Toyota of Midland Service

Reviews

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  Charlie Cid
3 months ago
I was severely disappointed at the service at Toyota of Midland and the way I was treated by Luisa. I had high hopes since I had a great experience with Toyota Odessa but I will never be returning here.First issue: I called to get a second key and recalls performed. I bought my Tundra used from a Ford dealership, they started the process for the second key. I called Midland Toyota to let them know that they had already ordered it under my VIN but Luisa immediately said that s not true without even checking. She checked after I insisted and she apologized afterwards.Second issue: I dropped off in the afternoon and let them know I needed it today. No communication and it was not ready on time. Luisa said oh yeah, you needed it today. I told you they sometimes get busy. Third issue: When they were going to program the key, Luisa called, rudely said that I had to take off the keychain or else they wouldn t program it, she later rudely asked for permission to remove the keychain.

  Mohammed Farhan
11 months ago
Overpriced !Someone I know needed a complete fuel system replacement and was given a quote of around 7k. So they got the car towed back to Lubbock s Gene Messer Toyota and they were willing to do it for 4k!Midland Toyota won t leave an opportunity to rip you off! Highly recommend going to another dealership in the nearby towns

  Dr.Abid Rizvi
2 years ago
I rarely write reviews , however was aghast at the unprofessional handing of my appointment today with a hope that the root cause can be identifies and corrected since I believe that we all strive for professionalism and constant improvement .My appointment was handled by employee named ERIC at the service department and I went for my 30 k scheduled maintenance service , I had an extended maintenance purchased which will work till 35 k miles . He told me that oil change is due at 35 k , I told me okay I will wait and do the rest. I waited for one hour 8.45 to 9.45 am and then I was told that the car is out. When I could not locate the receipt and called them back , I was told that that I can come to pick it up, I went back and Eric told me the car never made it to the bay as you told me that you will wait till 35 k miles I tried to explain and helped him recall that it was oil change I said I will wait and asked me to do the scheduled , but he kept on repeating YOU told me to wait till 35 k I asked him if nothing was done on my vechile why I was kept waiting for one hour he said I pulled you car up front and you were sitting here for whatever time , I asked him how would anyone know where the vechile is unless a associate tell the customer , but he was in no mood to listen . Finally he told me to book another appointment and then he will do everything Again I am writing this not to complain but to ensure that other do not go through same experienceService: General repairs & maintenance

  Steven Morrissey
2 years ago
Very good care and attention throughout the process, Eric Barrera was especially helpful as the service advisor. George Sisneros was particularly patient with me as I was looking at multiple upgrade options they had available whilst my car was in service. I will definitely be flying out here when ready to upgrade my Toyota.

  Matt R
4 years ago
Very negative experience. The vehicle I was coming to see was filthy inside - clearly no effort was made to even make a quick pass with a vacuum inside. Pictures did not reveal how incredibly scratched up the vehicle was. The asking price was almost $20k on a vehicle worth maybe ~ $11k. We had worked out details on an alternative vehicle and when it came to a mechanic inspection the two dealers were very resistant, pushing the purchase of a warranty instead. They did not want that vehicle inspected. I elected to leave, and while I want to be careful about any judgement of another person's character/honesty, I felt like trusting this dealership was high risk. They seemed manipulative, as if I had done something wrong by choosing to not purchase a car. It was absurd all around. A sister facility - Auto-Inc I believe, was better, but still problematic. I wouldn't agree to the dealer's price and Chris actually almost slammed his hands on the table in disagreement. He was so angry. Not the kind of place I'd want to be. It was like a scene in a bad movie not worth seeing. I would avoid returning, and I would be very careful here if you need to purchase a vehicle through them.

  Gehl Mittelsted
a year ago
Customer service was great. They were quick and very helpful. Very easy process. Shoutout to April, she is a great customer service representative.

  Marissa Southern
4 years ago
Lupe always takes great care of me & my punctured tires every time I come in! Definitely prefer the customer service at the Midland location compared to the Odessa location! Great service & people!

  Ashley Martin
3 years ago
Was told by salesman that my vehicle was going to require $3,000 to repair Cadillac sensory issues. Ended up losing around $40,000 because of this employee. Am currently in Toyota and do not feel safe, brake issues, over charging, didn't properly balance tires. Legally not happy with their mistake.

  Ellen Goldberg
3 years ago
I've been very pleased having my 2005 Camry Solara serviced at Toyota of Midland. Lupe Rayos, Assistant Service Manager, is a delight to work with. He's friendly, professional, takes his time with his clients and gives my little old car the same attention he'd give to a newer one. I'll continue to take my car to Toyota of Midland Service Department. Thanks, Lupe! Ellen Goldberg

  Miriam Villatoro
3 years ago
They work in your car in minutes like in speed way, one checking multi points, other changing the oil, if you need tire rotation two work on, and one making sure all is done right....I highly recommend toyota service.

  Jennifer Loya
4 years ago
Lupe is the guy to go too. I ve always taken my car to him and I will continue to do so. He s awesome and will take good care of you !

  Doug Garlington
2 years ago
This service department runs like a well oiled machine. They're fast, very thorough, and I'm usually out in under an hour.

  Jared Putnam
2 years ago
Great serviceThey aren't marking up vehicles nearly as much as some dealerships areFast friendly service

  Hank F
a year ago
Poor customer service, extended service times for basic repairs/maintenance. If they weren t the only option in town, they d likely be out of business.Service: General repairs & maintenanceService: General repairs & maintenance

  Caitlyn Kellough
4 years ago
Bought my fianc� s truck from Draven he is a wonderful young man! Highly recommend talking to him next time you re in!

  John Avara
a year ago
Last free oil change here, so I'll be using Toyota lithia in Odessa from now on.

  Brigette Osburn
2 years ago
Always get in and out quickly and they go over the inspection report with you which is also nice.

  Maria Rodriguez
3 years ago
I had an appointment for my car. They had my part to repair it. And it didn't take very long to put on the part. I was glad it didn't take long.

  Raymond Caleb
3 years ago
I was delayed, they ignored me and attended to someone that came after av waited for 7 minutes with noone check on my car

  Rene Oliva
2 years ago
Very well run service area: clean and professional.

  Samuel Uribe
4 years ago
Avoid wasting your money here, after paying $324 my AC still not working after being told it just needed a recharge.

  Marivel Catano
2 years ago
Courteous staff and quick maintenance. Great experience.

  John Seeker
3 years ago
Good quick service on my toyota Camry.

  Michael Thomas
5 years ago
Waited 4 hours just to be told parts need to be ordered

  Odin Fernandez
a year ago
Really good customer service

  Joseph Bruffy
4 years ago
Very good place to get a car

  Tinyadventures32
7 months ago
A++++

  Varina Carrico
a year ago
Just picked up a vehicle

  Lucio Lopez
a year ago
Good place to buy a car

  Ilah Warriner
3 years ago
Great customer service!