Nissan of Midland Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Stephanie Hernandez
2 weeks ago
After 3 tries here, the last was definitely THE last for us. Took our Pathfinder to get all new brakes as the official Nissan service center I thought I could trust them and they would have my parts. December 19 I called before I came. Told him my vehicle and what I wanted done and he said I could come in now. Fast forward sitting there literally waited almost 3 hours in the waiting room just to be told they didn t have any of my parts and would have to order and come back and do the long wait all over again. If that wasn t bad enough, I stupidly agreed to pay for the parts since I had so much time already invested. 3 days later I called to check and was told the parts weren t in but they would call when they did. Fast forward to Dec 28 and I just drove up and demanded my money back. Was never offered a rental as our brakes were terribly loud just driving not using the brakes. Felt unsafe. Completely ruined our Christmas. When I ask for my money back, I was told the parts came in earlier and he was still so shocked I wanted my money back still. I was livid. Just has this stupid smirk on his face the whole time. So I learned after 9 days and hours waiting just for brakes, Trust the Midas touch.

  Najib Nawas
a year ago
I got my state inspection done at the Nissan dealership. Professional people, great lounge, great coffee selection and a great atmosphere in general. Nicole took care of me, she was great and thorough. Impressed by their customer service as I received a text msg from them that allows you to communicate with them while you are waiting. The whole thing took 20-30 min and I was on my way. I am bringing my wife car soon. Thanks Nissan of Midland for the kind and professional service.

  Desiree Love
a year ago
I first reached out to the service department and was fortunate enough to talk with Michelle. I had left a message and she called me back - that was a surprise as I normally have to follow up with a second call to any place I seek service from. Michelle was so great - she really understood what I needed and they got me in and out within a 24 hour period. Car was in for maintenance and is running like a champ. Thank you Michelle for your professionalism and thorough explanation. Appreciate you!

  Alfonso Villarreal
3 years ago
Came to the dealership looking for the perfect family vehicle and left with one. Christian was more than helpful and extremely diligent, especially Mr. Fabian and Mr. David too. I also appreciate the fact that the location was sanitary and abiding by social distancing ethics that kept me at ease while making my decision.i would highly recommend anyone to come look for their next vehicle here.

  Rene Vargas
2 years ago
Having to take your vehicle back to the dealership is never fun. Especially when you know you're gonna have an expense that hits you out of the blue. They do try to make it not such a horrible experience and get you in and out quickly so you can get on with your life. What more could you reasonably ask of them?

  Jeanie Damron
3 years ago
Best experience I've ever had buying a vehicle. Izzy was great. Thanks!

  Oscar Dominguez
3 years ago
Great job on getting us in and out with all the bells and whistles. Able to get my mom into a 2019 KICKS! Thanks to all those involved here at Nissan of Midland. Fred, see ya soon

  Red Valens
3 years ago
I loved the service I received here at Nissan, Tere and Fabian were super helpful at getting me a car with a deal I was comfortable with, and pretty quick too! I highly recommend coming to Nissan of Midland if you need a car!

  Gabrielle Rich
3 years ago
As a busy mom who lives an hour away, I really appreciated how they helped me do everything through phone/email and then delivered the car to me! I didn t even have to go to the dealership and everything was great

  Juan Eguia
3 years ago
They have every model, trim and color nissan has to offer. Great variety and they make buying a new vehicle easy and fun. Thank you nissan of midland

  Jessie Valles
3 years ago
Contacted dealership as owner requested about the dealerships mistake and they refused to let me speak to GM Omar as owner requested then proceeded to tell me they couldn't do anything about their mistake because the mistake was made at the end of June and I was just notified of it mid september and they have blown me since ive contacted the sales man when i learned about their mistake and now they say its been to long for them to correct it.... Should have stayed with all American cheverolet.... Theybdid contact me to let me know they wasny gonna do anything to correct it

  Ezra Braswell
2 years ago
Creech was great, helped me find exactly what I was looking for.Fiance manager took over an hour to get to me. Thus the reason for only 4 stars

  Big Gucci
2 years ago
Randy has top level service he works fast and makes everything a smooth process my favorite car sells man to go to , he is like a human google he has answers for all my questions highly recommend

  Cassie Hernandez
3 years ago
Had a great experience at Nissan of midland my sales person was Sarah very patient very informative on everything got me great deals into a awesome ride thank y all so much for the best experience

  Steven Santiago
3 years ago
Didn t get approved by many dealerships but Grayson of Nissan helped me get approved as a first time buyer

  victoria saul
5 months ago
Not good.

  Crystal Thornhill
3 years ago
Great place and when they say they can get you in a vehicle they aren't lying... and alexas was great!!!

  Ray Eastwood
a year ago
Would not honor free oil change.

  Rick Cates
3 years ago
Wow, super great job getting car finished in two hours.

  Debby Mayo
2 years ago
Dropped the ball I'm very upset.

  Naomi Espinoza
3 years ago
The service department is great

  Alan Drake
3 years ago
Great job

  Samuel Aramide
a year ago
Good service.

  Raynaldo Villa
3 years ago
Not a honest person

  Dre Harris
2 years ago
Great service

  Raymond Diaz
3 years ago
Home away from home

  Elle Pete
3 years ago
Kumar was the salesperson who helped me, very friendly, answered all my questions, excellent serviceKumar fue el vendedor que me atendi�, muy amable, resolvi� todas mis dudas, excelente atenci�n

  Julia Castillo
3 years ago
Very friendlyMuy amables