Walmart Auto Care Centers

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Chris C Controls Engineer
3 months ago
I had my tire repaired by Everton. He knew exactly what to do to get me back on the road again. I found that his customer service skills are above and beyond what I expected at Walmart. I would recommend this tire facility over others I have tried in the past. The skills of his coworkers were excellent as well. I recently got my oil changed here and it went very well at a price I could afford. Its not often you find quality workmanship of this shops high caliber. Try them and you will see the difference. Thanks again to all the dedicated professionals at Walmart Auto Care Center.

  Richard Hucke
2 months ago
Just be cautious I went to replace my tpms and one wouldn t program (because the tire pressure was low) and they tried saying I needed a whole new OBD2 reader which part for 20 and install at local auto shop min 150 I knew something was off I went to another wal mart and they fixed it for me for free. They told me it just had low tire pressure so again be cautious

  Julia Sutherland
6 months ago
Walmart is plagued by huge understaffing issues as well as tech glitches that made my experience buying tires online and getting them installed horrific. After I got confirmation that my tires were available for pickup it ended up taking 2 hours of my time, multiple trips to the store, and massive frustration to get installation started (don't count on making an appointment, it will disappear. Appointment confirmation emails simply state "you've changed your order" so the staff will not believe you ever had one. ) They need about 5 times the techs in automotive that they have, but the issues go far beyond that. In addition to struggling with the non functional but required app I was given conflicting directions and information in person multiple times, so the experience was stressful, confusing and frustrating beyond just the necessary wait due to lack of staff and appointment scheduling.

  Sunil Krishna Chenna
5 months ago
I went to this place to fix my tires today, the store people not responding properly and it s raining outside I tried to enter a little bit on garage side to explain and some suggestions about my car. But they responded rudely and kept me on rain. They are not friendly to the customers.

  Mark Perschel
2 years ago
David met me EARLY before they officially opened and was very through with the service I requested to be performed.. The work was done timely. Thank for the GREAT service. TI am a HAPPY CUSTOMER and stockholder!

  Nikita Glushkov
2 months ago
1 hour queue, then 2.5 hrs in service for 4 tires smh. Will go to an actual tire shop next time where they know what to do

  Roy Vartabedian
a year ago
I must have got lucky, based on all of the reviews. Had a bad experience at the Walmart Auto in Prosper, so came to McKinney, but reviews are worse here. Just needed one tire installed and balanced. Was told 11AM was best time to come in when they have the most staff and lease customers. They took me right in and I did some shopping and was out before the hour. Did the job correctly at a fair price. Customer service was very good. Made my day.

  Preetanmol Singh
3 months ago
Over 4 hours and counting to install 2 new tires and rotate one. Horrible wait times.

  David Sun
7 months ago
5 stars to Theresa (you might see her name badge as " Thersa ", wink) and her team for helping me out with my somewhat unusual request, and really went to extra length on my behalf.Thank you so much, Theresa! And I do hope they will give you a correct name badge, even though the current one does make a good conversation starter, LOL.

  Ahmad Khatem
8 months ago
Claim that they start 7:00 AM and first employee was not available before 7:20 AM. When oil change takes more than one hour and no even queue, then there is management issue

  Kenny Tony
a year ago
Not enough working staff, an increasingly and far too common experience at most all Walmart tire care centers. That s a corporate problem to solve.So why even do it? There are several reasons, one of which being they won t try to upsell your aging parents, wife, girlfriend, daughter on unnecessary and exorbitantly overpriced stuff because they simply don t have the capability (or incentive) to do any of that. So, just be prepared for a Walmart-esce experience.Appointments mean . little, even arriving 15+ minutes early. Essentially still first-come basis, but in general a hectic experience. That s fine only if you warn customers that s the case or don t take appointments in the first place.Frequently no one at the counter, so after waiting for help have to walk all the way to the front of the store to get out to then walk all the way back to automotive outside to talk to someone because you can t get out through the Automotive side door without an employees help. Theft prevention I get it and support it.So surviving Walmart Auto Care with lower frustration is about expectations. Have been treated worse at DR Offices and more often.

  Ryan 8819
a year ago
Got an oil change and 2 tires installed, takes a long time to get service or at least greeted and all workers seem very unhappy and grumpy haha. Noticed oil leaking from drain plug, they probably didn't replace the drain plug or crush washer which you really should do on every oil change. This is the only and last time I'm coming here again for oil changes. I came back and no one greeted me, I went inside to figure out what's going on and the front desk/cashier told me she would let him know. He looked at me and said nothing and pulled in the vehicle. I was told nothing and I'm currently waiting and have no idea how long this will take. Go anywhere else, maybe another location.

  Mrmuffinman
a year ago
Worst place ever try to charge ever such incompetent degenerates are a magnet for Walmart car care centers specially if you want to get a flat fixed just to find out the next day that they ripped your sidewall and had to argue and get loud after they try to charge me saying I did not have purchased warranty until I had to dig and find my papers in my glovebox and stick it in their face. Stay away I mean from every Walmart car center

  Melyssa Santos
2 years ago
I have no idea where to even start. My tires were purchased a month ago and here I am just now getting them on. Between my work schedule and their lack of communication, it s taken this long. The old white lady in charge of the auto department has absolutely no customer service. None. She had me in tears my first visit, and this visit she hasn t acknowledged me but to tell me my tires on in different names. Which I explained to her both time s, a friend out of state ordered them and my fianc� was originally supposed to come bring my car in. I ve been at Walmart for over 3 hours now and still haven t been given an update, but don t worry....the old lady has had plenty of time to take numerous personal calls on the clock and cigarette breaks. Clean store. Terrible service. She is the reason I will not be ever coming back to this location and will be letting all my friends and family know as well. She just needs to retire.

  Dana Wright
6 years ago
I would give their auto a zero if possible. I quit going there due to auto department always understaffed, never have anyone to do the work during auto hours, and too undertrained to know how to do the job. Last time I attempted an oil change there(attempts made 4 times before this but no success due to no one there during auto hours to work) was told after waiting 2 hours there was a problem. They couldn't get the drain plug off. *&^#@ fill in your own expletive. I then waited another 45 for the manager to talk to me. Never showed. I was then just handed my keys and told nothing! 0 on customer service and knowing how to do the job. I just started doing my own oil changes again. I am faster than these ill trained poor examples of customer service.

  Chaunsa Strand
a year ago
Don t order your tires online, especially if you need them sooner than a few weeks out. Service is subpar everybody blames each other nobody finds a solution

  Ricardo Hernandez
4 years ago
My wife took the car in on Thursday morning because she had a flat tire. When she got there she explained the problem and the mechanic said that if it was the front tire he couldn t fix it because they were too sleek and warn out. After checking all four tires the mechanic said it was her back tire and he could fix it no problem . But my wife asked about the front tires since he mentioned they were too sleek and she asked him if it was safe to drive and he confirmed that it wasn t especially with rain and it would be safer to change them . So my wife told him to go ahead and fix the back tire and change the front tires. He said that the car would be ready in three hours so she got a ride back home and walmart was supposed to call her. Two hours later they call my wife and said that the car was ready . She asked her what have been done to the car and the lady on the phone said that he fixed the flat tire. She told her that She also requested the front tires and she said that she didn t see a work request for that . So I told her that was ridiculous that we waited for two hours to have one flat tire fixed and no tires changed . So she said that she was going to request it now but it was going to take another two hours. My wife told them that it was fine but she couldn t pick up the car in two hours because she didn t have a ride and if it was possible to come in the morning on Friday . She said it was ok . The next day at 10 am my wife went to pick up the car just to find out that the tires were not changed for the second time . They found her paper work inside a bin and no one pick it up and did the job. She didn t even apologized, she looked very embarrassed though because She recognized her voice over the phone and she was the one She talked to. She offered my wife to leave the car again so that they could do the job and wait another 3 hours, without putting priority in my car or offering her a discount . She told them that she needed to pick up our son from school and there was not more time . We are definitely never going back to this place. Those people are lazy and they are not efficient in what they do.

  Bella Frakes
6 years ago
I came in and tried to get a basic oil change on my 2006 hyundai elantra. Said they would call me when it was ready (there were no other customers). Never called, so 15 minutes later I come back and asked if my car was done, and the guy said that my car has "an irregular drain plug" that they don't know how to take off. I've taken this car to a multitude of places and never had a problem, and my boyfriend changed my car's oil just a couple months ago with no problem.

  Frito Bandito
5 years ago
Like so many others, I would post zero stars if it was an option. I called ahead to check on the wait time for a replacement battery and was told about an hour . Immediately drove down, checked in, and killed an hour browsing around the store. The desk clerk apologizes they are short staffed and says it s going to be another hour. Annoyed, but having already invested an hour, I waited another hour to only be told we don t have your battery in stock . Are you F ing kidding me? Could the clueless clerk who was practically standing around the entire time have bothered to check this two hours ago? Adding insult; when I asked for my car back, it had grease stains in the carpeting from the tech who didn t bother to put paper down. If you enjoy incompetence and bad customer service, this is the place for you.

  Melissa Esquivel
4 years ago
Came in for an oils change at 11am. There were no cars in front of me in the lube line. Staff took awhile to attend to me. I was told it would take 30-45min. It took an hour and 20 minutes. Unless it s a last resort, I wouldn t suggest coming here for an oil change.

  Alina Avelar
8 months ago
I had an appointment and still had to wait. It took 3 hours to have 2 tires changed.

  Christopher Burdick
5 years ago
Came to pick up my truck after an oil change, had to wait five minutes because there was no one at the counter. As I was being rung up, I noticed a $5 charge for a bulb install that I hadn't approved. Took another five minutes to get a manager to approve the charge reversal. Don't see how this could have been an "honest mistake". Extra charges don't simply pop up on oil changes. Seems even Walmart auto can't keep from trying to screw the customer.

  Randy Haney
6 years ago
An hour and 15 minutes and counting to replace the battery I bought here. I've asked several times and 'they are working on it'. Last time I asked they just took the battery out. Do not go here. Autozone or Oriellys is worth the little bit extra money. Don't waste your life waiting on these people.

  GRIM FIREHEAD
4 years ago
Wrecked my Grand Prix right after getting the oil changed... not a good day. But my visist here was in and out. No problems and good pricing. In fact have to take my new vehicle in this week.

  Amir S (Lonnie)
a year ago
Quick and easy car wash. I was in and out with no time. Love the service. It is little far from my location but that is ok for a great car wash.

  Fardin Quazi
5 years ago
Awesome service, My oil change took a bit time (30 min overall), but they ensured I get the exact same grade of oil as specified by car manufacturer, did multiple inspections for free.....They shd have more staff

  Asif Alikhan
5 months ago
Awesome service fast and great pricing

  Kimmy Bates
4 years ago
They automotive department needs to be trained on customer service they lack!! The wait time is horrible. They are rude. They are not knowledgeable of anything. They act like they don t won t to be at work. I will not be returning again! Will just drive further for better service and great customer service.

  Huy Vu
5 years ago
Came in for tire install and balance. Beside the 3 hour wait when I'm there first customer, the tire installed fine. No vibration when going high speed.

  Devin Rounds
4 years ago
Came into the store at 6:20 needing an oil change. they said they were working on the last car for the day and they wouldn't get to me. they don't close till 7 and an oil change takes 15 minutes