NAPA Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  mimipanini17
4 months ago
Great customer service, all associates were polite and helpful. Highly recommend this location.

  Amethyst Roney
a year ago
Went to this location and as I was explaining what i needed 4 employees ignored me, laughed at me and told me the business was closed. Signs on the door and internet say this location doesn't close until 7pm, it's 3pm. Oh and don't bother calling the 800 number posted on any 1 star review here, they have no interest in customer service and hung up on me while trying to explain the situation.

  Steven East
a year ago
I was the manager of this store. I trust Napa parts. I still use Napa parts. I called Dalton on a Saturday about 1:00 pm. Asked for a slave cylinder and a master slave cylinder. He told me was not available special order only. I looked them up online. Seen I could get them. Called the Napa in Allen Tx. They said yes they are in the warehouse. I went there to get my own parts. I know the store is not doing what they can for customers. I still get calls everyday from my old customers that tell me this all the time. The management does not care to listen to me. So I will just put it out for the public to read this. I would go to the Allen Tx store. They will get what you need.

  Louise Phillips
a year ago
Bought a battery. Customer service was great but they did not put in new battery, just put it on my car seat.

  Jerod Chambers
3 years ago
I had a dying battery and CR rates NAPA batteries very highly. The team was excellent to not only help me find a replacement, but also materials to easily clean my corrosion and replace my battery clamp. Special thanks to Steve for answering questions and walking through my options!

  Brandon Courtney
2 years ago
Came in for a wheel bearing hub and got a bunch more parts for my Duramax. Very knowledgeable. Amanda was outstanding, highly recommended seeing her and coming to this place. I will be coming here from now on.

  Mean2 -U
5 years ago
If your looking for this location it's difficult to find. The waz app will take you to the old location. If this is your first visit. Call first the counter person will be very helpful in guiding you to their front door you couldn't be in better hands. Great location large store..

  Laura Filip
4 years ago
Need a specific belt no one had it, this Napa shop had just what we needed. Thank you so much appreciate your kindness and help. Service with a smile you will receive it here.

  LaShanda Dixson
2 years ago
I came in with minutes to spare before closing on a Sunday, and awesome customer service was given from start to finish. I will definitely come to this location again.

  Jesse Salas
3 years ago
Walked in, 3 employees all just looked at me and ignored me. Another customer walks in and is immediately attended to. All 3 employees and other customer were all white. I guess Hispanic don't get any customer service.

  Robert Miller
4 years ago
Knowledgeable clerks who want to find you what you need. ...huge assortment of auto and industrial parts and tools. ...reasonable prices. Ya gotta love these folks.

  Adam Glover
a year ago
This is one of the best places in town to get parts. Very knowledgeable staff. The right parts at v the right price.

  The Ghastly Grim
4 years ago
They were quick and easy. Got my parts in less than 5 minutes. They were also really friendly. :)

  Tim Taft
2 years ago
Lady there was super helpful. Had cap I needed and even helped me clean my battery.

  Audie Casey
4 years ago
Not very many people know that there is a auto parts store there at the location. So if you're looking for a place where you can get in and out quickly, then this is the best place to go to for your auto parts.

  JIM BNITEZ
a year ago
People are really helping others very nice to see that

  B At TheHullabub
6 years ago
Friendly and courteous. Very knowledge, and are willing and able to assist you and answer questions. You leave feeling that you got just what you came for.

  Chad Copeland
2 years ago
Awesome people great service knew exactly what I was looking for

  Rubel Rahman
4 years ago
NAPA make good part and very reliable part, people are so nice behind that counter. I'll come back this McKinney Napa again.

  Cheryl Westbrook
2 years ago
Love this Napa. Amanda (one of store managers) is so helpful.

  Jacob Owens
7 years ago
These guys actually know what they are talking about and they have great prices. I only go to Napa and the knowledge of the guys up front are the reason why.

  David
a year ago
Can't go wrong for knowledgeable service

  Terry Sikes
3 years ago
Called to see if they had the product I was seeking. They didn't, but ordered it and had it next day.

  g durham
a year ago
Bill is very nice and helpful

  Benjamin Monteon
2 years ago
They need to work on their customer experience.

  Michael Singleton
5 years ago
Helpful and willing to do a little extra to find what you really need.

  David Kelley
4 years ago
Had what I needed and suggested a gasket I didn't think about. Great staff.

  Jesus Guzman
4 years ago
Love the store good prices always match prices with other store j

  Chase Guidera
5 years ago
They had the part I needed. The problems with NAPA is location of store and they all look rundown.

  STEVE ROSS
a year ago
PEOPLE HELP ME WITH THE PARTS THAT I NEEDED.VERY HELPFUL.