Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Victoria Briant
a week ago
Excellent Work! Repairs completed beautifully and in a timely manner. Ricky was great at shepherding my car through their processes and kept me well informed. Repair work made my car look brand new! Staff even coordinated w Rental Car company to make that process easier. Highly recommend using Caliber Collision on Redbud in McKinney. Trustworthy and highly professional.
Kaitlynn Bernard
a month ago
I m very happy with the service here! Dominic B. really made my experience stress free. I really appreciated him updating me when it was necessary and for not treating me like I was an idiot. When I got my suburban back she looked stunning and better than ever. They did a wonderful job and took care of her.
Rosemarie Mariano
2 days ago
I have been to other Caliber Collisions, but this by far is the best! Both Hunter and Rebecca were truly wonderful! The service here is beyond amazing. I highly recommended this place to anyone in need of services.
Paul Kaluza
a month ago
Caliber Collision repaired damage to my front bumper. The job was completed on-time and looks like new. They were flexible with scheduling and kept me informed throughout the process. Hunter provided excellent customer service.
Scott Grimm
3 months ago
This team is outstanding! The level of professionalism and courtesy is 5+ stars. In a world where customer service is typically awful these guys are the best! Well done CC team! Use this branch, again AWESOME!
James Johnson
5 months ago
Caliber Collision was superb when it came to customer service. They provided regular updates on my vehicle repair through both a progress tracker and calls from a dedicated service rep. The vehicle was the best it looked since I had bought it when I got it back. Would highly recommend!
Ben N
4 months ago
To start, we've been here before to have a different vehicle repaired and had pretty much no issues.Fast forward to the most current accident we were involved in -- we scheduled and appointment, and when we came in, the staff said that they would send us an estimate, but because it's going through insurance that isn't a "preferred vendor," it won't be prioritized, and that they couldn't take the vehicle, likely, until the end of January 2024. Fine. Whatever. We received the quote, sent it to the insured party's provider to get the ball rolling.We finally got a hold of the other party's insurance to clarify some things and get an initial check to us this past week, and I called Caliber this morning to schedule a date to repair our vehicle.Come to find out, they now apparently can't and won't repair our vehicle AT ALL, because the insurance that it's going through is "not a preferred vendor," and they "won't be able to repair the vehicle."WHY DIDNT YOU SAY THIS FROM THE BEGINNING SO THAT WE'RE NOT JUST SITTING AROUND, WASTING TIME?The initial check had been issued, and now we have to go back and waste our time getting a quote from another shop, and then coordinating a new check to get released? We've now wasted 3 weeks because of this shop's incompetence.This establishment is extremely unprofessional and has NO regard for the value of other people's time, takes no accountability for their staff; when I pointed the above grievances out to the person on the phone, I received what was essentially a *shrug.* Unbelievable.Save yourself to the waste time and headache and avoid this place. We live down the street, but will not be bringing any of our vehicles here in the future, nor will we recommend this place to anyone we know.
Julie Jernigan
5 months ago
After we were side-swiped, we immediately went to Caliber. This was the second vehicle I have taken to them (the first time was during the pandemic - and my car was fixed quickly even with supply chain issues). The work is flawless, and they delivered the car early. Chad kept me updated throughout the process, which was reassuring. In my case, the other vehicle owner's insurer covered all costs, and the process was totally seamless.Services: Painting, Body & Trim
Damon Hopkins
a month ago
They took great care of me and my vehicle. I love that they kept me updated via text messages. Everyone was kind and professional.
M Kaufman
4 weeks ago
These guys are excellent from the front desk to the repair coordinator. The work they did for me is top notch. They even returned the rental for me.
Mark McElwey
5 months ago
Chad and the folks at Caliber did an outstanding job on my truck. Communication is on point, and they had it ready when they said they would, even in spite of the parts shortage due to the UAW strikes. 100% recommend.Services: Painting, Body & Trim, WeldingServices: Painting, Body & Trim, Welding
shamsuddin asem
a week ago
They have not fixed my vehicle yet, but the whole process to take your vehicle there for repair was very easy. The staff was very helpful
Bob Clyatt
5 months ago
Pretty serious damage to 2019 Mazda 3. Hunter took care of all the repair details, very professional. Returned car in like new condition (only 6,900 miles). Very satisfied with the Redbud Caliber location and level of service.Services: Tires, Steering & suspension repair, Painting, Body & TrimServices: Tires, Steering & suspension repair, Painting, Body & Trim
Carlos Ortiz
7 months ago
Up date on my first post. The manager apologized and the service given was excellent. Car came out like new well cleaned.Thanks
Fred Krimmelbein
3 weeks ago
Excellent service, the staff were great to work with. Hunter kept us informed through the whole process of the repairs.
Ginger Sharp
3 months ago
Staff was courteous, Communicated information About my car well and follow through on communicating daily to let me know how my car repairs we re progressing.a great experience with caliber collision.
Carol Hall
10 months ago
This shop is always my go to!!I am always given the best customer service from everyone especially Chad! He is fantastic! They did an amazing job with my truck! Fast and efficient and Chad kept in communication with me along the way. I 100% recommend going to this Caliber Collision! They will for sure take care of you.Services: Tires, Painting
L White
8 months ago
The best service ever!!! Chad kept me informed & updated. My vehicle was ready 4 days earlier then date given. Their system works with Enterprise so when I dropped my vehicle they contacted them & my rental was brought to me within 10 mins. Same for pickup. Left rental keys & vehicle and I was back on the road! It was such a smooth process. Everything was done in a timely matter & the work looks great!Services: Painting, Body & Trim
MaryAnn M
5 months ago
They do great work and keep you updated and informed throughout the whole process. And, they cleaned my vehicle inside and out! That was a nice touch.
Tammera Claybrook
6 months ago
Was the best experience I ve had. I was kept informed of the repairs on a daily basis. My car was ready before the projected date and was detailed inside and out.Service: Body & TrimService: Body & Trim
Monica Lemons
8 months ago
We had a great experience with Caliber Collision at the east McKinney location. The customer service was top notch. Everyone was so kind and helpful. The repair looks great and was completed in a timely manner. I highly recommend!
Angel Uriel Cerda Soto
3 years ago
special recognition to Junior, great customer service. If you look at the last picture, the paint job was a little bit off but I have no major complaints
Ray Griffith
11 months ago
Chad was great at providing updates, was super friendly, and made us feel confident and comfortable with the process. The service was completed in a timely matter and they even took our rental car for us. We are 100% satisfied with the service with Caliber and will highly recommend them. Thank you!
Diana Kinkaid
6 years ago
Upon dropping off my vehicle, I showed Junior everything I could see wrong with my vehicle, trunk pushed up, crushed back bumper, and also that the Parking sonar wasn't working because of the HUGE error message eating up the entire screen of my navigation. (See photo)Vehicle was in shop for 3 weeks and upon picking up the vehicle, there were 2 DENTS in my trunk from the techs having to adjust the trunk. The tail pipe is slightly crooked, the bumper is not attached correctly (see photo), and the sonar was still not working (see photo)Junior says that he drove the car for 5 miles to make sure everything was in working order. What part of parking sonar was misunderstood? It's not going to work while driving and the error message on the navigation screen doesn't clear out unless you click "close" on the screen.As far as the two dents on my trunk...It's my vehicle; I'm going to know if there is a dent or scratch on it. So much so that I purchase a cosmetic warranty on every vehicle I own just prove the level of attention I pay to my vehicle.The biggest disappointment is that regardless of my time being wasted, there is nothing they can do but apologize and move on. Caliber gets paid regardless so what can be done. I hope other locations are not like this but I will not be giving Caliber my business again after Geico speaks so highly of them. In the future, I will tell Geico to just send my vehicle to the dealership where I know they get it right every time.
Rickett Layne
7 months ago
Overall, the car repairs looked okay, but they went with a knock-off Honda Civic bumper that didn't quite match the color and stuck out a bit at the edges due to an imperfect fit on the frame. If they had used an actual Honda bumper, the repairs would've turned out way better. It's pretty clear they tried to cut corners and you get what you pay for. I wouldn't really recommend this place.
L Lane
a year ago
From start to finish I had the best customer service! The receptionist is friendly and kind, I felt welcome just from her smile. Hunter was my technician and kept me up-to-date with everything that my car was going through. I trust Caliber Collision with my family s vehicles and will use them in the future. I highly recommend this business!Services: Painting, Body & Trim
Hannah Fehoko
a year ago
I had chosen Caliber as it was close to where I live. It was so incredibly clean and every time I called I go the answers I needed. I was so impressed with Caliber. I worked directly with Larry and he was excellent. He paid very close attention to detail on my Jeep and provided the best experience for me. He treated my car like it were his own getting repaired. I highly recommend!!!Service: Body & Trim
Augustine Lisai (Smokey)
a week ago
Asked for a written estimate & nobody wants to give me the estimate they just want the assignment who's going to pay for it?
Joseph Honescko
6 months ago
Never had a bad experience here! The team works hard to maintain a professional and comfortable environment for their customers. Outstanding service across the board.
Steve Winegard
a month ago
Brought my truck in because I was side swiped down the entire right side of my truck. They estimated the repair time to take 4 weeks and got me done in 3 weeks. Very pleased with the overall results. Very clean and straight, can't even tell it was in an accident!!! Chad saw me through every step of the process and answered every question along the way. Can't sing their praises enough!Services: Painting, Body & Trim