Bert Ogden Nissan of McAllen Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ramona J Cano
a month ago
DO NOT TRUST THESE PEOPLE!On Feb 20th I took my 2020 Rogue in for the front seat on drivers side to be fixed the seat started grinding,and for nothing else because there was nothing wrong with it ! So with out me authorizing anything else they did a inspection of my car that only has 30,000 miles on it and charged me for it. Then told me my brakes didn't pass inspection alonf with 6 other things and that I needed the back brakes neede pads and the roters done ! I explained I bought it pre-certified five months ago when it had 27,000 miles so Jayne tells me well thats what they found and you dont have to get it done but your taking a risk out there if they go out they only have 20%! so I got scared and said I guess your right go ahead and fix them.Well my Ins paid for the seat but I came out owing $574.00 ,so I investgated the brakes by going to the sales person that sold me the car and he said no way that my car had bad brakes they were inspected and found to be solid when I bought my car five months ago! Certified cars are never sold with any risk factors! every thing has to pass inspection before it is out to be sold at Austin Nissan pre certified used cars..I am a 81 year old lady that lives on social security , So they used a scare tactic to get more money out of me! and I am very upset .Take notice Senior Citizens don't go there. they take advantage especially if your a woman.. RJ Cano

  Sonia Hoverson
4 months ago
Made appt. Check three times after. All were wrong. Got there no appt and not for what the appt was for. Kept my car three days. Never got contacted the first day to say they ordered a part and they were keeping my car overnight. I had to call them the second day and got the we are busy at this time of year. They Said I could come and get my car and bring it back on the third day. I'm busy too. They delivered car late third day radio loud Mexican music and smelling like they used it for a bathroom. Think I am happy?

  darlene
4 months ago
Wonderful customer service today! They got the job done quickly! Love my new car! Thank you!

  German Garza
5 months ago
Totally killed it with the customer service. No complaints. Got my vehicle checked and fixed within the same day. Thank you.

  albert r
6 months ago
The rates for their oil change went up tremendously. It would have been nice if they had let me know the price before I had the service done.

  e gray
a year ago
Took hours to buy a car. The salesman did offer to get us lunch and was super nice. Personally I'm paying a mechanic to go shopping private vehicles next time, but if you don't mind spending hours in uncomfortable chairs they are easier to deal with than some other dealers in the RGV

  Gerardo Torres
a year ago
I purchased a 2021 Nissan Titan and I wasn't satisfied with the truck and try to cancelled my contract in less than 48 hour they said I need to call the Bank, call the Bank told me it takes few days to get the contract, they told me if the Bank hasn't received the contract the Dealer Bert Ogden Nissan can Cancelled it, I went in person and they told me their is nothing they can do,,just for a stupid sale and commissioned,,,very sad and disappointed ooooo and I bought there my wife 2020 Nissan murano 3 years ago,,,,

  Jose Yzaguirre
2 years ago
The headache started when attempting to book an appointment for a routine oil change and tire rotation. I had to call 4 separate times to try to book an appointment only to receive a response that the lady managing appointments would call me back to schedule. She never once did. I finally gave up and walked in person to set up an appointment for the next day in the morning. Next day comes and I show up for my scheduled appointment only to be stuck here 3 hours waiting on the services that should not have taken so long with proper accomedations. Spoke with service desk to find out they haven t even touched my car after 3 hours. Very bad customer service. On top of that they lost my ticket and had to run around looking for my vehicle.Services: Tires, Wheel alignment, Brake service & repair, Oil change

  Joseph Gonzales
2 years ago
My sister Desi and I took her car in to the Service Department and were greeted to the most hospitable friendly and professional environment. Service Managers were very attentive and funny. Made time fly by. Best experience ever.Services: Air & cabin filter replacement, General repairs & maintenance, Auto engine tuning, Body & Trim, Oil changeServices: Air & cabin filter replacement, General repairs & maintenance, Auto engine tuning, Body & Trim, Oil change

  Jay Z
a year ago
Took out a vehicle from there and they sold me lemon SUV, which is illegal to sale a vehicle that is bad. Is already my third time changing the transmission with only 30k miles on it. To top it of, they dnt want to make a deal with me on another vehicle or get me the best offer!

  Stephanie Medrano Reyna
a year ago
We just bought a 2019 armada and check oil lights, filter and tire lights turned on. We were tossed from phone calls fromdealership to dealership but Matt and Ricky from Bert Ogden Nissan Mcallen Tx service dept were quick to help and take care of our concerns. It is because of these wonderful employees I'm glad to be a Nissan costumer. Again thank you Matt and Ricky from service dept for all your help. You guys are awesome. You filled us with peace of mind and safety we needed.Services: Auto maintenance, Oil change

  Renee Richmond
5 months ago
I've been buying vehicles here forever over 20 years. Always a winner.

  P. M. Barnett
4 months ago
Oil/filter change and tire rotation performed. Job well done.

  Bob Parker
a year ago
Although changed from last visit, the Express Lube for my Nissan Frontier went off without a hitch. In and out within allotted time.Glad cost was within reason, unlike most services currently.

  Elizabeth Olvera
3 years ago
Came for routine maintenance and it was discovered that a few other things needed to be taken care of. Dagoberto Rodr�guez is the person that assisted me throughout the whole adventure. He was keeping me informed of what was being done at all times. I am not a local resident but every time I am here I am well taking care of. Thank you Dagoberto Rodr�guez for being awesome!

  Yulianna valdez
2 years ago
5 star for Carlos Garcia really helps you out to get the best prices and respectable great job! I really recommend him

  Oscar Garcia
a year ago
I don't go there due to bad experiences before. But had to go to the parts department . Cynthia I think that was her name . Treated me well

  Belinda Cordova
a year ago
If your looking for a DEALERSHIP that goes the distance and moves FORWARD with ways to get you your vehicle. "BERT OGDEN NISSAN". In McAllen. Is YOUR place. It was IMPOSSIBLE for my dad to get a vehicle BUT THEY MADE IT HAPPEN! THANK YOU BERT OGDEN NISSAN.

  Emily Norato
2 years ago
The Keurig is amazing... they took 4 hours to do an oil change and air filters replacments... pretty miserable waiting. I love my Nissan!

  prajedes torres
a year ago
They're friendly n nice n Thank you all for my auto service

  Maria DA
2 years ago
Was not happy when my daughter added an extended warranty to her car loan finance and that warranty was not good when her air cond went out 2500 dollar down the drain please be careful with car warranty most of the time they are fraud

  aurelio martinez
2 years ago
Very professional but a waste of my time. Your told everything is good and ready only to tell you in the end bank want trade in or cosigner. Very disappointed!!!

  Timothy Chisum
3 years ago
These people here are really nice and informative. When out of their way to accommodate me. And highly recommend. This is going to be my new Nissan service department.

  Joann Knapp
2 years ago
Excellent service esp from Gabriel he took care of everything top notch.five star for .

  Darell Smith
2 years ago
Rey, the service representative was the greatest. The other people could learn from his customer service skills.

  Anna Ruiz
3 months ago
Poor customer service

  JD Hogan
3 years ago
The service was first rate. I've had only positive experiences, first with an oil change and then a recall on to the car.

  Pedro Fuentes
11 months ago
Quick in and out oil change, was there for 45 minutes.

  Cathy Casey
3 months ago
Selena is the best!

  Bernardino Rangel
2 years ago
Terrible they don't really help u out like they say just a bunch of lies