Valvoline Instant Oil Change

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Daniel Lillis
a month ago
I specifically asked when they checked the air filter. Can you make sure all the plugs and sensors are put back into place? Well, It started stalling out and dying less than a mile down the road. I knew immediately what was wrong because it had happened previously at a valvoline instant oil change in Longview. It was pouring down rain and the traffic was heavy. I plugged it back in on the side of the road. I paid $80 for that oil change.

  D David Patel
5 months ago
Got an oil change before our out of town trip at 5pm. Ran some errands before returning home at 6:30ish. Got out of the car and noticed smoke coming out from under the hood figured maybe some spill on the engine might ve caused that nope looked under the car and the driveway it was leaking all over. My whole car underneath is full of oil. Needless to say called customer service and they are closed. Might have to rent a car now if any available at last minute for our trip. I m sure the pan will be empty by the time we get back home 2 days later. Awful awful situation I m put in now.Service: Oil change

  Tim Kirby
10 months ago
I've gotten the oil changed at Valvoline since moving to the area. I'm quite satisfied with the product, but the service is very good as well. It's a quick in and out with a smile and a thank you every time.

  Korrie Hicks
7 months ago
The oil change is usually good but this time I got the rear end oil changed. Took too long. Plus my inspection was a bust.

  G S
a year ago
I found manager Alexis attitude to be unbecoming of a manager. His customer service was so bad it over shadowed the professionalism of his crew.They have just lost a longe time customer.Service: Oil changeService: Oil change

  Chris West
a year ago
Friendly staff but they do not grease any fittings here. I asked several times to make sure and was repeatedly told they do not grease any fittings at all. Decided to go to Take Five where they took the time to grease all fittings, oil change, checked fluids and filled tires.

  Chris Maragos
3 years ago
I cannot stress how fast and easy it was to get my oil changed here! And I was so glad they were open, I was stranded in Louisiana for 5 days during this winter storm and I was praying for any place to be open so I wouldn t stay stranded any more days. They were so nice and professional, absolutely recommended!!Service: Oil changeService: Oil change

  Marceline Westbrook
4 years ago
I dropped by yesterday for an oil change and honestly was not expecting much. My first impression of this place was that it was well kept and clean. Once the gentleman asked what he could do for me i drove into the bay and was told that i did not have to exit the vehicle if i didn't want to. The team consisted of two men and a lady. They did a fantastic job and really impressed me. I don't hand out many 5 star ratings but the folks at Valvoline Instant Oil Change went above and beyond. They were friendly, funny and highly knowledgeable. I also enjoyed the live stream TV showing exactly what the team was working on. The whole process felt like less than 10 minutes. I most definitely will be returning here.

  Lesley Oliver
3 years ago
For the last 2 weeks have been trying to get an oil change and every time they have no oil filters. I mean really how is that possible when their main service is oil changes?! Usually love the service all though last time a newly trained guy was in charge of my oil change I say newly trained because it was the first time I had seen him there well when he showed me my oil level at the end he stuck the oil stick inside my car with the oil dripping off also he seemed to be on his phone via Bluetooth talking to someone the whole time kind of unprofessional. Other than that have always enjoyed my service and they have been helpful and friendly.Service: Oil change

  Jessica Hairgrove
2 years ago
Valvoline Instant Oil Change in Marshall Texas has failed this customer. Their customer service is severely lacking. They preformed a transmission service on our Hummer H2 and over filled the reservoir causing the transmission to fail. Not only that, they spilled oil on the motor. We smelled burning oil for days. They refused to make the mistake right. I am highly disappointed in their area management and their customer care team. This Valvoline will never receive our business again. They ve failed to reconcile their wrong doing. I DO NOT RECOMMEND this oil change shop. We now have to pay for a new transmission because of their mistakes.Service: Transmission

  Chris Davis
2 years ago
Been here a couple of times. Once, they got me in and out quick. The other time they didn t have a state inspection tech that day and referred me to a competitor down the street. I have 2 more vehicles I need inspected and one that needs an oil change. I called ahead to check if the state inspection tech was available today. I sat on the phone waiting for over 5 minutes before they answered, once they answered the person didn t know if they had a tech today. She put me on hold for another 5 minutes until I finally hung up. I guess they could be isolated instances, but if I were the owner I d make some test calls to gauge customer service and make adjustments accordingly. For me, I ll be driving to Longview from now on to get my maintenance done.

  Y. J. Hinton
6 years ago
Service was good. Workers were fast and very attentive but price was extremely high and I feel like we were over charged and taken advantage of. Despite having our own oil, and filter we were charged $68. Stay away from this location unless you like being taken advantage of.

  Justin Wright
3 years ago
This started out as a pretty good place but not now. First issue this trip is I had a new girl under my hood. No issues with that. The problem is she missed the hole with the oil gun and blew oil all about my new truck and decided to smear it around with an already oily rag. I came in with a low tire and after checking the tires it remained low. When I showed the manager he insisted the alarm would clear in 10 minutes. Well it cleared after I got home and aired up my own tires. And all of this for the low low price of $107. After being a regular and driving a pretty good distance to use them I am done.

  Zachary Shacter
2 years ago
Just stopped in on a road trip with our ram 2500. Everyone was very nice and clearly communicated what they were doing (oil, filters, fluid checks, etc). Plus we didn t even have to get out of the truck. Thank you!

  Spencer Carey
2 years ago
Very quick and professional. OFFERS STUDENT DISCOUNT for services which is very nice for us broke college kids! Friendly staff. Will continue to come here for my car needs in Marshall!Service: Oil changeService: Oil change

  jestin jones
9 months ago
I had a bad experience I came in a 2 weeks ago and a older women I believe the name Lori told me they were closed but on the website it said it closed at 7 and it was 15 min until 7 won t be going back

  Mark Mosier
5 years ago
I am a business consultant at a high level specializing in the customer experience area. They get a 10 of 10 in my opinion. All of the team was equal. Their attitude was contagious, they communicated efficiently, and I really did not want to leave as I was so very impressed.

  Elizabeth Wizinsky
6 years ago
We we're on the road to Michigan to get to my husband's mother who is not doing well. We stopped at the Valvoline station and the nice men that work there had as in and out in under 10 minutes when my oil light came on to change the oil. Very helpful very nice and very understanding of the situation

  Joseph Im
5 years ago
Took my vehicle in for an inspection and oil change today. Justin checked me in quickly and got my cars oil changed, filled the fluids up, and made sure the tires were properly inflated. Great service with a smile. Video review in profile

  UrBestFran
4 years ago
Great service for my car! Oliver and Stephen did a fantastic job with explaining parts and all the steps they were taking during the process. Discounts are great!

  Ruth Millican
a year ago
Wonderful staff! Very friendly and professional. In and out in 15 minutes and no high-pressure sales! Highly recommend Valvoline in Marshall, Texas.Service: Oil changeService: Oil change

  Marnika Lister
a year ago
The level of professionalism was exceptional. My oil change was quick and a reasonable price.Service: Oil changeService: Oil change

  Secret Texan Shopper
a year ago
Manager was rude too the point I felt compelled to report this to corporate office. Lady doing oil change was professional.

  Stephanie Strickland
6 years ago
I am from out of town and pulled into this station for a State Inspection. The staff were so friendly and courteous. You do not find this kind of service everywhere. If you are in need of service, please visit this location. I highly recommend any retailer that displays this type of service and professionalism.

  R4 Graves
5 years ago
Friendly and quick service. The store manager Justin made a point to come talk and make right a mistake another Valvoline store did a few months back. Fastest service that was done correctly I've ever had.

  Terry Weekly
3 years ago
Stopped In to get my 6 grease fittings topped off and was told that they can do that. Was also told after oil change that grease gun was broken and couldn't perform greasing the zerts. Was ripped off by this company. Will never use this company again!!!!Service: Oil changeService: Oil change

  Jeanette Bailey
5 years ago
I was treated with the upmost respect and they explained every step that they did. I would recommend this facility to anyone!!! This is about my fourth time going in and having my old changed and every time I was treated the exact same way with respect. Thank you Valvoline

  tina allen
9 months ago
Fast very polite staff had a great experience

  Brandon Yount
2 years ago
FAST, and efficient; I can't be more satisfied. Usually do my own oil but between the convenience and price I'm sure I'll be back.

  Elizabeth Bowen
5 years ago
Every employee here is Awesome! Very kind, considerate. Fast service. Will price match. Highly recommend!!