Ronnie's Paint & Body Shop

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  EastTx Girl83
5 months ago
I would not personally recommend Ronnie s Wrecker Service to anyone needing a tow. I allowed the police to pick a wrecker. They ended up calling Ronnie s which did show up quickly as we were around 15-20 miles from Marshall. When the tow arrived the guy said I m towing it to the shop, I told him no that I want it towed to my house right down the road. That seemed to irritate him for some reason and he called to ask for the price of that. A tow to my house from the site was quoted at $350. My house was less than 3 miles away. I called my husband to explain this to him and both of us were appalled by the cost. Definitely the most expensive tow I have ever received and by far the closet to the house. I told the guy the cost was ridiculous and that it was extortion. He proceeded to get rude with me and to tell me that if I would tow it to the shop the insurance would pay for it. Sir, you have no idea what my policy states nor do you realize that that car was paid in full. I have zero plans with that car!! I told him they would not be making repairs on my car and yet again he was rude with his response of, Your car is totaled anyway. Way to state the obvious sir!! He then asked how I was going to pay and I handed him my card. Not even thinking about taxes but it cost me $364 for a tow that was less than 3 miles to my house. I have heard others rave about y all but you won t be hearing that from me. Y all should do better but greed seems to be more important.

  Kevin Brunson
2 weeks ago
Best service I have ever received at an auto repair facility. After the car wash did damage I stopped by and they were able to very quickly do the repair. Could not recommend highly enough.

  Christie
5 months ago
These folks were so good to me. When I called about my husband's truck and told them we were still in hospital, she told me not to worry about a thing and just take care of him right now. Then they gave me an offer to give them the title of the truck (it was totaled) in place of the payment for towing and storage. That was a life saver to me. Very nice and helpful folks for sure.

  BB BBR
a year ago
Much respect for the workers at Ronnie's! When my prius got totaled, they not only came to get after hours but offered to be my personal uber for the day after that I was left without a vehicle. And stayed late the next night so I could get all my items out! 5 stars is plus more to this company!

  Destiness Stoker (Ms.Destiness)
a year ago
Great place to get your vehicle repaired. I didn't have to wait a long time for them to fix my door handle and bumper. The door handle part came in & Ronnie's fixed it right away. Wonderful customer service I highly recommend !!!

  Holley W
a year ago
These ppl are super nice. Seemed to me to be family owned-operated, which is super cool! I work for a U-Haul center in Shreveport, and one of our cargo vans were stolen, which ended up being towed by THIS establishment. They were helpful and quickly settled our bill, handed us the keys, and we were on our way back home to Shreveport!

  Michelle D
a year ago
While driving through Texas, we were in a hit and run wreck. Ronnie's towed our vehicle and the tow truck driver went out of his way to take us to a hotel to spend the night. The staff at Ronnie's talked to us over the telephone several times and went above and beyond to help us make the best decision regarding what to do with the vehicle. Ultimately, the vehicle was a total loss, but we could have never made informed decisions without the help of the folks at Ronnie's. They were all very knowledgeable and caring. If the vehicle was repairable, we would have had Ronnie's do the work for us. You could not find nicer people to work on your vehicle and we are forever grateful to Ronnie's.

  Tonya Kirkpatrick
a year ago
Fast, friendly, and very professional. They got my car loaded very quickly and with great care. I won't use anything else! Thank you Ronnie's for taking such good care of me and my car

  William Platt
a year ago
This tow service beat the lowest price by $25 and the others were closer. Ronnie Wrecker has always done me right. They are honest and dependable. I always prefer them over any other tow service.

  Maia Lucille Pacubas
3 years ago
Contrary to several reviews, I did not have a good experience with them. I had to be the one to follow-up on how my car is doing, if estimates were done and sent to the insurance and if they've started the repair yet. It took a long time for them to have it fixed since parts had to be delivered (I understand that part) but what was disheartening was when they told me that the car was ready, the engine made a sound and it turned out that the transimission mount was bent. They told me to bring the car back to them but I didn't do so since my insurance car rental was maxed out (from the duration of time the car had to be fixed) and was not even sure if they did check the car thoroughly in the first place before even telling me that it was ready. I had it fixed in another place more trustworthy. My experience may be different from others though but I am just sharing. I hope this does not happen to others anymore. I will not trust my car with this place at all.

  Edwin Christian
a year ago
Outstanding people that go above and beyond to make sure you are happy. The work they did on vehicle was awesome and very professional. I would recommend them to everyone.

  Rebecca Lawrence
3 years ago
I never leave bad reviews but for this I am making an exception. This shop was where they towed our truck to after it was in an accident. They had our truck for over 3 weeks and never gave us a status update so my husband finally called them on Thursday the 18th to see when it would be ready. They told him they were just waiting on a part for the seatbelt it would be ready that afternoon or the next day. We never heard from them after that so the following Monday, the 22nd my husband called again. This time they said they needed to fix the headlight and then it would be ready no later than Tuesday. So Wednesday afternoon my husband went up there and they told him it just needed to get detailed and they would call him as soon as it was done. Once again they never called. Finally I called Friday at 8am and they told me it was at the dealership getting the codes cleared and I told them needed it this weekend because we are in the middle of moving. They said they would call me right back and let me know when it would be done. They did not call me so at noon I called back and they told me they just got it back from the dealership and needed to clean it up but it would be done that afternoon. My husband went to pick it up at 4pm and they were obviously annoyed he was there to pick it up. They told him it was at the dealership and would be back soon so my husband waited there until it was ready.This was honestly one of the worst experiences I have ever had dealing with a repair shop. They do not communicate and are obviously not trust worthy. We are new to the area but now I know who I will not ever being going back to. Very disappointed.Service: Body & Trim

  D The man
3 years ago
This was the worst experience I've had with a body shop hands down. The biggest problem with this business was over a month later after I got hit I go to pick my truck up. And was basically told I could not have my truck untell I payed a 1000 dollars for new tires that I never agreed to having put on in the first place. Theay lied to me and have pore customer service. I hade to take my truck back to have it worked on 3 days later because it was not done right the 1st time sixteen thousand dollars later. I was lied to again and had argue with them once again. VERY POOR CUSTOMER SERVICE AND I DO NOT LIKE BEING CALLED A LIER. there are a lot better shops out there to choose from.Services: Tires, Steering & suspension repair, Painting, Auto engine diagnostic, Body & Trim

  Lisa Egner
3 years ago
When they unloaded and delivered the truck, they did not give us enough time to remove the light assembly. They pulled up and unloaded the truck, running over the light assemblies and pulling the wiring harness apart, destroying it. The driver laughed about it. We called the office to speak with the owner about the incident. The person who answered took a message and said the owner would return the call.We never got a call from them. This was done on July 23. It is August 9. Poor attitude toward others. Apathetic attutude and very unprofessional.

  Nico Saldivar
6 years ago
I've used Ronnie's twice now in the past few months due to unfortunate circumstances and both times they've been thorough, prompt, and did a good job of communicating with me about what was going on with my car. Can't beat the friendly service provided to it's customers here at Ronnie's.

  Sheila Morris
2 years ago
I had a great experience with recent body work that was done on my car. The work was done in a professional manner and exceeded expectations. The staff was friendly and helpful.

  Felicia Whatley
4 years ago
If I could give this place a negative number I would. Done $14,000 worth of work to my truck and never called before or even after it was done. On the 45 minute drive home I already hear rattling and whistling. Huge disgrace and disappointment on business side and work side. Another reason I hate dealing with men at any mechanic or body shop. Unfortunately, nothing will ever be done about it.

  Janet Washington
4 years ago
Ronnie and the entire staff are amazing. They treat you like family. Integrity instead of price gouging or making a quick buck. They will have all my future business.

  Jose Gomez
3 years ago
Horrible place to get body work or paint done. Told me my bumper was order and would be painted so by the time I dropped my car off it would be a one day job! Either someone lied, or dropped the ball. They didn t want to help get the situation resolved. If I could give them a negative star it would be -5!

  Jason Farmer
10 years ago
This body shop went above and beyond to make sure that everything was in perfect working order on my car when they repaired it. I will definitely recommend anyone to them and I will be sure to take my car back anytime I need anything done.

  RAY& SHELLIE Moore
4 years ago
Well after 1 monthes and a few days I am still not with a truck and when I went to get it I had to call insurance and refuse my truck now has been sitting 3 days and they haven't called insurance yet because they seem to just think I know nothing about the paint and body industry and left my toolbox bolted down in my truck bed and locked and they told me was no box in my truck who it and all the contents are missing 3000 dollars worth of tools and

  G.R. BARBER
2 years ago
Haven't had any work done. the staff we're more than willing to help, answered all questions. this is the place that will do my work.

  Mike Wisdom
2 years ago
Really good people to deal with I worked her for Ronnie about 6 years ago and he's still in good business and does good business I recommend anyone to go there

  Road Runner
a year ago
Great crew. Very nice and hometown feeling. They did a great job!

  doug rohrbaugh
2 years ago
Fixed the bed of my f250 did a great job and was done a day early highly recommended them to everyone!!!! Thanks guys and ladiesService: PaintingService: Painting

  Kim Smith
2 years ago
The owner greeted me and took me to get my rental car. Was the nicest guy. Stayed with me till I got my rental.

  Natasha Moreno
7 months ago
Very friendly and always right there when you need them!

  Eddie Comeaux
3 years ago
Great work and done the repairs in the time they said they would. I would definitely use Ronnie s again!

  Ronnie Leach
7 years ago
They did a very good job on the repairs to my vehicle. I would Recommend them to anyone in the Marshall area.

  Charlie Cummings
2 years ago
Needed a wrecker in the evening couple weeks ago... He had a guy there in 10 min.Excellent service!