Marshall Valvoline Express Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Aurora Adams
a month ago
*UPDATE*Peewee just called & im getting taken care of. Thank you.They're very nice people. But the husband got his oil changed, the washer fluid changed, and the washer fluid smells like rotten eggs. Went back and told them they said not possible. Okay, cool, so he flushed it himself. I went about a week ago and just used my wipers, and I smell it in my car now, too. No

  Jason Sepeda
2 months ago
Come here every year to get my four vehicles inspected for registration. Always quick and painless process.

  Ronda Schmidt
8 months ago
My husband and I were driving from St. Louis to College Station to move our daughter into her apartment. Our air conditioning went out. We pulled into Ralos and everyone was very helpful. They were able to fix the problem and get us back on the road.

  Debbie Hollis
5 months ago
Fastest oil change ever! Great service & less expensive than oil changes in Shreveport. Friendly staff always willing to go the extra mile.

  Catherine McGahen
a year ago
I had my car inspected and got back to work to realize that they entered 2 numbers incorrect on my paper and had to leave work again to go back because he didnt check his numbers twice obviously. Yes I am mad and came in and gave the lady at the desk the paper and told her here is the mistake and she got up and walked outside without saying a word to me. I waited 5 minutes and the man that did it the first time came in and didnt say he was sorry and just handed me the paper. I have never had such poor service there and been going there for years. Makes me think if management or owners have sold out.Service: Vehicle safety inspection

  Arrisha Smith
8 months ago
I had to change my appointment last minute and an employee that goes by PeeWee took the time to let me stop by earlier than my appointment and I was there less than 1hr and got my issue resolved. Going here saved me more money than a place that I went before.*****Update: sadly about 2 months later what was done didn t last and I had to go back to a different Valvoline location :(. ****Service: Air conditioning

  Kayla Aguilar
11 months ago
Love going to ralos for my vehicle maintenance needs. Great easygoing staff and genuinely considerate and thorough with every detail at every visit.

  Joseph and Sarah Greenwood
a year ago
Got my inspection done in no time flat! Watched them take care of other customers, always fast friendly service. I highly recommend them if you need work done on your car or just an inspection.

  Jeff Brown
2 months ago
Very Professional and great service

  Keith Martin
11 months ago
Fast friendly service. They got me in and out on a freon charge job in less than 15 minutes on a busy Saturday morning.

  BCtruck, BC Blades
4 years ago
I went there on Wednesday to have my oil changed. I was so impressed with the cleanliness of the shop and the employees with happy, helpful, positive attitudes ,that I came back the next day to have my tires rotated and balanced. Well,,,,, before I left my house, I took off the pants I wear while doing yard work and put on my going to town pants. I didn t realize I had left my wallet in my yard work pants Until they had finished performing the work. I tried calling my wife to have her bring my wallet, but she was still outside working in the yard. I tried calling my neighbor to ask her to get my wife, but couldn t get her either. I was running out of options and getting a little embarrassed when they told me don t worry about it. It was on the house. You better believe they will be getting all my business from now on. Awesome place with wonderful employees. Thank you!

  Renee' Francis
8 months ago
Great shop honest emplyees I was extremmely pleased with the sevice I recevied

  Denise Guehlstorff
7 years ago
Friendly, knowledgeable and fast! I have always felt uncomfortable taking my vehicles in for service until I found Ralo's.The atmosphere and staff make you feel as if you are a valued customer not an imposition. As a woman with limited knowledge of mechanics, I am treated with respect, well informed and educated by the staff.

  Scott and April Key
3 years ago
We needed a state inspection before leaving Texas for a few months. These guys were super friendly and got us in and out inspect our travel trailer and our truck!! Oh and offered donuts for breakfast. Thanks you. @us2keyscamping

  Sonnie Garbutt
6 years ago
First time I went there for an oil change they forgot to place something back on and a part was dragging as I left off. Granted I took it back and had to wait but was compensated with a free oil change so it wasn t a horrible experience.I took my car back for an alignment and to redeem the free oil change and was told I didn t need an alignment so just got the oil change. I was greeted by a very rude young lady and it was a horrible experience. I called back to talk to a manager and got the same girl who didn t apologize she pretended to be someone else and said the girl was just in a lot of pain.Honest place but customer service is below par, so gave 1 star!

  Louie
4 years ago
Took my car this morning at 8am because they told me they would get to it first thing in the morning, so I woke up early to take my car . I came back at 1pm to see my car right where I parked it. "Sorry sir it's been hectic " was the response when I went in to ask about my car. To make matters worse they had another vehicle on the lift that wasn't there when I dropped my car in the morning. They said we'll get to yours right away. Fast forward 3 more hours I go back, I go in, the receptionist passes me by, I wait , then go outside as she's returning from my car and the mechanic is starting my car, and once again yet another vehicle is on the rack, that was the last straw, I said stop I'll go elsewhere. I spent the whole day wasted waiting for my car to be aligned in vain. I have to say Ralo's has usually been great but I can't have that.

  Chris Wood
3 months ago
Your phone number doesn't work!

  Terence Minor
4 years ago
Had front end alignment checked, due to unusual wear. No issues, now they could have charged me, and faked some repairs. No, these are good honest people. Tell Peewee you heard this from me. Thank you Peewee.

  Debbie Richardson
a year ago
Only place my husband gets his oil changed because they do a great job. Also gets his truck inspected there, quick & easy in & out.

  Denise Stewart
4 years ago
The little mexican dude that work there is a snake. He fixed things on my daughters car that did not need repairs without permission and charged us for it. The total price charged was NOT the price we were told. When asked for my money back, he insisted I still pay him for labor, although he is removing all the parts he placed. Even the police said that they have heard stories of how this place is dishonest. I will NEVER deal with them again and I would suggest y'all take your business elsewhere because these people are crooked snakes in the grass!!!! Don't trust them with your vehicle.

  Josh Turner
11 months ago
They make sure you're taken care of and are good folks!!

  Lewis D
8 years ago
Immediate service, super friendly staff, very quick, thorough service. Went in for an inspection, their computer was down so they couldn't get it done, but they pointed me to another shop in town. Took my other car there and will return.

  Frank Gener
a year ago
All staff were very professional and did a good job in a short period of time. I will be back.

  Elida Haggerty
5 years ago
Great friendly service fast and prompt resunable prices will go their again we have four vehicles and plan to take each one of there for any kind of service

  Rocky Alliston
4 years ago
So I just recently ran low on coolant, when my receipt shows it was full on my oil change.Now given that was 3 months ago; also I go on to find out that on Volkswagen jetta TDI's the transmission is a Sealed system, so theres no way they're possibly checking my transmission fluid levels unless they have a VW scanner.I'd come here for an oil change again, as I know that's done correctly and the customer service is great.However, "gun decking/pencil-whipping" paperwork on your customers receipts is a good enough reason for me to find another place to take my business elsewhere.

  Bruce Feltner
6 years ago
I have been around and the car business my whole life...when it comes to honesty ralos is above the crowd...and we all know it's all about the truth when it comes to what we spend on cars..i take all my cars to ralos..and I'm one of those who are hard to please...but I would recommend anyone who is looking for honest ..fair..and affordable car service..ralos is the place

  Joey Rojas
7 months ago
Quick and friendly experience still awesome. Didn't take 15 minutes this time from drive in to drive out

  Junior George
3 years ago
I have used Ralos ever since he went into business for himself. Never been disappointed or dissatisfied in any way. Top notch service

  Zack Patrick
4 years ago
Tires, Oil change, alignment, inspections, vehicle repair. These folks will take good care of you and your automobile, and they're fast and their prices are reasonable.

  Kathy Walkden
4 years ago
I went to get an oil change and state inspection without an appointment. I was in and out within 30 minutes and the person working the front counter was very pleasant.