Marshall Ford

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Khris Thayer
a week ago
Manny (sales rep) and Mark (finance manager) were both fantastic to work with and made the process of purchasing our new Bronco very easy!!! Even delivered out to Austin and picked up my trade in for us!!! Consummate professionals and great customer service! Thank you Marshall Ford!!!

  Rosie Stevenson
2 days ago
Great service. Doug did a great job with the service of my truck. Checked it out, gave me an estimate, & the work was done quickly. I'm very pleased with Marshall Ford & I will be back again whenever my truck needs any service done. Thank you..

  erik finholm
a month ago
Most of us know the car business is full of shady people. This is not the case at Marshall Ford. Every business needs to make money to survive and support those involved in the day to day operations, but getting a fair deal and feeling like you made a good choice is important for the consumer. You will be treated fairly and respectfully at Marshall Ford. Josh, Tim and Mark all work hard for you. I have purchased more than 10 trucks from this dealership, and as high as I expectations are . They always come through. Thank you

  Jeremy Holley
2 months ago
Stephanie was awesome to work with. From the moment I walked in I felt welcomed there. At no point did I ever feel pressured during the purchase of my Expedition. Stephanie definitely made my car buying experience awesome! I highly recommend Stephanie and Marshall Ford!

  Wesley McDaniel
2 months ago
Since I live out of state, this was not my go to dealer. I saw a truck online I wanted to look at. So called called them and let them know what time I could be there. The salesman I talk to was Tyler. He was very nice and knowledgeable about the truck. I test drove the truck and we were able to come to an agreement and I drove MY truck home. It would be worth your time to drive to Marshall Ford.

  Jeff Medcalf
4 weeks ago
Utterly Surprising, I have not used Marshall Ford for over 7 plus years due to bad service and communication. So I went to different Ford dealerships within my area and found that they all could not give a damn about service or communication, plus were unable to fix recalls or even do a tyre rotation. Pretty pathetic by Ford Motor Company!! I heard that Marshall Ford had been purchased by the Chevrolet Dealer in Marshall, so I thought I would give them a try.Now I had several recalls on my 2019 F250 Diesel Super Duty truck which needed attention. I spoke to Diane, who is the service advisor, and told her of my needs on the recalls plus a service. She informed me of the costs and straight up asked if she could keep the truck for a few days, which wasn t an issue. Much to my surprise, Diane rang me every day on the progress of the vehicle. Everything was completed and so far no more issues, a far cry from the previous owners/service department. Well done Diane and yes I would go back again.

  Jack Harris
4 months ago
Tyler Self was my Salesman as well as an advisor! Can t say enough about him. For a young man, He knows his stuff. Answered every question I had with explanations to all of them without hesitation . I have been a customer with Marshall Ford for several years and purchased 3 or 4 vehicles. Never had a problem. They care about their customers. What a Team!!!

  Robert Garrett
3 months ago
This has been the best car buying experience my wife and I have ever had. There are many great things to say about the staff at this dealership, too many to list. When arriving at the dealership the car just came off the truck and let's just say the jitters were there! It was a present for my wife and when I pulled into the driveway the expressions are priceless!!! Thank you Marshall Ford for making it happen, we will be back!!!!

  cathy moore
4 months ago
I recently needed routine service and to take care of a safety recall. I ve been a customer at Marshall Ford for a long time. I was pleasantly surprised that they have streamlined and vastly improved the way they take care of service customers. Way better than it used to be.

  Nathan
4 weeks ago
After being blown off 3 times trying to buy a new truck and many sketchy offers and dealings at Stanley in Gilmer. Being lied to and having my new truck left unlocked for the weekend at J.O. Williams in Gladewater plus not knowing or caring that I had removed it from their possession, and all the other sketchy things happening at these dealerships today.I placed a call to Marshall.The service department at Marshall Ford was more than grateful to attend to my vehicle. Even went as far as having the parts on ordered before even offering to set an appointment date. With 2 recalls, a 10k mile service, changed my plugs, and did the warranty work all in less than 4 hours. Something J.O. took 3 days to try to accomplish, and never reported the work they supposedly did.MARSHALL FORD, as long as they continue this kind of customer service, will be doing all my services from here on out!!To all of you, for your professionalism and your friendly nature...THANK YOU!!!

  Sally Allen
10 months ago
We were visiting Marshall, Texas from Indiana and we seen the truck from the highway and had to go look We test drove it and just had to have it. Not planning on buying a vehicle on this trip but with our salesman Tyler Self with all his help and suggestions, we drove back to Indiana in our NEW TRUCK!!!!! I highly recommend the Team and Tyler at Marshall Ford. Tyler absolutely was the biggest help he worked hard to get this transaction to go thru!!! Also want to give a shout out to the team you guys are awesome!!! Thank you

  Scottie Rackley
a month ago
We would recommend Marshall Ford to anyone looking for a good deal on a new car.Tyler Self, the salesman who helped us, was so professional and thorough about helping us find the right truck to meet our needs.So, next time you are looking for a good deal on a good vehicle, go to Marshall Ford!

  Chase Konderla
3 months ago
Was an awesome and easy process!!!Stephanie was very friendly and knew what she was doing. She wasn t overbearing like a lot car dealers. Would def recommend and will most likely return for my next purchase!!!

  Trent Trahan
a week ago
I really appreciate the salesman sam for making this happen for me!!!! I came with little to offer. And because of him I left with a fresh start and great opportunity!

  Sheila Frierson
4 months ago
I've been bringing my vehicle to Marshall Ford for a number of years now and I have to say service has always been a good experience.I am very grateful for my advisor Doug. I truly appreciate him and the whole team of mechanics.Thanks for all you do.S. Frierson

  Nathan Boucher
9 months ago
I ve purchased 4 cars from Marshall Ford, including the 2023 Badlands Bronco I just picked up yesterday. Everyone there is fantastic, full of good information, and they ll give you a great deal. Cannot recommend highly enough!

  George Savage
4 months ago
I have a 2001 F250 with a 7.3 engine. I thought the glow plug had gone out in it so I took my truck to another dealership who I felt wanted to over charge me for the repair and said I needed way more items to be fixed than I actually did. So I drove the hour and 45 minutes one way to Marshall Ford and I'm glad I did!!.. The only thing wrong with my truck was a switch had gone out and needed replacing. Driving that hour and 45 minutes saved me $8,000. Thank you Marshall Ford you will be my go to for any repairs to my truck.

  Jacob Vz
2 weeks ago
I Bought my wife an suv from this place the vehicle is great but the service was very shady. I have been calling them for over a week now to get a check from them but get a different story each time. I will not buy another vehicle from this dealership.

  Chris Weller
a month ago
I ve enjoyed my experience with Tyler and Lee from start to finish! I would definitely recommend Marshall Ford to anyone. I will absolutely be back in the future.

  Kayla Castloo
5 months ago
Got exactly the expedition I wanted. They traded for it from another dealership to get it. And I signed the next day! Great customer service and the process was done very quickly! Very happy with my new vehicle!

  Solomon Badders
4 months ago
Doug is the most knowledgeable representative and provider in his industry. After having service done on Fords for more than 15 years I ve never experienced the satisfaction I experience here. If you re looking for a hometown feel in a slightly larger city, see Doug and his service department at Marshall ford.

  nita clark
a month ago
NEVER WILL RETURN! Be extremely cautious with the service department! Long story short. Paid another shop to: Replace breaks/roters after Marshall Ford rotated tires an said breaks are fine. Full tune up, coil packs and plugs after Marshall Ford moved #3 to #4 and said all good. $$$$ they lost money for the lak of experience and knowledge!

  Stone Parker
5 days ago
I just leased my second brand new car from Marshall Ford and they couldn t make it any easier! Great people, great service!

  Crystal Cook
3 months ago
Update: Worse experience in my life. My first review was about 4 months ago with that my transmission was not looked at. I finally got my transmission looked at, the part was on backorder (no fault on anyone). The part arrived the end of September. "They think it's this part but won't know for sure until they get into it". When I asked if it was safe to drive, I was told yes but " if the transmission goes out, it's covered under warranty, (insert laughfter from the service department guy Doug). Now it is January and still waiting for a repair date., which I was told a month ago that I was next. I get the run around, I leave messages and don't get a call back. I am feeling like they are waiting out the clock of my warranty so they can tell me the what they thought was the problem is not the problem and I no longer have warranty. The customers service of the service department is horrible. If you don't mind waiting for months driving around with broken parts, safety recalls that haven't been addressed yet, by all means, this is your place to go.And one more thing, I took my vehicle in for an oil change when asking to have my transmission looked at. The oil change was done quickly, however, a tire rotation was added, without me asking for it and charged for of course. I decided to do my next oil change at my regular place to be told that my filter wasn't even put back on, it was just sitting there. I honestly can't be the only or very few that has experience these issues.First post:I scheduled to have my transmission looked at. After 2 days,it was not looked at. I had to pick up my vehicle since a loaner car was not available and I can't depend on others for a ride. I was told it will be about a month before it would be best to schedule again. I would recommend that the service department give a better understanding and estimate of time so people can plan better.

  Nikki Blubaugh
2 years ago
Stephanie Melton is the woman to go see about a vehicle!!! I've been looking for a car for 3 months and she worked her magic and made the extra effort to help me get my dream car with an incredible finance deal and low monthly payments. If you are looking for a vehicle, then go see Stephanie at Marshall Ford. You will not regret it!!!

  Jesse Rippetoe
5 months ago
Took my truck in for some mechanical work. Diane was great at keeping me updated the whole time the truck was there. The mechanics must be miracle workers because they got the job done in less than 3 days. Best experience I've had with ford since owing a ford truck.

  Carolyn McLemore
a week ago
We had a headlight problem with our 2019 Ford Escape and your Mechanics replaced both the headlight and the running lights. Many thanks.

  Robert Moore
5 months ago
The dealership and all of it's staff are second to none. Through all of my many auto purchases I have to admit there's never been a more efficient staff at customer service and appreciation. Very helpful and patient. Thank you for your attention Marshall Ford.

  vance weldon
a month ago
4-14-23 had the F-150 in for oil change and their full service inspection. Doug got me in even though I was early, the service technician did a quick job and said all looked ok. Discussed the loose fog light and Doug set me up with an appointment to get that resolved. Very efficient and kind folks to do business withUpdate, once again Doug had a quick appointment for my truck service. He came out and discussed tire ware and informed me the truck was in good shops. Appreciate the personal attention

  Toast To Life Celebrations
4 months ago
They took good care of me! This was my first time to make a purchase off the lot & they took the time to explain everything too me. Jeremy was GREAT help!! Would truly recommend!