J&L Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Heath Kelly
a week ago
J&L have been very accommodating helping me service my F250. They re great about scheduling me a time to come in and get me back out in the same day. I ve been in 3 separate times and I ve never had any issues after. They ve always done a good job for me.

  Chris Futrell
2 weeks ago
You Don't have to take my word for it. But the Ford dealer along with 4 other mechanics with no financial gain will tell you a transmission flush is the worst thing you can do. I already knew that before going in that I should do a spill and fill only and change the filters. This place will only highly reccomend a flush and not to change the filters. Be prepared for the sales pitch. Beware.Transmission was serviced by another mechanic 13 days later and this is what allegedly 18 quarts of new fluid looked like after the flush.Make your decisions accordingly. I have yet to find anyone other than them to reccomend a flush.This issue has nothing to do with a valve body or recals. all recalls were conpleted by the dealer who notifed me not to ever flush.Transmission was replaced by Ford for $3k less than this place quote with unlimited mile warranty. They offered a 150k mile warranty on a rebuilt. I never had any discussions about sticky valves etc with this place. The day i showed up for my appointment they said they would only flush it.

  Caesar The Pixiebob Cat
2 months ago
Simply, THE BEST! They treat you like family and James will not let a vehicle leave his shop until it is in perfect working order. I have an old Nissan Quest which has had its issues and probably should be put out of its misery but James knows how much I love my vehicle and makes sure to keep it working. I cannot say enough about him and his employees. I highly recommend taking your vehicle to J&L Automotive for any type of service you may need. They are great at what they do and they do not overcharge you. In fact, they go way and beyond for what they charge.

  Toni Trotter
2 weeks ago
Best Automotive shop in East Texas. The staff are professional and they take pride in their work.they have given meelite service for the last 4 years. Definitely recommendanyone to go and have their vehicle professionally serviced.Thumbs up to owner Jamesyour car serviced professionally.

  Kimberly Austin
5 months ago
My husband and I were passing through on our way from Atlanta to Austin. We awoke from a quick break to discover our car had lost all its oil and made a mess at the hotel parking lot, it was 9:30 am and we were due in Austin for an appointment at 4:00 pm. In a little panic we asked around the hotel if they knew of a shop nearby that might be able to help, they suggested J & L Automotive. I called and was immediately put through to the owner James. After explaining situation, he said he could come get car and diagnose, on top of that he said he would clean up the oil from the hotel lot. We secured a rental car and we were off to Austin. Yes, that means we left our car in a place we didn t know, with a mechanic we didn t know! Yes it could have been the ultimate nightmare, Instead, it was a dream come true. J&L and James kept in touch letting us know the problem and the path to getting it repaired, and then handled everything with absolute professionalism finishing and having it ready for us as we passed through 3 days later on our way back home. The whole experience, including the cost just the best it could be! I would say to anyone that lives in or around Marshall Texas, if this is how J&L treats a stuck and panicked strangers, imagine how they treat their neighbors? Truly thank you James and J&L for your honesty and excellent work!!!

  Tony
2 weeks ago
Definitely wouldn't recommend coming here to get a vehicle fixed..they try to get over on you if you don't have common sense! If you want your car to keep running I'd advise you not to come here! You get asking questions with Mr. James or the front desk staff..they try to catch an attitude and wanna brush you off! Me and my family will never will deal with them no more!!

  David Fabre
4 months ago
Staff is extremely friendly, makes you feel like your sister or brother is fixing your car. Quick, efficient, affordable, and caring for the entirety of your trip. Recommend to everyone having any issues with their vehicle.

  Cynthia Cook
2 months ago
While traveling through the area, we had trouble with our Forester and they got us taken care of within a few hours. Cannot say enough about the kindness and quality of care we received.

  Suzi Khoury
5 months ago
Everyone there is super nice and helpful. I was there for only five days after a 20 hour drive from Toronto. They fixed my car within two days and I was able to travel safely back home because of these awesome people!

  Kathy Hollis
2 months ago
Automotive work.. this is the place!! Big or small jobs. Started with a Big job on my 2015 Enclave and now oil changes regularly. Work always done professionally.. prices good.. car checked everytime for other problems.. It is nice to be at a place I can trust..

  McCall Dowdle
2 years ago
James and his team at J&L Automotive are excellent! They are caring and dedicated to providing great customer care. I would definitely recommend their services to anyone in need! My car broke down unexpectedly and I just needed help getting it onto a trailer. James and his men pushed my car on the trailer with ease! I couldn t have done it without them!

  Leslie Johnson
a month ago
This is the best shop I've ever dealt with. Step by step information passed to me to confirm or deny anything. Really great customer service and friendly people

  Kevin Clay
6 months ago
Owner and staff was very friendly. They Diagnosed the problem very quick and got us out the door and back on the road the same day. Thank you guys very much. Prices were very fair. I would recommend this place to anyone.Service: TransmissionService: Transmission

  Louise Mays
a year ago
Out of town and broke down at night. Service called tow truck and he recommended this place. I m so happy he did! 100% pleased. It was a fuel pump and the price and work was excellent. The tow truck left it there overnight so they didn t actually get it til the next morning. The day after that it was done and ready to be picked up. I couldn t believe the speed of getting this done when I picked the vehicle up and it s a pretty busy place. No complaints at all! Wish they were closer to my home in Louisiana.P.S. they gave a senior or military discount which was also a big plus!

  brandy bass
8 months ago
TOOK MY CAR THERE CAR WAS SHUTTING OFF WHILE DRIVING,1000 dollars later car is still doing the same thing. I was told they fix a transmission leak that had nothing to do with my car shutting off. Car still has the same problem & he want give me a refund are fix it. Now he tells me after all this now it s the computer. James say he s a Christian man but how does a Christian does this to someone that has small children. So the moral of this review DO NOT TAKE YOUR CAR TO J&L AUTOMOTIVE.Service: Transmission

  Marsha Wolfe
3 months ago
J&L treated us so fairly.. great place for service! We appreciate the help and generosity!!

  Terry Davis
a year ago
I have brought 1 vehicle and they towed a second vehicle , inspected both , told me exactly what needed to be done and gave me an estimate of what the work would cost. Both vehicles were repaired in a very timely manner and both were completed under the estimated cost. I am very pleased with the work done , and with the exceptional way I was treated by all their staff. I will use J&L for all of my automotive needs.Services: Exhaust, Steering & suspension repair, Auto water leak repair, General repairs & maintenance, Auto engine tuning, Engine repair, Transmission replacement, Transmission repair

  Dan
a year ago
Not only do they do good work, they really care for their customers. When my turbo went out in my car while I was passing through on vacation, they went above and beyond to help me get to locations where I could arrange for alternate transportation. The price was very reasonable for the repair. I don t live in Marshall, but if I did I would use them for all my automotive repair needs.

  Harolene Roach
10 months ago
My car started to malfunction during my visit to East Tx. I called J&L on Monday morning, they ran a diagnostic test and repaired my vehicle within a few hours.Thanks for repairing my car and getting me back on the road. Great service, very personable and helpful.HRServices: Auto engine diagnostic, Engine repair

  Gina Vottero
2 years ago
I was towing my travel trailer along the 20W highway. My lites were not working on my camper. I pulled over and called James - the owner. He was professional, helpful and willing to see me right away. I was able to get in right away. They fixed my lites and my jack on my camper. They were excellent, treated me with respect and did a great job. They didn't take advantage of my situation by overcharging me. Their repair bill was very reasonable. I highly recommend this business.Service: Electrical repair

  Patricia Nolan
2 years ago
I was looking for someone reliable to service my vehicle. My sister has used J&L Automotive and she suggested I give them a chance to service my vehicle so I did. They kept my vehicle for the day and did a complete check-up on everything. They did tune up replaced the drive belt and checked all fluids, filters and coolant and added what was necessary. The owner, James was very pleasant and called me with estimates before doing any of the work. Prices were good and everyone there was very friendly and helpful. I will definitely use them again for service on my vehicle. I had previously read an article in Marshall News Messenger about J&L Automotive and they definitely lived up to the write up. I would highly recommend them to anyone.Services: General repairs & maintenance, Auto engine tuning

  Christopher Pedeaux
2 years ago
Our car was having starting problems after filling up with gas. They were straight up and honest with me over the phone as to when they would be able to get to it. We dropped it off when they said to and they had it fixed the same day. When I dropped it off the mechanic talked to me and almost knew immediately what he thought the problem was. They even offered me a ride although I didn't need one. Very friendly, honest, and knowledgeable staff. Price was very reasonable too. Best garage I've ever used and I've tried places all over Shreveport/Bossier. Will definitely use them for any future car issues.Services: General repairs & maintenance, Auto engine diagnostic

  Wade Youngblood
a year ago
My niece and her 8 yr old came to visit from Colorado. Her Jeep began overheating shortly before arriving. I called James at J and L first thing Monday morning. He was swamped, but told us to bring it in. Replaced the thermostat on short notice for her return drive home. Exceptional service!Also surprised us by checking in with us 2 days later to make sure everything was working!! Talk about going the extra mile! . Highly recommend!!Service: General repairs & maintenance

  Phil Joy
2 years ago
James did a wonderful job on my Lexus Es 350. I was driving back from Shreveport Texas and my car suddenly stopped working. I am from the Dallas area and did not know any mechanic around. I was towed to the nearest automotive shop but since it was Saturday no one was there. I called a number that he had available and he picked up promptly and told me not to worry and said where I can leave my car and he would look at it on Monday. He returned my calls and gave me the bad news that I needed a new engine. I told him I am not sure about replacing it but he gave me assurances and after reading all the reviews about his business I felt much more comfortable about it. He worked with me on pricing and also got me the best warranty possible. He kept me up to date on things and has been over a month and he has been checking in with me via text to make sure nothing is wrong. I really appreciate that and how much he cares about his work. Though I live over 2 hours away, I would recommend J&L automotive to anyone who needs an expert car service and friendly atmosphere!Service: Engine repair

  Heather Lei Grubbs
a year ago
James and his team of professionals have taken on some easy repairs as well as some very complex repairs on our classic truck and have always made it a priority to ensure the best quality work on all of our vehicles! We highly recommend them for all vehicle repairs!Services: General repairs & maintenance, Auto engine diagnostic, Vehicle Inspection, Brakes, A/C installation & repair, Air conditioning, Oil changeServices: General repairs & maintenance, Auto engine diagnostic, Vehicle Inspection, Brakes, A/C installation & repair, Air conditioning, Oil change

  BC Collier
a year ago
Well, I have used them since I moved here from Fort Worth. James hires great people uses only the highest quality parts and tries to keep customer costs down. He is very honest when assessing a problem.The individuals he hire are true mechanics and not just part changers. Consequently, On all 4 of our family vehicles never once in 6 years have I ever had to return a vehicle for the same problem. They are very thorough and precise.Even though I moved from Marshall to Henderson, I still take my vehicles to James. Over Christmas I dropped my daughter's car off and he took great care of it. She can drive confidently to DC knowing her car will last a long long time.Services: Steering & suspension repair, General repairs & maintenance, Auto A/C recharge, Auto engine tuning, Engine repair, Vehicle Inspection, Wheel alignment, Brakes, Air conditioning, Vehicle safety inspection, Auto maintenance, Oil change

  Eli Cox
a year ago
Brought my sisters Nissan in for a front fender dent appraisal. James quoted us for the repair, and pulled some of the dent out so we could at least open the door all the way for free. Awesome staff, extremely nice people. Will definitely be back with any other vehicle issues

  Jeffery Buckley
a year ago
I am from Mississippi, my Truck broke down on me in Marshall. I googled for auto repair near me and several popped up but I decided to call J&L. James and his ENTIRE TEAM were professionally nice they even took me to and picked me up from my hotel. The work they did on my duramax has been outstanding. I highly recommend James and his team of experts to work on anything you have.Jeffery Buckley!!! The black Denali (10-14-22)Service: Engine repair

  Jean Sandy
2 years ago
I was stranded on a dark road one night and James &Laura sent a tow truck to find me and tow my truck to shop. Mr. James fixed my truck Lin a very timely manner and very good price. I would recommend his services to everyone, they were heaven sent that night it was very scary out there alone . .Their desire to help others is genuine from the heart.Good peopleService: Auto engine diagnostic

  James Lester
8 months ago
I own this business and have for 25 years. We strive to perform the best quality job and customer service possible. If you have any problems, please contact me, James Lester.Services: Transmission, Auto body & trim repair, Auto windshield repair, Electrical repair, Air & cabin filter replacement, Auto battery replacement, Auto power window repair, Steering & suspension repair, Auto water leak repair, Auto side window replacement, General repairs & maintenance, Steering & suspension replacement, Auto A/C recharge, Electrical, Auto engine diagnostic, Auto engine tuning, Body & Trim, Auto brake repair, Tire rotations, Auto rear window replacement, Engine repair, Transmission replacement, Side view mirror repair, Auto A/C replacement, Wheel alignment, Transmission repair, Brakes, Auto battery maintenance, A/C installation & repair, Air conditioning, Auto maintenance, Battery, Oil changeServices: Transmission, Auto body & trim repair, Auto windshield repair, Electrical repair, Air & cabin filter replacement, Auto battery replacement, Auto power window repair, Steering & suspension repair, Auto water leak repair, Auto side window replacement, General repairs & maintenance, Steering & suspension replacement, Auto A/C recharge, Electrical, Auto engine diagnostic, Auto engine tuning, Body & Trim, Auto brake repair, Tire rotations, Auto rear window replacement, Engine repair, Transmission replacement, Side view mirror repair, Auto A/C replacement, Wheel alignment, Transmission repair, Brakes, Auto battery maintenance, A/C installation & repair, Air conditioning, Auto maintenance, Battery, Oil change