Johnson Sewell Ford Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Randall
a year ago
My service writer went above and beyond any of my expectations! Her name is Baby and she is exactly the kind of employee that I would hire because of her attention to detail and communication with me. She had a great attitude, and made my experience very easy! The staff took care of my truck, fixed everything and did an amazing job on the detail! The best service once again!Big Thank You to John Sewell Ford!Services: Steering & suspension replacement, Tire rotations, Auto detailing, Brakes, Wiper blade installation, Auto maintenance, Oil change

  Karman Tindell
8 months ago
I took my Edge in to a scheduled service appoinment on Monday, July 24 due to an abs and traction control error code. First, there was a delay in diagnsosing the problem because they cleared the codes and couldn't get that error again (I had told them what the alert was saying when I scheduled the appointment, and I also showed it to the person when I dropped it off). I was finally given a diagnosis after two days and told it would be fairly expensive to fix. I agreed to the service stressing that I NEED MY CAR. I was told it would be ready on July 31st at the latest. That was today - no car. My technician is no longer employed there. Still waiting on my car. I'm being generous with 2 stars because the service receptionists have been sweet, and I'm hoping JS Ford will rectify my situation.Service: Auto brake repair

  Ribeye Ranger
a year ago
Olivia is a courteous, professional Service Advisor. My heater/blower issue required major dashboard removal to accurately diagnose. It took several days to order & receive the parts, install them, then reassemble my dashboard. The BEST thing about Olivia's management of my repair was her DAILY communication of my truck's status. I never once had to call regarding progress! She even surprised me by calling 2 days prior to the estimated delivery date to tell me my repairs were complete. I highly recommend Johnson-Sewell for service when needed on your Ford truck!

  Condition 1
a year ago
Quick, kind, and informative. The gentlemen that assisted me met me at my truck and quickly got me checked in. He gave me an honest assessment of what he thought I needed and there was no overselling of services or products that I don t need. And most importantly he was kind. This was my first experience taking my f250 to this dealership and I was pleasantly surprised at the great service.Service: Auto maintenance

  Nita Naumann
a year ago
Took my Escape in for a recall, claim 22S43 Was gonna sit there till 12 30 due to husband pick me up. Did not figure I would get her back till tomorrow. The nice salesman, Kris Flores got me in and out and gave my car a free wash. I was very happy! So was my husband! The best service ever got there. Totally awesome! I want Kris next time!Services: Tire rotations, Vehicle Inspection, Brakes

  Charles White
a year ago
Several months ago I posted a less than stellar review. I did get contacted by the dealership thanking me for my review, apologizing for my problems and asking me to give them another try. I took my car in last week to a totally different experience. I have to say it wasn t because of who I was or that they were expecting me.They met me in the parking lot, took my info and keys and my phone number. The gentleman said they would keep me up to where my car was and what was going on. They did just that. I was informed twice before it went in, and again once they started work on it. When they were close to being finished they called me and had me come back to the desk where they explained all they did and some work that needs to be done. I set up an appointment for a few days later to get that done as well. Thank you Johnson Sewell for improving your service. I look forward to working with you again soon!Services: Tire rotations, Auto maintenance, Oil change

  M Retano
a year ago
I had engine work done here. Never inexpensive, but the service at this Ford dealer service stands out. From the initial phone call to pick up, I was in good hands. It was all about what they COULD do for me and my Expedition, not what they couldn't. The service department was quick and thorough and the professionals communicated with me almost daily. I appreciated the outstanding service at Johnson Sewell Ford Service. THANK YOU!

  Faith Grote
a year ago
Drew in service and maintenance department worked tirelessly with my insurance provider to get repairs done on my F150 after it was vandalized. He kept me up to date on the progress and was very professional. Great guy working for your company.

  Bucsam 16
2 years ago
For the most part a great experience! Theresa was great and very personable. She answered my questions in a knowledgeable manner. The wait is about an hour, but with great service worth waiting. The only drawback, the service personnel neglected to put my oil change reminder on the windshield. Have been going there for several years and will continue to do so.Service: Oil change

  Kristen Yantis
a year ago
We called and Teresa was very helpful getting us set up with a time to come in. We arrived and service was quick, they did an excellent job and we appreciated the complimentary car wash! Teresa and the rest of the staff were very friendly and accommodating.Service: Oil changeService: Oil change

  Leslie Molina
a year ago
My experience was great with the people at the desk .. my car was supposed to have been washed but when I walked out it was still dirty. I didn t say anthing because after waiting 1.5 hours in the lobby (which is VERY nice and comfortable) for the oil change I wanted to leave.Services: Tire rotations, Auto maintenance, Oil changeServices: Tire rotations, Auto maintenance, Oil change

  Sean Harrison
2 years ago
Jenny was amazing. She was constantly calling with updates and was friendly and tremendously helpful. They gave me a free car wash, which saved me hours before my road trip. I felt valued and cared for. I will be going back for any future needs. Beyond thankful for Johnson Sewell and their team. Top notch.Services: Engine repair, BrakesServices: Engine repair, Brakes

  Jeff Smith
a year ago
Drew, my advisor was amazing. Very informative with text on updates along with knowledge. Only complaint and I hope it was an oversight, was my tires were not rotated which I paid for along with my oil change. He followed up with a phone call to correct. Really appreciated that, even though I have to go back in for that. Again, hopefully an oversight and not a practice.Service: Auto maintenance

  Ron Joy
a year ago
After getting the run around at a different dealership, I went to Johnson Sewell in Marble Falls. They quickly got my vehicle in, diagnosed the issue, and had the warranty repairs done in record time. I couldn t be more satisfied with my experience! My service rep, Drew Crosby, went above and beyond!! I will go to this dealership for everything I need on my vehicle in the future, from oil changes to tire replacement! Thank you Drew!!Services: Tires, Auto tire replacement

  Randy Klein
a year ago
I drive from Liberty Hill to Marble Falls just to use Johnson Sewell. They fixed a warranty issue on my seat that Mac Haik refused to touch. The staff is friendly and their service is excellent. I highly recommend this dealership.Services: Air & cabin filter replacement, Tire rotations, Wiper blade installation, Oil changeServices: Air & cabin filter replacement, Tire rotations, Wiper blade installation, Oil change

  Mm1776 Freedom.
a year ago
Came in for transmission service and coolant flush. Very happy with the service. JD was very professional and I didn't have any surprises with billing. The technician was also very professional and showed me some future maintenance items I should look out for. Thank you!Services: Transmission, Auto maintenanceServices: Transmission, Auto maintenance

  bamnjman bamnjmanvjmang
9 months ago
Install mudflaps and tinted windows. I would of gave them a 5 stars but I had to go back and have the window tint done over and the mudflaps hand a gap between them and the fender that I had to readjust.. All staff were really outstanding.. I still would recommend them.

  BRUCE SCHWARTZER
a year ago
Outstanding as usual, Went in to have my battery inspected. Had a 10 AM appointment and I arrived at 9:45 AM and out by 10:30. Was also provided a Multi Point Inspection. I was surprised when I was informed this was all a courtesy and no bill was given. I would recommend Johnson-Sewell to anyone.Service: BatteryService: Battery

  Lenwood Nelson
a year ago
Very friendly, courteous and took care of my needs without a long wait.I ve purchased 2 cars from ya and am impressed with the people you have working for the Dealership. I ll visit with you 1St when I m in need of car or Truck and service.Lenwood Y NelsonServices: Vehicle Inspection, Oil changeServices: Vehicle Inspection, Oil change

  Wendy F
a year ago
Had a luggage rack installed. Very friendly and helpful people! I've never had a bad experience at this dealership- been using them for every possible service since the 90s when they were in a different location. Always happy!

  RD Morgan
a year ago
The women service advisors are cordial. The men certified service technicians are excellent. The service repair manager is honest and determined to get your car repaired promptly and correctly. Overall, this service repair department is a 10 ... one of the very best in the state of Texas.Service: Electrical repairService: Electrical repair

  Silver Creek Village WSC
a year ago
Symptoms were too complex for technician, went to the foreman. Repair involved a recall procedure. Parts were ordered without a delivery date. Service manager kept me informed of progress. Repair was finished 2 days after parts delivery.Tested battery. working at 40%. Replaced battery and kit. Was past date for oil change but not mileage.Services: Electrical repair, Auto battery replacement, Transmission repair, Battery, Oil change

  Theresa Morgan
a year ago
JD was great to work with! Talk about customer service! He greeted me by name when I dropped my vehicle off the night before. My car was ready ahead of schedule and JD even washed my car himself!Service: BrakesService: Brakes

  Teresa Corgill
a year ago
Great communication with staff. It was a hard fix . All of the lug nut studs had sheared off of my Motorhome, causing the right rear outside wheel to come off. Repair was quickly and professionally done in freezing weather.

  Kimberly Greer
a year ago
After dealing with a local Austin Dealership and having a horrible experience. It was such a refreshing change to find a dealership like Johnson Sewell in Marble Falls, Tx. It was well worth the 45 minute drive to feel like I mattered. Will & Mary in the service department took very good care of me!! Customer service is so rare lately, but Johnson Sewell has excellent customer service!!Services: Tires, Brakes, Vehicle safety inspection, Auto maintenance, Oil change

  Berenice Covarrubias
a year ago
Teresa is the BEST! Kind as always!!Solved our car issues, helped us with a ride when we suddenly had to cars to be repaired. Love that you have this service to help customers when need a ride home or to the office while the car is being fixed. Keep this!!!Service: Auto maintenanceService: Auto maintenance

  Mary Boggs
a year ago
The water pump on my car went out on a Tuesday afternoon. We managed to get it to the Johnson Sewell dealership. The service people were very busy, so we had to leave the car. Wednesday morning, I spoke with Teresa Faske and she told me the water pump had gone out and the part had to be ordered. The part came in on Thursday and the repair was finished and checked out by Friday morning. Teresa took care of getting in touch with our extended warranty people and our repair was covered. What could have been a really expensive repair turned out to be a $100 deductible. We were very well taken care of from the repair part all the way to the young lady that got us home and later picked us up to retrieve our car. I am very satisfied with the dealership and everyone that was involved with us.Service: Auto engine diagnostic

  Freedom Seeker
a year ago
Busy afternoon for the folks at JS Ford s quiklane. Took about 2 hours but a lot were ahead of me and I didn t have an appointment. The clerks were attentive and eager to keep us happy while waiting. Water, coffee and plenty of seating. This is my second visit here. So far so good. Will return.Services: Auto maintenance, Oil changeServices: Auto maintenance, Oil change

  Angie McCasland
a year ago
This appointment required replacement of the passenger side door blend actuator. The AC/heater was not working on the passenger side. It only took them a little over an hour to make the repair and send us on our way. So happy to get this done.Services: Electrical repair, Air conditioningServices: Electrical repair, Air conditioning

  Brenda Mason
a year ago
In addition to basic oil change and 20k mile checkup, staff also diagnosed a tricky computer/rear camera malfunction. Excellent communication on the part of Service Advisor Drew Crosby throughout the process. Love Johnson Sewell Ford service staff!Service: Auto maintenanceService: Auto maintenance