Southfork Chrysler Dodge Jeep Ram Service & Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kathryn Douglas
2 weeks ago
We are loyalty members here. We called ahead for state inspection. Super friendly to my baby and I. They had a great kids room right by service waiting room. Waiting room had snacks like nice nut bars, soft drinks, water and water refill station. Always very nice staff here and nice to wait and have snacks for kids

  R& R
2 months ago
These guys are outstanding. Mr.Stephen Garcia the Drive Manager is pretty knowledgeable. If you ask, or inquire about something he'll provide an answer, i.e., alignment, recalls. That showed there is pride in the work they do. Ricardo Estrada was the service advisor, he was professional, courteous, and punctual in the maintenance of our Jeep.

  Jessica Rappa
a month ago
1. Our purchase of a 2012 Cadillac CTS premium from this dealership was made in cash, but unfortunately, within two weeks, the check engine light came on. As we already owned two other vehicles, we parked it in the driveway until we could take it to the Cadillac dealership for diagnosis. After paying $600 in diagnostic charges, we were informed that the motor was bad and that the oil and coolant fluids were completely depleted. It appears that the dealership knowingly sold us a faulty vehicle, as the diagnostic codes were numerous. We are now pursuing legal action against this deceptive trade practice.

  Blair Quiring
3 months ago
I have purchased and serviced my Jeep with Southfork. Great customer service and communication. I personally haven t waited long but when if I do, I take my laptop and work in their awesome waiting area. There are other tables around the place to sit and get work done while using their guest Wi-Fi.I d also like note I have moved away from Houston and to another state. However, my brother lives there and I have gone down once to visit him since I moved and took my jeep in to have a routine check and oil change because I would prefer they handle my jeep than any other dealership. Not to mention, there s a few more steps you have to take if you go to a new dealership and your car isn t quite paid off due to the warranties which I m sure most of you know.

  Joshua Mullen
a year ago
These services director was open, honest, personable. He did what he said and said what he did. He communicated with with me along the way. The best experience was being able to visit with the mechanic who serviced my vehicle.Although I am not a mechanic for a living, I know my way around a vehicle. The services development did not dismiss me when I had questions or thoughts.Services: Electrical repair, Auto engine diagnostic

  Andy Liserio
a year ago
Appointment was made in advance for 12:15. Oil change and tire rotation were the only services needed. After a two hour wait I was informed of not having parts to service my vehicle that I purchased at Southfork. One hour later I was told parts will arrive in twenty minutes. I didn t leave Southfork until 4:30, 4 hours for an oil change and tire rotation, but the service advisor gave me a $10 discount because of my wait. I will be going to another dealer for routine maintenance from now onService: Oil change

  Sue Wash
a year ago
Service was excellent, wait time was excellent. Staff is always super nice. Best dealership ever. The young lady that assisted me made sure I was satisfied with the service. I must shout out James Allen who always makes sure I m satisfied with the services rendered. I will recommend this service department to others!Service: Oil changeService: Oil change

  Stephanie Petrosky
a year ago
The issues we brought the vehicle in for were still an issue after we picked it up. When we picked it up it acted just fine, however the slide shifting the transmission was doing before was still happening. The motor was making a knocking noise which was the lifters not working right. Once the motor was diagnosed, all the lifters were replaced since there were 2 on the passenger side and 1 on the driver side that were messed up. The second time the vehicle was driven more than 30 miles the knocking noise occurred.This is going to be addressed at the dealership again.Also, calling the dealership was extremely difficult. I would not be able to connect to the service department after being transferred. I had trouble with the phone ringing and no sound once the phone picked up. I was calling to get updates on the vehicle and I could not get anyone on the phone. This was very irritating.The dealership did such an amazing job when we bought the vehicle. Regular oil changes and maintenance to the vehicle has also been great each time it is brought in.Services: Engine repair, Transmission repair

  Kyla Burke
a year ago
Always a positive experience with service at Southfork. 4 stars because I noticed when I arrived home that the tire rotation was charged but not performed. I called and spoke to the service manager who was very helpful and offered to make it right. I'm assuming this was just an unintended oversight and will still continue to use this dealership exclusively.Services: Tire rotations, Oil change

  The Jack
a year ago
Chose this place because of their ratings. Was not disappointed at all. Brought my charger in for an oil change and transmission service. While there, the Service Advisor discussed other things my car needed and we got it taken care of. I don t trust my vehicles to just anyone- too many idiots out there. These guys were extremely professional and let me know the pricing up front- which was fair and not wallet-rapey like a lot of other places. Since my days of doing all my own work on my vehicles are over, I will be bringing them back here for all future service needs.While there waiting for my charger to be finished (we didn t schedule an appointment, so there was a bit of a wait- but not bad), I wandered around the lot looking at new and used vehicles. Several sales associates asked if I needed help and were very friendly- even after I said I was just killing time while waiting for service. One sales associate in particular, Chris Hudson, ended up helping us with the deal of a lifetime when I fell in love with a Challenger ScatPack they had. Between him and the finance team, we were able to strike a deal and we ended up leaving with not only my Charger freshly serviced and ready to hit the road, but with a Challenger ScatPack too. My only complaint is now I need a bigger garage.It takes a lot to impress me enough to take time to leave a review, and even more for me to trust my vehicle to anyone else to work on. These guys are on point. I ll definitely be back. Definitely recommend.Services: Transmission, Tires, Wheel alignment, Auto tire replacement, Auto maintenance, Oil change

  Rosita M Milburn
a year ago
I did not make an appointment but, they finished i. 1hr abt 20min while I waited. The waiting area has water, coffee and healthy snacks. 100% satisfied. Then I forgot my Backpack it was w the receptionist when I went back......grateful Service: Wheel alignmentService: Wheel alignment

  Adolfo Celis
a year ago
It was a shorter wait than I expected. That was good. I did find there was an open recall on my vehicle. It would be nice if you check for recalls when a vehicle is brought in for service to save the customer another trip.Services: Tire rotations, Oil changeServices: Tire rotations, Oil change

  David Swoope
a year ago
Needed to get rim repair which To my surprise was fully covered in my warranty! Only setback is that I ve been waiting for Floor Mats for 4 months! While I know Supply Chain Issues are a global concern, still a long wait!Services: Auto body & trim repair, TiresServices: Auto body & trim repair, Tires

  Cruz Cab
a year ago
Feedback: You can improve by genuinely caring about your customers and their vehicles. I took my 2022 Jeep Wrangler 4xE (4400 miles) that I just purchased Pre-owned certified to get the steering wheel checked as it shakes while driving over uneven pavement. I was informed that an alignment was the cause and it was covered and would be taken care of within the first 4ths. I live almost an hour away to arrive back to pick up my Jeep with nothing being done aside from the recall. In addition, I supplied a video footage of my concern when driving. The techs looked at me like a joke and sent me away. I have since been placed in a loaner to test drive and this steering wheel is firm and does not shake. I was informed by James Marion that 3 different technicians drove the vehicle separately. Fortunately, I have Elo GPS and can see that was a lie. I thought attorneys were liars but guys even managers will lie to let the heat off of them and to essentially push their customers away. Let s see what other lies come about. Frankly, I am not happy with this dealership, at least you guys are making profit off your lies. Continue the exceptional work in luring customers in with your fraudulent claims. Southfork you can do better. And don t contact me to try to make things right .Service: Steering & suspension replacement

  Andrew Davis
a year ago
No courtesy car on a 3 day turnaround. This is for a new vehicle that needed a warranty repair (at 6k miles), purchased from Southfork.I noticed that there were 268 cars in inventory, so it is a choice, not 'covid' as per the excuse.Service: Engine repairService: Engine repair

  Jonathan Ramirez
a year ago
James Marion made this new vehicle transaction at Southfork Jeep as smooth as possible. He is very informative and professional. He is straight forward in his negotiations. This was the smoothest new purchase I have ever had. Thank you James Marion!

  Garrett Dyer
a year ago
I went in for an oil change and state inspection recently. The staff was friendly and they provided exceptional service. They serviced my car quickly and professionally. Great experience!Services: Vehicle safety inspection, Oil changeServices: Vehicle safety inspection, Oil change

  Johnny Montemayor
4 months ago
Enjoyed speaking to Ron , Great service!Provided me with great deals when they were available.Service: Oil changeService: Oil change

  Ruben Aguilar
a year ago
Joey was my service advisor. She was very courteous, professional, and knowledgeable from the beginning to end. Great experience.

  Kareem Mitchell
a year ago
I purchased my Jeep in 2018 and been having them to change my oil and maintenence. I deal with James Allen in the service department. I would recommend them they are a good company.Services: General repairs & maintenance, Oil changeServices: General repairs & maintenance, Oil change

  charles king
a year ago
I went in for 2 recalls to update firmware and Lory (service advisor) did an excellent job and got me in and out quickly!

  Robert Hunter
a year ago
I had to order parts for my 2022 jeep wrangler four XE and they were very helpful in getting that done. Would definitely recommend them for any type of service.Service: Auto maintenanceService: Auto maintenance

  Jay Lopez
a year ago
They took care of me as soon as I walked in. I really like the text updates you get on your vehicle. You can check the status of the work being done.Services: Tire rotations, Oil changeServices: Tire rotations, Oil change

  Bobby Currier
a year ago
Had serious oil leak and now ZERO oil leaks. Mr. Robert was excellent. Parts department are great bunch as well. Ill be back!Services: Electrical repair, General repairs & maintenance, Electrical, Auto engine diagnostic, Auto engine tuning, Air conditioning, Auto maintenance, Oil changeServices: Electrical repair, General repairs & maintenance, Electrical, Auto engine diagnostic, Auto engine tuning, Air conditioning, Auto maintenance, Oil change

  Sher Love
a year ago
My themostat needing changing. Coby was exceptional in his endeavors, not only in communicating with me, but by treating me with the most respect and kindness.

  Henry Lopez
a year ago
I appreciate that the staff is always helpful. Whether it's service dept, reception, or sales. And a complimentary vehicle wash is the icing on the cake.

  Jessica Brodie
a year ago
Had a 20,000mi maintenance check. I love how they wash and vacuum your vehicle everytime they service it! The time was as promised.

  Lori Bedia
a year ago
My service advisor Lory Taylor was excellent. Always kept me up to date with my Jeep. Great service!!!Service: General repairs & maintenanceService: General repairs & maintenance

  DuJuan Robinson
a year ago
I had no appointment, but got in to get an oil change and tir rotation. The process only took one hour.Services: Tire rotations, Auto maintenanceServices: Tire rotations, Auto maintenance

  John Vallier
a year ago
The service techs are very friendly and easy to work with. I am always treated professionally.Service: Auto windshield repairService: Auto windshield repair