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Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
John Christensen
4 years ago
Bought an AC Condensor and it arrived mangled (see pictures) they ask that you call before returning so I did. I was told (on Monday) that my return should arrive on Tuesday since I live less than an hour away (they don't do in person returns), be processed in less than 1 day, and be back at my door Thursday at the latest. I dropped the item off at UPS that day and waited... and waited... and waited. Finally Friday afternoon I called and was told they got my item Thursday and hadn't finished reviewing it yet. Tuesday I opened a chat session on their website and was told "I'm not in returns so I don't know what's going on" after calling the company again. I was told that my return had just finished and should be shipped out that day. After a few hours I called again and found my order would be shipping out at 8pm that night.At that point I asked for a refund and told I would get it immediately. **Edit** Found our I never got my refund and between moving and jobs I never followed up and it s too late to get it now, trust ANYONE else over this company!!
Tara Cory
5 years ago
At this point I have ordered a few items/parts for both my husband's and my own vehicle and feel I can give a decent review.The Good:All ordered parts came in an extremely timely manner and Pit Stop Auto does an awesome job of keeping you informed about your package. The prices are also extremely reasonable. If, for some reason, you have to return a part, their return process is pretty painless. All you need to do is go online, state your intent to return an item, choose the order and part you will be returning, and submit your intent. Then all you need to do is grab the shipping label that is already provided either in or on the outside of your package, seal the box back up with the part and slap that puppy on there. Within five days (including shipping and processing) I received my refund.The Bad:All I can say about this is that parts tend to be packaged fairly poorly. One of my parts, a blower motor, must have knocked around inside the cardboard enough that it bust through its original packaging. Though, for me, this was not a big deal since the part was metal and just did more damage to the packaging than to itself. But I could see how this could cause issues with other orders.And the Ugly:None. At least in my experience.All in all, I have had a good experience with ordering parts through Pit Stop Auto and intend to continue to do so in the future.
Jerry Morris
6 years ago
I ordered a new AC compressor for an older Saturn. The price was excellent, and the shipping very fast. When the compressor arrived, I took it to my mechanic, who determined it was not the correct replacement. I contacted Pit Stop, who had thoughtfully included a return shipping label in the package with the compressor, and was very pleasantly surprised by the rapid answering and the ease of dealing with the lady who answered. I shipped the unit back, and followed the instructions provided. The refund went quickly and almost effortlessly.Overall, I am very impressed with Pit Stop auto. I am not at all upset that the compressor did not fit. I will be using them again in the future.Thank YouJerry in Delaware
Tim Guess
4 years ago
I bought a A/C compressor kit from them. This kit contained everything I needed,minus the freon obviously. I installed this kit with no problems. It worked great. The customer was very satisfied. Highly recommended. A+
Rich McDougald
4 years ago
I m not the kind of guy to go out of his way to leave negative reviews but I keep getting emails asking for my experience. Which is mixed.I found the prices good, and the delivery was pretty quick. I got the A/C compressor, evaporator, orifice tube etc kit, and a new radiator.The radiator went in perfectly and was without issue.I went to a local shop and had the A/C evacuated to install the new A/C parts. I installed all the parts and went back to get recharged. Once recharged the system wouldn t blow very cold. They checked my work and said everything looked installed correctly. After working on it a while they diagnosed the problem as a weak compressor. Which is what I just installed. I drove it that evening and it blew cold for 20 minutes and then stopped, blowing warm. The next morning I was going to take it in but it worked until that afternoon. I lived with it for a while because I needed my car and couldn t afford any more parts at the time. After a few months, my wife tried to surprise me with getting the A/C repair. She took it to a second recommended shop who stated they couldn t figure out why it works sometimes and not others. Ultimately, and without having mentioned the first shop s comments, they stated it appeared the compressor is just weak and needs replaced. Unfortunately, I felt I waited too long to even complain about the compressor and have been living with it. Now the clutch assembly makes noise and when it kicks on, I can feel the hesitation from its resistance to turn.So, to summarize, most of the stuff I ordered works fine and was delivered quickly, but I believe the compressor was bad from the start. I wish I had returned it.
Raymond Larrivee
a year ago
Ordered part from them and never received it nor did i get a refund.. paid over $200 for the item and got robbed for my money.Company is a jokeNo my package didn't ever arrive so like i said.. bad for business.. don't buy from here07/28/22 still no part or refund
Van Edwards
3 years ago
Ordered compressor kit with condenser and suction and discharge line, was here within a week. Installed it today and everything fit and works perfect!...will definitely do business with again!
Anthony Ayers
4 years ago
The prices are very reasonable, the shipping only took a few days, and who doesn't like to making money? You get points for every dollar spent! I've ordered a few things through pit stop haven't had any problems!
Erik Figueroa
6 years ago
Outstanding Service! I bought an AC Compressor Kit and everything arrived quickly and well packaged. First time using PitStop and I have to say the service is outstanding, including the sales guy who helped me on the chat. Thanks!
Dee Bryson
4 years ago
Bought some new headlight assemblies for my mother's 2009 Toyota Highlander after the originals failed to polish up very well. They were shipped quickly and the installation was simple. Made a big difference in the lighting performance.
Tyler Warhurst
4 years ago
Ordered an ac compressor and kit for my truck. It lasted less then a month. They said I would have to take out the compressor, ship it back and wait for a replacement. That is a joke. Send me the compressor so I can replace it and I will send the broken one back. Their parts are cheap. Better products from other companies. Don't waste your time or money.
LINDA BRISENO
4 years ago
I had a horrible experience with this company, I purchased a new air compressor and after a week it broke down I also purchased the extended warranty. When I reported this to this company, they wanted me to fill out this book of information just to try to return it for a new one. I had to paid my mechanic to install it and now I will have to pay him to uninstall it and then I'll have to PAY him again to install it again. BUT only if I fill out this book of questions they are asking me. Customer Service is not a priority for this company.
Wonsik Song
4 years ago
Ordered an AC condenser online from Saudi Arabia, and the price was much cheaper compared to the one nearby repair shops. Delivery was also fine and it was perfectly fit for my car.
R S
3 years ago
Pit Stop Auto is the pinnacle of auto parts and customer support. My experience with them could not have been better. While I hope to not have any AC issues in the future with any of my vehicles, I can assure you any of my needed parts will be ordered from Pit Stop Auto. Thank you for such great service.
Alphonse G
4 years ago
Great buying experience. Easy purchase, and fast shipping. No problems encountered whatsoever! Very pleased and highly recommend these guys!
Tom Brewer
4 years ago
I have ordered and installed several A/C compressors, condensers and other related A/C components and ALL items have arrived well packaged and arrived as I would expect any new item. ALL have performed as well as factory components if not better! If I did have any questions, I would simply contact Pitstop Auto via email or by phone and they would either email or I could talk to a live person. Not only did they answer my questions, but they are truly knowledgeable about the products they sell. This was extremely helpful for a few technical questions that I had. Overall, I am completely satisfied with my purchases, the quality and service after the sale of all of the products that I have purchased from Pitstop Auto. I am a real customer and this is a real review! I have not been paid or offered anything from Pitstop Auto or anyone else for this review. Just an true, honest opinion of products and services regarding Pitstop Auto. I hope this helps for anyone considering a purchase from Pitstop Auto.Sincerely, TomSt. Louis, MO
Jose Velasquez
4 years ago
Needed an compressor for my car. Look all over and as we all know the compressors for cars average from 400 and up searched for months. I looked on line and found "Pit Stop Auto. Couldn't believe that I found the compressor for my vehicle 1/2 than what all other franchise auto store were selling. Purchased the compressor same exact size model and fit for my vehicle. Disconnected the old and in with the new. A simple A/C charge and i was cool again .Thanks Pit Stop Auto...Had the unit for 2 years and still running cool.
Yee Vang
4 years ago
A good place to buy parts from. Have problem with ac compressor. They warranty the compressor and the condenser. I would definitely buying from them again. Thanks for a great experience.
Tim Guess
4 years ago
I bought a compressor kit from them & it worked perfect. The customer said that it never got that cold before. Everything arrived quickly.
Lori Wilson
4 years ago
I ordered an ac compressor kit for a 2004 Monte Carlo. The first one sent was not for my make and model car. They sent something for a Jeep Cherokee. So called, they sent out another one that was supposed to be for my vehicle. Wrong again, it doesnt fit! So a third phone call and they still cant get it right. I will never order from this company again.
robertlb1959
4 years ago
Bought an ac compressor. Good quality, exactly like the original. Great prices and fast delivery. I will buy from them again!
kevin sancraint
3 years ago
I purchased a new compressor and accumulator kit from them! Everything was there, it all fit perfectly, and works flawlessly! I could not be happier!!
Robert Harper
4 years ago
Really nice product at a fair price. I thought shipping was a little high, but lightning fast, so worth it.
Wayne Kopinski
4 years ago
Great to buy from, shipped out my parts right away and I received them in good shape,AAA+++
Jeff Thornton
2 years ago
Stay awayThey post price, take your money then double the price.Too many reputable auto parts dealers on line to put up with this deception and aggravation.Not worth it
Terry Brewington
4 years ago
Pleasure doing business, parts were priced accordingly and were shipped to me quickly. Was fast and easy process
Ben Reed
3 years ago
Great place to buy replacement auto parts. Price and selection is very good. Customer service is excellent. Highly recommend.
Gus Maya
4 years ago
The paint came in a little late after a few detours. The paint was also a little darker than the car paint. I had to work with the paint to get it to blend into the sun baked paint. It looked good after words.
Mike
4 years ago
Ordered an ac motor resistor for my Nissan Titan,the price was right and the shipping was fast.
Joan west
4 years ago
I search online when i find this company and am glad i did . I purchase a A/C compressor and am so happy with the price and product