The Trailer Parts Outlet

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  David McDonald
6 days ago
I would definitely use the Trailer Parts Outlet again. I ended up finding a great deal on a 2 inch ball 2 inch drop hitch, receiving it on time. Ending up getting an incorrectly sized ball in the mail, I was very happy with the customer service I was received through their live chat and customer service support having fast response times. if I ever need another hitch or supplies, I am coming back to Trailer Parts again and would recommend it to anyone looking for an online supplier.

  Daniel Contreras
3 months ago
Awesome products at a good price.Fast shipping.Thanks againPhotos below are not complete install double checking fitment.

  Joel Studer
8 months ago
I ordered 2 axles springs and all the hardware. I received them in 3 different shipments, which was a little strange but whatever. The disappointing part was that the axle ends are only wrapped with plastic and have no protection. So, I had a couple hours of taking the hubs off and beating on the brake plates so the hubs would turn. Axle caps and a couple stud treads were smashed. The free shipping is nice, but I paid for it in my time.

  Michael Tsoulos
a month ago
Placed an order with Krystal over the phone and she got it made correctly and out the door really quick. The shipping company had an issue delivering it and Krystal was on top of things and got it all sorted out! Will do business with them again!

  J D Witzel
a week ago
Delivered on time but not my order! I ordered two tires/wheels and a axel kit. Will wait and see how they go about fixing the problem then I'll do a follow-up review.

  mark pfouts
11 months ago
It is apparent from one bad and one terrible shipping experience that Fedex is not equipped to handle axil shipping. I ordered a second axil after a couple months went by' I ordered another axil. It was supposedly delivered Fedex sent a text of my axil at the front door. It was the first Axil. This led me to believe it was stollen. I called the security company to see why our cameras didn't show the delivery or theft. I called the neighbor across the street to see if his cameras picked up anything. I made a report to the Sheriffs department of the theft. I made many calls to Fedex and Tlr. Parts Outlet waist of time. We noticed a date in the picture showing a March date around the same day. After many more calls to Fedex(call the shipper) and TPO (call Fedex). In the meantime we are trying to prepare for vacation. Do I have to leave an expensive axil outside?We received it Yesterday the day before we leave. It looks like it's been through the war. It was a mistake trying to order through TPO but I need an exact match to the axil I bought previously to go dual. This was shipped 5-9-23, Email said expect delivery 5-12-23. I just got it yesterday damaged 5-18-23. It's been a nerv racking Experience I leave for Seattle Washington in a while to meet my 10 mo. old grandson. This is not my idea of preparing for a trip.

  BRian R
4 months ago
I ordered 2 springs that I needed quick,fast and in a hurry. So much so, I paid for 2 day shipping. Dec 5 order placed, Dec 6 label created and Dec 7 shipped. Showed up at my door the following Monday. Unacceptable, if a customer pays for 2 day shipping that is a priority, process and ship. If our customers need something from our hardware business right now, we drive it to them asap no charge. When people pay extra for an expedited shipping,, that means don t dilly dally, get it done, done make excuses or blame the shipper. Abide by your core values and Own it!!Update: Thank You for the refund on the shipping.

  ooo ooo
8 months ago
the first shipment of the leaf springs was in good shape the second shipment of the axle was damaged so badly that I sent it back with the FedEx driver and he put it in as damaged the axle caps, stud threads were damaged as well as the powder coating all down the length of the axle. better protection on the axle would be nice to help damage but all of the packaging had been ripped off by FedEx before it made it to me so I cant tell how it was packaged before shipping.

  Ben Alley
2 months ago
Well, I ordered a single trailer axle kit......... had to call and have the order traced down.....it got shipped that day..... but the "kit" did not have hangers. Called and was told that was another option.Have taught high school Ag for 30+ years..... first time a axle kit doesnt come with hangers! I have options too...........

  Michael Carpenter
4 weeks ago
Easy ordering and everything arrived in good condition. All items ordered shipped as far as I can tell. Communication was top notch. Thank you guys and gals

  John Morelli
3 months ago
Some problems with USPS deliver (as usual - its a shame how such a reliable service in the 20th century has become such a pitiful mess in the 21st century). However, customer service at The Trailer Parts Outlet was great and sent another via FedEx, which I got without a problem. The priority shipments from the USPS did eventually arrive long, long, after the promised date -- not The Trailer Parts Outlet's fault. Loved their customer service, price, and quality! Only feedback is a choice of delivery on order. Only USPS was given as a choice. I would like either UPS or FedEx ground as a choice. The USPS has become too unreliable. I avoid it whenever I can.

  Larry Gray
a week ago
just got all of the parts delivered...so far so good. 1 wk later, got what I ordered...all parts plus the axel. happy

  Sarah Heyl
2 months ago
I ordered a 6k lb axle beam from here and after I got it on the trailer, it was pretty obvious that the hub face was way out of spec and had my tires turned pretty bad as a result. I honestly expected the runaround, some story about how I should have noticed before I put the axle on the trailer, just because it seems likes that's so common nowadays. Not so: I sent them the necessary pictures and measurements to illustrate the defect, and to their credit they sent me a brand new axle right away, a straight one to boot! Didnt make me wait while the other one got shipped back, actually they didnt even ask for the old one back. Mistakes happen, I get it. I'll have a little more time in switching things out, but the bottom line is that they made it right, and that's all I really care about. Thank you!

  Tania Bercaw
4 months ago
I was disappointed to get the trailer kit that I ordered only to find out that the rims/tires weren't the correct size for the axle. I did get good customer service with getting the order corrected but I specifically stated that I needed these to be sent NDA and I find out that it is going to take 2-3 days. I was not contacted by customer service as I was told that I was going to be. I just received an order confirmation with a tracking number. Not much I can do at this point but I'm not a satisfied customer.

  Top Tier Transport LLC Verret
9 months ago
Order brake assemblies, seals and oil bath caps for my 10k dexter axles. One shipment came in correct and the other the oil bath caps were wrong. Not to mention that the second order was placed with a rep over the phone because of their website was malfunctioning. Upon calling to return I basically was given the run around. After finally getting through I was told that I have the wrong info and that I was to pay shipping costs. But I was explaining to the rep that I didn t place that order online that a rep placed it over the phone. So fast forward I was told that they should fit and that I must have different hubs on my trailer. Which clearly are stamped dexter. It just took way to long to process a return for a mistake I didn t make.

  Johnny Taylor
4 months ago
Purchased two tires w wheels, got them several days after they were supposed to be here, which is not the companies issue. After reading several reviews it seems they need to STOP USING FEDEX. spend the extra to use UPS or some QUALIFIED shipping company. No sense in having a good product that has no way to get delivered w o damage or delay. Eventually this will be a real problem in the returns department, as more people shop online from across the country as supplies becomes harder to obtain locally. Just a thought.

  Akers Enterprises
a year ago
I did not have to check on my shipment at all. they text and emailed the whole time it was in shipping let me know where it was at what time it would be leaving in what time it would arrive at its next destination overall ordering and shipping was super fast. I will be using them for every trailer in the future.

  Ed Taylor
5 months ago
Everybody and his mother wants a review these days, but I'm happy to write this one. I ordered an axle and replacement u-bolts and brackets. I ordered them from TPO because they had exactly the axle I was looking for at the best price I found. Not having to take the time to retro fit another axle in place of the one I needed is a time saver. When I went to check out I was more than a little pleased to see shipping was free. Now that did mean I probably wouldn't get my parts for one to two weeks but that was acceptable. Imagine my surprise when just four days later I had all my parts in hand. The hubs were well wrapped and all the studs were straight and threads good. Only thing damaged was the grease cup which I figured I'd have to get replaced. Then I opened the parts box to find two spare grease cups. Problem, no problem. I still need to take the old axle off and install the new one but other than frozen bolts I think this will be a quick fix. I am more than happy with my TPO order and service. Thanks for making it easy.

  edna moreno
10 months ago
We ordered 2 hitches and quality was very good. Got it withing a couple of days. I was most impressed because we had only received one of the hitches, but I contacted them, and they immediately took care of the problem and sent me my 2nd one. Love that they were quick to take care it. Impressed!!Thanks again yall !!

  Tyler DeBord
4 weeks ago
Ordered 4 bearing and wheel seal kits for 10k Dexter Axles, went to install the parts they were all the wrong size. Customer service was very nice but didn t like that I had to pay to return the wrong parts.

  Charles Cox
4 months ago
I Needed a hub, drum and bearings & oil cap for a 12k oil bath axle. I called ordered and got it a day and a half later. Better prices than any competitors I have checked, way cheaper than Dexter, but great quality parts.

  Bud Matthews
5 months ago
Called to order 2 axles with electric brakes. Knowledgable customer service rep had my order done in no time at a very resonable price -- Saved me money on the order. Axles are high quality, fit/installed easily. I'll order parts from these folks again.FedEx delivered the axles 5 days apart. 3 of 4 grease caps were dented. The axles included extra grease caps, so easy fix. All 4 brake backing plates had dents pushing them into the brake drums and needed relieved to free up the drums. I sent FedEx this part of the review.

  Char Barke
5 months ago
The original notice of delivery was very misleading but after contacting customer service I was told that the original freight line transferred to a local one and we recieved notice of delivery.The local freighter did contact us as to date and time of delivery. The axle looked fine when it did arrive on a pallet. When it is installed, replacing the old axle, we will know if it is what we need and ordered for our skid trailer.

  Terry Bedney
4 months ago
I am not thrilled when it comes to the shipping dept. The axle kit was ordered on 11/22/23. Today is 12/5/23 . I received only one item, They say maybe one item on the 6th and some more items on the 9th. It has taken several phone calls to get this right. I am not happy at all, for this delays my trailer build and puts me weeks behind schedule . My first trailer package was good and was received in a timely fashion. The salesmen were all professional.This needs improvement

  P M
4 months ago
Great customer service and easy navigating on the website. My sales agent was Kyle so when I called he picked up promptly and answered all my questions. He even gave me a discount that I was able to use. Will definitely use them again in the future! Thank y'all

  Pro Line Window Cleaning
4 months ago
I had the pleasure of receiving assistance from Juan Hernandez, and I must say, his dedication to customer service is truly commendable. His professionalism, patience, and willingness to go above and beyond made my experience exceptional. Juan's knowledge and helpful attitude made solving my issue effortless. Thank you, Juan, for your outstanding service.

  Deshonda Dismuke
3 days ago
Our parts arrived in a timely manner, and the suspension we ordered fits perfectly to our Trailer We are Very Satisfied

  Lisa Hauser
6 months ago
I spoke with the company by phone to order. They were very helpful and curtious. Product shipped in a very reasonable amount of time. Only issue was with delivery- the parts were delivered separatly, the axles were stated to be out for delivery 3 different times but rescheduled by FedEx, they finally arrived yesterday.

  Kirt Hearne
a week ago
I thought my tires and wheels were a fair price and they showed up in a timely manner. I would order from the Trailer Parts Outlet again.

  Owen Kenyon
4 months ago
Ordering the product was easy and was delivered in a timely manner. Price was within my price range. It is a gift for someone else and therefore it has not been used yet. Inspecting the product, it appears to be at the quality explained in the product outline.