Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Ivan Kocic
4 months ago
This is a far the best shop in whole US..After 17 years of driving reefer and hundreds of garage shops this is a different level of professionalism..Lady in the office Parris is from another space..And a mechanic guy Scott is the best mechanic in the whole world..No option for 10 stars..
Austin Newland
2 months ago
This place is useless. Every time I call for parts with numbers I am always told they will call back. They never do. They always have internet issues or computer have to reboot. They have no customer service or sense of urgency.Edit** I assure you I called twice the day of this instance. And several times before. Do not try to justify to save face on google.
damien gipson
2 weeks ago
Was having issues with our lift gate not working. Sergio came out to troubleshoot the lift gate and found out the batteries wasn't charging properly. Got us going in no time.
Cade Arndt
6 months ago
Roy from the Lufkin, TX location is always great for us here at Tyson Foods. His service, communication, & quickness to get to our issues we are having are unmatched. Thanks Roy, again!
tracey edgerton
7 months ago
Called due to one of our Decker company reefer trailers breaking down at Tyson in Center, TX. Roy from the Lufkin shop answered the call and went up to provide service for us. He is EXTREMELY knowledgeable and was able to get our unit running and cooling as it should in a situation we would have normally had to remove the unit or transload the trailer. Roy saved the day and the load for us!! We will be calling on him again when we have issues in that area. Thank you ROY and the W&B Lufkin shop!!
Benjamin Causevic
5 months ago
Roy from Lufkin, TX location is top of the game. Very professional and nice guys. Got it fixed and resolved very fast.
Dylan Chandler
7 months ago
Theodore helped fix all of our needs with our trailer. He was very profesional and knowledgeable with his work. We will definitely go with W&B for any future service needs.
Jay Snodgrass
a year ago
Parris in the office made my appointment. She s super sweet and very knowledgeable. Tony put a new bumper on my trailer. Looks great!! They both went above and beyond and got me out the same day
Matt Davis
8 months ago
Avoid these guys at all costs.. Seriously!!!$1034.00 to change a water pump on a reefer unit. $300 part and charged 3 hours labor for an hour job. They know they have you over a barrel and the WILL break it off in you..
Scott Sarchet
2 years ago
I needed a couple glow plugs for my Comfort Pro apu to install myself. They had them in stock after several other Carrier shops were out of stock which was a huge help.I also brought in a reefer a year back that was throwing code for a faulty sensor, don t remember which sensor. I was hauling a load of orange juice. They had me in and out in an hour. Good people there.
Rachel McCarter
2 years ago
I have been working with W&B for over a year. I've had nothing but amazing service from everyone there. Parris is so friendly when you call and gets a tech out in a timely fashion. Sergio, Steve, Ricardo and JR are amazing to work with. They are efficient, quick to respond to calls and they call communicate well with me. I am very fortunate to deal with a company that truly cares about helping out. If anyone needs excellent service, definitely call W&B in Lufkin.
barbara loftin
10 months ago
Sergio is very patient and a hard worker. and i also really like Parris in the office shes so sweet and helpful.
Nathan Hendry
3 years ago
I work for William George Company, and w&b Service of Lufkin, TX takes great care of our fleet of delivery trucks. But I can speak from experience of their excellent customer service! Montana Smith, Regional Collections Administrator, keeps me on the straight and narrow with her awesome customer service that exceeds expectation. She takes such good care of us! I couldn t ask for better service!!! Thank you!
Kimberly Smith
2 years ago
Chris went above and beyond to help my company find skirting for our trucks, he secured them so they could be sold, and made sure I was able to pi k them up. W&B has always been my go to company but Lufkin will be my go.to store from this point on! Chris your the best and deserve a raise. Thanks again Kimberly -
GT R
a year ago
Tony & Carlos fixed my reefer trailer door hinges & they did excellent job,thank you they put me back to the road to work.
Cindy Suggs
3 years ago
Montana and the staff is so great to work with. I am with Pepsi Fleet Services and I have hundreds of accounts I deal with daily. W & B provides excellent service on our vehicles and easy billing that is straight forward!
alisa
2 years ago
I had a problem with my refer and came to repair it. Waited 40-50 minutes. When they started working they were working really slow to get more money. They worked for about 2 and a half hours and could have charged as for three hours but charged me for four hours which is unfair. Would never recommend it to you or my friends. Think before going there.
Kelli Raabe
2 years ago
Roy did a great job, called on Sunday, took care of our Reefer in a quick manner and informed us the repair was complete! Very courteous!
Ismael Lara Leos
a year ago
Roy Bocanegra is very professional, quick on getting the equipment back running and was good at communicating on the updates.
Misty Bryant
2 years ago
Montana is great to work with at the Lufkin shop! She is always prompt in responding to my emails and goes above and beyond to create an excellent CX experience! Thank you Montana and all of the Lufkin folks!
Billy Seyfer
3 years ago
Did a great job with repairing and replacing my trailer mudflaps and weren't shy about telling me when a repair won't do with just a "Patch job" and actually did a good job when it came to the repair definitely a group that takes pride in their skills
August Boettger
2 years ago
My carrier unit broke down last night and I got a hold of BMW service company and they sent out Ricardo serviceman and they did a fantastic job it was quick and I was back out on the road with my Frozen load so I recommend their service to anybody and ask for Ricardo he's really fast and very friendly service with a smile
Kenneth Chandler
2 years ago
My tech Sergio did a great job fast friendly and even gave me a Gatorade
Jaspreet Singh Bath
5 years ago
Very very nice people , quick reefer service , mechanics very professional , office staff is great . Highly recommended .
Vincent Wilson
4 years ago
Excellent service,my apu stopped working,they took me right in got me right and back on the road.
Skyline Transit, Inc
5 years ago
Good reasonably priced service for reefers. Great customer service.
Richard Bautista
2 years ago
Tony knows his stuff. Thanks brother for fixing my lights
Stormy Bland
2 years ago
Great company! Always goes above and beyond.
Rashawna Williams
2 years ago
They put in a new battery in 30 minutes flat in & out.
Jenn R
2 years ago
They do great work.