Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
AMBER DYKES
4 months ago
Bryan's paint and body worked with me for over a month to get my car back in pristine condition after being rear-ended. There aren't enough stars to give Heath and the rest of the crew for their patience and amazing results.
Rosa Garcia
a year ago
I want to say...this business is the bomb!! Outstanding in all ways!! I was in an accident and had to go thru approved shops most would not take my vehicle till more than 10 days later. They took my Jeep within 2 days just because of the weekend. They picked too me to the rental and then picked me up to bring me to pickup my vehicle once ot was ready. They have a notification system to let you know where they are in the process. So awesome! There was a delay because steps had to be ordered. They came all the way to my job about 15 minutes away picked it up and then returned without any issues. I did have some sort of missed connection on my mirror and a cl8ck sound when the doors would lock and They Took Care of That!! They took care of me so well. I Highly Recommend them. And my jeep its like if I wasn't even hit. Looks Great!!
Jim Parkinson
a month ago
I would have given the shop a zero if allowed ! I went to this shop because State Farm guided me there . I am a ask/icar certified technician with years of experience I needed a estimate so a claim could be initiated for compensation on my Toyota FJ . I call the shop the day before arriving to allow them to schedule if need be . Gentlemen on phone advised me that he needed to talk to owner to get approval to right repair estimate as I would be doing the body work myself and allowing shop to do paint work! When I arrived gentleman from day prior greeted me and advised me that the owner would not allow him to write the estimate based. On them not having the vehicle in the shop with agreement for repair . Heath Parker so called owner charged out of his office and proceeded to charge the front counter screaming and yelling, at one point I thought this guy was gonna attack me . I left and called to report the shops behavior to State Farm. I do not write reviews and do not bash businesses this is not how things get handled . But for your safety or safety of a loved one I would think twice before sending them to this shop as owner is very unpredictable. Good luck getting repairs done on yours hope this helps someone. Jim P
Frank Gilbert
2 weeks ago
They were a little late getting it done but I hear they do good work. They did our bumper just fine. Looked great until somebody hit us
syrup
5 months ago
I ve never had such an excellent experience in my life. The amount of attention to detail they put into fixing my car is out of this world. The professionalism and quick to respond to any questions I had. I can t say enough good things about them. I honestly see why they have been in business for so long.
Taft Barringer
2 months ago
Took a while to get mine finished. Then had to go back for my trailer hitch and bed tie downs. They couldn't find all the tie downs and were supposed to call back. Never did. Tailgate is still a different shade of red. Wouldn't recommend.
Miranda Hopson
10 months ago
The car looks great! Staff was friendly and patient, office was clean, good communication. Very pleased.Services: Painting, Body & TrimServices: Painting, Body & Trim
Samantha Lazcano
a year ago
100% will recommend this place to all my family and close friends they did a incredible job to my BF s truck. Plus they are family oriented and understanding due to our circumstances. Heath and his crew are spectacular, absolutely GREAT BUSINESS!
jim godwin
2 months ago
Was very happy with the workmanship and the way i was treated I m sure they didn t make alot of money on my small claim but was treated like you want to be went a long way with me.Thanks!!
Virginia Allene
7 months ago
For sure I DO NOT recommend this place.The owner and his employee acted like complete trash. This was the worst professional experience I've ever had, in any industry. There was zero professionalism is why.All the damage done by the accident was not repaired. The assessor said the insurance denied a portion of the claim, but when I called the insurance, they said the shop didn't submit that portion to be approved for repair, so they had no idea there was damage there. I suspect the fault of the assessor, considering he didn't even pop the hood for the estimate. Instead of doing his job well, he was telling me how he cheated on his wife several times, which I didn't care to know just to have my car fixed.When I had a problem with the incomplete work and the unprofessionalism, instead of mending the situation, the owner started yelling at me and speaking to me like I was a child. Yes I interrupted because I don't have to hear that noise. Then I got berated for interrupting. No regrets.A few weeks later I thought the freon may be low in my car so I took it to another shop, and they found it actually had over twice the recommended amount! I can't say 100% this was them, but it wouldn't surprise me at all, The compressor never fully recovered.I'd rather pay out of pocket after already paying the deductible, before I ever set foot in this shop again. In my opinion they don't belong in East Texas operating like that, so please let's help them leave town by refusing their business.
shirley davis
10 months ago
My Ford Expedition had hail damage to most of my car. I am extremely pleased with the top quality work by Bryan's body shop. Also the work was completed in a very timely manner. I would highly recommend Bryan's to anyone!! And also I will use them again if I need body work on our vehicles.Service: Body & TrimService: Body & Trim
Frank Gilbert
a week ago
They fixed it fast. Not it s wrecked again. Hopefully it ll be fix without total
Jeff Hartzog II
8 months ago
Unfortunately I ve had to visit Bryan s 4 times in the last 10 years. Fortunately they do an amazing job every time. They communicate with you throughout the process and the car is perfect when you get it back.
Stacey Brown
11 months ago
They were great, took longer then expected because after they got into the repair they saw more damage from where I was hit. They didn't just slap it together they ordered the parts to fix it right and that's the best service to me. Always friendly and professional. I do recommend using themServices: Painting, Body & TrimServices: Painting, Body & Trim
Ruby Kennidy
5 months ago
Courteous, efficient, very detailed . Overall great job . Definitely be recommending to others . Thank you Bryan s Body Shop
Nicole Perry
4 months ago
They repaired my truck and did a excellent job highly recommended.
Shelia Williams
5 months ago
The finished product looked brand new! Good customer service. Highly recommend.
Kristen Thacker
2 years ago
Man if only I could have shown a before and after photo!!!!! I had some decent size paint damage and deep scratches all the way through the metal in some areas. I am very impressed with their services! You can t tell anything ever happened! They also surprised me by giving my vehicle a bath inside and out! I was told possibly two days for repairs, and it only took 24hours! Thank you so much for taking great care of me!Service: Painting
Angela Russell
a year ago
I have used Bryan s for several years starting with the original owner and now the 2nd owner. I was very pleased this last time when I took my brand new truck in after being side swiped. They kept me informed and did an outstanding job.
James Champagne
2 years ago
Heath and his team did an excellent job restoring my vehicle to pristine condition. I could not be more pleased with their work. I would have no problem referring Bryan's Paint and Body Shop to anyone. I recommend them with complete and total confidence..JamesService: Body & TrimService: Body & Trim
Ivy Jay
3 years ago
We have had three of our vehicles worked on by Platinum this past year. They have done outstanding work on each vehicle. The staff is very professional and courteous, and the quality is amazing. If something is not just perfect they will work on it until it is right. Amazing folks! Hopefully I want need one often, but when I do, this will always be my choice for a body shop.
Joel Beasley
7 months ago
They made the process easy. Wonderful job on the repairs. Very courteous staff. Highly recommended.Services: Painting, Body & TrimServices: Painting, Body & Trim
Albert Ein
a year ago
I needed an estimate for an auto paint job and called this place to ask if I could get a ballpark quote. The woman who took my call was short and rude to me on the phone for no reason. She angrily informed me that I had to come in to get an estimate. I decided to drive there despite her rudeness to give the shop a chance since she was only a receptionist (I assume). Her bad attitude and unprofessional manner continued when I arrived. She basically threw the paperwork at me without looking at me, and tried to help another customer. When I asked about why so much personal info was required just to get an estimate, she was extremely rude. I thanked her for her "attitude" and she continued being completely unprofessional and angry in front of all of the other customers in the shop. And I left and won't be going back. I went to them first because they were recommended by family, but the owner should reconsider having this person answering phones and greeting customers, or working there at all because she's going to cause the shop lose clients.
Kevin Watson
a year ago
I don t know who Samantha Watson is. And she isn t affiliated with me or my family. We had the best of experiences with Brian s and Heath is a great man and true to his word. Thanks brother for putting up with me and doing a hell of a job on the truck
Anjelique D
6 months ago
I love these guys. I have used their services twice and have been nothing but happy.
Pamela McCroskey
3 years ago
Had my headlights replaced. They went out of their way to get the best price possible. Installed my lights right when I was ready. Ladies in the office are awesome. Excellent service by all. Will use them again if a need arises.
Kori Basham
3 years ago
I am so happy I decided to use this company! Their body work and paint is fantastic right along with their customer service! They handled my insurance company and turning in my rental car. Could not ask for more friendly people! Definitely recommend and will use them again if the need arises!Services: Painting, Body & TrimServices: Painting, Body & Trim
Glen Kittelson
3 years ago
We took our 1976 Corvette to Platinum Collision after a minor accident and they did an awesome job. The paint matched perfectly and you can not tell there was ever an accident with the car. The staff was very professional and helpful. Very knowledgeable and friendly. Would definitely use them again and reccomend them to anyone looking for a great experience with their vehicle. 5 stars!!!!
Jane Hodges
3 years ago
What an amazing job. Thank you so much my car looks brand new again. The staff was over compensating to our needs, very friendly and I highly recommend them. They kept us informed every step of the process.Jane HodgesServices: Painting, Body & TrimServices: Painting, Body & Trim
Cindi Gray
6 years ago
I've used them two or three times over the years, and am always extremely happy with the results. They do excellent work and my car is always spotlessly detailed when I pick it up. I never have issues with payment - Martha takes care of everything. Wonderful business!