Scott's Complete Car Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lee Bartlett
3 days ago
A Breath of Fresh (Car) Air:The staff and mechanics at Scott s were so helpful and able to get our vehicle out the same day. Before Scott s we had our vehicle at a dealership for 3 days with zero results. Mark and the crew at Scott s literally nailed the issues within 30 minutes of bringing our car into their shop. 5 Big Stars and we ll be taking our vehicles back to Scott s from now on.

  Jenn Thurman
a month ago
About 2 weeks ago, I wrote a not so happy review..After the review, and my son calling and speaking with them. He later received a call from Scott's, they had him take his car back to them so that they can fix whatever issues that were wrong with the car after he left. The car was left there and by Monday morning all the problems were resolved and my son's car was back working. I wasn't able to edit or delete my review,but I found it necessary and the right thing to do by writing another review with satisfaction. My son was happy and said that he feels they handled the situation professionally and he would go back to them in the future.. So I say thank you...

  R&J Thurman
a month ago
I gave 1 star because I couldn't leave blank.... My son took his car to get starter put on. He gets a call saying he had a major oil leak, but he didn't have one before he took it there. Even tow truck driver said that, no evidence of that. Look under hood and they have screws that was placed back in where they took them from wires not placed back on it, hoses off. They said they pulled the car in with a golf cart because wouldn't start. But change the story and said they hit the starter and it started up. Charge over $900, now he has to take somewhere else. They are crooks!!!! They don't care and I believe they choose who's cars they will give excellent work too.

  Leah G.
3 months ago
Highly recommend!Dropped my car off at 730am and an hour later, I had a phone call with the diagnostic and total cost. Two days before a holiday and with them closing early today, they were still able to complete the service. From the time I dropped off the car until I picked it up, the total time was 3 hours. Estimate was EXACTLY what was quoted over the phone to the penny. Very friendly staff. Will definitely be coming back here to take my car in for service the next time it is needed.

  Edward Harvey
5 months ago
Beware!! My son brought his Jeep into Scott's on 34th to replace the fuel rail line and left it with them. He called back after a couple of days and they said it was back ordered and it would be a few days. 3 1/2 WEEKS later, still no part or any idea of when it would come in. We ordered the part in Dallas (where we live) and I sent it back with him this past week. He took the part in and about 2 hours later they said the vehicle was ready. The labor was over $450. I questioned Scott's and they said they had 2 mechanics working on it. Not a mechanic and a helper but 2 mechanics. Completely overcharged and all they said was that is what we charge. I check with some shops in Dallas and they said labor should have been half that much. Then they charged me for a couple of gaskets for over $100. Wish I would have read the reviews before we went there. (Yes this was a lesson for my son - but a very expensive one on me.)Service: General repairs & maintenance

  Cleveland Ellis
6 months ago
They were friendly and professional. I have some minor engine work done and a tune-up, they had me in early and out before the end of the day. A lot of car mechanics or your car for two, three, days or even a week. They came recommended by a friend of mine and after seeing that several police officers were using them for their cars, I can only assume that they were doing a good job. And I was not let down. I'll be taking my vehicle there regularly

  Mike Graham
a week ago
Fix my car. had a problem with a bad part from the factory. got right back on it and fix it again .would Definitely go back.

  Zachary Medley
10 months ago
I have an older car which was rapidly leaking coolant. I hadn't had to use a mechanic in the area before, and Scott's was recommended to me. Overall, I was very happy with my experience. When I took my car in, they were quick to diagnose and fix it. The reapir also came with a 1-year, 12,000-mile warranty, which was appreciated. Diagnostic work was also free, which was nice. The actual work was a bit expensive, but the repair held up well and the work was done quickly. I would certainly recommend them, and would definitely go again for a different automotive issue.Services: Auto engine diagnostic, Engine repair, Oil change

  J E
4 months ago
I used to recommend Scott's, but after two consecutive screw-ups, I have to give them one star. They supposedly replaced a front-wheel part that was making a low grinding noise, but then my speedometer and other instruments stopped working. The shop manager insisted it was none of their doing. I took it to the dealership and was told that no new parts were installed and even gave me the "old" worn-out part that Scott's insisted was new. The dealership fixed Scott's screw-up and cost me an additional additional $440. On another vehicle, a slow radiator leak developed, and because of convenience, I took it to Scott's. I was told I needed a new radiator, and it would run approximately $1,500. I took it to another shop and was told it was an O ring that had weathered and cracked on the drain valve. The total cost was $150. Scott's has really gone downhill and forgotten why they became successful in the first place. They no longer have customer care and honesty.Service: General repairs & maintenance

  Jonette Fisher
5 months ago
I ve taken my car here a couple of times and they always provide quick affordable car care! I highly recommend! Services: General repairs & maintenance, Auto engine diagnosticServices: General repairs & maintenance, Auto engine diagnostic

  Courtney White
3 years ago
Fast, friendly service. Competitive pricing. Even gave me some free advice about my other vehicle. My new go to shop for my high quality automotive needs.

  Liz Rangel
4 months ago
I like that they are honest and prices are good. They work efficiently.. I would recommend them to my family and friends..

  Greg Dunn
5 months ago
I asked if they would check the tire pressure and refill my tires, and they were gracious to do so.

  Quin Shelton
9 months ago
After having my car at several different shops that made my car even worse and caused more problems for me, my car was taken here and I finally received some help. I was so glad that they could solve my car's problems and get it done in a timely manner, which was refreshing after my previous experiences with shops. I appreciate how kind they were to me when I was very stressed. Thank you for your help!Service: Auto glass repair

  RLJ RLJ
3 weeks ago
Honest and professional repair service. They don't cheat you if you're a lady.

  Billy Edwards
a year ago
I went in there to replace power steering pump .I told them it was leaking.and needed replaced.they replaced the power steering lines and said it would be fine so I left and the next day headed to work in Amarillo and it leaked all the way there and ruined my serpentine belt power steering fluid all over the motor. I had another mechanic fix it in Amarillo. He had to replace the pump.After cleaning all the fluid off the motor it works great now..Thats happened there before with another issue..I would never take anything to this business. On top of that they were rude especially the owner Scott. I guarantee you I'll never patronize this business again!

  J. F.
a year ago
Came to Lubbock for a week long training. After a 6hr drive my I arrived to Lubbock and my check engine came one the very next day. I found Scott's via Google and I'm so glad I did. They gave me a free diagnostic super fast and informed me to take my vehicle the dealership because the engine repair should be covered for FREE by a recall (and it was). The employees at Scott's (especially the gentleman at the front desk) were super friendly, nice, knowledgeable, and eased my frantic anxiety. I couldn't be more thankful for them!!

  Adam Kolodin
4 months ago
Great people! Very knowledgeable and friendly. Would not hesitate to use them.

  Beaux Vigil
a year ago
I paid a lot....a lot of money to have my cooling fan assembly be replaced. 2 months later I paid more money somewhere else to have the Connector/wiring on that assembly to be fixed (because "it had been jerry rigged" they showed it to me) at another place. Now imagine my surprise to find that the fan assembly is the not a new one at all. I paid over $800 to fix my fuel pump and more than $600 to fix my cooling fan.

  Tammra Headley
2 years ago
My daughter attends Texas Tech. I live 9hrs away. While I was in town visiting my daughter for the day I called to have a few things done to her car. Spoke with Jon he was very honest and professional. We made plans for my daughter to drop her car off with transportation to and from school provided by this company. Everything went exactly as I was told even though I had to leave town. They were even willing to take a over the phone payment.Pricing was very fair and work performed timely as well.Thanks for your help we will return in the future. Highly recommend!!

  Mohamed Abdelaal
a year ago
just took my car for an inspection of a problem then decided not to do it cause was very expensive (like typical mechanics who just want to change everything to make more money)Took my car back and had a button broken of the wiper stock (the button isn t sold separately and the assembly costs 360$ for parts only)Tried to talk to them, no cooperation, and then an employee calls me the next day, shouts at me disrespectfully and tries to scare me away.Typical of these institutions and employees who do not want to handle responsibility of their actions.Not mad or surprised, I should've known better before going there first.Save your time and money and go to an honest mechanic.

  Hilton McLaurin
5 months ago
I'm a decades long time customer, Best oil change and after dealer service in town.

  Audi Wynsong
a year ago
Great services, been there since I bought my 2002 escape ...first one in Lubbock noone even the dealer knew what was wrong with it. Until a coworker recommended Scotts. Turn out it was the air filter put on the wrong way by dealer......since then I decided to trust only Scott with all my cars. Car was running excellent until another car wreaked into it .totaling it. .a few months ago ....2002 to 2022 best car ever. Thanks Scott for the long run. ..

  Q
a year ago
Plan and simple. If you are not bringing your vehicles to this specific location then, you are wasting your time. When I tell you very very professional on several occasions that I have been there and the work was diagnosed and done one the same day. No issues at all. Thank you Scott s on 34th street.Services: Air conditioning, Auto maintenance, Auto brake replacementServices: Air conditioning, Auto maintenance, Auto brake replacement

  Ram Datt Joshi
10 months ago
I changed washer reservoir with pump and they fixed it with a broken one- charged me $219 bucks and didn't work even a single day. Then they made me visit 6 times to fix that again- not sure if it will work!Service: General repairs & maintenanceService: General repairs & maintenance

  Juan Guitron
7 months ago
Scott s does a great job every time I take them something. They are very competitive and have a great and friend staff

  Zachary Crosskno
3 years ago
4-20-20 First visit: They diagnosed my A/C problems with no charge when Firestone wanted $120 before coupons (would have been $90 after coupons). I'm not sure what the price would have been with Firestone to do the minor repairs needed, but they quoted me $1300 to essentially replace my entire A/C system. I paid a total of $255 with Scott's. Not to mention they got the entire job done in about 2 hours when it took Firestone 2 hours just to get the base line test done. I didn't even have an appointment with Scott's. I just popped in to get a rough estimate and ended up getting the job done then and there. They were pulling my car into the bay as we were pulling out of the parking lot to go run a couple other errands. I will definitely be coming back to Scott's and look forward to doing business with them in the future.6-1-20 Second visit: My fianc�'s SUV was occasionally making a popping noise when making tight turns. We took it to them and told them what we thought might be wrong (since he knows a good deal about car mechanics). They took it and had two people look at it to confirm that the noise was present, but everything was fine and nothing was worn down enough to warrant service. We already knew they weren't going to charge us to look at it, but we were expecting to have to pay for service. We offered to pay them $30ish just for looking at it and giving us peace of mind, but they refused. We are very glad to have found this shop. I will continue to edit this review as needed if we have exceptional services.

  Mitchell McCormick
2 years ago
I recently purchased a 71 Ford Thunderbird as a project, and Scott s has been very helpful and timely in assisting me with the various issues a newfound project car tends to bring with it (and unfortunately due to illness, crawling around under the car hasn t been very doable for me). Their prices are fair and they are very upfront in letting you know what things will cost. Though I ve been visiting them more than I d like (haha), I would highly recommend them to anyone in need of solid speedy service that won t break the bank.Services: General repairs & maintenance, Brakes

  Kai Clough
a year ago
I took my Nissan Altima to Scott s Complete Car Care January of 2021. The car was having some issues starting and shifting from 2nd to 3rd gear. After I took the Nissan in they diagnosed it as a transmission issue and charged me over 2 grand to repair it. I eventually drove it home to Dallas (surprised when it made it all the way) to have my buddy, who owned a mechanic shop, take a look at it. Turns out the connector to a cam shaft sensor was cracked and it was a simply fix. I only paid 20$ and my cars transmission has been fine ever since.Service: General repairs & maintenance

  Pradeepkiran J.A.
8 months ago
Absolutely too expensive they took $185 to fix the spare tire with Tire Lug Nuts...They don't consider AAA 10% discount to repair on ...fairly not suggested.Service: TiresService: Tires