McWhorter Tire & Auto

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sharon Mattick
4 months ago
Car towed in around 10am 12/01/23....asked how long wait 3 hours well I called back twice told Saturday morning I was quoted 602.00...shocked for just tire and battery ...found out 350.00 battery top of the line ...wasn't asked my budget I don't need premium then told Monday I said no they charged my car went to Nissan new batteries for key remotes and car has started since.....no new battery....oh they didn't call me I called them

  James Hudson III
5 months ago
Very happy with the service. Good communication, clear pricing, speedy work, no drama. Will be back when needed.Services: Tires, Steering & suspension repairServices: Tires, Steering & suspension repair

  Scott Zimmerman
9 months ago
We were traveling from Tucson to the East coast when we had a tire come apart on our RV between Roswell and Lubbock. I put the spare on and stopped in Lubbock overnight.The next morning I called McWhorter Tire and Heather helped me find the correct tire and had it delivered to their store within 45 minutes, I went over with the bad tire and wheel and they changed it immediately. We we back on our way quickly. Also the price was reasonable. Thanks go out to Heather and her manager to make this happen on short notice. I put it on and we out of Lubbock by noon.Service: Tires

  Chris Cosby
a year ago
Customer service wouldn't go out of the way to assure a speedy courteous process. Left a tire and came back the next day. Still not repaired. Customer service guy didn't care much, but the shop hand saw me inspect the unprepared tire and let me know he was overloaded with work but immediately fixed the tire and sent me on my way. Good job shop guy

  juan torres (John)
a year ago
I got an oil change and had my tire air pressure checked. Considering I went in after lunch the time spent waiting was reasonable. The wait was mainly on the tire issue as they checked each tire for leaks and replaced a couple of valve cores at no charge. The tires were purchased there. The personnel was very courteous.

  Don Ellis
6 months ago
Checked in 30 minutes ago, no customers here, just need a flat fixed. Still haven't pulled my car in.

  Brad Archer
8 months ago
They balanced and aligned my vehicle. The team did a great job, in a decent time, and the price was competitive.

  Riley Buonamano
a year ago
I usually come here with all my car related business but that is about to stop. I have been waiting for my car to be fixed for almost 2 weeks. Every day that I call the staff made it seem like I was a burden when I was checking on my car or said it wasn t there. Wouldn t you check that a car was indeed not there before telling a customer that? Or transferred me to some older guy that had no clue what he was talking about. When I called this morning to find out the status of my car the staff couldn t seem to care less. They had finally gotten my part and instead of working on my car they said maybe they could get to it later. I find it kind of baffling that my car has been there almost 2 weeks and it wouldn t be the first one they would work on. Overall attitude of the staff seem inconvenienced by their JOB and rude to customers even when they re being polite. Very disappointed with this experience and will be letting everyone I come with contact at the hospital/Texas Tech students to not take their business here either.

  G R
a year ago
My tire was "repaired" at a different location yet it still had a leak the next morning so I brought it to this location because the other one was closed. Still got charged on top of paying for it the previous day. My mistake for expecting a service to stand behind thier work. I'll be going somewhere next time.Service: TiresService: Tires

  Sai Ramos
4 years ago
First time at this location. Went in for an front wheel alignment, the reps were nice, dropped off vehicle and they called when vehicle was ready no delays like real straight forward and easy. A plus to me is they gave me the alignment report most places i been to do not provide. I test drove vehicle and everything was straight and solid. I had times where I had to bring back my vehicles because they did not meet standards or steering wheel was still offset at other places I been to where I lived. I will be bringing my personals and work vehicles in as well.

  Meagan Robertson
3 years ago
The team at McWhorter's is fantastic. Ken provided above and beyond customer service, and my car is back to normal after the repairs on my damaged tire and tire rod. Couldn't have had a better experience, and if anything were to happen again to my car, they will be my first call! Highly recommend!Services: Steering & suspension repair, General repairs & maintenance, Auto engine tuning, Wheel alignmentServices: Steering & suspension repair, General repairs & maintenance, Auto engine tuning, Wheel alignment

  Blob86 Totallytheshit W
2 years ago
I came in thinking I needed a brake job and an oil change they changed the oil and informed me my brakes had over 50% life left so the brakes werent needed. Most places would have done it anyway for money but these guys are honest. Its refreshing to know that places like this are still around. I will come here for my car needs from now on.Services: Brake service & repair, Oil change

  Chris Wendel
6 years ago
Highly recommend this location. Called ahead on a Saturday morning to check if they would have time to look at a flat tire and an oil change. They told me they could definitely get the job done that day so I brought it in. I thought I would probably have to end up buying a new tire as I had a piece of metal about an inch wide in the tread. Dropped off my truck and expected a call back saying the tire couldn't be patched. To my surprise I got a call only 20 minutes later saying they were able to patch the tire and they had completed the oil change also. It's really nice to bring your vehicle to a business that gets the job done quickly and professionally without trying to sell you anything unnecessary along the way.

  barnaby jones
a year ago
Staff w a s able to resolve my needs in a slow time frame. I was the 2nd person at the store. The employee in the lobby appeared saddened or upset with working an AM shift. I needed 3 tires installed, they did not have in stock, they ordered them in from another location. Then they determined a TPMS was faulted causing the TPMS error message. After 4 hours of waiting they released the vehicle to me and the TPMS light remained. They stated it was reprogrammed but the error remains.

  Chris Avila
4 years ago
Lazy. Passed my car inspection with bad brakes because they were too lazy to fix them. Had to take it to another mechanic to fix. Then they used the most expensive oil without asking me to make some quick money. Will never go back.Update: The manager talked to me and gave me a refund. Thank you Ken for caring enough to try and fix things.

  Kris Gonzalez
3 years ago
Staff unhelpful. After spending close to $400 on brakes and tire alignment, I drove off with my vehicle making a noise when I turned my wheel all the way to the right. Brought the vehicle back and was advised that the lining around the wheel was causing this and they were going to "tie" it up so it wouldn't happen again. Just not understanding how this is happening now when it wasn't before?????Staff not helpful. Long wait only to have to turn around and wait again to fix something that wasn't a problem before. Never again.Services: Wheel alignment, Brakes

  April
6 years ago
A mistake was made during the repair of my tire, they immediately admitted it and replaced it with a new one. They also apologized. That's far better than any other tire store has treated me. Definitely becoming a regular customer here.

  Robert Diaz
5 months ago
Great place to bring your car .

  Holly Pankratz
2 years ago
Great place!! They sent a guy to air up my tire so I could drive it to the shop! Ended up only needing repair! My experience was amazing and I would recommend this place to anyone!Service: TiresService: Tires

  TheUniverseWithinArt
2 years ago
They just threw away 20 years of business, because they can't do a simple oil change and inspection on a brand new car. Very sad. I've been using them for 20 years, but now I'll have to find a more professional service center.Service: Oil changeService: Oil change

  R N
2 years ago
Brought my Indian motorcycle in for required state safety inspection and this is a fairly simple check compared to an automobile. Transaction was completed; about to ride away and the bike died because it ran out of gas-due to my assuming I would make it to the a gas station after the inspection. Never ran out of petro before in my 70 years of life, but I did. Manager was kind enough to have a younger staff member take me to a gas station down the street with their gas can to pick up the go juice for me scoot. Saved me from having to call AAA Texas due to my poor planning. Thanks y all for the help provided.

  Jorlynn Giles
8 years ago
On a cross country trip we woke up to a flat tire. These guys were quick and so nice. They got us back on the road within 20 minutes and didn't charge us! Great customer service and great people!!

  Thomas Miller
4 years ago
I guess im the only one who had an awful experience. Mr.garrison looking guy lost my invoice and i had to find my copy after 2 hours of him saying he didnt have it. Suddenly he finds it. Smh.Also, incredibly rude. Not at all focused on customer attention. The two tires theyve worked on had issues and had to be brought back. Dont even mind that. I mind the lack of concern. Dont ever go here. Go to discount or a local place.Edit: look and their reply, how not concerned they are. So sad.

  Scott Willingham
4 years ago
These guys have taken really good care of me and my vehicle. Tires,brakes and all. The service guys inform you all the way and actually call when they say they will. I'll continue to give these guys my business for my vehicles.

  Rachel Avila
4 years ago
They said my brakes were fine. I took my car some where else to get a and second opinion. I needed all new brakes and brake pads!!! That's not right!! My car wasn't safe to drive!

  Christine Zavala
8 years ago
Recently bought a new set of tires and had my vehicle inspection done. Ken was very friendly and helpful. The customer service was outstanding. I plan to make this my regular tire shop.

  Sandy O'Neil
3 years ago
Not a fan of coming here anymore...not what it used to be back when they had a few other managers that were actually really good people who understood their customers. They need a better person in charge...not one that speaks ill of past employees.

  Cory Hendricks
5 years ago
Over the last 10 years we ve had several different cars worked on here. Always felt like we were getting treated very fairly, great customer service.

  Kurt Avluv
3 years ago
They have a friendly staff but they don't pay attention to detail first they overfilled the oil when they did an oil change and when I took it back they fixed it for me but then later on I realized that they didn't tighten down the oil filter enough and it caused a massive leak

  Mark Luchsinger
2 years ago
I highly recommend McWhorter for auto repairs, tires, etc. Talk to Eddy other than the other minions at the counter. After a year of break trouble AFTER they had been repaired, they replaced everything. For free!!