McGavock Nissan Lubbock Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jenny Hill
a month ago
This was my first service with McGavock. I was greeted promptly and professionally by Luis. They completed my car quickly and this dealership was very clean and organized. Thank you!

  Gunther Dorch
3 months ago
Manager of service dept was the first person to help me in months. I will only be going back to this location thank goodness!!! He was wonderful and service was super fast!!!

  Trippy Polite
2 years ago
If you want the best and I mean the best customer service from a car dealership please visit this place they are truly exceptional!!!!

  Angela Chanthavilay
7 months ago
I would recommend McGavock to anyone I know who is in the market to purchase a vehicle! Rantrell made my experience so easy and really went above and beyond to exceed the expectations I had coming in to just inquire about purchasing a vehicle. 10 out of 10 customer service!

  Kelly Henegar
7 months ago
Nissan used to be great and reliable. Not so much anymore. If they quote you a price over the phone, get a name. They will not honor it. If Brad, the service manager tells you something, I would be very leary of it. The last two interactions has not been pleasant.

  Hasib Al Mahbub
a year ago
First time got a Nissan car and had a really good experience with them. Brad was the service advisor who is a very well experienced service manager. He spend enough time to explain me everything over the phone and recommended only necessary things. They are very professional and know what they are doing I must say. Not like other dealership services who would just tell you to fix things you don't need. Never had this nice experience with any other dealership services. Brad also answered to my all questions. When I went to pick up the car there was another guy who also explained to me very nicely about how I can save some labor fee as two of the recommended service would cost the same labor cost. Overall in very please with them always taking the vehicle to them.

  Jocelyn Iske
a year ago
McGavock took great care of my car and my family. Their facility is incredibly clean and inviting. They were quick and efficient in my repairs. They kept me well informed of what was going on with the car the whole time. Orlando with the service team was especially helpful. While I waited for repairs several employees stopped to ask if I needed anything or if they could help in any way. I highly recommend this business for going above and beyond in customer care.Services: General repairs & maintenance, Air conditioning

  Jill Sihaya
4 months ago
I had my car serviced and spent another $650They didn't run my car through the wash

  Debra Jobe
2 years ago
Got my new car today. Awesome People. Thanks for everything Crystal

  Jason savage
5 months ago
Great experience! Was only buying parts, but quality all the way around.

  Rodolfo Hernandez
7 months ago
Great service, excellent experience. They give you the best advice and if you think there is a problem they will guide you through the different options you had.

  Turtlerik
8 months ago
I have a Mitsubishi Lancer, and this is the only place in town that will service my cvt transmission. Both Nissan and Mitsubishi use the same cvt's made by Jatco. The service people are always polite and helpful.

  Jason Brunner
3 months ago
Good place that treats their customers fair!

  Jackie Theron
a year ago
Not sure how I feel about this service center. I took my car in yesterday morning before 7:30, when I initially booked my car in I asked how long my car needed to stay there and I was told that it would be ready the same day. Yesterday I was told that they hadn't got to my car yet, they managed to get me a car to use for the night and I was told that my car would be ready today. This morning when I phoned to follow up on my car I was told that they would try get to my car before or after lunch. I'm not going to assume why they are shrugging me off but I can say that I really am not happy with the service I have received so far.

  A L. Howland
a year ago
Will never be back. Lied and said they diagnosed a problem and code came back. I dropped off my car, needing only a computer update, and even brought the notification number that it needed. Charged me over $150 to "diagnose" and update. It didn't need any diagnosis.

  Tracy Thomason
2 years ago
Great service department. Fast and a nice waiting area.

  Sherri Dunsworth
3 years ago
I needed a car. The moment i opened the door i was greeted by a friendly staff member. Told her who I was looking for. Within minutes Crystal Duncan comes in and greets me. Explained my situation. Crystal got to work and found me a car I could afford and love. Everything was professional, quick and easy with Crystal. I really appreciate her dedication, professionalism and sincerity. Thank you! Will continue to do business with Crystal and McGavock Nissan!

  rj n
9 months ago
Very courteous and knowledgeable. Great place to purchase a vehicle or get it serviced.

  Jesse G
a year ago
Great service had handful of cars ahead of me and got me in and out in no time

  Lee Higginbotham
10 months ago
Always excellent. You're going to pay a lot more, but you know the job will be done right.Service: General repairs & maintenanceService: General repairs & maintenance

  Alicia Garcia
3 months ago
Awesome! Professionalism! Very cordial!

  Kayla Levasseur Sullivan
4 years ago
They have the best customer service ever. Dale Derryberry, Cody Sullivan, Patrick Helm, Patrick Hayes, Brad Mclinc, are the go to guys to see if you ever have a problem with your car, suv, or truck. An Brent McGavic is an awesome guy to get to know. He can help get you a great deal on a Nissan or Infinity. You would be super lucky to join the McGavic family they are very loyal an super friendly. Keep up the amazing work guys. YOU ROCK

  Candace Randolph
a year ago
As always, everyone was kind & friendly. I never have anything but a pleasant experience with McGavock folks. Thanks for asking.

  Art Leppert
4 years ago
So they will not guarantee a transmission they put in for anything over 1 year 12k miles. Yet can get one at autozone and get 3 year unlimited miles. Take in mind the first one only lasted 74000 miles before it went out. Absolutely the worst company ever for cars.

  J S
2 years ago
I have had mixed experiences but the dealership did fix the issue on which they had go back on their word and it took quite a bit of time to but it's time to get the issue rectified.

  TetraChroma Girl
2 years ago
Absolutely great service all around. We are so happy with every aspect of this dealership.

  Thomas Larkin
2 years ago
They do good work fixing things. They need to improve communication letting you know when it will be fixed and when you can pick it up.

  wynette jones
a year ago
Great service and quality work at all times.

  DJ Gonzales
5 years ago
Great service when I take my Nissan they do a great job

  Jim Williams
5 years ago
Excellent service and a very nice and large waiting area.