Inland Truck Parts & Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Gary c
5 months ago
Our truck began leaking coolant and we brought the truck into get it looked at. Mind you we had a loaded trailer going up to Denver and Inland truck service told us that it would be ready by the end of the week if we were lucky! So we took the truck to Benitez Mobile Truck Repair, which is 7 mins from them! They had the truck ready and on the road within 2 hours! Seriously!!Something is wrong with the system!!! Inland you need to fix your system before you fix trucks that haul across the country!!

  MICHAEL WHITE
4 years ago
Always have been helpful answered the questions I had and explained. Service manager is a stand up guy with a lot of years experience behind him . Over the whole business there the GM in Lubbock is willing to help good customers for a fair price . Communication with what you expect and following up going over what s been done is a must with any shop and ensures a happy customer at the end of the day . And the team at inland has made me a loyal customer as they have done 2 drive lines for me and a 2 trailer fixes and I ve always been happy leaving my equipment with them . ThAnks Inland

  Jared Matheson
2 years ago
I can't say enough good things about my experiences with the Lubbock Inland Truck Parts and Service.Moving from over 2,500 miles away and unable to rent a UHaul one way, I rolled the dice and purchased a used UHaul truck for the trip. It was a 17' F450 with 158,000 miles.About 40 miles outside of Lubbock, I seemed to be having problems with my drive shaft. I limped the truck into town and got a hotel.The next morning I called a mechanic friend back home, and after some discussion we decided that the best course of action was Inland Truck Parts and Service. I'M REALLY GLAD I WENT THERE.While I was waiting, they were super friendly and accommodating. They let me make myself at home in their waiting area, and were super pleasant and professional.The problem turned out to be the differential, and parts would need to come from Austin. They called around to the other reputable shops in the area and couldn't locate parts either. They anticipated many of my questions and presented a thorough analysis. When I informed them of some additional, outside constraints (like work schedule and family obligations), they seamlessly added these elements to the problem solving process and worked with me to find a solution. In the part of the country I was moving from, I would likely have been told in a rather insincere and indifferent matter, something to the effect of, "Good luck with that. " Instead, the people at the Inland Truck Parts and Service, (especially Mr. Carlos Rodriguez), all realized that the problem they were trying to help me fix wasn't my broken truck-- it was me trying to satisfy all of my requirements, and the truck was just a means to do so. They didn't focus on the truck, we worked together to focus on the big picture.Ultimately I ended up flying home. They took me to a store so I could buy a locking case for the pistol I was travelling with. They took me to a restaurant so I could eat. They gave me a ride to the airport. Then they fixed my truck once parts came in, and even checked/serviced all of belts, plugs, filters and liquids. They did everything they could to help ME, not just fix the differential of my truck. I flew back two weeks later to finish my trip. They picked me up at the airport (after hours), drove me to the office, and got me on my way.The final bill was MORE THAN FAIR. They made great efforts to properly fix the truck, as cost efficiently as possible, and to make sure the rest of my trip would be successful.They were ALL genuinely nice, friendly, and NEIGHBORLY. It kind of made me wish that I were moving to Lubbock....Again, I can't say enough good things about the people at the Lubbock Inland Truck Parts and Service-- especially Mr. Carlos Rodriguez.... Many thanks. I recommend them, WHOLE HEARTEDLY.

  Amana Singh
7 months ago
Very bad for ans callung and. Hang up the call in the middle not even listening full talk cut my call 3 times i need replace .y airbag i call 3 times all 3 times hang up my call bad call service

  Hunter Scott
3 years ago
Just a shout out to Kerry and the crew who helped me get back on the road quickly in my RV pusher after breaking down late Sunday. First thing Monday morning I was ushered into a bay and they got right to work. Great techs, great service, great price. Thank You!

  Jean Fortner
6 years ago
Over the past few years..... we have taken one pickup in to have the transmission fixed...... twice, to the tune of over $3,000 each time. For a couple years now, this pickup has been sitting in a yard, undriveable because the transmission they were supposed to fix failed, again shortly after we brought it home..... and Inland will not fix it. We took it in to be fixed and they said they did all they could and they don't know what is wrong with it and they will not honor any kind warrantee on their work.... or fix our truck.Then we took in another pickup, that gets light use, to put in a front seal that was damaged during the great snow storm. The cost ended up to tune of around $2800. It was a major job to get to the seal where the leak originated. It is now leaking again. But, you can bet we are taking it somewhere else to be fixed. It won't be back to Inland. You had 3 shots at us..... no more.

  Rosanne Lee
5 months ago
Great place to get 18 wheeler repair & parts. Friendly and knowledgeable staff as well.

  John Garcia
3 years ago
I just wanna say thank u to Carlos and everyone else out there yal do a great job and stand by your word on your warranty 100 % I will definitely be going back .

  J W
4 years ago
Let me just say, nothing better than a management team hanging up on you when they are frustrated, can t answer a question, or feel like they are bothered. I know I would lose my job if I ever did that.

  Billy Morris
2 years ago
After Butch at Inland talked to me he made everything right with me on the transmission on my Truck.Thanks Butch I will now continue to do business with Butch and Inland.Service: TransmissionService: Transmission

  James Crandall
a year ago
Butch Selby is truthful and very good business man. Thanks for everything

  Walt Pene
6 years ago
is a shop usually it all boils down to the managers and inland have the right managers they take care of you they care about you and they help you down the road if you're looking for a home this is it

  Norman Daugherty
3 years ago
Always fast and professional been using inland for years with no complaints

  Michael Annunziato
2 years ago
Got my parts in in a timely manner

  Jaymes Wiley
3 years ago
Great people they go above and beyond

  David Hamilton
2 years ago
DoesA excellent job

  Sanyi Fuambu
a year ago
Awesome