Gerber Collision & Glass

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  ainsley hawks
4 months ago
The constant attitude is ridiculous. Got an estimate and they missed half the damage on the report. I called to ask when I can get my vehicle and was told they would call me back in a few hours to let me know the time. I called them back because they never did. They waited until then to tell me that my headlight was not in yet, and still waiting for them to receive it. Prior to this I have been getting calls and texts letting me know it would be done today. This is ridiculous.

  Kevin Strickland
5 months ago
UPDATE:I do not believe I have received any attempted contact from the General Manager or anyone with the company. As far as the first cylinder problem goes, forget about it, I got a buddy with a garage and equipment and we fixed the check engine light in 15 minutes. Anyone is welcome to try to call my cell phone at the number left on file, but I do not foresee a way to change my review due to a lack of communication, nor do I plan to change my view on this company and lack of follow through.Now, to be fair, my friend DID encourage me to reconsider my view on the paint job, as he did say they did a good job matching the color of the replacement bumper to the paint of the unit, so for that, I'm willing to concede and raise to a 2 star for that, but I still stand by my statement that there is no communication, and there is no desire to do anything to show that I'm a valued, albeit contracted, customer. If anything ever happens to any vehicle I own, I will certainly not consider bringing it here.ORIGINAL:I should have read the reviews...I was involved with a hit-and-run in the Costco parking lot. Luckily for me, video was taken, the individual was found, and everything was worked out from there. I was given the option by USAA, my insurance provider, to find another provider, but since they "highly recommended Gerber", and is close to my apartment and work, I went ahead and came here. I told them about the crash, the damage, and how after the accident, it seemed the steering was off, and the check engine light came on with a rumbling. Because of this, I went to O'Reilly's, who diagnosed it as a first cylinder issue. "It SHOULD be a simple fix"At first, was fine. I got daily updates telling me everything was going well. Everything was on schedule to be done by Monday at end-of-day. ...then suddenly, the updates stopped coming. So I called. I was assured that everything was fine, that we were on track. To make a long paragraph short, I would call a few times during the day to get a status update and re-assurance that I would have my Jeep by end-of-day. It did not happen. I guess they finally wised up, and told me that the Jeep had something come up, and had to have it checked out, but it would not be ready. They made no means to warn me this ahead of time, so I was without transportation. It took an additional two days for them to get it resolved. When I picked up the Jeep, it looked fine, but when reading over the repair log, I noticed they did not touch the check engine light like I told the appraiser. The girl called over a mechanic, who said "we were never told to do this by you or USAA". I told him I showed the appraiser the cylinder I purchased from O'Reilly, and I CERTAINLY told her because USAA told me to bring it up with her. He said if I wanted to get it repaired, I would have to take it to another mechanic, get it diagnosed and cited that it was caused by the accident.Because of this, I contacted USAA, and she told me she was going to e-mail Gerber to get this resolved, and to this date (a week and a half later), I've heard nothing from Gerber.I would STRONGLY encourage you to NOT use this company, or if you must, get EVERYTHING in writing, because they will not honor it.Service: Painting

  Sarita Rodriguez
4 months ago
I would not recommend for damage caused by accidents. They do body work will not check if any other damage, there was possble to my to axel. I requested windshield repair due to it being damaged by the 2 vehicles that struck my vehicle. I was told they did an alignment how does that ensure that there is no damage to axel and I won't have problems later.

  aj jacobsen
a year ago
Bringing my truck back for the second time due to bad alignment of the box. They were too quick to give it back in my opinion .I was out of town and my wife had to come get it or else!

  Jennifer Rice
8 months ago
Worst company EVER! They rarely call you with the status of your vehicle even though they say Rachel will call you every Tuesday and Thursday, and I signed paperwork saying that. They broke my key FOB, then blamed us saying it must have been turned in that way. On top of fixing our truck, we asked them to replace our cracked windshield, to which Rachel agreed to in the walk around when we dropped it off. They had our truck for two weeks and gave it back to us with the windshield still cracked. When my husband brought this to their attention, all they could offer was excuses and no solutions. At no point did anyone in the company call us about our cracked windshield to see if they should replace it, knowing FULL WELL it is illegal for us to be driving around with it like that.They also didn't replace our back bumper like they said they would either. You have choices on which business works on your vehicle, don't make this company one of them.

  Lydia Silva
a year ago
Unreliable, unorganized and unresponsive! when trying to find out info, receptionist constantly makes up excuses because she has no answers, says shes extremely busy and will give you a call back and never does..so glad I took my car elsewhere!

  Hannah Holder
4 years ago
I had my truck repaired here and will definitely come back if I need any other body work. They were so accommodating with my rental car and even dropped off my vehicle at my job due to my schedule. They finished my repairs in no time and my car is back with me within the week. I have had other places in Lubbock think that they can just hold my car for days at a time before even looking at but not Gerber. Cherry on top they cleaned my car inside and out which was so nice.

  Melanie L
a year ago
They did an amazing job fixing my BMW X1! I am very satisfied with the results overall. They were very helpful and had great service!

  J B
4 years ago
They did a great job on my Toyota Highlander. They were always very friendly, professional and kept me updated DAILY.They finished fixing my vehicle in less than a week.I was extremely happy and definitely recommend them to all!

  Lubbock Hospitality
3 years ago
I had a great experience with Gerber Collision & Glass. I needed a bumber replaced and dent repaired on the fender. The customer service was great. They kept me infomed of the progress of my repair. The repair was done sooner than expected and they washed my car and cleaned the windows inside and out. The car looked brand new when I went to pick it up... Awesome!

  Sharla Loosli
4 years ago
I wish I could give this place negative stars! Not only did the leave me waiting to get in my car they can't even tell the difference between a base model 2012 Honda Accord and a EXL Honda Accord coupe 2015! If they can't count to 4 correctly how can you trust them to fix your car?! They called to apologise for poor customer service. Well they must not appreciate their customers if they forget about them! On top of that I got a different story about my car every time I talked to them. It sounds crazy but I believe Geico and Gerber take cars like mine and conveniently total them. Sell them off for parts and make a killing! I'm sure it's not legal. But how do you prove otherwise? I warn everyone stay away!!!! Far far away!!! Not only is their customer service bad so is their attempt to fix vehicles!

  Benjamin Satchell
4 years ago
My experience with Gerber collision was excellent! Philip and Rachel were very informative and helpful throughout the process of fixing my Corvette. 10 out of 10 service and communication! I would recommend Gerber to my friends and family!

  Michael Martinez
a year ago
My truck will be going in October 7th! And I'm expecting them to do an amazing job so I can write an amazing review!

  Ryan McClellan
4 years ago
Was told different things by Candy vs. Rachel. Was never given any updates on when my vehicle would be done, had to constantly call them to get updates and a completion time. They were wishy washy on when it would be completed. Then I got the car back and the fog light didn't work, when it did before and there is a screw missing on the passenger side of the bumper.Do not come here if you don't like being given vague answers and given misinformation about your vehicle.I would not and will not recommended them to anyone needing body work done.

  Tim Dugan
5 years ago
This will be the second time I've used Paceline and so far, so GREAT!!! Exceptionally customer focused and their work is quite impressive. An accident is obviously something you don't want to have but if it happens, I highly recommend them!

  Devin Keirsey
4 years ago
Gerber has relentlessly attempted to make up for the problems caused by my first visit. They're market manager Charles was no bs when calling me about what happened and apologized. I appreciated that they made an effort to make it right. Would recommend.

  Bryant Peoples
6 years ago
One of the best and friendliest places that Iv been to. There was a woman name Candi that was very nice and very helpful with lots of insights, more companies should have people like her working for them. This is a great business. Highly recommend them...

  Sarah Olivia Lattimer
3 years ago
Gerber worked great with our insurance company and kept us well informed with the process. They went the extra mile and their work was solid.

  Barbara Terrones
4 years ago
I am so thankful to them all, they had my son s car done early, stayed open a little later so he could pick up after his classes and were so helpful throughout the entire process.

  Jared Thompson
5 years ago
Only went here to meet the insurance adjuster. Sarah was very nice and very helpful. I would definitely return because of the great customer service I recieved.

  Rebekah Chavez
5 months ago
They were super friendly and helpful.

  Donald Henderson
6 years ago
Missed my appt by half hour, they were standing around, we can't get to you. JUST RESCHEDULE. taking car to another shop 40 mi away. Can't imagine dealing with attitude getting car worked on.

  Hunter Tyler
6 years ago
I do not work for any competitor of Pacelines. I work in the pharmaceutical field. My name is Zachary Hunter Tyler. I did have my Lexus IS rigged not fixed but rigged by Paceline and they managed to make an extremely high claim on my car, because they screwed it up the first time.

  Rick Fulcher
4 years ago
Tried get a quote to do repairs and because I wasnt using insurance they didnt even want to talk to me....make you wonder if they arent shady

  Mary Jenkins
5 years ago
Staff was great.Only one problem:The internal side view mirror control on the driver's side in inoperable.It needs to be fixedIMMEDIATELY!

  Vanessa Stevens
7 months ago
Horrible will never take my car there again .

  Melissa Roberts
6 years ago
The staff here was amazing and prompt service and FYI it's a Geico repair shop you can use it as any repair shop but they have a one-on-one with Geico

  Mary Ann (DaReapersMom)
4 years ago
DO NOT TAKE YOUR VEHICLE HERE - very rude and unprofessional - left and went to Precision Body Works - Much happier!!!

  Dan Wilsford
4 years ago
Very fast repair! No complaint and my car looks great.

  Will Taylor
6 years ago
Did everything I asked them to, and sent me an update every day of the progress. Work was finished the day they told me originally.