Gene Messer Kia Parts Center
1 (2)
6006 19th St, Lubbock, TX 79407
(806) 417-0279
genemesserkia.com
Claimed
Service options
- In-store pickup
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
D M
3 years ago
I went in to purchase a used car. The car I wanted to test drive was in the shop getting a part put in I gave it the benefit of the doubt. The salesman told me the car would go quick if I would like to put a down payment I could to guarantee it. If I changed my mind I could receive a refund. Easy enough right? I test drove the vehicle with low miles. That was my choice, the next day the car wouldn t start. I thought maybe I had left a light on I jumped it it started. Again a day later the car wouldn t start I jumped it to it to the shop the battery tested good. I was hoping it wasnt nothing more when I tried leaving work for lunch it was smoking so bad under the undercarriage. I reached out to the salesman he said they would be in to pick it up. After hours never heard from him I had to call the dealership n complain again finally they came the men that came were courteous. They did not offer a rental or a loaner vehicle I ve been having to hitch rides n uber. Still after 4 days no word. When I purchased the vehicle the $500 down payment was not deducted from the total price of the car I m still waiting to be reimbursed and of COURSE no one has contacted me.
Nicholas Pinegar
a year ago
Impressive how bad the service here is, my spouse just complained to me for the 5 th time about it. I don t know who to vent to about this, but y all need to great customers, and check them out promptly. I ll be taking my vehicles elsewhere, if you want prompt service, best look elsewhere.