Gene Messer Hyundai Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Caoyuanhui Wang
5 months ago
Total service time = real service time (short)+agents lunch time May take >3hrs if your reservation for oil/filter change was between 10am-1pm. Due to YOUR AGENT s lunch time. excellent experience with Jasmine! Building is under construction, which is the excuse for service team treat their client so cold and indifferent. Huge difference with the sales team. Sales representatives are great and helpful. Mechanicians are brilliant, they can always get your car troubleshooted and ready in an hour. Service agents alway hold them back. No teamwork or communications when service their clients. Once you have an agent, nobody else will provide service even though your agent is out for lunch and your car is ready and waiting outside for more than a hour.Regular oil filter maintenance & change will take ~3hr especially when your appointment is after 10am. This happened three times to me in this GENE MESSER. I saw my car was ready and waiting outside. Key and paperwork were delivered to the office. But I still need to wait for 1-2hrs for my agents got back from her lunch. Happened twice on Jasmine. Happened to another gentleman sitting in the corner once (but he moved fast after he came back, so that delay was acceptable for me)

  Lindsay Johnson
a year ago
I have been there several times, and every time I go it just gets worse. I used to have no problems, people were friendly, and my car would be fixed. The last 2 times I went, it has been horrible. Not only were the customer service people rude, my car was never fixed. I paid for an oil change and a month later I had to get another oil change and almost killed my engine. The other place found no leaks, and my mileage was well within the period for the next change. AKA they either didn't change my oil, didn't fill it, etc. I'm 100% done going there and the other places I have been to fix the problems that this service center gave me/didn't fix have been MUCH better and reliable. Unless things change, I would definitely go somewhere else.Services: Auto engine diagnostic, Oil change

  Mark Odom
10 months ago
The only thing I do not like is, you make a appointment for oil change and it may take 3 hours, so why make a appointment to start with? Ask to have cab filter changed and we ended up getting one after we got vehicle back and changing it ourself, was given a free one upon next visit. We had recalls on our vehicle when we had oil changed and we found out there were 2 recalls on vehicle when we were taking it for oil changes but they were never checked.

  bryan wood
6 days ago
Broke our visors when took car in for recall and oil change

  saintgirl64
a year ago
I was going to have my Hyundai towed there after trouble with transmission. First, I couldn t talk to anyone in the phone so I just had car towed there. After standing in garage area waiting to talk to service advisor for about 3 minutes without them acknowledging me, I finally got to speak to a rude man. He asked me what was going on. I told him it was being towed from another company because they couldn t fix it and he said they were 4-5 weeks out to look at it. I had already had a bad experience there years ago and swore I would never go back. Out of desperation I went back and it just reiterated why I will never go back there again. Rude customer service and lack of empathy for customers coming to them for help. Gene Messer, you have a mess in your hands with that service department!!!

  Chris Vaughn
a year ago
So they have had my car for over 7 months. I have called the service center several times and got the run around and get told my car will be ready at the end of the week or first of next week. I have been told this at least 4 times now. Mind you I have not recieved one phone call from the service center the whole 7 months. I even told them the last time I called that no one has ever called me and still nothing. Its been about a month now since my last call and still nothing. Looking at the other reviews apparently Im not the only one with the same issue. I think I have been very patient but 7+ months with no one reaching out is really bad. If you have a recall and if possible take your car somewhere else because they will not get in any hurry to fix it and they will not reach out and keep you updated.Service: Auto maintenance

  Rusty Hatchett
a year ago
Edit: 4 months later. My car is still at the dealership. Supposedly they have put a new engine in my car, but it made a lot of noise so they ordered a new engine again. We still have not been offered a loaner car. The only thing we have been offered was to be reimbursed for a rental car from Hyundai not the dealership, but I have zero faith that would be paid back promptly or even at all at this point. My car has been at this dealership for almost 10 months.Very, very frustrated. Hyundai is replacing my motor because it seized. There is a class action lawsuit so they are replacing the motor for free, which is great. However they have had my car for since the beginning of December. Today is May 12th. We keep getting there are only a few cars ahead of yours, oh this part is being machined, it should only be a couple more weeks, that was February or March. I am currently on hold waiting for the service department to answer and am at 40 mins. They didn't offer a loaner car until we mentioned it months later and they then said we had to be put at the back of the list for a loaner. Do not expect anything to be done quickly. The people are nice to deal with, but their policies and timeliness are very poor.Service: Engine repair

  Cathy Faulks
a year ago
I have gotten the run around and I still don't have my car back. I took it in for recalls, 4 to 5 weeks ago and haven't seen it since. So frustrated and disappointed. I call and most of the time the tech is out to lunch or on a test drive and she will have him to call back. (Which never happens). At this point it's just a big Wow!

  Tracie L
3 years ago
I have had a recall on my vehicle I purchased from them. Took it into the shop unfortunately did not have the part. They put in a ticket to order the part for my vehicle haven t heard from them in over a month. Upset they brushed it off. I paid for my car to be serviced at any time that I need it. I don t do unreliable. Very disappointed.

  Donald Taulbee
2 years ago
Always good service and the best people taking care of my car.

  C Consulting
2 years ago
We really like all the service staff. They are helpful and polite.

  Guby 187
3 years ago
They are nice, but keep transferring your call. Have to ask 100 people before getting a answer

  Brittany Dame
2 years ago
Always friendly and helpful. They do a great job.

  Jeremy Rodriguez
6 months ago
Great service and staff

  Beauti Ful
2 years ago
Always friendly and helpful personell

  Varina Carrico
2 years ago
Great service as always!

  John Taylor
2 years ago
Work on car good job

  Angel Lara
2 years ago
Good service

  Kattie Stiggers
2 years ago
Amazing