Gene Messer Chevrolet Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lorraine Chisholm
4 days ago
I bought a used Yukon from them. Love my car, but this is the second time it has been in the service department. Both times it has to stay because they don't have the person who works on that problem, or some other reason. I took it in on Monday. She told me it would be 3-4 days. Called today(Wednesday) and was told that it hasn't been looked at yet and it says in notes that she told me 4-5 days. Humm that's not what I heard! The man said she would call me back in a little bit. Never got a call, and I know that they are closed now! I'm going to Dallas on Sunday and need my car! If my warranty will transfer, I will definitely take it elsewhere. They called today (Thursday) and said they might be able to get it done by Monday! The maintenence was finished, but the system update couldn't be done yet. NOPE! I went and got it. 9 days for a system update! Took it straight to another shop. Will be done tonight. I will not be returning.

  Judy Britto
2 weeks ago
This morning on 04/05/24 I came in to have the service department check my car battery. I had been having problems with the car not starting sometimes but then starting after awhile. The two guys that helped me went above and beyond to check the battery. It was a good battery but I just wanted to give those two guys some recognition for being so kind and helpful towards me. Thank you

  Javier Cantu
2 months ago
Friendly service. They didn't take too long. What I didn't care for is that tire rotation is offered but not executed. Worse yet is that they only did 2 of the 4 tires and I know this due to tire pressures differing on front and rear wheels. So you get a front tire with a rear wheel pressure (70psi) and the other front tire has the appropriate front tire pressure (60psi), meaning only 2 tires got swapped front to back. Not only that, why would techs not care to look at tire pressure?! Makes me wonder how they do the rest of the world they supposedly do.

  Ricky Brown
8 months ago
I really like Gene Messer Chevrolet! I traded my old truck in for a 2020 Ford f150 XLT. It handles very well and the salesman was very kind and helpful! If you're looking for a new truck Gene Messer Chevrolet is the place to go! They shoot you straight. They'll answer any questions you have and won't sell you a lemon.

  Pedro Macias
6 months ago
I went online making an attempt to talk to someone about my truck and possibly service it, but to no avail no response even though the system said it contacted the service department and to await a call back.... no call back since Wednesday, 9/27. So that same day I called and was transferred to the service department...no answer, but the lady that answered said she would get ahold of the service department and have them call me when someone was available to give me a more specific info on servicing my truck. It's Friday, and there was no call back. Plus, I was there in Lubbock all day helping family move, but still no call either. Making me think they don't need more people that need their help. They just can't handle what people they have to service already. I will have to try somewhere else that would like my business.

  Tyler Howard
3 years ago
I Bought a used suburban in November of 2020. DVD system did NOT work. We agreed when the transaction happened that DVD system would be fixed. The dealership held up their end of the deal. The DVD system works now. The service department is unsatisfactory. Not only have I had to bring the purchased suburban in 4 times, but they damaged the dash each time they ve had it. I m appalled by the carelessness of the workers they had working on it. So now, I have to bring it in yet again for the damages to be repaired...when the parts are ordered. This is the first and last time I will do business with this establishment.The service department finally made everything right. 3/17/21

  Jesse Luna
8 months ago
I came to get my truck maintained and specifically requested to have my transmission checked on and have my stereo updated to work with my phone.Neither were followed as the cashier lady told me that they're "behind three weeks" on getting my transmission checked and she didn't know what I was talking about when I wanted my stereo updated. This was a waste of my time going here just for them to not follow my requests that I listed on my appointment sheet. Just go elsewhere.Services: Vehicle Inspection, Auto maintenance, Oil change

  Kevin Johnson
a year ago
Beware, appointments are for their convenience and mean nothing to you as the customer. I made an appointment for the morning, waited in line when I got there (I didn t mind that) then when I said I made appointment for an oil change they said it d be 1.5-2 hours of a wait. The service writer then informed me that the appointment was for a time with him and I actually didn t book any kind of shop time. If your time important to you I d suggest using someone else for service. I won t go back.Service: General repairs & maintenance

  Jeff Teeter
4 years ago
Had a interesting day Happy to see Jereamy Lucio, my personal salesman.

  Paul Hubbard
a year ago
I left a good review a couple weeks ago on July 14th when I picked up my '21 Chevy High Country from service. I didn't know at the time, but they done a CPU reset to get check engine light off, but didn't replace the part that caused the light to come on initially. Now today I'm without my truck again due to the same check engine light coming back on, reading the exact code it did two weeks ago (O2 Sensor/Emissions) I'm due out of town for business, and was advised if I drove the truck, the CPU could limit my speed to a crawl. Hoping they can get this issue resolved quickly, as I have 24k miles on the new truck..

  Amanda Hollowell
10 months ago
Love this dealership. They have such great customer service and a wonderful financial department team. They work with us to get what we really wanted and wanted on our new cars.

  Ernest Guerrero
a year ago
The experience was great I've been to other places that don't treat me as well as y'all did keep up the good work

  Dimmietria Hudson
2 years ago
Not happy today, got there super early 640 and didn't get out until 10am I've never experienced this for a oil change and tire rotation. But the upside is that I was accommodated for it

  Naomi
4 years ago
We had a car problem leaving our hotel in Lubbock Saturday morning. Luckily we were right next to this GM dealership. The service advisor, John Dillon, told us that he wasn't sure if they could get to it today because they were really busy, but he would see what he could do. We are in the middle of a two week long road trip with and bunch of kids and all our hotels are already booked and non-refundable, so this set back is a big deal! We brought our car in at 9:00 am and we were driving out of Lubbock at 11:00 am! Thank you so much for having pitty on us and being so quick!

  kristy harrell
3 years ago
Best service ever. Eshan done a amazing job and helped my mom find the car she wanted, so friendly and courteous and he showed her all features and how to work them on the new car. I highly recommend this dealership and ask for Eshan he will give you a great deal.

  John Pecina
2 years ago
It was ok, but was wanting to talk to the original dealer ship guy that helped us 5yrs ago. He was promoted to a higher position so he couldn't help. I still like that dealership.

  Kc Rains
5 years ago
Took truck in to get ac fixed, now truck does not drive right and makes noises it has never made. Going to give them one final chance to fix the issue, then going to trade truck off. Will never own Chevy again or buy from Gene Messer. You can get a vehicle cheaper in Dallas if you make the trip, at least 10,000 dollars cheaper.

  Linda Perryman
2 years ago
Our vehicle was taken to be worked on immediately after we arrived. The finished product was great

 
2 years ago
I dropped my car on Monday. They said they will call me on Wednesday. I called them on Wednesday around 5 pm and they said they will call me back. I didn t receive the call and I am still waiting. Very bad service.

  James Rogers
a year ago
Great customer service in service department. Great communication along the way too

  Smith McSmitty
4 years ago
Nice sales lady and they didn't take all day as other dealerships take. They had snacks, waiting area with TV, and section for the kids as you wait for the bank to get back to ppl.

  MIKE LIRA
3 years ago
G. MGAVE US an appointment for a recall on our vehicle, we came in, they did not have the parts

  Kattie Stiggers
a year ago
Absolutely amazing staff and fantastic service!

  Elena Guerrero
2 years ago
The service was poor and the employee look like they were forced to work

  Kenneth Boren
3 years ago
Employees in the service department was very friendly and helpful with my problem

  Judy Bolden
2 years ago
Very Good they do good work and fast to

  Vince Hicks
2 years ago
Got a great deal with very friendly salesman.

  Raymond Gonzales
3 years ago
Great service got problem fixed in time they estimate d

  Leroy Powell
3 years ago
Some you to change your decision it looks like it was the right one.

  Bonnie Sue Higginbotham (BonBon)
a year ago
Like chevrolet but Hit n mess allot,