Frank Brown Honda Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  K Welch
a month ago
Frank Brown Honda started work right at the appointment time and exceeded expectations with a quick turn-around even with ordering a part. And my service advisor communicated with me the whole time. I always knew what was going on, and never had to call. A great service experience!

  Lance
a month ago
They didn't look for other problems. I had 2 low tires when I got there, and they were even lower when I left, you would think they would have at least aired them up. For 100$ an hour labor charge I expect more.

  Joy Crain
a month ago
I want thank Frank Brown service department for a great job of taking care of my repair issues regarding my CVR! Paul was more than efficient and very curitous! And a special thank you for the nice gentleman that ran me to and from my home. Thank you Frank Brown Honda!

  Liang Huang (Roy)
4 weeks ago
Get my Odyssey recall fixed here, friendly employee Paul and Terry, smoothly server with my appointment and shuttle me back work and get the car later the same day. Highly recommend.

  Lyssa Elliott
a month ago
The service I got at Frank Brown was great. I didn t purchase my pickup there but they treat me like I did! When I get ready to buy another vehicle, I ll go with them.

  Michael Wisian
2 months ago
Great service, went to take care of a recall issue. They did not have the part to complete the recall concern. They did provide a rotate/balance and state inspection. In and out in about an hour. Awesome!

  Dalton Tarwater
2 months ago
I got an oil change. It was done quickly and I am very pleased. It s the only place I have had my Hondas serviced for 23 years. The quality of the service is better than the quality of the new CR-V.

  Ngun Ceu
a week ago
Sammy was awesome! The service was fast and good taking care of my vehicle. Thank you Sammy!

  Lance Purser
4 months ago
Took vehicle for an oil change and tire rotation before we headed out of town for the holiday. It took them over 3 hours to do the service and to top it all off we get down the road and every single tire is under inflated by over 10 psi. Lesson learned

  Priscilla Garcia
2 weeks ago
Paul was amazing. Very helpful and knowledgeable. Best experience that I have had at any dealer service department in a long time.

  Thomas Hinkle
5 months ago
Ronnie in service is fantastic. However, last Friday I had issue with check engine light on my 2023 Gmc Denali. I was near the dealer and stopped by only to learn Ronnie has been out sick. The adviser I talked to could have cared less that my check engine light was on. All I asked was for him to put a code reader on it and tell me issue. He explained all his guys were busy and they didn t have an empty rack. All I wanted was to know why it came on. Could have took 5 minutes at the most and Ronnie has done it for me before with no problem. The advisers suggestion was to take it to Oreilleys and they could do it. Unbelievable and after having my pickups serviced there for over 5 years now, I will not be back. To think I even brought the service guys kolaches and donuts last month at my monthly oil change. Oh well.

  Troy Wesley
a month ago
My truck was pulling to the right. I had new tires on the truck and did not want them wearing uneven so I had an alignment done at Frank Brown GMC. The truck drives perfectly after they performed the alignment.

  Scott Hartsfield
6 months ago
We took our 2022 Pilot to Frank Brown Honda Service to have a recall issue taken care of. They did a great job! All the employees' there are courteous and helpful. We have been doing business with Frank Brown Honda for a long time and plan to keep doing so in the future.Service: Auto maintenanceService: Auto maintenance

  Juan Luna
3 weeks ago
Your dealership did not provide a auto loaner to me even though it s was warranty work I asked for a loaner every time I spoke to Ronnie ur customer service rep always gave an excuse they did not have one, it took them 5 1/2 weeks to repair my truck, not happy w the service experience

  Jonathan Magallanes
3 months ago
Regularly schedule maintenance. Online scheduling is simple and straightforward. Service Rep Ronnie is always quick to answer questions and easy to get in touch with.

  Michael Weaver
a month ago
Went in for complementary oil change and tire rotation. Spent nearly two hours in waiting room. First oil change since new car purchase. Drove 110 miles. Very disappointed in wait time.

  Mary Joplin
2 weeks ago
Dean was extremely competent and caring. I have moved 2 hours away from this dealership but drive back because I know I can trust Dean and the work that will get done on my car.

  James S
a month ago
This was my first oil change since buying my truck. Easy in and out and even got tires rotated.

  Racheal Fountain
6 months ago
Got there at 10 15 am when we were told 1 vehicle in front of us for oil change, n my car was finally done at 11 55am. Very disappointed! Kept seeing people that got there way later then us, n were done before us. Finally told my husband go check n ask why or what's going on?? The guy behind the counter is checking with an attitude n I told him how we had been there since 10 15am, n how I hope it would be FREE, n it was. Didn't say I'm sorry or thank you!! He needs customer service SKILLS!!!Service: Oil change

  Lauren Kosler
5 months ago
10/10 do NOT recommend honda in lubbock. i WISH i could give ZERO stars because they don t even deserve 1.I HIGHLY suggest driving hours to Abilene or anywhere else. i m very glad that i did get my honda from All Star in Abilene & not at Frank Brown here in Lubbock.I had a small problem with my honda assist sensor & i assumed that I had warranty to cover it because my honda was bought brand new, less than a year ago. i was told over the phone that my warranty didn t cover it because of impact damage , so i asked how much it would be/how long it would take (because i m a broke college student & if it s going to be hundreds of dollars, i d rather drive home 8 hours & have my dad fix it). one of the managers then told me that it would take about 15 minutes because all they had to do was put new clips on my sensor & i had to pay $1.98 for each clip, plus the 15 ish minutes of labor, so about $30-40. when i went to pick my car up after my apt, they told me that the total was $335!! of course the man that told me the total over the phone when i was scheduling an apt wasn t there & i had to talk to the head of the service department, Corey McNeil, about the charges. i explained my situation to him & said that i was definitely not quoted this extreme price because if i was, i 1000% would not have taken my car in! he didn t care at ALL. i then had Corey talk to my father over the phone, because he was extremely upset how i was quoted $30 and it ended up being $335. the ENTIRE time that Corey was on the phone with my father, he was ROLLING his eyes & LAUGHING. he flat out told my father & i that he DOESN T CARE if they lost our business!! crazy how a year ago, car dealerships were BEGGING for your business & now they don t care!!my eyes did start watering because i was overwhelmed & stressed about not having the $300 & Corey said I don t understand why you re crying right now . once he said those EXACT words, all of my emotions came out & he just laughed & repeated how he doesn t understand. Well Corey, why do you think i m upset right now?? i was quoted $30 and the bill magically turns into $335, you rolled your eyes and laughed the entire time you were on the phone with my father, you told us that you don t care if you loose our business, & most of all, you have the audacity to ask why i m upset & laugh when i say that i don t have enough money for the bill that went up $300 for something that my dad could have easily fixed!!!all i can say, is PLEASE support anyone else, especially mom & pop shops, because Corey McNeil doesn t care about anyone s business & WILL roll his eyes and laugh when Frank Brown screws you over.

  Kristyna Brinson
2 months ago
Have been here a couple times and always have great customer service. They are quick and efficient.Service: Vehicle InspectionService: Vehicle Inspection

  Crayton Fowler
7 months ago
Complete scam of a service department. Brought them warranty work, tried to diagnose my separate wiper problem without me asking them to, said the problem was an $850 part that would be in stock 6 weeks from now. I said I didn t want to do that, they tried to charge me a $100 diagnostic fee, which I refused because I never asked them to try to fix the wipers. I am not a mechanic, took it home, changed out my wiper switch for $60 and it fixed the problem. Ridiculous.

  Arvilla James
11 months ago
They had our vehicle for a week before it was ever looked at. Then another week to replace the part that they had in stock. Terrible service turn around time!!! I traded my GMC for a Ford!!!! Tired of dealing with this service department!!!!Service: Auto exhaust system repairService: Auto exhaust system repair

  Shunequa W
3 months ago
I always make an appointment with Ronnie. He s very polite & informative about everything going on with my car.

  Jonathan L
2 months ago
Best place to shop for an automobile, best customer service and the entire staff is amazing and friendly. Will always be the place I will buy my vehicles from

  Hank Bernhardt
2 months ago
Every one was very helpful and took care of my problem. I was somewhat too concerned and was assured that everything was ok.

  Theresa Hardin
9 months ago
Paul greeted me and listened carefully to my needs. The wait was no long and they did everything I requested. Great group of people who definitely are interested in excellent customer experience.Services: Air & cabin filter replacement, Oil changeServices: Air & cabin filter replacement, Oil change

  Kim Peterson
5 months ago
When I pulled into the service bay Paul Vera greeted me by name! My wait time for the oil change and tire rotation was not bad at all. Everyone in the service department are so friendly and helpful.Service: Oil changeService: Oil change

  Susie Montoya
5 months ago
Staff is excellent and friendly! I always have a positive experience with Frank Brown Service!

  Seshadri Thirumala
a month ago
Excellent service . Very courteous . Thank you Honda