Walmart Auto Care Centers

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ellen Merrill
a month ago
Worst customer service I've ever had at any Walmart auto. I would give then zero stars if I could..I arrived at 6:20pm. There was only 1 other car here. It was in the bay. No one came to my car to check me in. I waited in my car for almost 10 minutes. Then I walked around trying to find a tech, calling out "anyone here?".No answer.I went inside to the cashier. There was a man ahead of me paying for his tire. When it was my turn the female cashier asked me a bunch of questions about the car. It's a work fleet car. I didn't know all the answers. She then said she had to go talk to the tech. She came back and told me they were closing and could not get to my car. I said," I got here 40 minutes before closing. You were are open. I need the oil changed today. I want to speak to the manager."The male tech/manager came and told me they are not allowed overtime on Fridays. He said he couldn't do the oil change today.. I told him I want to speak to your boss. He told me his boss was not here. But he would do the oil change, but it would not be done till after 7:30pm. I told him,OK. I'll wait.".I shopped for a bit. At 7pm (their closing time) I returned to the auto center to wait.At 7:07pm, after closing, a MAN walks in looking to get a tire.No problem they say.Hummmm. REALLY!!!Just 30 minutes before, BEFORE closing time, there was no possible way they could get to my car. But now all AFTER closing time they can put a new tire on for him.Hmmmm.The tech/manager walks through. I stopped him asked how they could help the tire guy AFTER closing, but couldn't help me before closing?He said the tire guy talked to the manager and she approved it. Hummm. You mean the boss that you said wasn't here to talk to me???I'm certain that none of this has anything to do with me being a female and the late customer being a male. Certainly not.Smh.

  Mo Michelle
a month ago
Tommy was awesome. The rest of the auto center employees at this location were rude as hell. It was obvious that they see customers as an interruption to their personal business. Ask for Tommy. The rest of them suck, and it takes HOURS to get anything done here. Even with an appointment!

  Scott Long
a month ago
Waited 30 minutes just to return a battery. Very poor service desk. Don't be in a hurry if you go here

  Nathaniel Phillips
a year ago
This particular location has the worst service I've ever seen for a Walmart tire center. Every time you show up here there's hardly anything going on in the shop but they always have 3 customers ahead of you. It should be easy to just get them to do a simple patch on your tire but there are always all these excuses why they cannot provide prompt service. The staff is always going on lunch or breaks and/or there's always at least 2 people who have called off according to them, leaving them swamped if they can't solve their staffing issues maybe they shouldn't be in business here.

  Sabrina Garcia
2 years ago
I got a nail in my tire while in Longview visiting my mom on Mother's day. Their website state they were open until 7 pm. I raced over to their auto center, I arrived at 6:01 pm only to see their posted closure time was 6 pm on Sunday. The senior gentleman that greeted us was kind and extremely helpful. He said not to worry he would get it fixed for me. Due to where the nail was located they could not plug it, they had to replace the tire. He explained the problem and then proceed to fix. Awesome guys. Thank you.

  Joshua Brewer
4 years ago
This location has let me down twice in the past 6 months. Great tire prices, but HORRIBLE customer service! I waited 2 hours when I originally bought my tires in February, and just waited another hour and a half to get them rotated & balanced.*Sad part of it was that I was the 1st customer in line. They blatantly lie when they tell you it will be 30-45 minutes. Nothing but excuses from an Employee on staff shortage for the past several weeks. Your better off dealing with a tire company no doubt!!

  Kokomo Theatre
4 months ago
Put the wrong oil in my van and cracked the windshield washer fluid holder.

  dawn Mccandless
3 years ago
We went in to have 1 tire taken off the back of the jeep and put on the front passenger side. Then a bran new tire put on the driver side of the jeep. We got there at 2.36 when we pulled out it was6.42 . I was so mad first of all they wont let u sit inside. And me and my husband r disabled so walking around walmart for 5 he is out if the question.then 1 if the guy call me to come pay for it. When we got there the price he gave me was 90 i was cool with that.but when I went to pay he said 126. I said oh he'll no. I said give me the res.he said taxes. I said 30 in taxes i don't think so. He said then we out me valve stems on there.I said did I ask u to put new stems in there.he said they required. I said now from me.give me the recipt. He said it's 90.46. I said now i will put my card in there. Boy I was mad mad mad.

  Clint Lynn
8 months ago
Lazy and unprofessional people working in the shop brought a vehicle in the get two tires changed and a battery replaced waited two hours while the employees was in his personal vehicle probably while on the clock

  duc tri
a year ago
Employee Taylor is so lazy and he always said "I dont know" when I asked about my tire status. He blowed up the tire grarantee price from $10 to $100 per tire, that's so rude.

  Cole
5 years ago
went in for 2 new tires, they told me it would be about 1.5 hours. they were done on time, car was waiting for me when I got done shopping. the manager came out to verify my tires were installed correctly, and torqued right. they even cleaned up inside my car. EDIT** since the purchase of the Douglas tires, Im not happy with them, the first week you could see "ripples" in the side walls. second week 3 of the 4 tires keep going flat, thats with tire plugs and green goop in them, pulled them off had patches put on, still leak. tires are what I paid for them, cheap

  Amy Early
a year ago
Came in to have a nail removed from tote at 1030. Its 1230 and still waiting. Wont come here again. Walmart in general has really lost their customer service.Service: TiresService: Tires

  Coby Pace
4 months ago
Good prices. Upfront cost analysis.

  Secret Texan Shopper
2 years ago
They found my break light switch bad during oil change. I was able to schedule service at a local repair shop that day. No telling what they saved me....

  Tmaster c
11 months ago
Went in for a battery, grabbed the wrong one and the lady at the counter caught it for me and helped me grab the next one up. Good peeps

  Dan Nooyens
4 years ago
Miss Donna was gracious,polite, and entertaining while taking down information for my oil change. Every year before heading back to Canada I stop here for great service.

  Heather Alford
5 years ago
Everytime I came here they always take 4 hours to work on my car and it's ridiculous. Only a handful of people care. There are people that hot here after me and leaving before me.

  James Patterson
a year ago
Took 2 hours to install 4 tires and I was the only customer there!

  tango0032
5 years ago
Bad service technicians are not certified the busted seal on oil filter dont recommend this place take it elswhere incident happened Oct 2018 then another friend said same thing happened to him. They are playing around unprofessional Very sad with service!!

  Sean Guillory
4 years ago
Poor service employees in tire and lube do not want to do their job just all around lazy will never go back and disappointment at Walmart

  Sandra Hamilton
a year ago
Horrible. Had new tires put on and lug nuts were not done right. Tire almost came off.

  Javier Mendoza
2 years ago
Great service had a small wait because it was busy, but done quickly once I was up good prices

  Tim Hunter
9 months ago
Great folks! Open on 4th of July. :)

  Brandy Cohorst
a year ago
I have run into a few employees that seem to get upset when asking for help.

  Joe Fudge
4 years ago
Very efficient with time, oil change and tire rotation. Helpful service technicians

  Hunter Ludgate
5 months ago
Very helpful people

  d I g o :
a year ago
Flat tire, good service, well equipped for the job

  Kesha Williams
2 years ago
They put my 16$ windshield wiper in the wrong side

  Buck Fiden
4 years ago
Long wait bad service ,terrible location as with many Wal Mart stores

  Robert Truesdell
5 years ago
Great service... I saved money by getting my battery here