Pegues-Hurst Motor Company

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Charlotte W.
a month ago
We went to several dealerships and these guys are the only ones that didn't follow me around like flies on poo. Paul helped us find a good deal on a new car and the whole experience was easy breezy. I am now a proud driver of a 2024 Ford Edge. Thanks Paul!

  Paul Wood
a month ago
The experience of purchasing a new vehicle is sometimes stressful. But, my time spent on this purchase was seamless. I got a great deal on my trade-in which pretty much sealed the deal for me. No hassle on purchase price either. Pegues-Hurst is a great dealership to deal with. The sales representative must have gone over all the details of how everything worked at least 3 times and made sure that I was satisfied with all of the settings. I had a fantastic experience on the purchase of my new truck.

  Tigger
a week ago
Came in purchased a Ford Maverick directly after my brother traded it in for a pre-ordered one. Had a little issue with understanding the finance on their end as I already had it covered . After a for calls and speaking to the right people they backed off requesting to finance with someone they deal with. Sales rep was great same person my brother dealt with so she was already understanding. Got in and out within 2 hours . Everyone I did speak with was friendly. I live 5 hours away so it had to be done that day . It got done fast and without much push back for extra stuff. Great place .

  Kelly
2 days ago
Called the dealership and asked them the correct way to disconnect electric seat. They told me it was plug and play and simply disconnect it and there would be no issues. Unfortunately it threw off the air bag code and now they want 175 to turn code off. They aren t willing to make it right.

  J L
7 months ago
The staff there was incredibly helpful throughout the entire process, taking the time to go over any constraint items that might delay my order and even suggesting they could ship them separately if needed. Pegues Hurst Ford is the best and honest dealer. Susan was my salesman she was nice and very helpful.

  Push Fameone
a month ago
The team here is courteous and friendly. Service after the sale is a huge factor of customer service. The team here hit the mark. If you re looking for good people, who deliver great customer service during and after the sale- give em a try. Car buying can be a chore - probably one of your most significant purchases in your life - possibly only 2nd to a mortgage - would be a car purchase. One small tip not just here but for anywhere you are buying a vehicle test everything before you sign. Even the thing that you may consider to be the smallest detail - leave no stone unturned just an FYI!

  Joseph Freeman
a month ago
Ordered a bronco in August of 2023 picked it up middle of February. My salesman Michael was very polite and helpful. Easy to deal with and got me set up in a new vehicle.

  Jenni Fogle
6 months ago
I had a great experience working with Aaron. He s very friendly and knowledgeable and communicated with me throughout the whole process of tracking down exactly what I wanted with the features I was looking for. He was upfront about pricing and worked to get me the best deal without being pushy or trying to convince me to settle for anything besides what I had asked for. I am very pleased with my new car and the service I received at Pegues-Hurst. I definitely recommend and will be glad to work with them in the future if the need arises.

  Stanley Hagan
a month ago
Seriously I am just trying to make it as adoor dasher. They order a couple of hundred dollars of food from Zaxsby's. I was glad to take it, good catering order. I am a disabled veteran trying to bring I n some extra income, he'll I even bought a truck from them 10 years ago. I drop the food off and hit confirm and no tip, really. I even ask the guy that told me where to set it up at about it. He was like, has he not paid yet, and I said the food has been paid for but usually some kind of tip on an order this big. He just shrugged, lol

  Randy Sherman
5 months ago
I had the vehicle scheduled for a month to have the factory recalls fixed and when we take the vehicle one of the servicemen tell us our parts didn't come in. What happened to calling the customer to let them know about this before they get there? Next issue is a Rattle from under the right side of vehicle. Now the vehicle is still under warranty and they look at this and tell us they found the problem. Going to order the part (naturally it's not covered under warranty). Once again I suggest to check the underneath the right side of vehicle. Serviceman was very polite and said he would get it fixed. All the parts came in even the factory recall parts that were out of stock (but at least we got them in and the issue taken care of). Picked up the vehicle when they called and said it was ready and drove it home and the sound barrier felt liner underneath the vehicle on the right side was loose. Plastic pieces were stripped out and I replaced it with some washers and a nut. The Rattle is gone now. I didn't realize that the factory warranty meant that you have to fix it yourself.

  Michael Cash
3 weeks ago
Went up here last Saturday to get a 30 amp fuse for my accountants truck and they told me they couldn't help me because the parts dept was closed on Saturday. Her windshield wiper fuse was burnt up and she was going to have to drive back to Rockwall in the rain without any wipers because there was no one there willing to grab me a fuse off the shelf. Thankfully ABC Auto down the street had a generic fuse that fit.

  Matthew Roberts
4 months ago
We visited this dealership to pick up a brand new motorhome with a Ford motor that needed service on its starter, a warranty-covered service considering it is brand new. We first walked into the showroom where at least two people were at their desks, not on the phone and with a clear view to where we were standing. After a few minutes of not even being acknowledged, we asked one of them for help. We stated the purpose of our visit and were directed to the service department around the corner of the building. We walked into the service department where there were at least three service reps at their desks, only one on the phone and again all with a clear view of where we were standing. There was also the cashier who was on the phone, and at least one person walking around in the cashier's office. After a few minutes of no acknowledgement, not even a wave, the cashier finished her call and asked what we needed. We again stated the purpose of our visit and this time were directed to the far opposite end of the building for the "heavy equipment" service department. As we walked into that department, someone was walking out into the garage. We waited several minutes before walking out into the garage ourselves where customers are not supposed to be to get someone's attention. They indicated that they would be up to the desk in just a moment. Several more minutes later, someone was walking through the department while on the phone and carrying a piece of equipment. Luckily, she stopped and asked if we had been helped to which we replied that we had not been even after quite a wait. She indicated that she would get someone, and after several more minutes, a representative, perhaps the manager by his seeming authority though that was never stated or confirmed, came to the desk. Once again, we stated the purpose of our visit. He retrieved the keys and said that he tried to start the engine the day it arrived a few times and it started successfully each time. Therefore, they did not do anything to it and did not try starting it after that first day of being in service. However, upon dropping off the motorhome, the problem was described in detail and would not present after sitting cold for some time; the problem surfaced only after being driven some distance or sitting cranked for some, presumably to heat up, though none of us is the mechanic. So, not only were all three departments we visited not concerned with giving attention to their customers, the heavy equipment service department was lazy in their diagnosis and could not have been less concerned whether the problem was corrected or we were stranded next time we drove anywhere and then stopped for gas. All of this, extremely poor customer service throughout the dealership and an apathetic and careless service department, after keeping the motorhome for two weeks before notifying us that it was "ready." Very poor "testing" occurred on day one, so why did they keep it for thirteen more days? I can't urge everyone enough to choose another dealership. You will only be disappointed with Pegues-Hurst.

  C A
5 months ago
Our RV was towed to Pegues-Hurst Motor Co by Isaacs Wrecker Service after the lug nuts came off the rear dually tires and the tires could not be put back on since the wheel studs were stripped. Even though the RV was a Mercedes-Benz chassis, the Ford dealership was willing to do the repairs. They ordered the needed parts including new wheels from a Mercedes-Benz dealer in Shreveport, LA on a Monday and had the RV ready for us on Friday. The owner, Jim Hurst, visited with us and told us what he thought caused the lug nuts to come off. He was very knowledgeable and friendly. Guy Brady, the heavy truck service manager, did an excellent job in following up with us and making arrangements for us to pick it back up. We would recommend doing business with this dealership to anyone. We are thankful for the great Texas hospitality that we received.Chad & Jennifer from Kansas

  Kevin Lynch
5 months ago
Purchased three hours from home. could have been a great experience but they wouldn't commit to the financials over the phone via the sales person. I'll I was told was I was approved. Had it not been the only truck available to me, I would have walked.

  Fred Renns
a year ago
Best Dealership hands down. Used car sales was the best. Got a great deal exactly what we wanted at advertised price no hassle. More for our trade in easy financing. I would recommend this dealership to everyone. Just one note the building is old and could use updating. Best experience in a long time. Great job guys!

  Cody Craig
5 months ago
Sick and tired of being treated like an inconvenience when I have service done. Never coming back here again and will NEVER buy another vehicle from this location.Way too many issues to type, but if you want service done here you had better leave it at 8am and don't wait in the waiting room cause you'll be there all day, then make sure you don't use their online service for scheduling because they don't honor their appointments. Also theyre more than happy to schedule your appointment at 12, then tell you the service department is on lunch for an hour. THEN WHY SCHEDULE APPOINTMENTS AT 12???Been going here for 5 years and it seems like I started having issues about a year ago and it's just gotten worse.

  John Rauch
5 months ago
Yzuri, Amos, and Doug have all been great to work with up to this point. I am still having issues with the truck, so Im hoping the smoothness continues. First time using them for this type of repair.

  Cody Blount
2 years ago
Great experience at Pegues Hurst Ford. I've been doing business with them since 2008. Go see Susan Schooley if you want someone that is honest, straightforward, and just as excited as you are about buying a great vehicle. We love our Shelby Cobra!!

  Shirley Wilson-Nipper
6 months ago
I searched for a vehicle online. Submited a request for information. A few hours later Susan messaged me the information. She was great to work with and I love my brand new Ford Bronco Sport.

  Sunday Brennecke
2 years ago
Good experience. Liked Lisa as my salesperson. She was very engaged and is still following up to close a gap that Ford Motor Company has created with auto manuals. Value versus price is good considering the current new and used auto/truck shortages.

  Mark Myers
3 months ago
This is the only site for factory service in my area and wait times have been up to a month during the past year.I won't use Pegues for regular service on my Ford.

  Micheal Reeves
4 months ago
I was well pleased with my experience at Pegues-Hurst with Mark. We are still working on a complicated item that I would love to have and they are working with me. Thank you, Mark.

  Phoenix Hart
9 months ago
I recently just got a car from them, and when I tell you I received the best customer service within my journey to finding a car. They were amazing!! shout out to Elias; he was great he was very attentive and was very helpful in making sure I brought a car that l loved and was comfortable in. I would definitely recommend him He was awesome!

  Greg Udolph
3 years ago
UNETHICAL DEALERSHIP. BEWARE!Below you will read about how Pegues-Hurst Ford uses unethical business practices of showing one price on their website and not honoring it once you are in the store. Worse than the classic bait and switch, they allow you to believe you will receive that price until you have finished the paperwork but then will inform you they will not honor their own price. Even with cash down, they will refuse your business unless you are willing to pay them extra money. This is how it happened to me:On Monday I went to Pegues-Hurst Ford in Longview to purchase a Ford Explorer. I had been communicating with a Sales Consultant since Wednesday the week before and had the deal worked out. Nothing special, just what they had on their website including the specials Ford is currently running. I had discussed with the Sales Consultant when the best day to come in to purchase it would be and we settled on Monday. So, I called in the morning and let him know that I would be that way in an hour. It is about an hour drive to Longview from Tyler. I loaded up the wife and kids to take me over so I could drive the new car home.On arrival at Pegues-Hurst Ford the Sales Consultant I had been working with was busy with another customer so he gave me the keys to the Explorer and my wife took it for a test drive (it was supposed to be her new car.) She loved it and we agreed that was the one we wanted. At this point, I consulted with my Sales Consultant and he said he didn t think there would be any issues so I sent my wife home with our 2 and 5 year old kids so they didn t have to wait around for the paperwork process.Fast forward to an hour later, my family is home and the sales consultant was free to do the paperwork. Again, we had pretty much worked everything out on the phone so I figured it would be quick by car sales standards. Then the first issue comes up; the finance manager is backed up and I would not be able to sign the finance paperwork until the following day. We worked through it and Pegues-Hurst would send someone to me with the paperwork, but I would take the car home that night. Works for me. Second issue; the detail people had left for the day so if I wanted the car cleaned, I would have to bring it back. Again, frustrating but I could live with it. The Explorer had been sitting on the lot a while, so it was filthy on the outside and had noticeable signs of others test driving it on the inside. At this point I m still ready to make the deal and drive the car home.The biggest issue came when we finished the agreement for purchase. I signed the paperwork to purchase the vehicle for $42,325 with $3000 in Ford incentives just like the website says. I planned to put $10,000 down and finance the rest through Ford. The Sales Consultant takes the paperwork over to the manager and they have a discussion. I figured something was up because it took a while. When the Sales Consultant returned, he informed me they could NOT sell me the car for the price listed on their website. The website, THEIR website, was wrong. He told me the website already had the incentives worked in even though it CLEARLY states the incentives are not worked in. The manager comes over and states the same thing. They give me a new sales agreement with the $3000 removed making the car a $45,325 vehicle. NO DEAL! After a whole day at the dealership, I had to call my wife to drive back from Tyler to Longview with our kids in tow to pick me up. The day was a waste.I have purchased many cars from different Ford dealerships. All my vehicles have been Fords or Mercurys. I have never seen such a case of BAIT & SWITCH. To not honor the prices on your OWN website is beyond UNETHICAL. It is downright criminal. As a loyal Ford customer, I am appalled that Ford allows any of their dealerships to operate in this fashion. All I can suggest is you spend your money elsewhere. Do not trust this dealership. They have no interest in gaining or retaining customers.

  Robin Watson
6 months ago
Joel was so responsive and professional, got me a great deal on my trade-in and on my new vehicle! If you are in the market for a new car or truck, highly recommend asking for Joel!

  Philip McLaughlin
a year ago
I was Very Pleased with my car shopping experience at Pegues Hurst Ford. Aaron, my salesman, was one of the most pleasant person to deal with. He really took his time to listen to what type of vehicle I wanted. We spent a lot of time out on the lot looking at trucks. He was very knowledgeable of Ford Trucks and extremely helpful by pointing out the differences between the models, till I found just the right one. During the financial aspect, I never felt pressured, like at other dealerships before. When it came to my buying my new truck, the dealership worked with me to reach a very equitable trade-in and purchase price.

  Benjamin Hinkle
8 months ago
Let s be honest Repairing your car sucks. You re without your vehicle, it can be expensive, and it s inconvenient. However, these guys made a bad thing bearable. They were flexible, communicated expectations clearly, were on-time, worked with my warranty, and made sure I left in the best place possible. It s tough to make something like this a good experience - but they figured it out! Thanks!

  Jason Dumont
10 months ago
Cost me a $1000 and did absolutely nothing. Shortest and worst experience ever by this company. Called to get a motor checked out and was told to bring it in by a mechanic working there. Had it towed in because Vehicle wouldn't start. Next, thing I hear is that it's to far gone, that it wasn't something they wanted to look at. The Vehicle ran the previous month. Did not even try to look at it. Did not care that it cost me a $1000 to bring it there after I was told they would look at it. Will Not recommend!!! Stay away.

  Kacey Wallace
2 years ago
I can't say enough great things about this dealership and the employees. From start to finish, the buying experience was smooth and easy. Any question or concern we had was met and handled quickly and respectfully. Our vehicle purchase price was more than fair and didn't include the high markups that we'd encountered at other dealerships.If you're looking for a vehicle, new or used, I highly encourage you to check out Pegues Hurst. Their friendliness, helpfulness and fairness cannot be matched! Ask for Susan!

  Cindy
10 months ago
Lisa was so kind, thorough and patient! This was my first purchase of a new car since 2008 everyone at the dealership was wonderful! And I can t think I m enough! Every time I go out to get into my new car I can t believe it s mine! Thank you, thank you, thank you!