Big Texas Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Casey Owen
3 months ago
Honest and great customer service behind the counter gave me good information along with a wicked awesome deal on some 17 rims &tires

  Travis Eades
a month ago
best place to get hard to find parts!

  Christina Gulley
3 months ago
THEY ARE THE MOST UP MOST RESPECTFUL BUSINESS I KNOWTHANKS CHRISTINA

  Kelly Davis
10 months ago
Was overcharged on a wrecked vehicles headlight assembly, that didnt even have mounting brackets, all the mounting brackets were broken & the older man @ the counter saw it too. The man, who's the owner, said I'm aure you can figure out something to make it stay in the car. He tried to charge me $125 plus tax for that broke bracket light, then said he'd take $100 plus tax. If you're a woman, you better take a man with you!!!!! They saw me coming, as a middle aged woman, who was alone & tried to seriously stick it to me, found the same headlight assembly @ Locos Gringos in Tyler, Tx for $40 bucks, in better condition & had mounting brackets, they even bought the other headlight off me once I showed them the receipt of what the man charged me. I left with a better headlight assembly & $68 bucks back in my pocket. Do Not Recommend Big Texas Auto Parts!!!! Negative Rating... Hwy Robbery & they take advantage of women.

  James Bubba Marrable
a year ago
I have called in advance to see if they have a part or a piece of glass I need and twice now I have had someone tell me they had it and I ask them to go ahead and pull it and I would be on my way to pick it up. Both times I had to have the part that day as I had already promised my customers that I would be able to get their cars done that day, and both times I am told the parts were there and when I was able to go up there I was told that they couldn't find the parts! I never received a phone call letting me know that I would need to check elsewhere in order to get it that same day so I lost both deals and costed me about $400. Customer service is the name of the game and when I am reviewing a business it accounts for more than half of my reasoning to the amount of stars I will give them. Other than those two times I have had some pricing issues where I could buy brand new parts for $30 or even $50 less than what was priced to me used. Other than that all other transactions have been good, and I'm not saying don't use this place at all. I'm just being transparent and letting anyone who might need to know that these are situations that have happened to me and to be aware of them. I would still recommend this place for everyone.

  TA R
a year ago
I don't never usually post any feedback or reviews but, let me just say this place is the only name you need to know when in need of auto salvage parts! I'll put my name to that and own it! A BIG shout out to Chris for responding to all my inquiries when no other I do mean no other places would!! HE made everything sooooo stress free. Even agreed to meet me on his day off just so I could get my parts! Who else would do this!!! Let me just say not many I know. Thank you again Chris you're the man and I look forward to doing more business with you in the future!!!!!!! Jay

  Vaneecie Bell
a year ago
Always have what your looking for!!! When you call to see if they have the part they are Polite when you go to pick up your part they are polite that goes a long way with me. Great Customer service Thanks guys

  Reginald Carroll
a year ago
Usually a very good place to get parts customer service was always awesome, but today for some reason Larry wasn't.T professional

  The Shadfather
6 months ago
One of the worst customer services I have ever encountered

  Tyler Tschimperle
3 years ago
I posted my truck for sale and within 5 minutes I was on the phone with Big Texas Auto. It happened so fast I thought it was a scam. That couldn t be further from the truth. They made a series offer and handled all the details. Tino was great to work with. Very professional and had all the paperwork ready to go. I can t believe how easy the whole process was. I highly recommend them if you are buying or selling a vehicle.

  Kileen Gaddis
5 months ago
The guys were very helpful

  Shlonda Johnson
2 years ago
Chris was able to find the part we were needing, he called right back as he said he would, and he gave us a great price for the part.

  Curtis Edwards
4 years ago
I have only dealt with this company a few times. I found them to be helpful and knowledgeable. The parts I bought were in good working condition.

  Marco Canchola
4 years ago
If they don't have the part ,they will help you find it . New, and for a good price. Good man at the front counter. Very helpful.

  JAMES WEST
6 years ago
Outstanding service! They sent me what I needed right on time! Brian and Gary were very helpful. Thank you...

  Richard Rickybobby Chaline
2 years ago
Good place to do business nice people fair prices in town

  Mike Noll
3 years ago
Had just what I needed for a reasonable price! Fast friendly service!

  Zach Botschon
2 years ago
Chris is awesome and on top of things. Super nice guy.

  Brett Hamilton
5 years ago
Within minutes of showing up they had exactly the part I needed at about half the price of an online competitor.

  GypsyRN
2 years ago
Didn't have the part but the people are really nice. We will be back.

  Connie Wiesepape
4 years ago
Has or can get the parts I need. Great people.

  Daniel Nicholson
3 years ago
Chris and the staff are great here and very helpful.

  James Lancaster
a year ago
Number 1 place for ANY parts. PHENOMEMAL CUSTOMER SERVICE !!!!!!!!

  Randall Coppola
5 years ago
Very helpful staff..very courteous...

  Tasha Wittebort
2 years ago
Great customer service

  Kim Vaughn
3 years ago
Fast, friendly, affordable service.

  Leonard DeWayne Taylor
3 years ago
Friendly and helpful staff

  Jackie Cain
4 years ago
Always trying to help some one.

  Gordon Bearden
6 years ago
Great People to do Business with

  Harold Mosley
3 years ago
Had the used part I needed