AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Joey Pauga
3 weeks ago
AutoZone on Estes Parkway in Longview, TX earns a well-deserved five-star rating from me. When my check-engine light came on during a road trip, I stopped by this location for assistance. I was pleasantly surprised by how efficient and convenient the service was. Within just 10 minutes, I had my vehicle's check-engine light read, thanks to the prompt assistance of the knowledgeable staff.Moreover, the representative who helped me was not only quick but also incredibly friendly, greeting me with a smile. He ensured my issue was addressed promptly and did some small talk. The convenience of their location right off the I-20 made it even easier to stop by and get the assistance I needed without any hassle. Overall, my experience at AutoZone on Estes Parkway was exceptional, and I highly recommend them to anyone in need of automotive assistance in the Longview area.

  Ethan Guertin
3 months ago
This is the most amazing Autozone every time I go there they are so helpful.I had a light out in my vehicle and the gentleman took the time to help figure out the problem and went out of his way to help us. I highly recommend this place they deserve the business.

  Luciana Thum
3 months ago
Brock is a ROCK, he just changed my windshield wiper in 27 degrees w wind. He said it would take 30 secs and he was right! So nice, thanks again!

  Ms Terry Lilly ladeetee
a month ago
Went for assistance with my wipers on Sunday and the guy wasn't very concerned nor helpful and basically said they aren't mechanics and I need to take it to the shop ...but the fact I had drove in from Dallas thru a rainstorm with no wipers at all the day before ( made no difference to him)...but then it again i couldn't help but think and wonder if the "color of my skin" was the true reason for his lack of concern for me!!

  Christy Burris
a month ago
Will give you the run around. The employee need more experience with knowing the parts

  Maria Roacho
5 months ago
Thank you Johnathan for all your help he is a helpful, nice person thanks auto zone for such a nice person in costumer service

  LaCatherine Byrd
9 months ago
This location have horrible customer service! If I could give them 0 stars I would. Me and my family is traveling from Dallas, Tx to Mississippi for my relative funeral and we was having trouble with our battery so we stop there to get a new battery but due to our funds being low for traveling we couldn t afford the battery they was trying to give us. So we went to Walmart to get a cheaper battery and then came back to get help to take the old battery out and put in a new battery. But due to us not buying the battery from this Autozone they didn t want help put the new battery in. As we struggling to take the old battery out they sat inside and didn t help! Smh needs better service and employee who actually helps!

  Cody Walker
2 months ago
Very nice and good employees.

  alice key
a month ago
The customer service at this AutoZone was outstanding. The young man was very helpful professional and knowledgeable would highly recommend this store to anyone.

  Randy Gann
4 months ago
there managers very knowledgeable and very helpful

  nattlie monjay
10 months ago
Always super friendly and helpful when you go in. Decent prices and can usually always find what you need.

  Suzanne Felber (Lifestylist)
2 years ago
What a great team! When my car was overheating on my way back from Louisiana I was fortunate to notice this AutoZone, and pulled in to ask for help. I know zero about cars and usually go to the dealership. Colby Miller and Sean Rainwater were so kind - they took a look at my car, and did what it took to get me back to Dallas safely. They could have said "not my job" but instead really showed what customer service should be all about. I was scared to death that I was going to be stuck on the side of the road, but thanks to Colby and Sean that didn't happen. Forget the dealership and their overpriced services - next time I am going to AutoZone!

  Dwayne Risinger
2 years ago
No stars. Was standing in line to get help. Another guy walks in and a clerk came out and helped him first. I was there to spend a good deal of money . They will never see me again.

  Antwuan H
2 years ago
I had car troubles while traveling thru Longview Texas yesterday. Friday the 13th, go figure. Stop at this auto zone and the staff was so amazing. I had not one tool with me. I purchased the parts I need and they had the right tools on hand for me to borrow, to get back going. Customer service doesn't getting any better than this.

  Stacie Fontenot
4 years ago
On a long trip home from colorado we had our battery go out. Cashier #11 was so nice, dont know her name. She came out and tested our battery and then loaned us a cart to use while quickly swapping out our bad battery. Great customer service!!!

  Jno Wadle
6 years ago
Relatively new store, easy in, easy out and on this weekday there were ample parking spots. I asked about the part I needed and was directed to the correct display area. Checkout was quick and the register attendant was courteous. All in all a pleasant experience.

  E A
5 years ago
Friendly and attentive customer service. I've never had a long wait and they have always had the particular auto parts I've needed. The location is ideal for needing to be in and out in a hurry. I compare that to the other Auto Zone near by on Marshall Ave. (Hwy 80). Which is almost always a long wait and busy.

  C Kustomz
2 years ago
These guys have always been courteous to me. The store is clean and it seems that the parts I need are usually in stock. I m grateful that this is my local store.

  Bobby Mcculler
a year ago
Great place for getting parts. I've never had a problem in store or online.

  Danny Vestal
2 years ago
Decent selection of Automotive supplies of all kinds. Selection of after market accessories such as lights, LEDs, chemicals, and other goodies. Nice and helpful staff.

  Steven E Elliott
a year ago
They were out of what I needed and out of the three guys there no one really wanted to help me finally the manager helped me a little bit it was 45 mins till closing maybe that had something to do with it I don't know

  Nate Fitzgerald
3 years ago
Jacob forgot to sell me one of the brake rotors I got, so I got a 2 for one special. That s where the good stuff ends. Jacob dropped several f bombs upon his computer being slow. In addition, the parts were wrong and I had to go to the store on hwy 80 and get them swapped. I certainly won t be returning to this locations.

  Manny Sanchez
4 years ago
My truck broke down as I was driving down the highway and I called them to see if they could help me out. I talked to Daniel over the phone and was really excited to help me. So, I purchased an alternator over the phone and they sent Cheryl M. out to bring it to me, remember I'm broke down on the side of the road. I asked her that if I could replace it quickly enough would she stick around to give me a boost and she didn't even think about it, her answer was yes. I worked on it and had a little trouble putting the belt back on but she stuck around until I was done. Cheryl you were my hero on this night! I can't thank you enough!

  Nathan Goulet
6 years ago
Extremely helpfull staff. Jumped my car just to get there. They helped me test all my systems and charge my old battery and helped me figure out the problem and figured out the best way to fix it. Staff are awesome here.

  Markeita Runnels
5 years ago
I receive great service from this place every time I go they always seem to have what I need and they don't have a problem with assisting if you're needing help putting some of your items on your vehicle of choice

  mr. smiley
2 years ago
Great place to shop just doesn't have everything, I have 1983 c10 and needed to replace the light recently the clips were worn and falling apart, had to go from store to store to find the clips I did find them though

  Robin Johnson
5 years ago
I went to this location to get my battery replaced was told I needed an alternator. I replaced the alternator still having trouble starting my car. I went back three different times asking to replace my battery that was undet warranty. Was told they could not replace it because it was still good. I asked why would I continue to have to get a jump start if my battery and alternator were both good? I was told it was a mystery they could not figure out. So I went to the Auto Zone on Hwy 80 I was told it was not my battery but I could go up the street and have them test my alternator for about $50. My mechanic told me from day one it was my battery not my alternator, but Auto Zone insisted nothing was wrong with mt battery. I took it to a different mechanic who confirmed that it was my battery. He called the Auto Zone on Gilmer Rd who replaced it imediatiatly. I now can start my car. My battery was under warranty and I could not get it replaced. I will never use this location again.

  Jessica Morgan
a year ago
I went in to have my anti-freeze checked in my truck and they said that is not something that they do, but they referred me next door to 501 automotive.

  Inder Singh
4 years ago
Was there to test the batteries for voltage which they say is free but made me purchase the terminal bolts because the tester cant hold the cable handles. worst place to be at

  Jeremy Adams
a year ago
Always a great experience, Misael always has great staffing and customer service at his store.