AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  James Rogers
2 months ago
I got waited on quickly by a polite any helpful man. Their store is well organized and well stocked. I found what I needed and was out of there in no time.

  Jessica Morgan
6 months ago
I came in and said I needed the tps sensor on my 2004 chevy. They sold it to me, got home and the old 1 is riveted in, why couldn't they have told me that to begin with? Would have saved me a day

  Rudolf K�bel
7 months ago
Sean, Jeff, Steve, and the Crew are the BEST! They work hard to make sure I always get what I need. Always considerate and friendly. Reasonable prices, great service. We won't go anywhere else.

  Carson Andrews
6 months ago
Mr. Shawn was very helpful and friendly! Helped me even when he was supposed to be clocked out. Installed my battery while showing me tips and tricks to my vehicle.

  Jim Watkins
6 months ago
Never had a bad experience at AutoZone. The staff here was professional, friendly, and efficient. Very knowledgeable. Unless AutoZone doesn't have a part, this is the only place I'll shop for my Automotive needs.

  JB
10 months ago
Absolutely the worst customer service in any establishment hands down. No one even looks at you when you come in. Employees avoid contact. And if you are ready to check out; good luck, they scatter like cockroaches in the light here. Have been here more than once and it is the same every time.

  Christopher Richards
a day ago
Very knowledgeable and professional.

  James Uncle Cracker Roy
a month ago
My favorite place to purchase things for my car.

  La Vonda Guice
a year ago
We needed bulbs for our brake lights and Jeremy Diaz helped. Jeremy was patient and extremely kind. Thanks Jeremy we will come back because of your outstanding service.

  maria del rio
6 months ago
this is the best autozone,there so helpful in so many ways in always gets the problem solved

  Juan Miranda
a year ago
the truth is not what you see in commercials that treat you kindly and help you I went to change my windshield I asked a guy there for help and I waited and waited until he wanted to come out and help me... I didn't come back with that attitude... I think there are better places where the treatment is much better

  Luis Perez
a year ago
So I went in to borrow a tool. Need the wheel hub bearing removal tool. Man insists I am wrong and sends me on my way with the axle puller and a slide hammer. He was wrong, so I rent the tool from abc auto. I go back to return the tools rented from autozone and they refuse to accept the return claiming they don't have the money for the return. This is day 3 and they still refuse to accept their tools I didn't even use. In short do not use their lend a tool program they will try and rob you. Update: after this review the district manager contacted me and helped me get everything sorted out promptly. Despite my work schedule he assured me I could go up there after my work and they would be prepared to assist me.everything got taken care of and they were very friendly and apologetic. So shout out to Lonnie and jeff at autozone on West Marshall. Thank yall very much for getting me taken care off as I don't usually have alot of free time in a day.these two gentlemen uncomplicated the situation for me and had me on my way with a smile on my face. Thanks again guys.

  Mr Jones
7 months ago
Shawn R, at auto zone is the man to talk to at auto zone. I've hard some real nail biters. But those guy will work together get it done.

  Cameron Carey
2 years ago
Overall great experience! Corbin was extremely helpful in identifying why my car battery had died and he found out I needed a new alternator, definitely saved me a lot of money down the road. Even pointed out the best shops in the area to install it for me and got me the part as quickly as possible. This is why I go to AutoZone!

  Benjamin Moore
2 years ago
Big big thanks goes out to all the employees at this AutoZone for the warm welcome and not trying to have me wait so long while the managers tracked down which stores had the parts I needed that they showed in Mt. Pleasant AutoZone lol but they knew I was around the world trying and they helped me greatly can't thank you guys enough.. great parts on my truck now and safe on the road thanks

  Sylvia Morgan
9 months ago
They willing to help u find it and if they don't have it they will tell u they may have it in another store. They will tell u how long and when it will get to the store.

  Christopher Johnson (Phaide)
7 months ago
Good service didn't have my part.

  Victoria Barber
a year ago
very friendly and helpful staff. knowledgeable on just about everything from small engine to diesel big rig motors.

  Alex Smith
2 years ago
Jeff Hudman was SO helpful! Helped me change my blinker AND my wiper blades. Super quick and super sweet and went above and beyond. Thanks Jeff!

  Jeri House
3 years ago
After working 20 hours, my daughter and I were finally headed to get something to eat. All I wanted to do was quickly get the food, so I could lay down for an hour or so before I headed back to work. I discovered the right tail light, license plate light, and brake light in the window were out while we were driving, but on when we hit the brakes. As tired as I was, my mind went to worse case scenario. The gentleman came out....I think his name was Mike....was so tired, so apologies if I'm wrong. He immediately told me it was not a big deal at all. A few minutes later, we were sent on our way. Merry Christmas indeed!

  Jon R
3 years ago
Horrible experience.The commercial accounts guy was rude!The tall Hispanic guy ! That goes by the name of ANGEL! Was extremely condescending!I would not recommend this store!! Some managers are rude! Not all !Horrible place...I would rather go to the store in GILMER!For the correct customer service

  Guillermo Monreal
3 years ago
No good customer service. I went in with my dad to return a battery charger. Mr Jeff attended us and asked my dad for the receipt, my dad said he didn't have it. Jeff automatically said he can't return it cause he didn't have proof that it was purchased there. My dad said if I insert the card that I purchased it with it should pull up the info. Again Jeff said no! Jeff asked him really rude do you know what day, time ,store and what register he purchased it at. My dad told him it was this store. At that time my dad was already upset! And just took the device back. He told me if I go to another autozone they will return it without all that rudeness. We were at the check out register (jeff) checked us out. While My dad was paying i heard Jeff say some numbers that popped up on the screen. I guess Jeff came to his senses and said ok let's try this again which register you purchased the battery charger. My dad said this one. He checked on the computer and immediately said there you are. You purchased it on the 17. His whole mood changed he was talking nicely to my dad. He ended up returning his money back on his card. If Thats how he would of attended us in the first place I would of gave it 5 stars like I did the autozone on 300. Mostly bad customer service is what makes you not want to go back to that location again.

  J Metcalf
10 years ago
Went in there yesterday to ask about my alternator. There was a new guy there and he seemed to be doing all the work. I had to wait forever, and the other staff seemed to be avoiding me. Very annoyed and will just go to abc or elsewhere today. He knew what he was talking about, HE, a blond kind of bigger man, I believe his name was Nathan, was very informative. But I had to wait on him because the others would just turn their backs and pretend to stock.Lost a good customer rebuilding his truck. Thank you.

  Angie Collins
a year ago
This store has the best employees! They are very helpful and kind.

  Nathan Wilkins
4 years ago
Was asked to wait so he could clear the floor a hour and 15 minutes I waited while they kept helping new costumers and all I needed to do was return 1 bottle of break fluid which then took him 2 seconds to tell me he couldn't give me my $7.49 back that's redicules so still have a big bottle of break fluid I don't need need some brake fluid let me know lol but that's some b.s. to me

  natalie martin
3 years ago
These people really know their job they know how to get to the parts that you need and they're very pleasant and kind customer service is a A+

  Kenath BenNathan
4 years ago
Good Store.I go here regularly.Rewards program.Easy access.Lots of parking.If they don't have something, you can get it next day

  Christy C
5 years ago
I am absolutely thankful for the guys at Auto Zone in Longview, Texas on Highway 80.They helped me with a new battery for my car.My old one was just shot and just not holding a charge any longer, so I went in and had to buy a brand new one, being my old one was no longer under warranty, and the guys there helped to get the old one off and install the new one, all within 15 minutes!I was in and out of the store and back on the road, within that time frame.Thank you so much, Auto Zone!I will definitely be back!

  Bee Henson
5 years ago
Took car to on Estes park way to get my battery checked the machine said it was good took it to the dealership and had to buy a new battery still had a warrant on it Auto Zone . The didn't want to replace it the believed there machine. Will never recommend them to anyone else.

  Kristal Farmer
2 years ago
They are always friendly and eager to come to your assistance The store is always clean and most of the time has what I m looking for