SAS Towing and Recovery Inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tori Curry
a year ago
Highly recommend Cedar Park Wrecker Service! After being stranded for over 3 hours by the company (H&H Towing and Recovery) of whom my insurance has a Roadside Assistance contract with, Davison with Cedar Park Wrecker, arrived within 15 minutes and apologized for the wait. Very polite and understood that we still had a long drive ahead of us. Thank you Cedar Park Wrecker Service for helping us when no one else would.Services: Tires, Tire change

  Walter Londrie
a year ago
I experienced a malfunction with my vehicle off of Parmer and 1431. I contacted several places, but neither had drivers in the area or were booked solid. But SAS was readily available to help me. And, the tow truck arrived promptly; in 20 minutes or so. Chris was extremely helpful, efficient, and courteous. He was inviting, held great conversation, and even suggested a few repair shops in the area. This was a great experience and will keep their number handy if I'm ever in a sticky situation in the future. Thank you, SAS!

  Lela Evans
11 months ago
The driver Chris was super friendly and had great customer service. He showed up in less than 30 minutes after I called them which is unheard of. I would recommend them to anyone who needs a towing service. Thank you!Service: Car towingService: Car towing

  albert castillo
a year ago
Tara was wonderful and thoughtful on the phone. Dustin the tow truck driver showed very quickly and was quick to load and deliver my vehicle to the destination. Both individuals were very professional and I appreciate both of them for making a stressful situation easy to get through.

  Adrian Bruhn
9 months ago
The receptionist was helpful and polite. The driver Leo was fast and very friendly. Good prices too. Changed my view on towing services.Services: Car towing, Local haulingServices: Car towing, Local hauling

  L P-Rez
5 years ago
Called and the dispatcher was friendly, courteous, and had a truck sent quickly. Within 20 minutes, Dave showed up. He was friendly. He was professional. Most of all he was efficient and the whole transaction took less than an hour. The fee was reasonable and we knew the cost up front. We ve used this service before and have had good results. Today we had GREAT results. I would recommend this company.

  Joel Gibson
11 months ago
Got stuck behind one of their trucks on 1431 between Marble Falls and Lago. Did 35 the whole way. Guy had a line 40 cars deep behind him. It was 3 PM April 17.Dude just drove straight past 2 slow vehicle turnouts.

  Ben Roberts
11 months ago
The deiver Chris showed up fast and was very friendly. He even gave me a ride to the mechanic. The tow truck was clean and nice. Im very happy with the service.Service: Car towingService: Car towing

  Oscar R
a year ago
Not a 24 hour service as stated. I tried to use this service last night and was told I would have to call back this morning as they would not have any trucks until then which wasn't going to help me. I explained the situation and my confusion on what was said to me and was met with a rude lady on the other end of the line who hung up on me in mid sentence. I was in the process of apologizing for my misunderstanding and had stated there was no reason to be rude when she hung up on me. I was talking calmly and not cursing or anything. Just trying to understand the next steps. And instead was met with this. Definitely horrible customer service at this place, at least in the middle of the night.

  David Walker
2 years ago
My daughter's starter went out in her car. Dustin showed up ahead of schedule than first reported by my insurance company. He was cordial, efficient, thorough, and explained every step he was performing. I would recommend Dustin to anyone in need of his service!!Service: Car towingService: Car towing

  Hana Yoo
3 years ago
My god. The man that picked up the phone (I presume, owner) is so unbelievably rude. I called this company after frantically dealing with a jarring car situation. Before I could even say a sentence, I was greeted with a long sigh. I asked a question about towing rates. He responded back very reluctantly. Okay... I really thought he had a back hernia over there with all the agonizing sighs that was spewing out. I wanted to confirm the prices once more since plenty of numbers were being thrown out throughout the conversation. I was responded with nonetheless condescending remarks. Highly unprofessional.If you are considering their services for your car, I suggest you research for ANY OTHER options if you want to be treated with basic customer service. There are plenty of other great towing services within the area that will make your car experience much more delightful! I cannot speak on behalf of the drivers.Service: Car towing

  Anastasiya Bulavkina
4 years ago
I was happy withe the service that I received. Cody came to tow my car after it got stuck on a curb. Turns out it didn't need to be towed, but I enjoyed the customer service too, in person and on the phone. They arrived in a timely manner and called in advance as well. Cody explained what he thought was the best strategy for pulling the car, answered questions, paid attention to detail when examining course of action, and made me feel comfortable trusting him with my car.

  Anthony Henriquez
3 years ago
Made the mistake of heading out tonight in the middle of this arctic blast we're experiencing to try and pick up some salt. Drove cautiously as the roads were slick but realized between the conditions and the drivers on the road it was a dangerous endeavor and decided to turn back. On my way back a hit a slick patch that turned my truck around, and put my rear tires into the top of the ditch. Thankfully someone in a bigger truck stopped to help, and shortly after the Cedar Park Wrecker flatbed that just happened to be on the road came by and didn't even ask just ran out his winch and helped get me out of the rut and a dangerous situation. All the while impatient drivers were doing everything they could to creep up and go around instead of wait for him to clear me off the road. The guy not only helped me out, but risked his life in the process (which given some of the local drivers is sure to be a full time gig in itself). He got me out, and told me I was all set, be safe, and keep my wheels out of the clean looking road as it's covered in ice. Didn't try to invoice or charge me.I gotta say, I really do appreciate that. This is a dog eat dog world, and after the worry of almost getting into a wreck, my attention turn to how much is this going to break my wallet for. I was shocked, at the courtesy. I didn't catch his name due to the drivers just itching to get by making the situation dangerous. But at the very minimum I wanted to express my thanks here. It is very appreciated and won't be forgotten. Courtesy is a rare thing these days and that drivers got it. Thank you.Service: Car towing

  Maris Mullens
10 months ago
Lol. Your receptionist is incompetent. Called to see if you guys were available to send a tow, she goes are we supposed to? We go, if we pay for it, can t you? She goes I don t know we don t have any information. That s the whole reason we called. I d review your front line if I were in charge of this business.

  Justin Smith
a year ago
Everyone I interacted with at SAS Towing, especially Amy, was terrific. Having to have your car towed is never pleasant, but with SAS they made everything a breeze. Really appreciated their help.Service: Car towingService: Car towing

  Kimberley Carlisle
5 years ago
Wow, after reading some of the previous reviews, I am surprised. We had a much different experience from others. Our experience was very pleasant and couldn't have worked out any better for myself and my family. We were stranded last night because it appears our car needs a new starter. I called once place and they said it would be at least a 2 hour wait. That wasn't going to work because we have 2 littles.I called this place and the woman on the phone was very nice and said that it would be about an hour. That was doable, we needed to eat dinner right down the street anyway. The tow truck showed up just 45 mins later after making the call! They were early, something I have never experienced in a tow before. Leo was the driver. He was very kind and very professional. No issues here.

  Hugo Jimenez
2 years ago
Needed a vehicle Towed. And they had me scheduled for next morning pickup. Pricing was fair. and they were very professional and courteous both on the phone and in person. Would definitely use again.Service: Car towingService: Car towing

  J Randles
4 years ago
I am new to the area and found Cedar Park Wrecker Service online. I called, made an appointment, with a real human. They sent Mike - and he is AWESOME. They were priced lower than I expected, showed up when they said they would, even offered to come get my keys so I wouldn't have to go. They dropped my car perfectly in a very small space. I would highly recommend them.

  rajat malhotra
4 years ago
I was stranded out in the middle of nowhere when my car's tire blew out. Dustin towed my car and also gave me a ride back to Austin. He was super helpful, and even offered to drop me back to my place after dropping my car off at the dealership. We had some great conversation too! Great guy and great service! :)

  Stephen Goggin
3 years ago
My car broke down at the trail of lights last night and we called these guys. The dispatcher was VERY rude to my wife, and we almost cancelled because of it, but needed to get my car out of the way. He accused her of yelling at him and hung up on her. I was standing right there and she didn't raise her voice to him at all. Not once.The tow truck driver, Leo, was awesome though. He got there quick, got my car loaded up quick, and even let us ride with him to the shop. He let me wife stay inside the truck with the heater on while he and I handled billing my credit card. He's the only reason I don't give them 1 star...Service: Special vehicle towing

  Angela Hiemstra
3 years ago
My car was towed to a yard and the guy took over two hours when it should have taken him about 30 minutes. After the tow truck left I check my trunk to see if anything was missing, I had all of my jewelry in there beforehand (I recently moved), every single item, including my wedding ring, was stolen. I called the tow truck service and the lady who answered said that I m crazy and that s ridiculous and then she hung up on me. If I could give this service -5 stars I would. Worst service and customer service in the country. Sketchy service and sketchy people.Service: Car towing

  Andrea Tanfield
4 years ago
We needed our car towed to the Mazda dealership in Georgetown from Cedar Park. Our shop referred us to Cedar Park wrecker, and we could not be happier with the service we received. Leo was prompt and courteous and had us to the dealership in no time. Definitely looking to them the next time we're in need of towing!

  Michael Weigand
4 years ago
Great service when we needed it most!!My son s car broke down (15 mins north of Liberty Hill, btw), we called another wrecker service that was technically closer to our location and were told they couldn t help us. We then called Cedar Park Wrecker and the tow truck was there to help us within 15 minutes. Great service. Knowledgeable driver and a HUGE help. We re keeping their card for the future....just in case.

  Brian Harding
4 years ago
It always sucks to need a tow but Cedar Park Wrecker took care of me and my son yesterday. They were the third place I called but the first to answer the phone and it was all good from there. Cody, our tow truck driver was great too. He shared his water, drove safe and we had a cool conversation about tricked out trucks! Thanks guys!

  Julia Nations
4 years ago
My son's car was disabled near our home in Cedar Park. I called USAA roadside assistance, and the first/other tow company's driver didn't have the proper equipment to get our car onto the flatbed. He asked if I would waive liability for possible damage if he could get it on. I said absolutely not, and he left. The roadside assistance rep agreed with me, and then sent Cedar Park Wrecker. Cody promptly arrived and put my anxiety to rest. He was personable, knowlegeable, and quickly had our car at the shop.

  Eric McPherson
5 years ago
Set up pick up with dispatcher for 830am. Dispatcher chose to put 930a on the actual dispatch, after I expressed me having to be at work at 10a. Driver showed up at 9a, and the process took over an hour to complete....causing me to be late to work. There wasn't any concern for me, the customers schedule. The dispatcher advised that the price shouldn't be no more than $125....and my bill was $141. Disappointed with the customer service as well as the execution.

  Ted York
a year ago
Hot garbage. They forgot to give me my key when I picked up my vehicle. Didn't apologize nor offer any kind of ownership. Cost me an hour of driving and gas/tolls to drive back. They didn't wait for me to get there and just left my keys outside the gate with no communication. Pray you never have to use this place.

  Phillip Barnhart
7 years ago
We were stranded on a residential road late at night, and after checking with a neighbor he texted us Cedar Park Wrecker's number. Within 20 minutes, the courteous, professional tow operator arrived, carefully got our car up and secure, and got it to the repair shop. Since we were within 10 miles, we got their flat rate - and it was a lot lower than I thought it would be for a late-night tow. If you are in the Cedar Park/Leander/Anderson Mill area (or need to get your vehicle back there) - I recommend calling these guys.

  Ashli Beene
2 years ago
This business would not let the owner (who provided proof) get inside his vehicle to retrieve his food stamps card. We arrived with identification and the false impression given over the phone to bring valid ID for the owner. When arriving, an employee had stated their rules (which were different from the instructions over the phone prior) only to be turned away and now unable to provide dinner or future meals at this time. I find this miscommunication and lack of empathy, to be cruel and unorganized.Service: Car towing

  Gina Doolittle
4 years ago
Our car broke down under 183A on Whitestone, and Cody was there within 15 minutes to get us towed to a safe location. The dispatcher was very kind and gave us good advice as to what to do while we waited. I would definitely recommend Cedar Park Wrecker Service should you need a tow.