Caliber Collision

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Hunter McCoy
2 weeks ago
Super pleased with my experience with Caliber Collision Flower Mound. Having a car in the shop isn't exactly my (or I'd imagine most people's) favorite thing to deal with, but Jennifer was awesome and kept me informed with any updates or changes throughout the process. The repairs look great & they got it back to me a week earlier than expected. Highly recommend!!

  Angelique G. Colbert
2 weeks ago
Brandon was really good to work with. Provided great updates and promised and car is back and I m happy. They also assured me that if any issues are found with their work to bring it back and they will take care of it. Their work is warranted.

  S B
4 days ago
I love Caliber, but they are so busy, I have to use the Chevy dealership. Got me in 5 days faster.No worries.

  Diania Hanson
2 months ago
Calliper Collision on 407 near 35. Did a fantastic job on my car it looks brand new! They were exceptional to deal with from drop off to pick up! Car was ready when they said it would be and were great communicators throughout the process. I can t recommend them highly enough!

  Dianey Fraide
4 months ago
Wonderful techs and customer service who always updated frequently and answered any questions I had. They did an amazing job on my infinity making him look like a new car after my collision! Would recommend for any repairs you need, they will get the job done, asked for Frankie best tech out there!!

  Julie Lawson
2 months ago
Well, I would reduce the stars for how extended the schedule is - no more dropping by for an estimate. Three to four weeks out for an appointment to get estimate. But they do a great job once you get there and it isn't their fault so many bad drivers exist.

  Christopher Siefken
2 months ago
Great service, knowledgeable and were able to get us our vehicle back early. Have used the shop twice now and both experiences were excellent. Highly recommend. Plus a great warranty on the work.

  johnathon hodges
a year ago
Frustrated with quality of service, lack of professionalism, cleanliness of vehicle when returned, length of time it took to repair, and lack of customer service.I dropped off my vehicle after the first week of May to receive paintless dent repair from hail storm. After several delays and the pushback of my pickup date, I received my vehicle one month later. My car was missing the hood insulation parts, the trim around my windshield was popping out, there were still dents on the hood, in the inside windshield and sunroof had a greasy residue smeared by gloves. My rear dash cam had the wire pulled and the camera was now unaligned.I communicated this to Raymond, the manager, of all of these issues, but it took him over 2 weeks to respond with a solution. He told me to not write a review and to wait until we can get it resolved. When I told her about the dirty windshield, he laughed and asked if I tried cleaning it myself... I'm thinking to myself that I should not have to clean up after them, especially when they're getting over $15,000 worth of revenue from my car. Raymond also had tobacco and was spitting as I was having a conversation with him on the driveway of the business. I could tell Raymond did not like it when I told him that I need that windshield to be cleaned before I pick up the car. Completely unexcusable behavior.After getting the missing pieces replaced, I got into my car and trash was thrown in the passenger seat and they did not remove the sticker off the outside of the windshield and the inside windshield was still dirty.I paid a separate company to professionally detail the interior of my car to clean up after caliber collision.I have been more than patient as this process started in February when I scheduled my appointment and it's now mid-august and we're still not to a full resolution. I've had to ask off several days of work to make to pick up my vehicle, even though caliber at the last minute said it was not ready over and over. I have escalated this to the general manager Tony of this location any hands the job back down to Raymond. There's a reason why I stepped over Raymond's position to get the job done. I will not take my business back to this location because it's clear they cannot get the job done.Services: Painting, Body & Trim

  jeanie luttrell
2 months ago
The repair experience was the best. The front desk staff and my service tech were awesome! They were very attentive and took care of our vehicle quickly and washed my vehicle and cleaned the interior as well!!

  Rick Contreras
6 months ago
They provided excellent service, staff was very helpful, courteous and professional. Jennifer, our representative was especially very helpful, providing updates on the work to our vehicle which we truly appreciated very much. In addition, Jennifer went above and beyond to get a door issue fixed which she put a technician to work on so that I would have the vehicle returned to me quickly. Thank you very much Caliber Collision and thank you Jennifer!Services: Painting, Body & Trim

  John Arent
3 years ago
My wife and I would like to thank Caliber Collision in Flower Mound for incredible service and restoration of our passenger door on our Lexus 350ES which came into contact with a mailbox unexpectedly on a very dark road a few days after Christmas. As you can see, it is 1/27/2021. The encounter with the mailbox was on 12/26/2020. The before and after pictures says it all! Beautiful job done by Frank! Exceptional professionalism by Kristi at front desk and Jennifer who was our contact person was simply brilliant. I took the car in on 12/28 and picked it up today, 1/7. It was done on time promised by Jennifer! Overall customer service and repair quality was terrific!

  Brandace Laska
4 months ago
Caliber really takes care of their customers. They send regular text updates, even when the update is just that they re waiting on a part. They are kind and courteous. They do what they say they re going to do and they make the whole process super easy for their customers.

  Three & MaK
a month ago
Service was smooth and easy, car was ready for pick up before estimated completion. Jen was very detailed and kind throughout the process.

  Bonnie Nerf
a month ago
Needed to get my bumper replaced dropped car off onTuesday and they had it repaired by Friday. I was informed as progress was being made in repairs. .Happy customer .

  Michael Brod
3 weeks ago
Our service advisor Jennifer was very competent and the repair work is excellent. Repairs were completed earlier than promised.

  Kelly Qualls
5 months ago
Work done on vehicle was great. Staff friendly and professional. Only complaint was when they disconnected and reconnected battery they failed to tighten negative terminal. After picking it up tried to start car and it didn't start. Contacted them and informed them. Other than that very satisfied.

  Chris W.
3 months ago
I dont trust anyone else, I am extremely picky with my cars, hands down the best here.

  Atlas T.
2 weeks ago
This is my go to shop for repairs! Their communication is great. I love that they update me with simple texts to keep me informed.

  Oscar Castro
7 months ago
These guys do it right the first time! My vehicle was at a different Caliber location due to the large number of vehicles in repair. Had the worst experience with them. Tony, the GM took care of me and got my vehicle back ahead of schedule. Would highly recommend this location.Service: Body & TrimService: Body & Trim

  Kapil G
2 months ago
Quite bad customer service. Called to take an appointment for body shop work and lady on the phone wasn t courteous and just put me on hold. And never came back.

  Mark Griffin
2 months ago
Very good customer service. Terry did an amazing job working with us and keeping us informed. They did a great job.

  Ginnifer Doyle
2 months ago
The repairs on our car were done to perfection. The only problem with this location is the rude and unprofessional receptionist.

  William Navarro
2 months ago
This shop takes pride in their workmanship, follow up is on key with accurate keeping you on the status on the repair.

  Kathleen Crusing
a week ago
Wonderful employee an incredible job on my car thank you for a job well done.

  Maria Vivian Gonzaga
2 weeks ago
They did an excellent Job to repair the damage of my car

  Sean Baird
a year ago
The receptionist at this location was extremely rude and unprofessional when I called in and attempted to schedule a repair. She directed me to an incorrect website and wasted an entire day causing me to delay my repair. I called another Caliber location I had used in the past on business 121 and they were able to assist me immediately. Should have gone there the first time. The 407 location was just closer to my house. Won't make that mistake again.

  Jay T
6 years ago
Troy, Kyle, and the guys at Caliber Collision really came through for us at Freedom Marine. We needed a trailer painted on the fly for a boat we had coming in, and the Caliber team did an amazing job in a short amount of time! Thank you Caliber Collision!!

  Bryan Stone
8 months ago
They did an ok job on the repairs. A section was off with the repair and when I brought it to their attention they nicely blew it off. Also, the communication was pretty poor. They were hard to reach in person and seemed to prefer email and auto replies. Nice enough in person but the overall experience was pretty meh

  Swathi
4 years ago
I had great customer experience at this place. We have a radiator issue with my car during last Friday holiday season and went to see this place. Kyle the manager was really nice and took care of the whole thing and rental car while my car got fixed. Terry who inspected my car immediately figured out the issue and explained next steps. They all are amazing. Truly have personal touch from reception to the manager Kyle . I was little stressed with car issue and the place is a big relief on my stressful day. Thank you all. I have to include the enterprise car person who took care of my rental car is also so nice. Overall amazing job guys. customer experience is 5 out of 5. Thank you all for being at your best. Hope you all had great thanksgiving.

  Lisa Splawn
2 months ago
Jennifer was so professional, her customer service was exceptional!! Definitely recommend!