Rotex Truck Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jose Gomez
a month ago
The service department rarely takes calls, and when the call goes thru they hang up or leave you on hold for ever. Not to mentioned they take forever to work on your truck. I don t know why but in Laredo they suck.

  Peter Das
10 months ago
This is my second visit at Rotex. I am bringing new motorhomes for recalls from Optimum RV in Robstown. Both times they brought us right in and the service is quick. Both International dealers in San Antonio and Victoria wouldn't even answer the phone. Thank you Rotex for your superb and speedy work!

  Alex G. Dominguez, I.D.
3 months ago
The staff is very helpful and friendly...

  Scott Arnold
a year ago
We had to two our truck to Rotex and it was a nightmare until our truck was in the service bay. Rene and his team were to the point, had the truck diagnosed in a timely manner and had us fixed ahead of schedule. great job guys, thanks again. JMSA teamService: Auto engine diagnosticService: Auto engine diagnostic

  Roger Betancourt
8 years ago
2014 ProStar International first visit all they had to do reset a code, that took a week of excuses, they tried telling me that it was the injectors when I threaten to take the truck somewhere else I told them the truck drove fine with that code on for more than 2000 miles after I got into it with them they finally got it out IT TOOK A WEEK just to reset a code. Now my truck is in the shop for a battery change well the stories have begun first day I was told it was in diagnostics that supposedly took all day, called the next day all they did was charge the batteries all day, next day all they did was remove the batteries, next day install batteries, day 5 checking the charging system still not done, take in mind I have been calling twice a day, AutoZone can charge and check batteries in 6 hours, the truck has 4 so if they have only one machine that would take 24 hours and the next day to check them install or reinstall this shop is ridiculous full of lies they like to milk it specially if the its under warranty or a big trucking company because I'm sure they charge top dollar for Labor Hours.

  David Robinson
a year ago
They are very slow, they kept my truck for 8 days lied and said it would only be 2days then lost my extra set of keys they took out of my truck.

  D Lankford (Bigd)
6 years ago
Nice people nice place to get truck worked on and by parts for it

  Team HUNLEY
3 years ago
Buy a 35,000 dollar intl prostar truck (3) ask for a simple part number but company policy says no, cant help. Not only did I call another out of town dealer in matter of seconds supplied the part number as well as quote 40% of their over 400 dollar price. .Not to mention other means of getting any part number. Thanks for the no sale.

  Angel R.
a year ago
Terrible customer service. Floor people always rude and nowhere to be found. Supervisors are a joke.

  John Herron
9 years ago
I see a few comments on here relating to timeliness of repairs and thought I would relate my experience earlier today. I have a 2012 ProStar with the Maxxforce 15 engine. I showed up at 0730 when they opened with my stop engine light on and that incessant beeping that drives us crazy. My DPF filter alarm had been previously sounding and I couldn't force a regen cycle. The engine had also begun to derate which means I couldn't maintain highway speeds.My experience started off like most shops with a service writer telling me that he probably couldn't get to my truck till tomorrow. He was full of excuses why he couldn't. When I attempted to review the check-in paperwork before signing it, he tried to hurry me through the process by repeatedly saying "Just sign it" I asked for another service writer and the difference between the two of them was like night and day. All I heard from the new service writer, P.Sanchez, was that we can and we will. He was with me every step of the way answering any questions I had and keeping me updated on the tech's progress. Best of all? I was out of there that late afternoon!If the General Manager R.Rosas is reading this, I want you to know that my negative experience was turned into a positive one, due entirely to the efforts of one man. I write this review, in part, to recognize him. You should too. It's because of him that you now have a return customer.

  Laura Gale
a year ago
Truck has been there for a week and a half for a heater hose. Still don't know if it's done. Tried to get the company to take it somewhere else.Service: Auto engine diagnosticService: Auto engine diagnostic

  jeanne berg
6 years ago
1 truck problem fixed out of 3 caused 4th but I got new batteries under warranty. Very dissatisfied. Won't be back. Customer service and understanding sux.

  Bobo
2 years ago
They were vary professional in looking into my trucks problems. Despite being many trucks in the lot i was in and hour within an hour they were nice friendly and a well oiled professional crew.

  Jack Schooler
3 years ago
They don't deserve any stars but unfortunately I have to give it least one it took them 3 days to change out a sensor for my def

  Benito Garcia
3 years ago
Great place to get International part$ fast & friendly... After winter freeze back to normal hrs. Open up at 7am..

  Lolasmom
7 years ago
This is the 2nd time my truck has been here for repairs and these guys are very friendly even tho they are swamped with trucks in line for service.. I really like them

  roberto morin
a year ago
Great service excellent crew specially Jesse nice person

  THOMAS EVERAGE
7 years ago
Very very bad dealer and shop, paid alot of money for them to rebuild my back drive axle, they for got to put a crush sleeve in between the inner and outer Pinon barings, drove around for 7 months before I found out, they still hAve not warranteed the work , every time I call they hang up on me!

  Juan Morales
a year ago
They were great help ,also professional.

  Everardo Morales
11 years ago
I have an 08 Prostar first took it to these shop i was charged a thousand something truck ran okay for a week or so, then took it to El Paso Border International and they claim it was the Doc so they replaced it after almost a charge of 2000.00 ,truck ran okay for a few weeks and now the same problem, warn engine light with triangle? Now what? Truck loosing power. I'm starting to really loose faith on International, is there a really good dealership out there that can fix my problem once and for all? Or are they out there to make money from u and just make stuff up so u can back again and again?

  Jose Salinas
3 years ago
Took my truck 10 am for pm/dot they said only 2 trucks ahead of me they never called me decided to go at 4pm they had Don nothing to it wanted me to leave it overnight for a pm.

  Rufino Sanchez
3 years ago
Friendly atmosphere they do very good work with reasonably prices.

  Corey Grubbs
a year ago
Great efficient service by Robert Garay in the service department.Service: Auto engine diagnosticService: Auto engine diagnostic

  Katherine Straughn Smith
2 years ago
Dropped trk on Monday afternoon for air conditioning...she was done Tuesday nite!! These folks ROCK!!

  Jeanie Meece
2 years ago
Took two weeks. If you need anything done fast this isn't the place to come.Service: TransmissionService: Transmission

  James Clem
3 years ago
Big time shop. State of the art facility getting things done right. Offers Jasper Engines and Transmission products

  Larry Garza
a month ago
Friendly staff

  Senthuran Veera
6 years ago
Dealership like this I never seen in North America to change my starter took them 5 days to fix in the truck! Guys try to avoid this F**k place!

  Nicolas Cortez
3 years ago
My truck was in and out the same week, excellent job and customer service

  Lorenzo Vasquez
a year ago
Always get treated like family here.