Jerry's Truck and Auto Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Franco Zamora
a month ago
Needed to get my car fixed, took it here because of the high ratings on Google. They were knowledgeable, transparent, and quick, with a good warranty policy on the car battery I ended up needing from them. Wish they were a little less expensive, but I never felt like I was being cheated.

  Alan Mills
2 months ago
Jerry's was able to identify and correct issues I was having with my 2020 GMC Sierra. Took to local GMC dealer (Powell Watson) and after a week - they did nothing. Took to local Chevrolet dealer (Sames Chevrolet). After 1.5 weeks they did nothing, lied and sabotaged my vehicle. Jerry was prompt, courteous and kept me informed on what was being done. Replaced all 4 faulty GMC brake pads & rotors. Identified electrical issues and referred to an experienced and trusted electrician. Excellent work at a fair price.

  Ms. Loyola
6 months ago
An amazing experience once again, Jerry is the type of mechanic that truly cares about his customers and their needs. Every question was answered with the receptionist she has such a radiant energy that fills the shop. Prices can vary depending on what you need fixing but every time I get my car back from them it s like brand new!!Services: Electrical repair, Auto engine diagnostic, Engine repairServices: Electrical repair, Auto engine diagnostic, Engine repair

  Joseph Spears
3 weeks ago
Most honest and wholesome people I have ever had the pleasure of leaving my vehicle with. Definitely coming back!!

  Rohullah Hussaini
a year ago
Very nice and respectful employee, they have done a great job repaying my Van with a very affordable price $200 lower than the other mechanics.

  Jose Melendez Jr
a year ago
We have been long time customers of Jerry s. This is my go to shop family owned, honest , always get great and professional service. From the front desk which is always courteous and helpful to there mechanics which are very knowledgeable. the owners are always on site and over see every job that gets done they take pride in getting the job done right. Jerry always personally explains the issues and gives you the best recommendations on ur repair. I like the fact that they use quality parts and we all know that you get what you pay for if we go cheap. People always ask me recommend a mechanic I always say Jerry's they always ask how are the prices I say they are what they are reasonable. When your vehicle is broke down you don t have the option to tow it from shop to shop and get quotes on repairs so for me I take it the the shop I trust without a doubt. You can t put a price on an honest and knowledgeable mechanic shop. So if you read this far I know personally that Jerry s treats every customer with the same honesty. Recommend 110%!Services: Auto battery replacement, Steering & suspension repair, Steering & suspension replacement, Auto engine diagnostic, Brakes, Air conditioning, Wiper blade installation, Auto maintenance, Auto brake replacement

  Rene Valadez
11 months ago
Very unhappy with the service and turn out. Checked in my truck for a misfire got a computer diagnose and a smoke test done to find the issue. Jerry kept my truck for 45 days telling me that he needed time later to be told that he those not have time to check my truck and fix it . Very disappointed that he still had the nerve to charge me for the diagnose and sit my truck in his lot all this time. The business as per Jerry is lacking personal he is overwhelmed and has to much work then he can handle. A simple solution for me on a business level don t take anymore work then what you already have putting customers in a bad position not providing the service. Very simple if you require his services heads up and be ready to leave your vehicle their plenty of time . I don t recommend this place excuse after excuse here I am still with the problem probably worse then they way it was and know have to start over with another shop . Hope this review can help you make a wise and business decision on considering this shop . Update 4-27-2023 went to a humble shop that I was referred to by another vendor only to have the issue taken care of in 30 mins was something very simple that a fancy and famous shop could not fix but sure quick to take your money my cost $30 bucks . You took my money this time Jerry but you sure will not again you should be ashamed hopefully this review will help others to think about your services and all the bs you use and lies you come up with .Service: General repairs & maintenance

  Brenda Perez
a year ago
This shop is great all around. Friendly staff in person and over the phone. Their service is great. Jerry is very knowledgeable in what he does. Takes his time to explain and goes out of his way to try and save you money. Good, great, fast service. Will definitely continue to bring my vehicles to him for service. Thank you, God Bless You, your family, your business.Services: General repairs & maintenance, Auto engine diagnostic, Engine repair

  Esteban Reyes
a year ago
I have been there several times and ever since it s my to go shop. The front desk ladies very knowledgeable on their job. Mechanics are very professional. Jerry always very courteous and gentle with customers.Services: General repairs & maintenance, Auto maintenance, Oil changeServices: General repairs & maintenance, Auto maintenance, Oil change

  Teresa Ramirez
a year ago
After two visits in as many years, I'm heading in for a third time. for a new problem with my vehicle. I feel confident that Jerry's will not over charge and that they will fix my transmission.Services: Transmission, Auto engine diagnosticServices: Transmission, Auto engine diagnostic

  Kayla Jones
a year ago
I had a check engine light come on and after having autozone try to read the code they couldnt tell me what was the problem. Being new to Laredo I was panicked to find a auto shop. I m always cautious when going to new mechanics. I have a 2008 Chevy Malibu. One of the only shops with reviews was Jerry s so I decided to check them out. The front desk lady was super nice. They were busy (good sign, right!) so I had to wait a few hours but I didn t mind. The owner Jerry explained that I had a crack on some pipe that was causing my O2 sensor to throw a code. I know a little bit about cars but not that much to know the name of the pipe lol but he did show me the pipe and it did have a crack in it. It wasn t expensive to fix so I was happy about that! I also told him about my car smelling like gas from time to time. He checked my fuel pump with a small mirror on a long stick and found a crack on the fuel pump and gas all over the bottom of my car. I agreed to have the fuel pump replaced. Once he took the fuel pump out he asked if I wanted to come outside and see it. I did. A small crack at the base of the fuel pump where the hose is connected. My whole fuel pump was soaked in gas!!!!! I am EXTREMELY lucky he found this. I just drove from California and paid $600 for maintenance before I left and they didn t catch this!!! I m am so glad I made it safely. I can not thank Jerry enough! Yes it was expensive to replace as the part alone was about $300 (he has great prices, what I needed done was just expensive) but the went above and beyond to explain the process, cost and timeframe. He even showed me every item he replaced. Where it was damaged, what it does, and why it s important. I can not be more impressed! I have found my new mechanic here in Laredo and I would recommend him to anyone who ask!!

  Corina Martinez
3 months ago
Can Always count on this place to fix our trucks. Very professional and friendly..

  Laura Arredondo
8 years ago
We've been a customer of Jerry's for several years & I can only say all our experiences have been positive. They always give us an estimate before working on our cars. Their work is excellent & never had any problems. Jerry, owner, & Melissa are extremely courteous & their service is amazing & timely. We completely trust them with all our vehicles. We commend you on your business.

  Rodolfo Cabrera
2 years ago
I was having problems with my vehicle. I took it to Jerry's Truck and Auto Service and they were very attentive and their service was more than excellent. I highly recommend them. My truck feels like new. Thank you. Rodolfo Cabrera.

  Melissa Gonzales
7 years ago
The service was outstanding and quick. We came from out of State and had car troubles on the way. The towing company was horrible but when we contacted Jerry's they responded and were ready to work on our car. The price was so reasonable and the customer service was beyond our expectations. The moment you walk in there it feels like a family atmosphere. Highly recommend it!

  Kyla Duffy
2 years ago
We had an emergency that Jerry and his team were quick to address at the end of the day. The front office staff were helpful and understanding, and Jerry gave us an immediate solution. Can't say enough good things about Jerry's!

  Ricardo Bernal
5 years ago
My family and myself have been lifelong customers for Jerrys Truck and Auto, and without a doubt, i can say, that we will not go anywhere else for the servicing and maintenance of our vehicles. A testament to them is the fact that I have had 3 dodge ram trucks that were sold with over 300 thousand miles on each of them, and they were maintained by Jerry and his staff. I never had to do anything drastic, and they maintained them and helped me get the most out of them. They are very reasonable in price, very professional, knowledgeable and will not do anything to your vehicle without discussing any and all possible options. I might add, the only reason that I sold my trucks, was to move on to a newer one, not because there was anything else wrong with them. The owners that have them now, are still running those trucks and taking them to Jerry for maintenance. Similar results with all of my families vehicles. If you want professional service, great staff, reasonable prices, and service with a smile, then look no further. They are second to none, and to me that is a fact

  Elisa Murillo
3 years ago
Excellent service, I took my Yukon for regular brakes maintenance and issues with the AC..owner took the initiative to look up any manufacturer recalls and even set up appointment with a local dealer so I could take my vehicle for repair covered under extended warranty. He could have easily charged me to do the repair himself, but instead saved me several hundred dollars. Honest and fair prices- will definitely take vehicle back for upcoming maintenance and repairs!Services: Brakes, Air conditioning

  M. Gonzo.
2 years ago
Excellent overall service great communication from the front desk to Jerry himself. Jerry offers the best advice on your services and has experts in his shop. Don't hesitate! bring your vehicle here.

  Maria Tovar
5 years ago
I have been taking my car to Jerry's for over a year and always get excellent service. The service is very quick and the staff is always very polite. Even though they don't do windshield wipers when I took to my car in for an oil change they went to the store bought the wipers and put them on for me. Highly recommend this place.

  eric cortes
9 months ago
I wanted to see if this was a good shop so i unplugged a plug that goes to fan they never seen it or tried to look if it was getting power they over charged me for radiator flush when it was a new radiator bad place don't goService: Electrical repairService: Electrical repair

  Ismael Arreola Jr
2 years ago
Jerry's Is Simply The Best When It Comes Tp All Your Automotive Needs. I Can Honestly Say... From The Excellent Professional Staff At The Counter. To The Excellent Professional Knowledgeable Mechanics.. Truly Excellent Quality Service All Around.....From A Name You Can Trust !!! A+++ In My Book !!!!!!

  Debbie Garcia
3 years ago
We are pleased with their customer service. Our truck has a wheeling bearing bust and Jerry was able to fit us in his tight schedule. We were traveling from Mexico to Indiana.I am FOREVER grateful for this auto service!

  GRV
a year ago
Very honest with the customer and fair prices. If you need your car repair or if you just need routine maintenance, this is the place to go.

  Suheyl Buran
a year ago
Good and honest people. They have a personal touch offering Coffee and quick Service. What else woulI ever want From a repair shop. All excellent experience.Services: Engine repair, Brakes, A/C installation & repair, Air conditioningServices: Engine repair, Brakes, A/C installation & repair, Air conditioning

  Miguel Rodriguez
2 years ago
Left Yukon early 8:30am and was never inspected the lady told it would be done by 12 and when I arrived truck was in the same spot. Had gone in for and and brakes very dissatisfied had great reviews expected better service was going to spend at least 500 dollars or more.

  Roger Averitt
5 years ago
Sorry to do this but here goes. I met Jerry when he was on Ryan street, very honest and always looking out for your best interest. Once moved to his Calton location, the two vehicles I took to him were never "fixed". After having to take the vehicles back, and charged 4 figures each time, I decided to look into the vehicle myself and found the following:Car 1- took in for spotting of what I noticed transmission fluid, was told by Jerry after diagnosis not transmission fluid, but worn out head gaskets and charged over 1k to get entire gasket kit installed. Back home, still spotting, went under it myself and found the transmission cooling line full of old grime. Took it back, says not the line, but coming from up top in the transmission and gets me to replace transmission gaskets, another 1k and still spotting along with clicking of my AC. Take it back, replaces transmission line I was asking for in the first place and diagnosis an actuator in dash causing the clicking, another 1k+ transmission covered, but clicking comes back, call Jerry, wanted me to take it back as possible another actuator. I take it somewhere else and pay $90 due due to new actuator being installed backwards.Car#2 - front end suspension is off on older model vehicle. He diagnosed for days stating that he checked with people in San Antiono and needs to replace entire front end, paid top dollar, for parts from San Antonio (they left the box in the truck from local tire center. While driving, can hear the springs when hitting bumps, told Jerry, wanted me to take it back. Took it somewhere else and springs were installed backwards.Looks like he has over head now and is taking out on his loyal customers.

  Cristina Vazquez
4 years ago
We had been traveling for days from Florida heading to Laredo, TX. Our truck had been having issues since we got to Beaumont, LA where we took it to a shop and we were told that the diagnostic did not show much but it could be the muffler. When we reached Laredo the recomandation was made to take it to Prontos muffler, so we did and Armando stated that it was not the muffler to take it to Jerry that he would find the problem. We took our truck, to Jerry himself and explained the issue the truck was having. He assured us that he would find the problem. After a few hours our truck was fixed and the cost was minimal. ! It was a blessing to have gone to Jerry. Thank you Jerry

  Miguel Huerta
3 years ago
Very good service and good friendly staff. I like how the owners comes to you and explain what was going wrong with your car and even shows you the part causing the problem. I recommended its kind of pricey but very good reliable job.

  Maria Gonzalez
a year ago
This is the best shop ever. There's friendly staff. The job is very well explained. You really get awesome rates. I always reccomend this shop.Service: Auto maintenanceService: Auto maintenance