Firestone Complete Auto Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ruby Garcia
3 months ago
Seriously the worst! Customer service is terrible! Waited over 3 hours and they only had 2 cars in front of me! Employees have no knowledge and rude! Never again! Employees nowhere to be found and customers walked in

  Mitch Mitch
2 weeks ago
Mr centeno and staff always helpful whether it's selling me tires or changing my oil or a wheel alignment the staff at Firestone always professionalAnd as a repeat customerThat I am for years they are always showing me and explain to me in detail what is wrong and what needs to be replaced like tires or oil changes batteries and etc.I can always count on Firestone and the staff like Albert to be there for me in my time of needThe next best thing to a dealership is Firestone

  Maria Bedarte
2 months ago
Great customer service and quality work provided at this location. I have been a customer for +20 years. Mr. Jorge Centeno is an awesome manager.

  ramiro pena
8 months ago
I had a tire going low very fast . I got here at 6:45 am to open at 7:00 am. I was the second customer of the day. I was attended earl. Customer service was great, but it took 1 hour and 40 minutes to repair one flat tire. So just be ready to have some patience because it doesn t seem like they are motivated. On the other hand the job was completed.

  Tariq Tashtoush
2 months ago
Great and honest store manager, very friendly, and with great service and repair. Better service and cheaper than the dealership/dealership

  Gabriela Gonzalez
8 months ago
I do not recommend doing your inspection there. They tell you they can install or fix whatever you are missing, but they price-gouge you. I saw it be done to several people there, and they did it to me when they said I needed lights for my license plate's lamp. Then they checked off my inspection, and when I checked the lights, they didn't even work.Then they tried to do it to a relative of mine when they tried to sell her $65 wiper blades, even though hers were perfectly fine, but they wouldn't pass her inspection unless she changed it. Ended up just needing one replaced for $13 at Autozone down the street.

  Dale Ball
4 months ago
They had me in & out really fast. I barely had time to eat my lunch LOL

  Ann Alz
2 months ago
I had a flat tire so I decided to go to Firestone. I didn't realize it was late and they were about to closed. Anyways the staff was very professional during my situation and help me get my tire fixed. They definitely exceeded my expectations at how they went above and beyond to help me. Honestly I didn't expect it because no other tire shops would do that during closing time. Thank you so much! Will definitely recommend this place.Update: I recommend buying all your tires from here, they are safe and high performance. Already driven mine for almost 3 years and they are very resistant.

  Teodoro Silva III
7 months ago
Great experience with Firestone yesterday! (Background : trying to get my car inspection done but currently many places are not doing it bc the TX system is down). So I called around and then called here and spoke to George who said they can do the Inspection, just that there's a small wait. So I took the chance and went to Firestone and they got my car Inspection in and out like in 30 min ( I know others are done in 5 or 10) but to me it was a great experience bc they were professional and did the job. IDC about waiting bc my bigger issue was Also needed to get my car registration & plates & the Tax office was 3 block away which saved me time of having to drive there

  Roland Stark
7 months ago
Horrible experience. Left my vehicle at 8 am.. For alignment, rotation, inspection, and oil change. Guy was like should be done by noonish. I called for update 2 pm and they said it was almost ready. Get there at 4:30. Nothing had been done to the my vehicle. I was like... How do we go from almost done to nothing being done? Then they blame for the vehicle getting there 30 mins ago... I'm like no my vehicle has been here since 8 am. I was willing to give them a 2nd chance, but it came back to bit me in the behind.

  Ruben
2 years ago
Been to Firestone several times and dealt with different employees this place is outstanding great customer service and they know their job pretty well! I will definitely return if needed.

  jorge Gonzalez
8 months ago
Last yr I went to the one in McPherson worst mistake I made. I purchased two tires with insurance 9 months after I took it in for a flat and was told it could not be patch. They wanted 200 drs for another tire .So I went to Florida for vacation and stop at a Firestone for a quick repair so I ask them about the tire n I was told they should have patch it not to try to sell another for 200 drs and that s with Ins.

  Emmanuel Santos
11 months ago
Initially took my truck to Firestone located in McPherson for brake repair. They left a mess, brakes started to squeak and would get vibration when I applied brakes. Took it to Firestone San Bernardo and they were able to correct issues including alignment and balance. Customer service was great as well.Services: Wheel alignment, Brake service & repairServices: Wheel alignment, Brake service & repair

  Mario Martinez
2 years ago
Real busy on Fridays. Took 5 hrs to have two tires mounted, balanced and align. Even though the waiting time was long, I am satisfy with the product and friendly service. Let's wair and see how respond to their warranty. I've had bad experience with their other store.

  Ismael Lerma
2 months ago
Great customer service and work

  VICKY MP
2 years ago
Bad experience this morning when I went to do the the state inspection for my vehicle, the man told me it will take a few minutes but took so long and it was only me no more people waiting. I ask him if he was almost done cause I was late for work so he told me if I didn t like it I could go somewhere else or go some other day, go earlier or if I prefer come back later. He was rude and disrespectful cause you don t tell that to your customers. I was just asking why the man was taking so long. I ve done the inspection every year and never take that long. Really bad customer service.

  Carlos Ross
7 years ago
Very fair pricing, best availability for technicians in the city. I wanted to give them the full five stars, but I drove away still having a Check Engine light that was inadequately diagnosed and led to further (thankfully Firestone-guaranteed) work when I returned home. In the end, these guys got me out of a real jam, and for as good a price as could be managed, so definitely an above-average grade from me.

  Destiny Aguilar
4 years ago
Love the service better than last years, Luis was very attenttive to me as well as to otger customers in the lobby. He did his job amazing loved his service. Totally recommend him if in case you need your inspection.

  Pedro Gonzalez
a month ago
I've work there before

  Daniel Hernandez Jr
2 years ago
Good service. Employees make sure to keep you informed. Prices a bit on the steep side, But better than taking your car to a second rate shop.

  Melinda Rodriguez
5 years ago
The person who helped me named Jesus was excellent in courtesy, timeliness, and expertise. Will go again for auto needs! I saw him and other personnel show the same excellence to several customers, including elderly who were helped with timeliness. Try them, You will not be diaappointed!

  Reynold J Rodriguez
5 years ago
Best of the best always great prices and excellent customer service on San Bernardo I highly recommend it Centeno store Manager goes above and beyond to help out in whatever the customers need. Great mechanics always there to answer any questions regarding your vehicle

  Marcos Torres
6 years ago
Well I came for an oil change last week and that went fairly well. No issues. But I came for a tire a few days later and this was a bad experience. Maybe it was because they were closing soon due to a parade. But service was compromised. Company truck F-250 tire was $200 plus $70 for services but they didn't even try to put the spare under the truck, didn't try shut off the TPMS light, which was due to them not filling the new tire with enough air, and they didn't replace the plastic hub which was in the backseat. After I noticed these things I asked them to do it for me which took them an additional 20min and I had to help.

  Darren Holly
3 years ago
I can't say anything bad about this place. They're the greatest if you don't go to this Firestone I suggest you do the young man at the counter ( smh his name just slipped my mind sorry) went way above and beyond very respectful and courteous will definitely come back whenever I need car assistance thanks guys

  John Williams
9 years ago
Fair prices. Great customer service. I went here to change my spark plugs and paid like $150 less than the Honda dealership here in Laredo by the mall.

  Gloria Garcia
6 years ago
Horrible experience. Worst customer service. Lack of communication among desk staff and mechanics. Long wait times even with appointment. Wouldn't recommend. Go somewhere else even if you have to drive a bit farther.

  Rolando Sanchez
6 years ago
Wow Great Customer Service, Guys in there go above and beyond to service your car! Keep up the good work guys! Definitely recommend to others!

  Olga Hernandez
a year ago
Bad bad service they take hours to do one simple service, and they don't even acknowledge it, why am I still here?Service: Auto engine diagnosticService: Auto engine diagnostic

  Isaias SAINTZ343 Santos
4 years ago
Great place fast service the earlier you bring your car or truck the faster you will get in mins the have your they will tell what you need to fix before the charged you

  Abut66
2 years ago
Great customer service, truthful diagnosis of vehicle issues and excellent mechanic work.