Koepp Chevrolet, INC.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Justanother Man
a week ago
I was quoted 2-3hrs for work but then it took 4hrs + 30 min. At >$80/hr this was a larger bill than expected, and left me wondering if maintenance team was slowly working for more $$$.?.?. Also, I asked to have wiper fluid sprayers checked because they clog every 6mo. I was told this would be covered (parts and labor) under warranty, but then at billing I was charged $40 (1/2 hr) for MX to inspect. We ended up not replacing them b/c the warranty for the new (already replaced) part had a new 12mo or 12k miles warranty. 1- if I knew this was not going to be covered I would have never asked them to look into it. 2- why is the new part not covered under the original warranty??? Clearly it s a frequent fail part and this is a design flaw, not a user/owner caused problem.

  Eric Chandler
3 months ago
So, this is not a complaint about cost, I know it is a dealership and prices are higher. It is not about the guy working in the parts department, he was very helpful. This is about the rudeness of Blake.So my mom had paid for brake pads. She is 75 and thought I said to get them there. Once again not complaining about price, even though they were 4 times more expensive then the highest price ones at Advanced Auto. I took my mom back to get refund and everything was going good until Blake came back to approve the return. He told me "we can do the return". I said ok and just said I thought it was strange for them to be 4 times the price. He said "you know at the dealership it is more expensive". I said I know, but I was just shocked. Then he had to open his mouth again. Blake proceeded to say "she knew the price before she paid for them". Don't know about you, but there is no other way to take that comment than as a rude one. As I said, my 75 year old mom is the one who paid for them and did not realize the price difference. Instead of Blake saying "I know it is a lot more but that is the dealership" he had to say the comment above. Someone needs to teach him customer service and some manners.

  Clay Ballentine
4 months ago
This is just a wonderful dealership. It's tough to put into words the difference between this dealer & every other dealership I've done business with, but if I had to put it into words, I would say it's a family dealership. They will sell me cars in the future, and I know they sell cars where the whole family has their cars. If you just want to look, that's fine - no pressure ever. Their questions are based on what your needs are from sales to warranty to finance. They do not waste your time, this was important to me as I knew what I wanted to buy, and also an extended warranty. They didn't try to sell me anything else. I would call that classy, and elegant service in a small town environment. If you're in the market for a new Chevy, or a good used car/truck, you need to see these guys first. They are a fine group there that does not over sell or push in any way. I can honestly recommend them to anybody within a 250 mile or so radius. You won't be disappointed.

  Michael Simmers
5 months ago
I ll keep this simple and short. I m 53 and have purchased many new vehicles over the years. This was hands down the best experience I ve ever had at a car dealership. Joe was amazing. Really nice guy and dedicated. Even responded to text message long after business hours were done. Lance was also amazing. He did a great job of getting us a good price on our trade in. Also really appreciate him pushing transportation to get our new car here.Most of all, I appreciated the No pressure, honest feel I got from everyone! Thanks guys!

  Tressie Nehus
a month ago
Made appointment, got me in on time, did not try to oversell me on anything. Was out within an hour. Best dealership experience I have had in years. Well worth my drive from Floresville.THANK YOU!!

  Norris Wms
a week ago
My extended warranty end up being a shame, so my truck never got repaired of the AC being inoperable. I'm shopping around for a better price to repair since it will be 100% out of my pocket.

  Betty Maultsby
2 months ago
My Truck had to be towed in and from that point Jessica took the position to keep me informed and BEAT the time she estimated for me to get my truck back. Koepp Chevrolet is very BLESSED to have her running the Service Department.

  Elizabeth North
9 months ago
I had just totaled my previous car out and was extremely overwhelmed by the urgency to get a new vehicle. I reached out to Madi and told her the things I was looking for in a vehicle and price point. She got back to me immediately with multiple options and didn t try to sell me something I couldn t afford. She was absolutely incredible and made this the easiest most stress free car buying experience I have had. Was in my new car in less than a week. Going a step above and beyond, a couple weeks after I had my car she still reached out to check how it was all working out. I will be returning to Koepp and Madi for my future car buying needs. Ride with McBride y all!

  Dr. Roe
a year ago
Salesperson was nice. Surprised they had such a small selection. We needed a bigger truck. Only offered $28,000 for our 1 year old trade-in we still owe over $60,000 on. It also has a $7,000 lighted high topper with lockable tool compartments on the sides, they didn't give any credit for and its less than six months old. They actually encouraged us to keep our truck. What a shame. We're ready to buy bigger. Guess we'll go elsewhere.

  Frank Vasquez
9 months ago
This was the most pleasant car buying experience I ve ever had hands down! Maddie McBride is so professional and friendly. This is the 2nd vehicle I ve purchased from Koepp Chevrolet and Maddie McBride. Honesty, character, and a down home friendly atmosphere is truly genuine here. Thank you!!!

  rick arevalo
5 months ago
Best buying experience ever. This is a small town dealership and all the guys there were very friendly. Lance the GM was situated within a few feet of the main floor and very accessible.Sheldon and Joe hammered the deal in less than an hour.

  Brian Johnson
3 months ago
Joe was awesome! This was the best experience I have had buying a new vehicle. The GM and CfO were very professional.

  Dalton Hearne
2 months ago
Loved the dealer you did a very great job super nice and overall an amazing person. Live my new car.

  Ken Journey
3 months ago
Jessica was top notch and kept me posted the whole time. Even compensated for me being late on my drop off time. Quick turn and shudder appears to be gone.

  William Hollingworth
2 years ago
Service.Recently took my vehicle in for 60,000 mile maintenance. I was initially reluctant due to the stigma of dealerships eye gouging on mark ups I was pleasantly surprised to see this wasn t the case. The Service Manager Blake was direct and transparent on what was optional, recommended and needed. The experience went so well I purchased more than the labeled needed category and will definitely be giving this dealership my trust and business again.

  Michelle E
3 weeks ago
Took my vehicle in due to issues. Had the vehicle back and repaired in a day. Great fast service with care and respect.

  Michael Hartman Jr.
6 months ago
Love the customer focus. Store feels small enough to still care about the customers, which is more and more rare these days. We will be traveling to Koepp Chevrolet from now on. For every new car and truck we buy. Thank you all.

  Jerry Cosper
4 weeks ago
I like the way everything stays on schedule. Speedy service. No long waits for oil change.

  Andrew Smith
10 months ago
Excellent service, professional, trustworthy, and caring. I worked with Joe and his manager Blake on ordering a new vehicle. They helped every step of the way.One of the best dealerships I have ever worked with. Much better than the San Antonio dealers. Highly recommend and will be shopping here again.

  Lisa Garza
4 months ago
Smooth and seamless...an enjoyable experience! Joe was fantastic and appreciate Joseph's work on the finance portion.

  Tamara Freelon
10 months ago
I had come across this car dealership by just taking a drive down Rigsby Ave/87 Hwy. Then I made another trip just to check out their inventory due to my Husband mentioning to me that he was thinking of wanting a new car. The salesman Joe was there on this particular Saturday. He showed me some cars and we traded information. When he approached me he had the most friendliest and energetic attitude. You would think that we knew each other already. His vibe is always welcoming. I was able to bring my husband with me so that he could see their inventory. When I say my husband even liked Joe's welcoming spirit that tells me a lot. That let's me know that Joe really cares about his customers and is willing to work with them.

  Yolanda Zaragoza
a month ago
Just went in to look, got convinced really quick and purchased it that same day

  Sam Whiteside
a year ago
Caution out of town buyers.After I called to confirm interest in purchasing a car before scheduling an overnight trip, Koepp increased the price by $1000. This atop a few other missives and the car ultimately not being on site because the owner took it out for the day.Backstory:I called Koepp to confirm details for purchasing a car listed on their site and arrange a trip. The salesperson was friendly and trustworthy in a small town way though some aspects of the purchase were inconvenient - because their bank takes a few days I needed a cashiers check. Also, the trade in was over 30% less than other quotes so we had to plan to drive two cars both ways.When we got on site the next day, the price had been raised $1,000 and the sales team was unwilling to call the owner who had driven home for the day at lunch. They offered for us to come back the following day. I was left frustrated both because I had taken a day off work, driven 4 hours with a new born, and had nothing to show for it but a cashiers check to cancel.It also felt like their small town charm and 100 years in business was more used as a con than to reflect an honest rural value set. The staff was charming though, fwiw.

  Jesse Hardy
9 months ago
It was a great experience. We got the car we wanted at a price. We agreed to, and the trade-in value was great. I highly recommend the dealership and Jeff Enriquez as a salesman.

  Joseph Mayes
a year ago
Sales Staff, Sales Manager, and Finance Manager are top notch. Very smooth process and explained very well by all. Highly recommend this dealership to anyone needing a new or pre-owned vehicle. Service Department are outstanding and helps with all processes. Courteous, friendliness, and professionalism are a couple of top qualities this dealership possesses. For a great experience from beginning to end, this is the place.

  Doug Rush
a year ago
Great location for me, five minutes from my home residence.Service department staff are exceptional, took time to explain everything.Pricing for service is fair, military discount applied at checkout.Highly recommend this dealership.

  Susan Wilkinson
a year ago
I received superior service and Jason Castillo and the service manager went above and beyond to me. Although my vehicle had just gone passed initial warranty date by a short time, it has less than 15000 miles on it. They came to bat for me and I was so relieved and thankful when they were able to assist in getting my issue resolved to my highest satisfaction. The mechanic also did fine job and was very polite and courteous. Thank you very much.

  James Heil
a year ago
Had to get 2 vehicles inspected the same day. The poor young lady working at the service counter deserves more than a raise. It took a little while, but that's OK because it was the only place in town that could do it for my cars. Other than that I have no complaints but really give that young lady a paid vacation.

  Jesse
a year ago
Great quick car buying service with no gimmicks or pushy sales people. My sales person, Madi was always quick to respond and transparent when I had a question about my vehicle or the process. One of the few dealerships selling with no mark ups. Would definitely recommend Madi and Koepp Chevy to others

  Aurora Robeson
6 months ago
Went there for their in a year summer Festival, very nice facilities. We didn't check out many vehicles, but would love to support this family business.