Toyota of Killeen Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mike Rodriguez
9 months ago
Purchased 2023 4Runner, and the experience was great. Everyone was professional and helpful. Toyota just got a forever customer.

  Bob the Baker
4 weeks ago
Super disorganized, cancel appointments, and overcharge, I drive all the way out to Cedar Park to get my toyota serviced since place is so unprofessional.

  Chris Gardner
3 months ago
Lazy employees, only car lot in central texas, where I had to go find a salesman. Yet there were at least 5 just sitting inside helping no one.

  juan briones
8 months ago
On two separate occasions I took one of my vehicles in for service which included spark plug change and brake fluid change and the service was not completed correctly. The first time they left my brake lines open and I ran out of brake fluid causing me to get it repaired. The second occasion they forgot to connect all the hoses back when the spark plugs were changed. This caused my check engine light to come on resulting in another trip to the service center. Even though all this is very irritating and frustrating they did right and corrected everything free. I just would for training to occur to ensure they double check their work before someone gets injured.

  Walter Brizuela
10 months ago
We bought a brand new RAV4 in 2013 and service has always been good-no complaints. Pretty easy to work with, they always keep us informed of any faulty indications or any parts needing repair or maintenance. They do a pretty thorough vehicle check at every oil/filter change, so I can plan/budget for it.

  Lynette Sneed
11 months ago
Everything was pleasant and the gentleman that helped me was so polite it's like going to the doctor for one thing and they find other things that need addressing lol

  Glide
2 years ago
Professional service and very courteous. Also a good place to get authentic Toyota parts without worrying about knockoffs. But like any dealership it will cost money. You do get what you pay for. Definitely get any service I can't do myself here.Tip:Get your oil change here and you get a professional diagnosis of your car for cheap from professional Toyota techs. Then you can save by doing the work yourself.

  Evelyn Ramirez
2 years ago
Took my truck( with an 8:15am) appointment time to replace my fuel pump and was told it would be a 3 hour service. It is now almost 5 pm and I called to ask about my vehicle, I was told I would get a call back but never did. I went to Toyota to ask, and was told that an appointment is only for you to arrive and drop off your vehicle not for the vehicle to be worked on at that time. They stated that my vehicle would get put in somewhere in a slot throughout the day. I saw my truck barely with the gas tank being taken out at 4:45 pm, then why have me drop off my truck at 8 am?The staff also made it seem like we did not know what we were talking about and was rude. I would not recommend.

  JerichaP
3 years ago
I've gone to the Waco Toyota and wanted to try the Killeen store due to Waco's advisor team and feeling like I wasn't being taken care of properly. First off, Killeen has a very clean and very organized facility. Their staff was more than helpful and even gave me a list of ways I can take care of my vehicle in the future which I absolutely love! I only went there to get an oil change and tire rotation but they gained a long term customer. I will definitely be buying my next Toyota from this dealership.

  Xavier Mosley
2 years ago
I never leave reviews but this was absolutely the most lazy money pit service department I ve ever been to. Car was sent to them for a simple repair/install and diagnostic. Got the vehicle back with issues that I didn t have before. These issues are common like interior lights not working (pretty noticeable). They even attempted to charge me for a part that would ultimately not be needed. The simple fix was 1 $2.99 fuse. Instead of finding this solution they just went for the first expensive part. I ve own Toyotas since I started driving and this place is by far the worst place. DO BETTERService: General repairs & maintenance

  Thomas Chamberlain
3 years ago
I made an appointment for 11:30 am today...I had to wait an hour and a half to get the oil changed...the waiting room was totally full. They did not service my car for 1 and 1/2 hours before they finally called me. THEN WHEN I WENT TO PAY WITH MY CREDIT CARD I WAS TOLD MY CARD REJECTED THE CLAIM AND IT WAS NOT A GOOD CARD. I was totally humiliated with the way I was insulted by the clerk telling me my card was no good. After I demanded that my card was good she charged me herself thru her computer and the charge went thru without a problem.Besides my time and insult I went thru with this dealership I would highly recommend going to Don Ringler in Temple if you really want to be treated with the respect you should have!TOMService: Oil change

  Joe Klingemann
2 years ago
I had an appointment for 7:45am. Got there at 7:30am to check my car in. I waited until 10:40am before someone finally saw my car. What is the point of an appointment when they can look at it whenever the hell they want. If you are taking your car there be prepared to wait hours before they finally look at your car.

  Octavious Jones
2 years ago
I had my scion towed here for a ECM reprogram at the request of my mechanic. At drop off I stated the car was disabled and asked if they could check for other problems also, I was told it would be $160 for reprogram and $55 for diagnostic unless additional labor time was needed but I would be contacted to accept the charges before done. I was contacted by them the next day stating that my car key needed to be replaced and reprogrammed before they could determine issue but not sure if that is problem or not. So I declined the services, at pick up they made me pay $140 for this! They didn t do a complete diagnosis on my car! This was stated verbally. Why am I being charged 140 for you all to tell me absolutely nothing and did not do any work on my car. Please beware of these companies taking advantage of people during a pandemic.Services: General repairs & maintenance, Auto engine diagnostic

  Jason Talton
2 years ago
Waited 2hrs for scheduled service. It was an hour and a half before someone checked in with me, and that was only because after an hour of waiting, I asked for a sit rep. I understand the situation they were in, but I do not appreciate being neglected.

  Charles Williams
2 years ago
The customer service at Toyota of Killeen is always great, if not exceptional. The people are friendly and professional. The service techs are knowledgeable. My vehicle is always returned clean and in a timely manner.Services: Transmission, Air & cabin filter replacement, General repairs & maintenance, Oil changeServices: Transmission, Air & cabin filter replacement, General repairs & maintenance, Oil change

  J. Bridges
2 years ago
Waited almost 3 hours with my baby for a simple oil change... Thats a $98 dollar oil change AFTER a 10% discount for the wait.Yikes. Just do it yourself.

  Jennie Bisese
2 years ago
I wish I got a better deal, being active duty, paying in full and being on time for my appointment. But that was in the past in the past, letting it go. Just not letting go my car, still have my 2005 Prius.

  Stephen Boynton
4 years ago
You need to be on guard and question whatever they tell you. They told me I needed to buy a new battery. When I got home I checked and it just needed water. I'm still running on the same battery 6 months later.

  Misty Karafi
a year ago
They've done most of my oil changes and the service is amazing .Staff is very friendly

  Kevin Pruett
4 years ago
I went in today to see Brooklyn Johnson at Toyota Of Killeen!! She got me into my 2020 Tundra! I 100% recommend her for anyone looking to get into a new or used vehicle!

  James Paul
5 years ago
Store was very clean. Staff inside and out are great also .... I believe rocco is best of the best foe sales staff. Service needs to losten more to complaints than what a code says about a vehicle

  Mike Donovan
2 years ago
Appointment at 9:15 after initial checkin did not speak with anyone until 10:30. Might be done by 10:50 still waiting.Service: Oil changeService: Oil change

  John Williams
5 years ago
Took one of my cars in for some recalls, they went the extra mile and made sure it was in excellent running order and drove it home the next day, Excellent Toyota service department.

  Kim Gregor
4 years ago
I am very happy with the service provided. I usually don't have to wait very long and the staff are usually very kind and respectful.

  Ricky Sessions
4 years ago
They've been taking care of my car for the past 9 years. Always great service

  Jennifer Frazho
a year ago
This place was on point. From the time I dropped the vehicle off to pick up..

  JiWoong Chang
7 months ago
Great service and kind people

  Rosaline Landrum
10 months ago
Great prices and friendly staff!

  Laura Parr
3 years ago
Easy in, easy out. Great, helpful people work there. Very friendly and helpful.

  Leanna Garner
3 years ago
The AWESOME staff in the Service Department are ALWAYS professional, knowledgeable and courteous!