Rays Certified Mechanics | Killeen Auto Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Myrna Slagle (Lady M)
5 months ago
Owner took the time to check my car to find out what the problem was with my car. Update: I took my car back to be fixed and within a short time I was on the road again.Very reasonably priced, Very courteous and helpful. Great location and I would recommend. Thanks Ray and sorry for any inconvenience on my part.

  Latrice Coleman
a month ago
I love this place everyone is so nice and friendly. They do amazing work. Ray is definitely someone that will look out for you. Truly appreciate your service.

  Tim Reed
3 months ago
I WILL NEVER USE THIS COMPANY AND WOULDN'T SUGGEST ANYONE USE THIS COMPANY... I HAVE A 2011 CHEVY LTZ I BROUGHT TO THEM TO DO THE TIMING ON IT AND AFTER A WEEK I WENT TO PICK IT UP AND AFTER A HOUR OF HAVING MY RIDE BACK IT STARTED MISFIRING. SO I RETURNED IT AND AFTER 3 DAYS THEY CHANGED THE SPARK PLUGS AND I CAME BACK AND PICKED IT BACK UP. 3 DAYS LATER SAME PROBLEM STARTED BACK UP SO I TOOK IT BACK TO THEM AND ONCE AGAIN THEY CHANGED THE SPARK PLUGS THAT TOOK THREE DAYS. I ASKED THEM TO CHECK THE TIMING BC I was told they missed it up and they told me that it's good. So once again I had to go without a ride for Three days and this time when I went to pick it up it lasted a week before the motor blew up while driving to my daughter school. The moral of the story is don't trust theses people bc it was bc of them I had to pay $6000 dollars to another repair shop to replace the motor. I paid ray $4500. I lost $4500 bc of them .

  P Lyon
a year ago
I spent 6 to 8 weeks calling around to different auto repair shops for a major repair that was quoted to be more than $2200! I kept receiving the same information that my repair would need to be paid for upfront. I called Ray directly, and he was more than kind and generous to order the parts for my vehicle prior to doing the repair so that they would be available when I was ready to drop off my car. The repair was done well and completed the same day. My total cost for parts and labor cost far below half of what the other places were quoting me. They did not try to oversell me on other issues that need to be addressed and they were professional from beginning to end. I plan to come back in the future for the minor maintenance issues as well. Excellent service!Service: Steering & suspension repair

  Ida Hodge
7 months ago
These people intentionally misdiagnosed my car trying to scam me out of thousands of dollars. Told me I needed a new engine. When all I needed was a new alternator. They also work with Precision auto tune so do not trust these two places Especially if your a female they will LIE to you to try to get over on you DONT FALL FOR IT. Find someone in the army that does side work on cars! That s what I did. These auto shops around here are desperate for a come up!!! PLEASE BE AWARE

  Joe Hernandez
7 years ago
The van stopped charging again .let's see if he's a man of his word ????Desperately want to get back to call.As I figured .didn't help fix original problem, put some new hose. W ich was not the problem, .took them 2 hrs to figure this out. $250 and they did not fix the problem. Rip off If you ask me....gives Texas a bad name....

  Delta Bravo
a year ago
Brought my car here to have my brake rotors changed, the rotors were changed but my brake calipers were scratched all over! Owner literally told me, you should have told us to be careful and not scratch your calipers sorry for not assuming that respecting my property was only optional upon request. Seems as if they do not care about others property. The owner did not charge me for the brake job, however that was after making a fuss. Visit here with extreme caution.Service: Brakes

  T A
2 years ago
This place has good people doing a great job on repairs. I've been bringing in my old car here for a few years now. As people we forget that somebody has a life outside their jobs and can make mistakes or simply have a bad day but I can honestly say if my car needed to be fixed or corrected it was done. And at decent price. .also letting me know other things that need to fixed. Thank You Chris and everyone.RIP Mr . Jake

  Daniel Skelton
3 years ago
If you're in need of a great mechanic shop that is trustworthy with excellent customer service then I would highly recommend going to Ray's Certified Mechanics. Instead of taking the $90 from a customer, he advised her that it would basically be a waste of time and money to have our car inspected because of the fact that the vehicle was still covered under manufacturer's warranty with only 33k miles and since the car was from our lot at Freedom Country then he assured her that we were a reliable and trustworthy dealership as well. Thank you Jake for your honesty.

  Titana Nevaeh
2 years ago
My overall experience was great. They are very honest in their work and will not rip you off. Even if there are a lot of cars schedule for repairs, your vehicle will get seen and repaired the same day. For future repairs, I will be taking my vehicle there and did I mention the prices are affordable. I definitely recommend this place.

  Eric Jayne
5 years ago
I have gone through Ray twice now for some higher priced repairs for two vehicles. Rays and his team are not only experienced and meticulous, but also pleasant, professional, and willing to help. Ray s prices are much more realistic than any big box shop and he stands by his word no matter the scenario. Outstanding work from Ray and his team.

  Rory Seppanen
8 years ago
I have a 2010 Acura MDX that I bought on a salvage title. The dealership would not guarantee the work that they would do to the car. Ray does. I have taken my car to them for various services over the last year. They are honest and David is one of their best mechanics. They have over-quoted and undercharged me more than once. They will show you things on your car that other shops would ignore until it is broken. They are fair and professional. I have read the negative ratings and I wonder if we are taking our cars to the same place. I never felt taken advantage of or lied to. They have done additional preventive/ minor things to my car that they noticed while fixing it. They did the repairs without adding it to the bill. They were more concerned with my safety. They are not "fly by night" backyard mechanics. They are what their name states.

  Aaron Capulong
9 months ago
They were very helpful and got my truck fixed up for a good price.Services: Auto water leak repair, ElectricalServices: Auto water leak repair, Electrical

  manuel solloso
4 years ago
I went to Toyota mechanics and they charged my $700 and weren't sure why my care had a cylinder misfire and said come back but it will be $800 benefited parts. Ray found out in a hour and had it fixed for $250 thank you Ray's you guys are the best.wish there were more people like you guys.

  Tonya Mitchell
11 months ago
First time at Ray s mechanic shop. My experience was awesome!! Will be going back to get more work done. Thanks Guy s!!Service: General repairs & maintenanceService: General repairs & maintenance

  Kyle O'brien
7 years ago
If you want great professional quality and trustworthy work done at a fraction of the price and hassle of the dealerships than I would highly suggest this place. They have great customer service and on more than one occasion Ray and his highly trained staff have gone above and beyond on their work to provide outstanding service to my vehicles. I always suggest this establishment to all of my friends and family members as I trust that they will provide high quality service with a professional attitude.

  Chrystene Ingram
4 years ago
If I could rate 0 stars I would. First, they said they would charge $49 to figure out what was wrong with the driver side window of my 2000 Ford Explorer, and then upped the price, FOR NO REASON, to $99. Then, after we said okay, they tried to charge $500 for the fix.Turned out, that what they said was wrong with the car, was not the issue. Why charge so much to diagnose what's wrong with the car, only to be wrong about it? This place is a scam and I would NOT recommend to ANYONE. I will be spreading the word about this to EVERYONE. STAY AWAY FROM THIS PLACE!!!!!!

  Ray Watters
9 years ago
I do not rate a repair facility high on the first visit. I have been to Ray's three times for various maintenance on my wife's Mustang. The most recent was for brakes. I highly recommend Ray's. His technician, David, is ASE certified and top notch in my book!

  Brian Giblin
11 years ago
I would definitly not recommend Ray's. I had my car towed in and asked for a diagnostic to be done. A week and $1500 later I drove away being told my car was good to go and everything sounded great. Soon as I drove off I quickly discovered 1. I HAD NO BRAKES! and 2. The engine was sputtering, coughing, and backfiring like crazy. No where on the diagnostic did it mention brakes. I even mentioned I needed somethings installed that the car desperately needed and they had no idea what I was talking about.

  Ray Etchison
9 months ago
Good service, great pricing and updated information about your vehicle's status.

  Ida Hodge
2 years ago
They scammed me because I m a young beautiful girl that drives a 2021 Mercedes Benz. They Intentionally misdiagnosed my vehicle trying to score 7k out of me. Told me I need a new engine because my car wouldn t start.. I refused & took it to a guy off the street, replaced the alternator for $500 with parts and labor included! DO NOT PUT YOUR TRUST IN THESE PEOPLE THEY TRIED IT!!!!!!!!!!!! will be reporting them to the bba

  Ernest Oliphant
5 years ago
Don't settle for Rays Mechanic. I owned a 2012 VW CC. My engine seized up. I took my cars to Rays Mechanic. Out of many things that went wrong. Jake assisted me with a CareOne card to see how much I would get approved. My engine replacement would cost me 6500.00. I only got approved for 400.00 on the CareOne card. I decline this amount because I decided to get a loan with Nave Federal for the entire amount. Needless to say after two engines put in my car and neither of them worked, I traded in my vehicle. Two months later I get a bill in the mail for 400.00 from CareOne. I called and stated that I never owned a card like that and they must have the wrong number. The lady explained to me that Rays Mechanic has the authority to CHARGE your card even if you don't have the card on your person. Jake charged my card for the full amount of 400.00, after I already paid the full amount to have my engine replaced. Please take my advice and don't trust your car to these crooks. They are not friendly to Military and will do anything to take your money. I also had a paid of JBL Headphone stolen from my car when I dropped it off. Jake told me, "He is not responsible for anything left in the car once it is dropped off." So what that tells me, is that he doesn't even have the nerve to make sure the people that work for him are honest and can be trusted. I had to take my car back a total of 13 times after both engines has been replaced in my car. My AC stopped working, my car stalled and even shut off on the highway once with my two kids in the back seat. I will NEVER see this place the same again. I caution everyone to PLEASE think twice before you settle for Rays Mechanic. They pose a direct risk to your safety, and care about nothing except getting paid.

  Ana Barbosa
7 years ago
The place is great! Friendly, honest, fast and cheaper service around. They took great care of my car, had my car double checked 1 day after to certify all was fine, and when I had trouble, they were quick to serve me so I could have my only car back in service. Highly recommend!

  Yaimee Gomez
9 years ago
They're the best. Do not listen to this people here saying the repairs were too much. If your car is messed up of course it will be too much. And they always tell you the price before doing anything to your car. You can compare them to any other repair shops in Killeen they're the best, cheapest, and more customer service orinteded. Great people, great service!!!!!!

  Melinda Moya-Williams
2 years ago
Had my A/C repaired at Firestone in Las Vegas, before the Warenty was to expired it went out again. Firestone had my Yukon back and forth for over a month trying to fix. Replacing parts here n there. Finally they gave up and said they could not do anything.... took it to Ray s and they put my original AC module in that Firestone said was bad and cleared the lines, then my A/C is working great. Been coming here for 5 years.Service: A/C installation & repair

  Patricia Ogden
a year ago
I have used Ray's Mechanics many times and I have always been satisfied with their work and prices.

  Alexis Rodriguez
2 years ago
Just like all the time when I take my truck there, I always get professional quality work done and warranty on the repairs, I absolutely recommend this place to everyone, price is good and the service exellentService: Electrical repairService: Electrical repair

  Jeff Gettys II
2 years ago
Ray was extremely professional and helpful with diagnosing the issue with my vehicle, he not only helped with the diagnostic, but explained what was wrong, why it effected my vehicle and a multitude of ways to fix the issue. He has my business for life, thanks Ray!Services: Exhaust, Auto engine diagnostic, Engine repairServices: Exhaust, Auto engine diagnostic, Engine repair

  S S
7 years ago
They do not call back like they say. They do not do what they say when conducting an inspection on a truck. They say one thing about a warranty and then actually tell you tough luck pay out of your own pocket. I bought a truck sight unseen and used there recommendation on it and then find out there is more wrong with it after I already put money down. I will never recommend them to anyone ever!!!!!!!!!!!!

  Jonathan M
7 years ago
I'm in Killeen on vacation. Came in expecting a $300 tune up. They checked the car, explained my issue was something else, and I ended up paying 1/2 of that!!Ray thoroughly and clearly explained the issue I was having, and let me decide what I wanted to do without any pressure. VERY IMPRESSED!! I highly recommend this place to the people of Killeen!!