Pep Boys

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  ana brizuela
5 months ago
It was an easy process for me. I had ordered my tires and install online. Showed up for my appointment, and was done within a bit over an hour. I had a few questions about the brand I was getting because I hadn't heard about them. This is my first set of tires I've gotten in over 12 years (typically lease but kept this last one). Head tech is what I assumed he was put me at ease with his answers. Can't beat the free install that goes with the tires. Overall happy!

  Eloyza Clavijo
4 weeks ago
Excellent service and honest business. My kids and I only go to Pep Boys in Killeen for our cars. After going to different business in the past, I feel that people here are very knowledgeable and care about their customers and our cars. It's sad to say, but I learned more about my car in the last year and half about my car from this people, than in the past several years from other shops.

  T. Register
2 weeks ago
Great Service today at Killeen Pep Boys. Juan went above and beyond to repair my vehicle in a bit of an urgent travel situation.He and the team provided an excellent solution and had me out of there and back on the road in less than two hours after encountering an emergency ar 3 AM and making a same day reservation at 5 AM in the morning for 10AM.Thabk to you Juan and the Team.

  Michael Guevara
a month ago
These people are absolutely TERRIBLE HORRIBLE NO GOOD VERY BAD! Do not waste your time or money. They had my vehicle for TWO MONTHS with no time frame on when it would be ready. When they gave it back, it was still not in working condition. After 4 months, I needed to get my tires fixed and even with a warranty they are still charging $260.00. Waste of time and money. 0 stars

  Agatha M.
5 months ago
HIGHLY HIGHLY RECOMMEND!!! I was skeptical at first but I learned that they came under new management and they did an amazing job on my car. I got new tires and brakes. They were able to find the greatest deal to use such as coupons and military discount. They told me that the military discount would take more money than the actual coupon. I haven t had any problems since then.

  Laura Ladner
5 months ago
Customer service was great very friendly and explained everything that needed to be done. I would give 5 stars but I made an appointment for 10am and it took 5 hours and $640 a bit pricey to get 2 new kuhmo tires and an alignment plus tire rotation and tires balanced. I could see 2 hours maybe 3 hours but 5 hours is a long wait for that amount of work. Juan was very professional, the shop just needs to work on time management and offer a small inconvenience discount if you have to wait that long.

  Liz Davis
a month ago
This place is amazing, great service, great prices compared to how everything is so expensive now and not to mention everyone is super professional. Juan the manager is great and gets things done as fast as possible to not have you waiting too long. I highly recommend it!

  Sierra Snider
3 months ago
Such an honest place! They do honest work and will not over charge or give you a necessary "needs to be done" list. They're always so quick, compassionate and knowledgeable. Could not recommend this place enough!!

  Mariea Adams
5 months ago
I had a 9:30 a.m. appt for a simple oil change and it took 4 hours to begin working on my vehicle. Everything seems to be broken from their computer systems to their coffee machine and they are understaffed for the appointments that they have scheduled and don t take walk ins.**update**The next day I found an oil stain in my driveway! I returned to the establishment where it was explained to me that they had accidentally spilled my oil filter when they were changing it and it had gotten all over the splash guard and was dripping from that because it had not been cleaned off.

  Nikka Manning
5 months ago
I had a crazy tire emergency and Amber was literally the best! Very informative and knew what she was talking about. The maintenance done on my car was so quick I barely had time to grab Starbucks I never let anyone else in Killeen touch my car and this Pepboys location s services has been and stayed consistent.

  I.D.G.T Joker
5 months ago
Over priced me by 3x the amount on filters and tire sensors, went down to autozone same exact parts 3x less but don t worry the guy boasted about how he s quoting those prices without labor included on top of this the inspection claimed the psi on the tires were 30 at arrival and 30 when it left how ever I checked them before and after not a single tire read to 30 psi. they also didn t tighten the bolts on my engine filter cover after checking it aswell as leaving all the small air flow tubes disconnected. 10/10 don t recommended buying any parts here, the front desk lady has good customer service that s about I all I can say is positive about this place. Forgot to mention there is an obvious leak that I know is there which was not mentioned in there report so don t buy parts here or get inspections unless you have to.

  PC
4 months ago
Thank you!!! Definitely will be returning here for my vehicle tire needs! They fixed my balance after I got new tires put on by someone else, to include unmounting and remounting a tire that the other people left an old tpm sensor in.. Great price! Great service!

  Isis Hood
5 months ago
I went there September and got a new tire. I drove there on my spare tire. I went there after work they fit me in an hour before they closed with a brand new tire in an oil change. When I left, I didn t think to check if my Spare was put back in my trunk. A month later I got another flat. My spare was not in the trunk. I called Pep Boys and let them know the situation and it was after hours so I dropped the car off and put the keys in the dropbox. The next morning they called me as soon as they opened And let me know what my ETA was. They got it done in the hour and found my spare before I left. The manager apologized for the inconvenience let me know that the work was free to patch up the tire and gave me a discounted oil change for my next visit, letting me know that this was an honest mistake to me this was real customer service because he didn t have to do that and everybody makes mistakes.

  Kari Fletcher
4 months ago
I had to take my work vehicle here while in town working for the week. Juan went above and beyond. A caliber of customer service you just don't see anymore. I would trust them with my personal vehicles without hesitation. Thank you so much!

  Celeste Hepworth
2 weeks ago
Clean facility and restroom. Friendly, courteous, and professional staff. Quicker than expected repair due to hardworking yet thorough employees.

  Sean Brown
7 months ago
I paid them twice for the same problem and they still didn't fix it but created more problems and didn't. They told me they had a bad staff that was using faulty parts so they offer to fix it after firing and hiring new people but nothing change my. Car still worse then when I brought it here. Don't go to them the guy does not have good customer service and will take your Monash. He told me file a lawsuit he they got good lawyers. Just bad customer service all together.

  Joey Sego
8 months ago
Horrible experience. Had a appointment for new tires at 10am. The vehicle didn t get taken in until 11:20. It is currently 1400 and I got a text saying my vehicle was ready. When I asked how bad the alignment was .. turns out they didn t do the realignment!!.. Sooo had to wait even longer. An easy thing such as new tires and a realignment took well over 4 hours to do. Also turns out they never arrived me to my appointment and instead canceled it.

  Luis Hernandez
2 years ago
I made an appointment at 0900 on a Sunday just to be greeted by a sarcastic individual who lose suggestion to solving his scheduling problem is was to take my tires elsewhere. Thank you for wasting my time, greatly appreciate. Don t waste your time coming here.

  amber martinez
5 months ago
Nice people! Went in for a last minute oil change and they were able to get me in, even informed me of their coupon they had at the time. Will be coming back!

  Brandi L
5 months ago
Charged 84 for the tire then after the installation wanted over 165 for one tire. Absolutely ridiculous and on top of the fact the guy Juan has a complete attitude problem period

  Deanna Adams
6 months ago
I made a appt for I believe 1:00 and when we got there we were told he was going to lunch so it would be about an hr. I reminded her that we also wanted a front end alignment which I had told them the day before. And she informed me that the mechanic was off that day....not a great experience.

  Jay Vinie
3 months ago
Juan did and amazing job on my 2016 Honda crv and my 22 Hyundai Santa Fe I would recommend home for any job

  Ms Marie
8 months ago
100% take your business elsewhere.Clearly overpriced, but up until recently knowing that I was taken care was worth the price vs some of the other quickjiff type places. Apparently there is new management ( and crew ) there that are down right disrespectful. I have brought my vehicle to the same location over the last 5 years and suddenly a "free oil change" card /services that was offered to me due to an error on their part can no longer be excepted. Well just this one time?On the phone he is being just as rude and crude to another customer who he clearly has no communication skills for. Your answer will be, call 1800-pepboys when they mess up your stuff.

  Johnny Bagwell
9 months ago
Scheduled an appointment for 9am, showed up and place was closed. Stood around for 30 minutes waiting but they never opened. I called and called but no answer. Had to call corporate to get told that they were closed due to everyone calling out. Guess they couldn't put up a sign or send an email saying appointment canceled. I have never used a Pep Boys and now I never will. I will find some other place to take my vehicle and spend my money at.

  Danielle Wagner
a year ago
Terrible customer service. I came in to get all four tires replaced on my truck as I had a nail deflating my back tire. I went into Pep Boys with my own purchased tires, but they said they could not do it as they could not take off my tires. They claimed that they couldn t take any more time taking them off as they were about to close. We came in around 6:30p and their time of closing was at 8p. We were told to come in the next morning. When we arrived the next morning we were then told to leave as they still could not fix our situation. There is a serious lack of communication between opening and closing shifts. 0/10 recommend.

  Steve Orose
10 months ago
Made an appointment for 10am this morning. Have called and no answer since, it is currently 10:52am and still nothing waited 30mins not a single employee had showed and the sign and online both said the hours started at 9am. This shows management and ownership could care less about the customers that they depend on to be in business.Update 11:20am and still no show no answer the phone.Update still no show no call it's now 2:15pm.This would be funny if this wasn't so pitiful and completely unacceptableI guess the replies here are auto generated because no one has contacted me by text or phone. If it was actually the owner they would not ask a customer that was treated poorly to jump through more hoops just to tell you what's wrong with this store and the supposed owner would know the problem but clearly doesn't have a clue as well. If you are the owner get to the bottom of it what's wrong with you?

  Nijah
4 months ago
now how i come to just get air in my tire and left with 3 tires missing?? And why my homegirl came to get an alignment and left with all her warning lights on??SCAM

  Raphael Sierra
11 months ago
On 12 April 2023 I had my tires fixed to include buying a new tire. After the work was completed they returned my vehicle. I drove out of the staging area and lessthan two blocks away the tire they replaced nearly fell off as they had not tighten the lug nuts and they were completely loose. Had to walk back to the shop and the manager asked like it was not a big deal and told me to wait until he have an available worker to drive to my car and tighten the lug nuts.No ride was offered to me and I had to walk back to my car..Employee showed up in his personal car and without lifting my vehicle tighten the lug nuts that were totally loose and told me to be on my way..Complaint was submitted to reginal office and 1month later I have never heard back from them (case # 88901).

  Kirsten Stuart
a year ago
Made an appointment. Received a confirmation for said appointment. They canceled my appointment without notification. I show up to a mechanic with an attitude and less than apologetic. He said I could leave it, "and they'll get to it when they can". Do better! Let your loyal customers know, any customer, that you're canceling their appointment. SMH

  Scott Glenn
6 months ago
Great service, they were able to get my tire install completed the same day I called to schedule.