Patriot Collision Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  macie perkins
4 years ago
Mike was very helpful in getting my car back to me good as new! I took my car in and he was very thorough in explaining everything that needed to be fixed after my accident and outlining the costs of everything. Either Mike or someone on his team personally called me every couple days that my car was in the shop updating me on the status of my car and was very flexible with my work schedule. They painted the parts they had to replace to a perfect match and molded them the body of my car perfectly. Afterwards, when I was picking up my car, he let me know everything that they ended up doing and even gave my car a bath. Would definitely recommend this shop and their customer service. Uploaded a few before and afters

  Tonya Chronicallyillsoldier
5 years ago
Went to Patriot to get an oil change. Most of the staff there is relatively nice. It's it's right off of Centex Expressway Service Road. I bought my vehicle here so I go here to get my services done. I like to go back to the place in which I bought the vehicle. I wish they had not taken the soda machine out. The waiting room in the service area needs to be more accessible. It is too small. They do offer small water bottles or coffee but for those like me that drink tea, there is none. They do offer military discount for oil changes but if you forget your certificate at home you will not get that discount. Sometimes there is a long wait for oil changes here. They also have a quick lube that is two buildings down for those that are in a hurry.

  Tiffany Hall
3 years ago
We brought our Audi to the Patriot Collision Center, and their team did an incredible job repairing our rear end! It took us longer to get our ducks in a row and drop the vehicle OFF to Mike, than it did to have the repair done. Mike and Liza coordinated every detail with our insurance, and we couldn't be happier about our entire experience. We are thrilled. THANK YOU, Patriot Collision!

  patricia garcia
7 months ago
If the staff would do the Jon, it would be a good place, but never get a call back if parts are in. Found a better legit place

  Sherry Hampton
5 years ago
Update*****1/25 The manger Mike responded quickly last week to my google review! He spoke to my husband,apologized and waived some fee. Greatly appreciated! Went to pick up car last Friday on my lunch break, spoke to Mike in person and he apologized again. I was told is was gonna be ready the evening so I left work about 4:45 cause they close at 5:30. I didn t leave til 5:45. I was late cause they were doing finishing touches spraying it down. Time for walk through, looks good until I saw all these tiny scratches on the NEW bumper?!!! It looks like the took it off and set it straight up on the ground?? You ve got to be kidding me it wasn t there last week! Liza said we can buff that right out, only three minutes, it was like 15-20. I took car it looked better but I neede to get back to work! My husband then came to test drive the truck, the first thing he checked was the power mirrors, The right side had almost detached from accident. The left one closed and the new right mirror did not close!!! We are furious! We returned my truck again! Going this morning to talk to Mike and anyone else in charge! I am now concerned on what else could they have missed or not checked!!****My experience in the collision department was not the best. My car has been in there since the beginning of November 2018. Had to go back and fourth with them on the status of my vehicle repair. Several times it was due to the non communication between them and the insurance company. I have been speaking with Liza over the few months to where she was nice enough to help me with a loner car and kept in communication with me, so no problem with her. She did contact me when there was issues or any discoveries that was found. One time I had to call insurance company so I can personally find out what was taking them so long to respond to the repair shop and was told they never received any new discoveries from repairs shop. So when I called they were able to connect, no communication like it should have been. When it was time to pick up my vehicle(1/18) after speaking with Liza every few days I was super excited and ready for my car. Liza gave me the walk through on my truck only to tell me that there was still unrepaired damage on the hood. She said it was not in the appraisal from statefarm. She then let me know to contact them n take pictures, we both did at the time she was helpful with that information. I was so anxious to get vehicle I paid my deductible and left and was told that I will hear something from insurance company. I was so upset and wanted to just hurry up and leave. She did over me to keep the loner, but I wanted to just leave . It s been 3months. I Went around the corner and realized that my vehicle was not fully repaired and shouldn t have paid. That wasn t right. so I went back got a refund on my deductible. And then begun to get more info from Liza on how this could have happened, how was it missed? First insurance company should have had it in the initial appraisal and then when it was noticed my you all why was it not called it to statefarm? Liza said that someone in the paint shop did notice it. But nothing was said. I am disappointed on the non professionalism and that I was offered back an unfinished product. And it should have been noticed prior to the final walk through. This should not have happen! It is not right and needs to be looked into to prevent this from happening to someone else. A car accident already is stressful and then to go through this the after is a huge inconvenience. This should have been noticed in the first appraisal and added when it was noticed! Lack of communication between the two and now I have to go back and fourth blaming each other for this inconvenience. Liza was helpful and polite, but the overall experience was unacceptable and not satisfied at all.

  Suzi
11 years ago
After a major collision, I took my Mercedes sedan to Patriot Collision Center for repair. They handled the entire process from estimate to insurance claim to repair with professional expertise and efficiency. Liz kept me apprised of the repair status and took care of all coordination with the insurance company. When repairs were completed, my MB looked brand new. I was totally satisfied with the repair and administrative handling of my car.

  Cory with the Keys
5 years ago
I've never seen a company more blatantly take advantage of people who come to them for help. I am a salesman at Dodge Country and have friends who sell at Patriot. I know how much it costs to program keys, and I was told by several people what the cost is at Patriot typically. If the vehicle isn't push to start, which mine isn't, it should be about $40 to program a key. Because I had my truck towed in and they know I am at their mercy they charged me $140! Plus 70 to cut the key! After taxes that'll be well over $200 FOR 1 SINGLE KEY WITHOUT REMOTE OR ANYTHING! Thank God I have so many people out there online and at home who support me enough where I can take the lick. I can only feel sorrow for the poor folks who go through this while struggling to make ends meet I will call anyone but them next time!

  Lucky Lansing
10 months ago
A plus with the service department and a plus with the parts department everybody was very pleasant The Establishment was clean and tidy loved it overall

  Richard Tromblay
5 months ago
Great customer service. Awesome staff

  Edwonna Nance
5 years ago
I was sold a car where the air conditioner didn't work. They then call their self giving me a discount to getting it fixed. After over $800 of doing this 30 days later AC is not working again.

  Patricia Johnson
2 years ago
Very polite all the employees I talked with.They gave me a gift which was a umbrella and I walked off and forgot it.Service was great, they explained everything too you.

  Megan Blackburn
3 years ago
Love there service they go the extra mile to take care of there clients. Parts department is very helpful. Would recommend 100%

  Sam West
5 years ago
Nice business. Got a new key wasnt in there too long. Got a shuttle ride home no cost to you.

  Jimmy Floyd
2 years ago
Lisa was very professional and helpful. I would recommend this facility to the public.

  Fee Tuck
11 months ago
Went in for a battery, very nice staff.

  James Warriner
5 years ago
There working on my truck and everything is going well it looks like ile get my truck monday

  Richard Robinson
6 months ago
Greatest

  Frankie
5 years ago
Good job on repairing my vehicle

  Dennis Mendoza
4 years ago
Great work performed by knowledgeable professionals

  Johnny Smith
2 years ago
Great service and repairs.

  Eileen Sturdivant
a year ago
Ok

  My Dita55
5 years ago
Very nice staff