Dennis Eakin Kia

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  patricia Joshua
3 weeks ago
I m a single mom with not a great deal of time on my hands. I was needing to purchase a second vehicle due to my oldest starting to drive. Clint from Dennis Eakin understood this and helped me by conversing via text prior to my arrival, helping me feel confident that this vehicle is the one I wanted before traveling an hour to get there. During the buying process, he was friendly and very open to explaining any questions I had in regards to the car. I appreciate how easy he made the process for me, and would choose to shop at Dennis Eakin and do business with Clint again. Thank you for being so friendly Clint, and entertaining my 10 year old while she talked nonstop, deciding on dinner.

  Lindsey Zavoina
3 months ago
When we first started the car buying experience I was already apprehensive bc we had been taken advantage of at another dealership. So I made myself very aware, that it would never happen again. Needless to say I wasn t the easiest customer. But when I say Dennis Eakin Kia turned my whole experience around, that is an understatement. From the time Jeff our salesman introduced himself. To wrapping up the deal with Mario. It was an overall wonderful experience. They knew I had trauma from car buying, and they were very attentive to that. They made sure I was clear on everything going on. They got the car I wanted from their other lot in Lufkin. They never once made me feel pressured to make a quick decision without knowing every detail. Jeff was so friendly, and so patient. And had other customers come in to look at more cars. Which told me he has repeat customers for a REASON. He also updated me every step of the way as they were picking my car up, when it was delivered. And had it detailed and gassed up before I even arrived! Mario the finance man was super friendly as well. Anything we didn t understand, he took the time to break it down to where we did understand. He never pressured us to buy anything extra that we weren t interested in. But did make sure we were clear on everything they offered. We felt truly appreciated and we were part of their Kia family. Thank you Jeff, Mario, and all other team mates that helped make this truly the best car buying experience we have ever had! We will certainly be back to buy again in the future!!

  Chanel Mitchell
3 months ago
I felt like I was a valued customer and I was confident that I was getting the best service as possible. Billy is an amazing asset to your dealership! I've been working with him on my vehicle since March '23 and I have no doubt that no one else would've assisted me as much as he did. It was an extremely difficult situation but I'm thankful my car was eventually taken to your dealership because I sincerely felt cared about and that provided me so much comfort despite the circumstances. I live in Austin and would prefer to drive all the way to Killeen for any future services needed on my vehicle. I do acknowledge that other mechanics were involved the services I received but as the face of your dealership for me Billy is awesome!

  Blake Daniels
5 months ago
Top Tier Customer Service!I traded in my 21 (Sorento SX Prestige x-line) for the 2023 model and couldn t be happier. I wasn t pressured into additional add ons or price gouging thanks to Mr. Joe Brown (Sales Rep). This has truly been the most transparent car buying experience! Upon reaching finance Mario Sense was very thorough with the packages offered. He was able to keep me in a comfortable car payment range. Mr. Sense was also realistic in the terms of interest and length variations of financing the vehicle. Thank You Again Dennis Eakin KIA !!

  Alicia Dotson
a week ago
My sales representative Joseph Brown was so awsome from the moment I met him .he was patient, informative, kind and most of all professional. Dope is an understatement I'm so Thankful for a great sales rep. Joseph please continue to spread this quality of customer service.

  Dahmir Pearson
4 months ago
Huge thank you to Caitlyn helping me purchase my first car! She worked tirelessly to make sure I was able to to find the best car to fit me. Would recommend this place to anyone looking to purchase a vehicle!

  Rogelio Gallardo
4 months ago
By far the absolute best dealership I have ever visited. These guys were so helpful from start to finish. I mean every one from my Sales representative to the manager to the finance representative. Not once did I ever feel pressured or out of place. I was treated with kindness and respect. This team helped me and my family find a better vehicle for our lifestyle and did everything they could to meet our budget. I am so great full. When my wife heard our sales rep say congratulations she could not believe it and broke out in tears. This dealership has won my loyalty for sure.

  David Novak
a week ago
The entire experience was very relaxing. The staff especially Clint and Joe. We're very professional and helpful. Additionally Kia offered me a very respectful trade in for my vehicle.

  Genesis Tiburcio
8 months ago
The experience was wonderful, I was buying my first car and everyone was so nice and helpful. From Marissa, helping me set up everything via email, to Jeff helping me pick the car I truly wanted, and Debbie who helped me finish and set up the paperwork. They offer a truly terrific service, attentive to detail, costumer oriented, and knowledgeable. They are a great team and I would say if you need a car contact them! You will not regret it. I love my Kia sportage!!

  Tracey L. Bluford
a month ago
If you are in the Market to purchase a vehicle you need to visit Kia in Killeen and ask for Clint. Great customer service. Him and M.Smith together really work hard for you as a customer. I am very grateful for both of these hard working men for going above and beyond to ensure I was able to purchase a great vehicle and stay within my budget.

  Crista Ortega
9 months ago
This dealership served us an astounding customer service! Mr. James Fulsom started us off with phenomenal communication while still shopping online, all the way through purchasing my mom's brand new vehicle. James ensured that we were (and still to this day) taken care off. We closed on a great deal and I highly recommend this business!!! More power!

  Rick Clark
8 months ago
Best car buying experience I have had to date. Caitlyn was our sales agent and did a great job getting us what we wanted at a fair price. Dealer did not force add-ons that other dealers were doing. The final step of talking with finance agent was seamless, no pressure to buy other things we d did no want. He simply stated what was available and asked if we were interested. When we declined, he was very polite and like I said no pressure . Thank you for a great buying experience!

  alicia rideout
5 months ago
This purchase meant so much to me and the customer service I experienced made it even better. From the moment I contacted someone online until the sale was complete everyone was amazing. This team truly cares about their customers and it shows. I have bought many vehicles through the years and Dennis Eakin Kia has topped them all for experience. I can not recommend them enough! Thank you Mario, Joe and Tim! Keep up the great work.

  Tanya Rubin
2 months ago
Thank you, Kia for being great! I was able to find a car that met all my families needs and wants for a great deal! The dealership manager was definitely great and welcoming. My husband and I had such a great experience (we're new to the area and hate dealing with dealerships,no offense). So going through the process with kia was quick and pleasant! Thank you again to the dealership manager!

  Vaughan Greaves Jr
11 months ago
After 3 weeks of endless car searching I walked into the Kia dealership and was greeted by Kim. She was very friendly and welcoming and knowledgeable, tbh one of the better experiences we had going to car dealerships in the area. After buying the car she checked in with us a few days later which was really nice. I would definitely recommend checking out this place if your in the market for a new carWe end up purchasing 2023 Kia Sorento X-line EX this car hands down had everything we were looking for so if you are in the market for a family SUV with nice features for a reasonable price this is definitely the one!!!!

  Nina Shackelford
a month ago
After financing a used car, I wanted to clear up the terms of my loan. I felt like a mistake had been made. The very next morning I went back to KIA and the staff immediately addressed my concerns in a professional and timely manner. From beginning to end the entire staff was very kind and approachable. For someone like me, who doesn't like to haggle and isn't very aggressive, I walked out with the exact deal that I wanted and excited about my decision to trust the staff at Dennis Eakin Kia.

  Vanessa Banda
6 days ago
Jeff was an amazing sales person!! Made sure things were quick and easy!! And Clint was so smart and funny and very helpful as well!!

  Rachael Lamont
4 weeks ago
Called and scheduled an oil change lady I spoke with in service didn t give me an estimated price when I scheduled looked it up, she tried scheduling me for $112 worth of service.When I called and asked how much it will be she then told me $90 for a basic oil and filter change.I asked for a breakdown of charges for an oil change, ex) how much $/ quart of oil, how much they charge for labor and a new filter .. she was so uneducated she immediately put me on hold to speak with a manager.I wouldn t trust the service dept. with my bicycle .

  Ken Manyen
a month ago
I bought a used Forte today and it was great. It was the 3rd car I have bought the last 3 years, but the first at Dennis Eakin and it was the best experience buying a car, that I've had. Caitlyn was awesome and I would and will recommend her and Eakin Kia to anyone I can. Thanks again Caitlyn.

  Megan Morrison
a week ago
Extremely unhappy after spending 30,000 on a vehicle the way the service department treats their customers and quality of service is terrible had nothing but problems with my kia soul and my 2023 seltos . Sales was great Jeff was amazing and went above and beyond but as for service department I'm more then disappointed and free oils changes or not I will be taking my car elsewhere for future repairs and maintenance.

  Bryan Odom
a month ago
I took my 2022 Sorento in for service. While I was there I had an appraisal done in case we wanted to trade for a Telluride. Of course, they said the car was in good condition, but it is still low mileage and perfect condition. They said there were paint scuffs that they couldn t point out to me. The sales person was Clint something. It was an odd last name. He was extremely rude and condescending. Stay clear of this guy, and buy your car somewhere else. Waco Kia has better prices anyway.

  Aisha Carter-McClinton (Esha)
4 months ago
Holly was absolutely amazing. Her customer service and attention to detail is truly top notch. She assured that my issue was well taken care of and kept me updated every step of the way. Chris was also amazing. He personally made sure that I was a satisfied customer. Thanks for the amazing customer service you'll.

  Joe Villarreal
a week ago
Our 2021 Kia Soul needed a complexed mechanical repair. Dennis Eakin Kia s service department guided me through my repair with ease and absolute bada++ customer service! They ve exceeded my expectation.

  Gineris Velazquez Mercado
3 months ago
Joe Brown helped us find the perfect car for us. He was patient, and never pressured us into anything , especially into giving up our SSN until we were ready to buy. He also made me and my husband very comfortable in speaking Spanish around him even thought he doesn t speak Spanish and that s a big plus.

  Tiara Guerrero
3 months ago
By far the best experience anybody could ever have at a Car Dealership. Long story short December of 2022 I was having a difficult time getting financed for a vehicle at other places I ve went to because I didn t have any credit to go off of so I couldn t get approved for a vehicle. I came here to Dennis Eakin Kia and Jeff San Nicolas and Joe San Nicolas were able to work with me and get me into a nice car. It may have taken all day, but they really meant it when they kept telling me we re doing everything that we can to get you into something nice. Needless to say a year later, I was able to trade my car in for something much nicer and I am even more happy with my vehicle now than the one before. They really take care of their customers at Dennis s Eakin Kia. Thank you Jeff San Nicolas and Joe San Nicolas again so much for all that you ve done for me! You can add me to your list of satisfied customers! God bless!!

  Eric Harness
9 months ago
Kimberlee was amazing! As soon as I came in she made me feel welcomed and took me straight to the vehicle I was looking for. I took it for a test drive and immediately fell in love with the vehicle even more (Jeep Wrangler). Kimberlee was patient and made the process extremely smooth. I would definitely recommend Dennis Eakin Kia to people on their car search journey. Thank you Kim

  Monique Guerra
2 months ago
First and foremost I just want to thank the a Lord God for blessing me with this car second I want to thank Caitlyn and Joe for going above and beyond to help me get into a car I am so grateful they helped me out when every other car dealership turn me down. They showed they cared so blessed and thankful 10/10 experience.

  Patrick Foley
4 months ago
Service department badgered my mother over unnecessary services that were not required nor recommended for her 2021 KIA Soul. This has happened at every service visit since she bought her car and brought it here for service. Additionally, the correct Kia anti-theft recall decals were not applied to the car despite the service receipt indicating it was. This makes it unclear if the recall work was performed correctly. Overwhelmingly negative experience. Most interesting detail of it all: They refuse to update her email address to the correct one. They have the wrong email on file. They dodge accountability this way because she won t receive the survey emails after each visit. This is the only Kia dealer in Bell county, and it shows. Will definitely consider making Kia America aware of these inappropriate business practices.

  ron grandt
4 months ago
Will from the Service department is a awesome Service Advisor. He was kind and professional. He kept me updated and informed, and he did a great job explaining what was needed for my car. Hats off to the tech that worked on my vehicle for a fast turnaround!

  Kevin Noren
3 months ago
Five Star !!! I have purchased 3 Kia vehicles from Dennis Eakin Kia. Two new and one used. Sales and finance departments are amazing no pressure sales and they work hard to get us the best deal. I highly recommend A trip to Dennis Eakin Kia for your next purchase. The service department also gets Five Stars for their attention to detail and professionalism . Thanks for Awesome Customer Service!!!!