C & M Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Dean Kallis
3 months ago
Very good shop if you need your car work done

  Ian
5 years ago
Two stars because they fixed the problem I went in for and did it well, with good pricing. The workers I came into contact with seemed nice enough. However... I had a clutch replaced, everything else was working perfectly when I took my car in. After coming out my AC no longer works and there's a worrying shake that feels engine related sometimes when I start my car. Took them way longer than expected to finish the maintenance, it's a sketchy area filled with junk cars, and my car was left unlocked outside in their parking lot after they finished. Wouldn't recommend.

  Amanda Gault
4 years ago
Great customer service, amazing work and even better pricing. Went above and beyond fixing our daughter s car. Will definitely use them again if any of our vehicles have issues!!

  Michaelp Askew
4 years ago
The worst I have ever experienced in my life they keep your car forever and never answer the phone at all. They will give you the car back and still be broken. When you give it back they will charge you for the repairs that they messed up on . If you refuse they will try to do a mechanic lien and take ownership of your car and sell it for their own benefit. Do not go to this shop if you want to save your own time and month .

  jordan crist
6 years ago
Dropped off vehicle in the evening for work. Told it would be done mid day the following. Called and said it would be finished in 30 minutes end of day. Showed up to all the mechanics in the office and waited an 90 minutes longer for them to get up to finish the job. Drive it off the lot and almost crashed in a ditched due to no steering. Very I professional and don't seem to care about the customer. Didn't finish the entire job I requested. Don't go here!

  Tiara Stevens
3 years ago
Took my Buick Enclave in for repair and was not disappointed! Great service, excellent mechanics, and all around an amazing experience! 10/10 would recommend and I will definitely be back!!

  Shirley Vecchio
3 years ago
Amazing people working here both in the office and shop. I bring all my cars here and highly recommend them to everyone I know. The ladies in the office are so friendly and helpful!!

  Hot girl
4 years ago
You all ATTEMPTED to fix my 2002 BMW and almost cost me a whole new car. Y'all sprayed silicone all over my engine AND STIL DIDNT FIX THE PROBLEM! I paid $1284 for absolutely NOTHING...ended up going to a BMW shop and I have over 170 pics of the damage you all did and I will be coming back BC y'all knew you didnt know what you was doing and instead of passing up the money yall still proceeded to work on my car and that's bad business!!

  Michael Konor
9 years ago
This business is partners with A+ Muffler, as well as sharing space and likely employees.First, as I drove up I found their work area to be filled with junk cars, along with other auto businesses that share portions of a building. This is NOT the place you should send your wife to for a repair.But since i was here, I followed the signs and walked into the business where I noticed a worker, went toward him, and immediatly saw the look of disgust on his face. Hoping for the best, I told him I needed a couple of resonators welded on. He then cut me off in midsentence, raised his voice and told me that I need to turn around, walk back outside and go to the office. Shocked I looked behind me and saw that there was a plywood shack office not 15 feet away. I moved to go toward it when the man got louder and said again to go back outside and come back in.At this point I felt that he was quite willing to force me if necessary. So, I told him he just lost my businesses. He chuckled First, as I drove up I found their work area to be filled with junk cars, along with other auto businesses that share portions of a building. This is NOT the place you should send your wife to for a repair.But since i was here, I followed the signs and walked into the business where I noticed a worker, went toward him, and immediatly saw the look of disgust on his face. Hoping for the best, I told him I needed a couple of resonators welded on. He then cut me off in midsentence, raised his voice and told me that I need to turn around, walk back outside and go to the office. Shocked I looked behind me and saw that there was a plywood shack office not 15 feet away. I moved to go toward it when the man got louder and said again to go back outside and come back in.At this point I felt that he was quite willing to force me if necessary. So, I told him he just lost my businesses. He chuckled.After leaving, I called the office and told them part of my pro lem and would write a review. Go ahead, he replied.Do NOT go here. I'd their attitude is anything like their work, you're vehicle is in danger.After leaving, I called the office and told them part of my pro lem and would write a review. Go ahead, he replied.Do NOT go here. I'd their attitude is anything like their work, you're vehicle is in danger.

  Rainman Savant
3 years ago
Great work, customer service & in a timely manner. They're my choice for car repair & I recommend them to anyone that'll listen.

  Kirston Brown
3 years ago
A/C went out went to this shop seem like a cool place spent 600 dollars on a condenser drive off everything working week later not working again go back pay another 70 dollars for a filter drive off A/C working goes out hours later go back come to find out the locking apparatus on the hood is pressing against the condenser now these people where the last to touch my car now I could care less about how many broke down cars area in front it s a shop my thing is 700 dollars and you tell me to eat it didn t call me back gave me the run around and stop answering the phone for me as well I mean didn t even offer to work something out and it wasn t because the part costed a lot the labor was the most but you would think that since it was the labor the shop would work something out naw I had to eat it I m not disgruntled nor will I disrespect someone trying to make a living I d use these guys for no more than minor repairs and leave the big jobs for the big dogs I had no business pulling a high performance car into there with out betting them but you live and you learn shout out to tha receptionist she was cool while taking that 700

  DianeSmithenwhackers
3 years ago
The only good thing I can say is that the ladies at the front desk were very nice and tried to do what they could. They were the only ones I ever spoke to. My husband may have actually spoke to a mechanic when he called, but no one ever took the initiative to call us, except when they claimed the car was fixed.I live in Fayetteville, Arkansas and my son lives in Killeen. My car broke down in route to Killeen. We knew we needed the engine replaced. My husband and I opted to have the car fixed in Killeen, rather than rent a truck and trailer to haul the car back home. Hindsight is most definitely 20/20.When my husband told me that it would be 5 weeks before the car was done, I thought that was a great deal of time, but I m pretty na�ve about these things, since I rarely have car trouble. I ve since been told by my mechanic brother that 3 weeks would have been pushing it. The car was done after 7 weeks and 5 days. By the time I got to Killeen, it was 8 weeks that I d gone without my car.This story is long and there are so many things to mention, that I will number my grievances, so that it s easier to find where I mentioned something later. I thought about contacting the Better Business Bureau I m serious, if they can t do customers better than this, they really don t need to be in business but decided not to solely on the premise that it would be a legal case and it s just not worth it. I don t want to deal with the back and forth communication to try to get the problem resolved. The only problem that needs resolving is better customer service. When a customer comes to get their car after spending over $5,700 and waiting 8 weeks, they should be able to drive the thing normally and not have to do further repairs. I ve been wondering if I was taken advantage of because of not living there in town. I would have come and got the car and took it elsewhere, had I lived there. I didn t want to trouble my son with it. We decided to just wait it out.Anyway, here s the story in chronological order:1. In the beginning, my husband was told that replacing the engine wouldn t cost more than $5,000. Then, after agreeing to it and having left the car there, we were told $5,700. According to Kelley Blue book, that s a little more than the car is worth, though dealerships are selling cars like mine for $6,000-$7,000. We figured it s still worth it if we had the quirks fixed (mentioned in #3) and the fact that I just really love that car plus the distance from Fayetteville to Killeen.2. My husband was also told that it would take 5 weeks for the car to be repaired, which is really too long. It is a big job, but my husband s transmission went out a few weeks back and it was fixed and ready to be picked up on the Friday of the same week. Looking back, I can t believe we went with this option instead of renting a truck and trailer and just transporting my car home. We know people here and we could have been done quicker and it probably would have cost much less. I just hated the thought of pulling a trailer for 10 hours to get it home.3. I e-mailed C&M about 5 little quirks on my car that I d wanted fixed, if it cost no more than an additional $100. I wish I d been more clear that I d wanted to get whatever I could fixed for $100. I never got a response. More about this listed below in other numbers.4. If I wanted to find out anything, I had to call them. Customers should be given status reports and requests (like my e-mail) should be responded to without the customer having to call about it especially when the customer is without their car for weeks. When a customer is told that the mechanic will call back, the mechanic should call back or at least somebody. That really made me mad. However, I didn t want to gripe at the ladies at the front desk. I bet they hear from a lot of angry customers and it s not even their fault, or at least I hope they did give the message to the mechanic??See Pictures for remainder of reviewService: Engine repair

  India Custard
6 years ago
Best damn place to go and get your car repaired there honest and reasonable pricing , I would recommend them. I prefer to go to them for car troubles than anyone else

  Ti-Aushia Frye
3 years ago
Amazing customer service the work on my vehicle was quick and everything is working great i will definitely be taking all my vehicles here to be worked onServices: Electrical repair, Auto engine diagnosticServices: Electrical repair, Auto engine diagnostic

  Demario Loston
3 years ago
If you don't want to be lied to, overpriced, or disappointed bring your vehicle here. Great people and great service.

  Bruce Carlson
7 years ago
This shop has handled my 5 cars for over 10 years with a perfect satisfaction rating.....If you buy a pos and expect someone else to straighten it out cheap you are an idiot....

  Austin Crumpler
8 years ago
Went there once thru the dealer an my problem got fixed but had a ton more once it came out sent it back an it came back with some fixed but more stuff was broken my coil pack harness has clips on it an they broke every single one so I had to buy a whole new one an replace it myself cause this is a garbage shop never taking my car there ever again an there's a bunch of garbage cars outside of the shop an they leave your windows down an car unlocked at night went just to see if they were open an my car was outside windows down unlocked very disappointed in there work garbage shop go somewhere else

  Max Payne
2 years ago
Had my car for months and when I got it back the work wasn't done had to take it to another shop.Service: General repairs & maintenanceService: General repairs & maintenance

  Nickie Robbins
6 years ago
They did a great job on all my cars and are great priced

  Betty Oliver
3 years ago
After multiple times in this shop, my door locks and AC still dont work, and the oil leak wasn't repaired.

  Jennifer Parker
2 years ago
They have always been good to my family.

  T pinchback
8 years ago
The guys there are awesome and very reasonable.

  Michael Cooper
4 years ago
Great service

  Jack Hood
5 years ago
Very goodb