Service options
- In-store pickup
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
thomas hinckley
a week ago
Sheet metal screw in a brand new tire, William got me in & out without any hassle. With plenty of time to get back to work, sigh. Thanks William. Thanks NTB. Highly recommend the Kemah store for tires and everything else.
Steph Weis
3 weeks ago
Hands down absolutely great customer service!! From a seasoned individual who works with the public on a daily basis, I am happy to say I was treated so nicely, I got served a smile and great attitudes!! The front desk lady and the crew in the back, super pleasant! They were knowledgeable & professional- and I didn't feel like they were trying to run up my ticket by selling me stuff I didn't need. Plus they were super fast with the rotation!They've got my business from here on out !!I highly recommend!!
Jacob Pedersen
3 months ago
Got helped within 5 mins of walking in took care of everything I've been needing for the past 6 months and even got a deal on some new tires. Will be coming back to this location from now on!
Kristina Shaver-Fredrick
3 months ago
We got 4 new tires and new brakes for my jeep. The gentlemen working here do not pressure you into more expensive things. They listened to me and I had a wonderful experience. Thank you so much!
Frank Cornell
3 months ago
Actually, I don't think I was ever treated with such care, compassion & respect. Holly Chia, the Store Manager, was more thorough than a dealership and the service was exceptional.Needless-to-say, I will NO longer take my vehicle anywhere else. This Full-Service Center does everything any one needs and maintains a high qualified & competent staff.Frank C.
Ketan Patel
5 months ago
I came in a couple of weeks ago because of a large size screw that had punctured my tire. I noticed my tire leaking air on my drive home. More importantly, I was worried that I if I didn t get it fixed before morning than I would have bigger problems getting to school and work. But rest assured, as I called right before they were about to close I was greeted by Holly, who said it was no problem to stop in and they would help me even after they were closing. I can t tell you the peace of mind that gave me. Holly, and her staff were all great and worked quickly to get me back on the road. I really appreciate the way they took the time to care and didn t leave me stranded. I had called another tire place in the area that was about to close before calling here, only to get turned down because they were also about to close. The staff was all genuine and caring and all with great personalities and smiles. I am as loyal customer going forward as the staff are really there to help and give the proper attention and explanation to cover any concerns. I could not have been more grateful! Thank you for going above and beyond the call of service.
DFRESH DFRESH
a month ago
Holly and the crew there are amazing. This is the only place I trust with my jeep and my sons car. Just left with a tire rotation and recommended services that I will do in the next few days. Thank you NTB!
hannah berg
5 months ago
I had to come in and get my tire patched because a big piece of metal was stuck inside. I came in and was greeted quickly, and immediately after I told him what I was here for they got to work. Everything was very quick and I have a very busy day so their quickness helped a lot. They even actually found another issue with my tire which was a nail, and fixed that as well too. Loved the service and every worker was very nice and helpful!
Kizzy L.
3 months ago
I usually never leave a comment but this is the top of the line. I'm so well please on Holly and Ian professionalism and the way they took care of me. They was on oint on what my car needed and gave my accurate time when it was done. Highly recommend and knowledgeable. Thank you lots!
Holly Anderson
3 months ago
This is the Best tire shop I have been to yet. The customer service here is straight forward no back and fourth, and they are incredibly knowledgeable!. The shop technicians are on point. Ask for Ian or Holly there, they get you taken care of and out of there in no time.
freddy j marin
5 months ago
This place is spectacular. I loved the sincerity of the woman who served me. From the beginning she told me that she would be as honest as possible and that she would try to give me a good price, which is exactly what happened, she gave me a competitive price on all services. I recommend NTB to everyone. The customer service is phenomenal, all workers have a great attitude.
felishcrawford
a month ago
I ve taken both my cars here and switched from Discount Tires after years of being a DT customer - until DT broke my TPMS, tried to fix it twice then said don t know how, had to take to dealer (CRINGE)..the NTB got me out of a pinch w my other tires now I m taking my other car there since they beat all the prices w great service too, so now I m a repeat customer at this location in Kemah! Holly and Mike are the best!! Glad I found them!
Marco Araya
a month ago
I have been to this location many times in the past five years. Service has always been prompt and courteous. They also often help with walk-ins, which is good when you are dealing with small emergencies.
Bekah Gano
4 months ago
I came in for tires. The particular tires I was considering were not in stock, but a friendly, helpful service assistant showed my many options that were available and helped me choose the best for my vehicle.The technicians found that I badly needed a new air filter, but they didn t try to upsell me on other services.I appreciated the clean, quiet waiting area also.
Shannon Harper
a month ago
This NTB has continuously provided me with the BEST experience for the past year (let s face it, no one enjoys having to do tire stuff )! I bought my tires here, had a great experience from the get go with Holly! Unfortunately, I ve had to make several more visits due to horrible roads I drive on for work-tire replacements (BUY THE WARRANTY YALL saves $ in long run) & also a rim replacement.Let me tell yall ..I DRIVE OUT OF MY WAY JUST TO GO TO THIS NTB I would like to thank Holly for ALWAYS greeting me with a smiling face & pleasant conversations!! I too was a female car service advisor for 9 years I left the industry for a reason, people can be SO HORRIBLE as THIER car problems are YOUR fault, it takes tough skin & being a female advisor is even rougher; Men tend to NOT trust your expertise cuz your a Girl (I loved that part of my job tho )!!!!Anyways, i blew out a tire & rim and instead of pushing to sell me stuff Holly and Manny (my tech) advised (knowing my experience with cars I APPRECIATED THIS) that Manny could do a bead sealer on my rim until my replacement rim came in -advise was on point!! I did that, ordered new rim and drove out of my way for THEM to install it!!! They earned my trust!I ve also had the pleasure of working with Preston, Josh and Thomas!! They ALL are well-knowledged, provide GREAT advise with a smile and NO anditional stress, HAPPY & WILLING TO HELP!!! When it comes to stressful car problems THAT goes A LONG WAY!THIS WHOLE TEAM IS AMAZING!!!BEST NTB EVER!!!!Thank YOU ALL for ALL YOU DO !!Your dedication to your job AND good spirits go A LONG WAY Applause WELL DESERVED!!!Management should give these employees a raise or bonus They have earned it JUST WITHIN my experiences !!!
Keith Hewson
2 months ago
Mikey was extremely helpful and service was fast. He found me the best deal on tires and made sure they were actually in stock before starting to pull the old tires off. I will continue to come here for tires.
Jim Sevenson
5 months ago
Hi there, I haven t been to this location yet. I showed up at 7:50 am an saw an employee helping someone on a Bicycle fill his tires before the store opened. I asked what time they open it with a huge smile and a wonderful personality. He said 8 AM.. despite his mannerisms and welcoming me, made me feel confident that I m at the right spot to get the services I need done today.
Ashly R
5 months ago
I brought my car here for an alignment and oil change, and they were so awesome! Ian was helping me, and was very honest and kind :o). I went back an hour and a half later to pick it up, and he actually told me it was going to cost less because they ended up not needing to do much. You don t really get that honesty with car places much anymore! Thank you Ian and NTB for a smooth experience!
Thabet Banat
6 months ago
I recently visited this tire shop and had an excellent experience, largely thanks to the exceptional service provided by Connor. The staff was highly knowledgeable and went above and beyond to assist me with my tire needs. The teams professionalism and expertise made the tire-buying process easy and stress-free. I highly recommend this tire shop, and I'm grateful for the teams outstanding assistance. Connor's dedication and expertise truly stood out during my visit.
Shane C
4 months ago
I visited on a Sunday with no appointment and was desperate to find 2 new tires that day. NTB not only had my size of tire in stock but was able to start working on my car immediately. I was in and out in about 30 minutes. Couldn't have gone any smoother. Big thanks to NTB for getting me taken care of!
Jeff G
4 months ago
I brought my battery in for testing and it was so low that it needed a charge to determine if it was bad. Ian (assistsnt manager) offered to take care of charging it for me and check back in a few hours. It worked out well when the battery was verified as bad. I was able to take care of the warranty replacement when I came back and Holly (manager) even explained that my warranty period would start over ;^) This was a very nice surprise and great experience.
Selfless Motivated
3 weeks ago
Mike is very nice and stayed late to make sure I had all 4 new tires that day. Thank you Mike and the hardworking guys in the garage.
Valerie Saldana
4 months ago
Holly was very personable and friendly when I walked in. I was going to take my car to another place to get my rotors and brake pads installed but NTB offered a lower price, as I was getting four new tires. Excellent customer service!
Andrew Torres
4 months ago
Came in for general maintenance for a car that was sitting. I was helped immediately and received great service. I highly recommend this location if you re tossing up a regular mechanic.
Christina Klun
3 weeks ago
The wait was a little longer than projected. However, I was informed and kept updated. Mechanic also explained issues with tire/truck alignment.
patrick click
6 months ago
I've been coming here for years and a past manager. I won't take my car anywhere else! The mechanic, Manny, was extremely knowledgeable and showed me some things that were wrong with my car. Holly had a great personality and was extremely kind. Thomas took care of me and was very energetic and had a great attitude. Keep up the great work 4487!
Dominic ward
a month ago
Service was quick, for all 4 tires, the folks at the counter were happy to help, gave great suggestions and we had a great laugh too. We shared snacks too
Debbie Janssen
3 weeks ago
Friendly, quick and super service. I came in to get my tire patched and they were super quick and everyone is very friendly!
April Nompleggi
5 months ago
Had a great experience today at NTB. Holly at the front was super nice and helpful. They took my car in quick and she let me know what they were doing every step of the way. Really appreciated it. Will def be back.
Haley Stevenson
5 months ago
I came in after hours with a nail sticking out of my tire. The employees didn't hesitate to help me out. They quickly were able to take the nail out and patch me up. Will be coming here for all my future tire needs!