Kwik Kar Lube & Tune of Keller

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Colleen Elliott
4 days ago
They made my inspection quick and easy. There were quite a few people in the waiting area when I got there, which made me think that I might be there for a while, but that was not the case. I was in and out in 15 minutes tops. Richard also suggested that I could go down the street to the Tom Thumb and finish my registration. I didn't even know that was an option. Overall, I was quite satisfied with my experience.

  Shannon Berube
a month ago
I recently had a great experience at Kwik Kar of Keller! I initially went in for a quick inspection, which was done unbelievably fast. I then whipped out the list of all the required maintenance I had received from the dealership and the associated costs. Richard went through every single item on the list, told me how much each would be and then said that they could get these things done at that time! They did not have one of the two batteries required for my Jeep so he made a phone call, went and picked up the battery, came back and replaced it. Richard, Kevin and Robert stayed after closing time to get my Jeep taken care of. While I waited, I had a cup of coffee and watched TV and read magazines in the comfy waiting area. In no time at all, my Jeep was completely up-to-date in a fraction of the costs the dealership had quoted me the previous day! I am so happy with Kwik Kar of Keller! I would recommend them to everyone. I know I ll never go anywhere else! They have my business for life! Thank you guys for making me realize there are still good, honest people in this world! God Bless you all!

  Sarah Bird
2 months ago
I went to get an oil change at the Kwik Kar on Golden Triangle Blvd and stood there for about 10 minutes and NO ONE came to even say we ll be with you soon. Nothing. Called to the one a little further down on Keller Pkwy and had someone meet me outside and hold my door open for me. Much better service for being just a couple more minutes down the road. I will forever drive a couple more minutes to get the better service.

  .
8 months ago
I do not recommend this service to anyone. they changed my oil, but they forgot to screw on the engine protection, which knocks on the whole city. when I returned to them to fix it, they refused and said that the protection hung on the pavement. they might as well forget to add oil or change the filter. terrible serviceService: Oil changeService: Oil change

  Brent Bolger
3 months ago
Amazing! Needed a new battery. Had come from another "Big box retailer" (that should likely get out of the car car business) and after a 45 minute wait, they determined they did not know how to get the battery out. After me showing them how to connect jumper cable leave, I made my way to Kwik Kar near my home. They were packed, but it was an amazing controlled chaos. No panic by anyone there. Went inside and was immediately greeting, said I needed a battery & was asked which car was mine. He proceeded to pull my car in a Bay, verify the battery was dead in just a few minutes and gave me a price. He replaced the battery without any hesitation or help and I was checking out 10 minutes later. Again, amazing. Will be my go to place for car care for now on.

  Jatia Gilliano
a month ago
My husband just took my Mercedes here and was rudely told that they couldn t flush my radiator because it s hot. Yeah I know makes no sense. Then the man proceeded to tell my husband he was gonna charge me an extra $40 to run a diagnostics Even though we just got one ran two days ago at another Kwik Kar for an oil change. Yep, further makes no sense. We just put it off that they did not want to service us because the color of our skin. Shame on y all. I will be reporting you and filling a complaint with the city of Keller for discrimination at a business.

  Dianne Mears-Mustafa
4 months ago
They are efficient, quick and not expensive. There is a comfortable waiting room. This is the second year I have gone there for annual state inspections. They checked out my old VW beetle and our Honda minivan. Great service.

  Joe Salazar
2 months ago
Wildly unprofessional and inappropriate. Two employees were yelling at each other behind the desk, with one mentioning how they were still drunk from the night before. Never again will I trust a Kwik Kar employee. Disgraceful and quite terrifying to know they handled my vehicle and operated heavy machinery while under the influence of alcohol. Certainly disheartening, after being a loyal customer of theirs in other locations. I hope the owner reads this review and reevaluates how they train and manage employees at the front line.

  Marie Sands
5 months ago
I will no longer be going there after 15yrs! When previous husband and wife ran place. It's was a class A establishment.NOW NO. went to get car inspected.No back up business waiting.At least 8 young employees having fun chatting / talking and sizing me up.Need inspection. He was going to charge me 118.00 to do a diagnostic test..Ha. drove to Auto zone for free..Now at a reputable shop getting work done and not racked over coals.People are tired of being overcharged and excuse for covid this covid that.CARS ALWAYS NEED UPKEEP.

  Gianni Macaroni
3 months ago
WARNING: Ive been going to Kwik Kar on Golden Triangle for over ten years. They have their issues but the inspector was out until Monday, so I thought I d try the one on 1709 in Keller. I called and they said 15-20mins. I got there and they confirmed 15-20mins. After an hour, I was abnoxious, rude and beyond angry. The inspector was busy with a personal call for an hour (I overheard this conversation while waiting). After 75mins, the inspector says I am next. I ripped him apart because he lied and said there were six cars in front of me. The parking lot was empty and my car sat alone waiting the 75mins. I have no use for liars (this was one of five major issues with the place). If you got nothing to do all day, go there. If you actually have a life and responsibilities, which require your attention (I went on my 30min break from work) then avoid this place and thank me later. If I could give zero stars, I would have.

  Stephen Greer
7 months ago
I gave them an excellent review 3 weeks ago. That was before I discovered they put the o ring in the wrong place in my Cadillac which if I had not discovered the oil leak ,that my brother in law helped me fix could have cost me hundreds of dollars. Now I have to find a new place for oil changes and inspections.

  Victoria Wilson
5 months ago
I have been going to Kwik kar in Keller probably since they have been there. I can honestly say the mechanic Ron E is all what he says about car issues, and the whole staff. A big shout out to you all on your expertise, may GOD bless you all on your holidays and you deserve a big bonus... Your friend Mr. WilsonService: BrakesService: Brakes

  Rod
5 months ago
Definitely not the KK I remember. I was 1 of 2 people when I arrived for an oil change and inspection. Took over an hour to get done. When I left, the waiting room was packed mainly because cars weren't being completed efficiently.

  Francisco Cardenas
3 weeks ago
Took my car for an inspection and they "debated" for an hour. Took 1 hour for an oil change and an inspection. They also left greese all over my stearing wheel

  Charming Njikam
5 months ago
Kwik Kar is so amazing!! Always fast, thorough, and willing to explain anything. They even gave me a small discount that I didn t notice until I left. Thank you guys:)Services: Air & cabin filter replacement, Oil changeServices: Air & cabin filter replacement, Oil change

  Frank Yevak
a month ago
Best place to go for a job well done at a reasonable price, highly recommend this place to anyone who wants a great deal and save money

  Linda
8 months ago
I go here for oil changes and inspections regularly and am happy with their service. However, yesterday, I had asked them to check the brakes. They told me I needed front brake pads (not rotors) which would cost $440 each (total $880, I verified). This didn t sound right. Plus he wanted me to get them done the next day- I.e. I felt rushed. So, after doing research on line and going to another place I got them changed for $325 for both. Very disappointing that I would be taken advantage of (I m an older woman). What wrong Kwik Kar?Service: Oil change

  M Chu
7 months ago
Been going to the Kwik Kar Lube on Davis for years and years but figured I'd stop in here as its closer. Quickly greeted, they had my car pulled into the bay in less than 10 minutes. Shortly afterwards, the service was done. The employee told me the price which was nearly $100 for a synthetic oil change for my Camry. I was caught off guard b/c: a) the price was not established at time of service and b) I was charged for "full service" which has a checklist of things that are supposedly performed. I noticed where they claimed to have vacuumed the front interior which was not the case. Either way, it is just frustrating when you pay good money for fair service but instead get lackluster service. I hope their team isn't cutting corners but instead just had a bad day when they delivered a less than memorable experience.

  may sherry
8 months ago
My experience at this kwik kar was sub-standard.- My appointment was not honored, and there was no explanation as to why-Smug and dismissive customer service-Failure to serve customers in arrival sequenceUpon reading other reviews, this establishment has not fixed their issues. I would strongly reconsider using this place for any car services.

  Anne N.
3 months ago
The manager and his staff are excellent, know their business and get the job done!

  Monica Head
11 months ago
I have used this location for awhile and like the wider range of services they offer. I will NEVER return! Pulled in this afternoon. A worker extremely annoyed starts waving for me to move over. I was confused and couldn t figure out where he wanted me to move. Comes out and starts yelling he was trying to get me to move as he had another car trying to get in!! Turns back and stormed into the garage mad. I did nothing wrong, but show up. Truly, I do not think I have ever experienced such shocking customer service! Never again!

  Mickey Walkup
8 months ago
I waited 2 hours, saw people come and go. Went to desk to ask if I was forgotten about. I was told I was forgotten about and it was my fault. The man at the desk was very hateful and talked over me. I been been coming here since 2013. I will not go back. I m 80 years old. I m not being screamed at like that again.Service: Oil changeService: Oil change

  makenna c
8 months ago
Went in for an oil change. After waiting inside, and after they started working on my vehicle, they finally gave me a sheet to fill out. I wanted just the basic, cheapest option, but I end up walking out after paying $83 for an oil change on a little car.Service: Oil changeService: Oil change

  Highland Village TX Days for Girls Chapter
a year ago
4 years later: still using this location for all car repair and maintenance needs. Nick is generous, fun to interact with, and fast. I really appreciate having a consistent place of service that I can rely on.Service: Oil changeService: Oil change

  rick drury
6 months ago
Very professional and employees who care about your car, needed an oil change and inspection,Travis,Geo and Jason hooked me up in no time and I was on my way....another great experiance......thank you Kwik Kar Keller.

  Fil Flores
10 months ago
There was a minor wait. I was only there 30 minutes. I went to get my car inspected. I have also brought my cars to get oil changes and they have done a great job.

  Jana B
9 months ago
Super friendly staff and the mechanics here are overall honest and don t try to just rip you off and take your money. Definitely a fan of this location!

  Sheena Wywias
a year ago
If I could give this location zero stars I would, this location put the wrong battery in my car and when I came to this location to let them know what happened the manager , Kris Long, immediately got defensive and told me the VW mechanics were wrong and they wouldn t issue a refund. When asked to talk to someone above him that had an ounce of customer service he walked away and said he had to get back to work. Then proceeds to walk out side and laugh about the matter with his coworkers. After an hour of disputing the matter, I was finally contacted by owner Michael Doyle I emailed all the documentation from the VW DEALERSHIP about the errors the battery was causing he said he would be issuing a refund, a month later I have not received any correspondence from the company. Do yourself a favor and look else where for your car needs. This place lacks professionalism and when they make mistakes won t own up to them, instead they will yell at you and tell you that you are wrong. The hype up the classifications of their mechanics but obviously if you can t install the right battery, I doubt the rest of their skills.

  Jojan Paul
a year ago
Quick and efficient service.Great team work.

  Jake Pappas
a year ago
Went to the location to get an oil change. They returned the car to me with the break line in the passenger side purging fluid. When I tried to drive away the breaks were failed and was in danger as I was forced to use the Emergency hand break. I brought the car back to find a large puddle of break fluid in the bay where it was worked on, around the building and in the location where my car was returned to me. They claim my break line was just randomly failed in the 100 feet that I moved the car but the fluid being everywhere was clear evidence of that being incorrect. They then cursed and stated that I would have to pay for the fix as well as other rude behavior. They contacted the Owner and he offered 50% off to fix it. I did not accept that as I was concerned about the nature of the incident and the negligence of allowing the car to leave with known issues to the breaks. I never authorized service to be performed. They moved and lifted my car into another bay without allowing me to take my car. They refused to allow me to decline service and stated that they would have it done. They performed the work and attempted to force me to pay as well as tried to force me to sign a paper that agreed to them to do the service after the fact. I got my car back post unauthorized service and horrible employee behavior to find that there was someone that spit on the passengers rear door. Disgusting on so many levels. I would not recommend anyone to use this location.Services: Brakes, Oil change