Driver's Edge

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Marci
3 weeks ago
I recently moved from out of state and needed to have my car have the Texas State Inspection. I called Driver s Edge and spoke to Marcus, who was very cordial and professional. As I waited briefly for my car, I got to get to know Joe, the store manager. He was also so kind and professional. They went above and beyond in not only doing the required state inspection but they did a head to toe inspection of the parts of my car not required. I appreciated that and I would definitely recommend this auto shop for any servicing anyone would need.Thank you!Marcella

  Bob Bray
a week ago
Thanks Mr Joe and crew! Been with DRIVERS EDGE for over 13 years. Driving 2005 Toyota Tundra. Mr Joe and crew keep this truck in great shape. Only place I go for repairs and inspections! Thank you for quality work. Colonel (ret) US Army.

  Colby J. Klym
2 months ago
I came out from uptown Dallas cause I had something to do in Fort Worth, and just so happened to google a shop in the area that could take care of my annual inspection. I showed up in the middle of lunchtime on a Friday, and immediately was helped by the shop manager, Joe. Joe told me he had a busy shop that day and I may be better off dropping by the next day, so I explained I m not local. 30 minutes later, my car was in, and I was paying the bill about 45 min after arriving. Excellent, excellent customer service. All while Joe multitasked between taking deliveries, answering customer questions and holding a great conversation with me. I m usually a dealership service guy, but I was so impressed by the professionalism and friendliness at this shop that I ll be coming out here going forward to have my car serviced. I was very impressed - Joe and Jesse turned a quick, low margin inspection into a new customer!

  Patrick Patterson
a week ago
Pretty sure they fixed the part I suggested was the problem without checking it out themselves. When the issue continued and I brought it back they gave me the run around. Every time I called to check on it, usually a couple hours after the time frame they'd given me, it happened to be "just as they were working on it". Completely unprofessional, made me lose trust in them. Ended up taking it to Dyno Auto, a much better shop.

  Xavier E
a month ago
Got state inspection done. First come first serve. Manager is a cool guy, very straight forward. From the service I received and seeing how he helped other customers while I waited, it's clear that he has the best intentions of helping the customer and not just up sell them with unnecessary services or parts. I will keep them in mind for any future auto maintenance or repairs.

  Joseph McCormick
3 months ago
Recently, I had the opportunity to use Driver s Edge Shop for a pre-purchase vehicle inspection, and I must say, the experience was outstanding. From the moment I reached out, their team demonstrated exceptional customer service, making me feel both welcomed and valued as a client.The thoroughness of the inspection was particularly impressive. They meticulously checked every nook and cranny of the vehicle, ensuring that I was making a well-informed decision. Their attention to detail gave me immense confidence in the quality and condition of the car I was about to purchase.What stood out most, however, was the amazing customer service. The staff was not only friendly and approachable but also incredibly knowledgeable. They took the time to explain each aspect of the inspection process, answering all my questions with patience and clarity.Overall, my experience with Driver s Edge Shop was exceptional. Their expertise, coupled with outstanding customer service, made the pre-purchase inspection process smooth and stress-free. I highly recommend them to anyone in need of a reliable and thorough vehicle inspection service.

  Josh Wright
4 days ago
Had a great experience! Joe was very friendly, authentic, and honest. This is my mechanic now. 10/10 would recommend.

  Benjamin Matlock
3 days ago
This shop has given me nothing short of the best service in town. Just like being right at home with them. I'd suggest them to everyone I know for prompt and quality service.

  Gregory Diamond
3 months ago
Took my car in for check engine light. They replaced the Vapor Canister vent and the Engine valve cover gasket. They also recommended other services which I assented to. My mistake, since they did a coolant system flush and replaced the spark plugs, both of which services they had performed 14 months and 10,000 miles previously at this same shop. So Buyer Beware, they will recommend services they did the year before. Check your records to make sure you re not agreeing to completely unnecessary work. Hard to understand how they cannot notice that spark plugs have only 10,000 miles use, even if they don t check their own records.

  W34KN35S (W34KN35S)
5 months ago
My experience with Driver's Edge (Keller )is that they were knowledgeable and very patient, answering any questions that I had. For convenience , they have a Drop Box so you can drop your car and key off at any time. After an inspection, they provide a breakdown for whatever problem you may have into three sections:1. what is fine , 2. what is recommended and 3. what needs to be repaired. They were also professional and aim to get you back on the road as soon as possible.Services: Air & cabin filter replacement, Auto brake repair, Brakes, Auto brake replacement

  Star Besio
4 months ago
Ordered some tires online, they shipped it to Driver's Edge. Even though there were a few issues, the whole staff were pleasant and went out of their way to remedy the situation. Great job guys. Sorry I'm such a handful

  RE A
4 months ago
Went in to reset vehicle camber setting to one specs. Walked out with same camber specs. I even have adjustable plates and bolts on the front and adjustable camber arms on the back. They did drive the gt350 10 miles for what purpose I don t know. Needless to say, I will be going to tire mart on Monday for a proper alignment and will return with the before and after specs and ask for a refund. Toe and caster was adjusted slightly but that was not the issue, the issue was the excessive negative camber.

  Ambrose Usih
6 months ago
Please stay away from this location if your only option is dealing with the store manager, Joe Davis. My wife took her 2018 Toyota Highlander for a regular maintenance (oil change). Later same day, I received a notification that front and back brake pads/rotors needed replacing. When I called to follow up, Joe quoted me about $2,000 as the cost to replace these parts. After informing him that was quite steep, he said the best he can do was $1,850 which he said was same price employees get for similar work. I expressed my dissatisfaction with the location as we ve always had this same vehicle serviced at this location and no one informed us the pads were getting to the point of impacting the rotors. Bottom line, upon getting to the store to pick up the car, I met Brian, who upon hearing I wasn t going to return to that location again, took it upon himself to apologize and review the bill. He eventually got it down to $1,099 which was still too high for such work, but this was the best he could do considering how Joe Davis had coded the bill.The only reason we may consider returning to this location is if Brian is available to help as Joe Davis has no issues ripping his customers, even repeat ones like us. Truly unfortunate. Thank you Brian for your efforts to make things right .decent folks still exist.Service: Brakes

  Keeley Shull
2 months ago
Came in for an inspection, was in and out very quickly, and the employees were very polite and personable!!! Always a pleasant experience here. Highly recommend!

  Bev / Paul Sikes
2 weeks ago
Very professionalCourteousQuick serviceJoe and Marcos were pleasant and helpful. I will go back for all services. They are THE BEST!

  A Pritchett
2 weeks ago
Marcus, Joe and Corbin were awesome. Fast service, respectful, and friendly. Definitely my go to for service from now on.

  Riley Milberger
2 weeks ago
Very friendly and helpful staff got my car fixed up quickly!

  Tan Panisara
a week ago
Great communication, nice customer service! Marcus talked to me throughout everything that easily to understand.

  tcsbaseball1
7 months ago
Drove my truck up on a Saturday because I could tell there was something wrong with my brakes. They didn t have anything open so I made an appointment for Monday. When I asked what the cost of pads and rotor replacement for all tires was, I was told $1800- $2100. Half of that if it was just the front or just the back. I determined before I dropped the truck off that it was just the back pads and rotors that needed to be replaced. I went and looked up the cost of parts for that and it was around $300. I dropped the truck off at around 10:30 and told them it was just the back pads and rotors that needed to be replaced but they still Wanted to do a break diagnostic check. I told them parts for the back brakes was around $300 and that their Estimate of $900+ seemed a little high and the response was that they were a franchise and he didn t make up the prices and that also they offered a warranty on the brakes. Ok. They finally finished the brake diagnostic check at around 3:30- 4:00 at which point they told me it would be $1100 for pads and rotors for the back brakes. When I asked for a breakdown and a print out of pricing I was told , again, they were a franchise and that they can t do that. I told them they was too expensive and took my truck to the tire shop in North Richland Hills and they were able to do the job for $500 out the door. I m all for a company making money but over double what a competitor charges is ridiculous especially considering they were charging $800 worth of labor for $300 worth of parts. They re polite there yes, but companies can rip you off while being polite. Do your research before you commit to anything. Obviously I ll never be back.

  Khrystyne Simpson
7 months ago
I called around a few places to see prices and wait times. I spoke to Brian and Corbin, who were SUPER helpful and accommodating. They got me in right away and was in and out for my oil change. They even told me about the coupons they had online. Definitely recommend. Will be back!!

  Xzanthier
6 months ago
Great service! Super helpful and friendly staff! Pricing was great and several thousand dollars less expensive than the other two repair places I looked at! I couldn t be happier!!Services: Steering & suspension repair, General repairs & maintenance, Engine repair, A/C installation & repair, Air conditioningServices: Steering & suspension repair, General repairs & maintenance, Engine repair, A/C installation & repair, Air conditioning

  rose herren
6 months ago
Took my car in because I was having problems starting . The manager was super nice and got the mechanic on it very quickly to test it out!Waiting inside I noticed office area was very clean , nothing like I had seen here before.They found out what was wrong and up and running! No problems now!I will definitely take my car here for all my car needs from now on!Service: Electrical repair

  James Decker
6 days ago
Great service, I'll be taking my cars here from now on.

  Wanda Grubb
8 months ago
I have lived here the past two years and Joe has been taking care of my care the entire time. Now, I am moving and needed an oil change and tire check and rotation. They were able to get me in the next morning and I was done in less than hour! Great job, friendly manager, very pleased with my visit. I would recommend them anytime!Services: Tire rotations, Oil changeServices: Tire rotations, Oil change

  Linda Escudero
2 months ago
Very satisfied with the service provided and work done on my vehicle :) highly recommend!

  gabriel padron
10 months ago
I had a really good experience here. Clayton helped me out and was able to determine my vehicle was in good shape to make it on an upcoming long drive. This business does NOT just take you for your money but they actually want to help you out. Definitely coming back!

  Mark Grano
4 months ago
Joe was friendly to talk to and the guys knocked out my oil change and tire rotation fast! Definitely recommend giving this place a shot

  Jerome Council
5 days ago
Very thorough. Fast and informative as well as customer friendly.

  toysyouhad
8 months ago
First time using their services and was super impressed. Bert friendly and sharp staff and know their stuff. The guy who took care of me (Joe I think) was incredible. They will have our business going forward.Services: General repairs & maintenance, Electrical, Auto brake repair, Vehicle Inspection, Wheel alignment, Transmission repair, A/C installation & repair, Vehicle safety inspection, Oil changeServices: General repairs & maintenance, Electrical, Auto brake repair, Vehicle Inspection, Wheel alignment, Transmission repair, A/C installation & repair, Vehicle safety inspection, Oil change

  Claudia
5 days ago
Great customer service! Will definitely be back again!