Toyota of Katy Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jonathan chen
4 years ago
First class service, patience and thoughtful. Especially a young Chinese person with a good attitude. Pick the best car for you.

  James BIG BODY GOTTI De Leon
3 years ago
Very pleased with the professionalism & courtesy of the staff. Wait was not too bad ,but the over all experience was pleasurable. Thx to those I meet today.

  Bonnie Anderson
3 years ago
Carlos in service IS the very best!Chris, also in service, was very kind and courteous.Sigmund is one of the managers of sales. He was very polite and most helpful in trying to explain the policies of Katy of Toyota. His employee, Chris in sales, was/is so disgusting I will refrain from making a comment about him because I have NO printable words to describe my encounter with him. He is a disgrace to the company.

  Lidier Hernandez Sotolongo
8 months ago
Great place! The salesperson are waiting for you in the parking! I was just browsing but who knows if come back

  Paul Harrington
6 months ago
I love this dealership, they are always so helpful, I highly recommend this dealership.

  Henry Mora
2 years ago
Most of the sellers are very unprofessional, I caught one of them leaving the restroom without washing his hands some others were sitting in the common office area listening loud music with a boom box. This is not the place that it used to be a couple of years ago, it s way worse. I was about to leave when I found this nice seller lady that offered me help and then we decided to stay for a while.

  Justin Nguyen-Le
3 years ago
Excellent service. They gave great instructions I didn't feel like a lost puppy. Honest work, they didn't try to do unnecessary services for me (I was highly surprised and extremely happy about it, but I insisted the service be done because I bought a used vehicle) or trick me into scandalous services like I've experienced at a couple service dealerships before where they empty my coolant reservoir and recommended me a $160 coolant service. Ever since the first scammer tried to pull that off I've always checked my coolant, oil, and fluids before service. Instead they just simply topped it off for me. Best service I've ever experienced. Definitely would recommend and will come back everytime.

  John Mulligan
4 years ago
The staff is friendly and helpful. Service was quick and thorough. Could be a little confusing for people first visiting. Stay with your car or walk inside? Leave key with car or bring it with you? Aside from that, the process of checking in was easy and the waiting area was comfortable.

  brandon webb
2 years ago
Had some work done and had to immediately turn right back around to have the trim placed back correctly. One of the nice gentleman that meet you at the service check in lane adjusted it for me but still had to come back as it was not replaced correctly after I had left.

  tyler malveaux
3 years ago
The place was very good at ignoring and annoying their customers. I had to wait an additional 1hr for them to tell me it had been ready..DONT GO HERE ....YOU WILL REGRET IT...AND I GAVE IT 2 STARS because they actually did the job, but the process was to get it done was more then it was worth.

  John Wunsch
3 years ago
I bought two vehicles in two months from Toyota of Katy for my wife and myself. Chris Quiroz is the most gentle and kind salesman. He delivered with the highest quality standard services My wife and I were very impressed with his hard efforts to get us a good deal on both vehicles, even it not easy for him but he did meet our expectations. Please seek for him if you need new or used vehicles. Thank you Chris.....

  SuSu Pham
4 years ago
Every service staff here at Toyota of Katy are so friendly and professional. Kathy, our service advisor is the best . She is extremely polite and sweet. Will be asking for her as our service advisor from now on. Steven, the service drive manager is extremely soft spoken and professional as well..

  Rick Villarreal
3 years ago
They treated me very well and enjoyed the service, although they need to have a better after hours drop off box as someone got our key and tried to steal our nonfunctional car.

  hector ramos
2 years ago
Service and people is awesome the only thing i don't like is i have a little delay to arrive on time for my appoitment and that means wait for almost 2 hours

  Jon-Erik Schneider
4 years ago
Wasted my time driving there because their equipment had been broken for a few days and they couldn't provide the services my car required. Despite me speaking with their service center the same morning I went, I was not made aware of this because "the technicians don't tell that stuff to the girls on the phone" (not sure why they think that's an excuse).

  Randall Coley
3 years ago
Employees have great attitudes. Parts department bent over backwards for me. They have been real good to me and my car has 300,000 miles on it.

  terry sadeghi
3 years ago
My COVID-19 visit, all protected servers and kind people. Need to support our local businesses. They are our friend, family and neighbors

  Melissa Bourgogne-Boehm
2 years ago
Carlos is our service man. He is the most helpful, kind and knowledgeable. He is a gimper... a person that goes the extra mile for you and your Toyota. Thank you Carlos.

  M GS
3 years ago
Good customer service. Fast. Not a long wait time eventhough they are super busy.

  Javier Sanchez
2 years ago
Richard at the Service dept was very helpful, attentive and always ready to give updates on my car repairs progress. A five star employee

  chris yarusso
6 years ago
Helpful and friendly staff. ...Helped with warranty....... I will always bring my car to this location because of how great everyone is.THANK YOU Felix and Jesse!!!

  Chris McCormick
3 years ago
Set an appointment for my 10K service. My truck was in and out in 25 minutes! Everyone is always super friendly and helpful.

  Beverly Jones
2 years ago
Great service quick response. Go early if you need car serviced first come first served.

  frosty garcia
3 years ago
Service is ok, it would be nice if they would wash your vehicle after you pay for their services and wipe down the inside of your car, there are always smudges left behind.

  Dan Bunting
2 years ago
Always deliver professional service in a pleasant atmosphere. I've yet to need a part that's not in stock (although I rarely need parts).

  Leo Contreras
a year ago
Didn't go to parts, went for service. Always get great service.

  Mike Burkhart
2 years ago
Had an appointment for oil change and tire rotation. Was met at my car and received my car back in a timely manner

  Stephen Hart
2 years ago
They were busy, I get that, but no one ever acknowledged I was even there, not even eye contact. After 5 minutes, I left. I can shop on line.

  Antoun Henri
3 years ago
Good service, fair price, professional stuff.No coffe beacouse of covid19.

  Salman Muhammad
2 years ago
Just interesting! Trying to buy my old Toyota but don't have new to replace it.