Golbow's Garage, Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Brad Isdal
a week ago
Golbows Garage service just completed a Jasper full Engine replacement on my 2001 Ford Mustang GT. The results were excellent and so far everything is running like it did when I bought it! Shout out to Scott who took care of coordinating the job and a HUGE thanks to the talented mechanics at Golbow s who brought my baby back to life. Definitely recommended for big jobs if you want it done right! Thank you!

  George Allen
a week ago
The best towing company that I have ever used.Prompt, very courteous, very competitive.I highly recommend them!

  Adam Q
3 weeks ago
Wonderful, fast and friendly service! Scott and his crew up here at Goldbow's know exactly what they're doing and I don't trust my vehicles anywhere else but them. I even have a warranty on my vehicles from the dealership but I still take my trucks to Goldbow's. Their technicians are top notch and the service department keeps you aware of the progress as the service progresses! They do not try to upsell anything and they are as honest as it gets! There is a huge reason they have been in business this long! Trust me, these guys are one of the last ones out there that you can rely on!

  Monica Scott
6 months ago
This was my first towing experience and the bar has been set....high! The wait time between the initial call and when the drive showed up was about 20 minutes. Better than reasonable. Initially, I thought my car was going to have to be on the street, which I personally can't stand, but it was able to be parked in the driveway. Exceeded expectations. With this being my first time needing a tow, I had no clue how much this would set me back but my driver have me a tip to check with my insurance and see if my coverage will reimburse. Helpful hint. We even had a bit of delightful conversation after everything was settled. Icing on the cake. Thank you so much for your help and being an exception to the bad rap that tow truck drivers get. James, you ROCK!!!

  Rose
4 months ago
Terrible experience with Joe Stilley.Until recently, my experience with Golbow's has always been a pleasure - from speaking with the young ladies at the front desk to talking with the servicemen working on the vehicles in the back - I have always been pleased with the service and even recommended people to do business with them over the years.However, my recent experience with Joe Stilley was horrible and I will not be back to Golbow's - ever. After recommending I replace several things on my vehicle, I asked that they replace only two necessary components. When I arrived to pick up my vehicle I learned that parts had been replaced without my consent/knowledge/requesting. When I brought this to his attention, he simply apologized, admitted he misunderstood/made a mistake (even told me it was HIS fault that he misunderstood me), brushed it off, and then proceeded to hand me the bill for the full amount (including the service for which I did NOT ask). I was appalled. After trying to understand why I was paying for HIS mistake, he reluctantly gave me a "discount" of $20 for HIS mistake. This is only the first problem. Joe was dishonest when I asked him about the warranty on a major part and when I asked him to provide a receipt for the part I purchased, he was unable to do so because the "computer would not allow it." There are other incidents which occurred during this encounter, but I will keep this post to a minimum.I am very disappointed as I have trusted Golbow's with my vehicle for several years and have spent over $4K with them within the last year. Unfortunately, I will be taking my vehicle elsewhere from now on.

  Justin Gage
4 months ago
I ve used them multiple times and Armando always does a great job! They ve hauled big trucks for me and show trucks but always do it with care and excellence!

  Kurt Lan
9 months ago
I wish I could recall the name of the gentleman that who serviced me. He was absolutely awesome, very positive attitude with great sense of humor. I never thought I d leave a review for a towing company but my experience was that great with him. He were able to help me out immediately, fast and professional!Service: Car towingService: Car towing

  Robert Long
6 months ago
I recently had a fantastic experience with Golbow's Towing. The driver, Austin, was exceptional - prompt, professional, and provided excellent assistance. I highly recommend Golbow's Towing outstanding service. Thank you, Austin!

  Chad Burnett
4 years ago
I wish I could recall the name of the guy that helped me with my tow but he was absolutely phenomenal. I never thought I d leave a review for a towing company but my experience was that great. They were able to help me out immediately (while I was waiting over an hour for AAA by the way). I told them I was in a tough spot and needed help in a hurry. They were fast, courteous, and professional!

  Cynthia Demunbrun
6 months ago
I have insurance through Geico and they found Golbows to tow my car from Katy to Meyerland, I gave crazy instructions because my car shop is closed on Sundays and the Golbow driver had to leave car on side street and give my key to the gas station cashier and he did just as I asked. My repair guy already called and he has the key and my car is parked on the correct street for them to service it Monday when they open!!! Thank you so much Golbow,you have relieved some stress and have one satisfied customer and I m sorry for my complex request but thanks for obliging!!!

  Justin Lacey
9 months ago
Very disappointed in lack of communication and clarification on what specific services cost. I was charged $85 to tow my car -- which the tow truck operator had successfully gotten to start, using a portable battery charger -- literally just one mile up the street I live on. When called a couple of days later, I was told the base price was the same for either a jump start or a tow, but, that information is not provided in writing anywhere (nor did the tow truck operator who showed up to my house explain it, even when I asked him about cancelling the towing portion of my initial request, now that he had the car running, and it just needed to go one mile up the street). According to the gentleman I spoke with on the phone, it is determined on a case-by-case basis. That seems awfully convenient for the towing company, and the shop(s) they contract with. Sounds like they can basically make the service(s) cost whatever they want in the moment, with nothing for the customer to point to by way of reference. If I could have known all of this in advance, I would have proceeded in a completely different way. Not giving customers the information they need to make an informed decision until after everything is done and the bill is their responsibility is very unfortunate.

  Brenda Garcia
a year ago
I have used their services 4 times in a length of 2 months. All 4 times they ve arrived very quickly, to me their prices are fair, sure any towing is gonna be pricey, it s to be expected due to the economy. I will continue to use their services because of the good experience I ve had with them. And yes I will recommend them as well. As to their mechanical expertise, I will update on pricing and general thoughts after I get my car back once they work on fixing the issues.

  Carter Finch Kobi
11 months ago
Literally took advantage of my situation. Seemed nice at first then charged me an arm and leg for 2 hours of their time and a tow on a vehicle that was stolen out from under me. Don't recommend doing business with them. Or having your vehicle towed to storage.

  Saint Barron
3 years ago
Aaron did an incredible job towing my truck and trailer, definitely recommend him. Didnt hit one curb, He cut every corner perfect, very professional

  Galib Chowdhury
2 years ago
Absolutely amazing. Armando arrived on time. Earlier than expected and kept me updated on his location. He handled my truck with caution as if it was his own. He was very friendly and knowledgeable. I felt 100% comfortable with my truck in his hands. I will for sure be contacting this company and spreading their info due to the amazing customer service I received today. We need more wrecker drivers like Armando. Thanks manService: Tires

  David Bruce
a year ago
I had the same mechanic for almost 35 years. However he tragically died in 2019 and his family could not keep the business going. It had been around for decades. From time to time he referred me to Golbow's garage for certain things he did not do. I have been using their towing service for several years. But with my mechanic passing away, I naturally thought of Golbow's. Plus we now lived close to their repair shop on Franz. I haven't had any major repairs yet but this week they replaced the splash guard under my car. It was completed in 5 hours. In January I needed two tire rims repaired from a collision with a curb during a bad storm. That also was quickly done. Scott in the service dept was very courteous and helpful each time. I will be going back soon for a car checkup. Gotta stay safe now-a--days.

  Cyndi Hoots
2 years ago
Golbow's Towing and Golbow's Garage have always done a fantastic job for us. We have used their services many times over more that 35 years and we have always, 100%, been pleased with the service they have provided. Their employees are very knowledgeable, courteous, professional and operate at the highest standards. The cost is reasonable. We needed their help again this evening with a vehicle towing and they were very quick to respond. I rarely write reviews and this review was not solicited. I would highly recommend Golbows!!Service: Special vehicle towing

  Carlos ONeil
a year ago
I've been a long-time customer and have genuinely never had an issue with the workmanship at the shop, but have found their prices to be much higher than some competing shops in the area who also do quality work. Was recently quoted for work on one of our cars that amounted to roughly $3500 in repairs, was able to get the work done for about $1,000 less than quoted using OEM parts. All in all not trashing Golbow, just encouraging you guys to get a second opinion you may find savings in these tough times.

  Chikita Washington
a year ago
Pam provided impeccable customer service from the initial conversation up until Eric Garcia picked up my son's car.They notified me during the process via texts. I really appreciated that. I would highly recommend Golbow for your towing needs.Service: Car towingService: Car towing

  Mallory Cardner
2 years ago
Wow- what an amazing company! Let me just start off by saying that my experience with other tow companies has not been very pleasant- Golbow s has been the exception to that statement! My car died this morning on my way to work, and after unsuccessfully trying to jump the battery, I decided to have it towed. Called Golbow s and they had a tow truck driver over to me within just 10 minutes. Dispatch was super nice and I even received a text confirming my location. After getting there, the driver was able to get my car to start with his portable battery! Asked me if I would prefer to drive it over myself or have it towed, and decided to drive it myself. The tow truck driver gave me his phone number and told me to call him if I ran into any problems on my way to the shop. Wasn t charged a penny this time, but will be using this company for any and all future towing needs, as well as referring anyone I know to them! Car troubles are frustrating and it s nice to know that there are companies like Golbow s who care about others. Huge shoutout to the driver who was kind enough to help me out so I could get my car to the shop! I am super impressed by the professionalism & kindness. What started off as a rough morning was made much better by Golbow s! Massive thank you to the Goldbow s team for amazing service!!Services: Special vehicle towing, Battery

  Amber Lynch
2 years ago
Would not recommend. I called them and they said a driver would arrive in 25-30 minutes. They arrived an hour and a half later. They told my employee (this was a work vehicle) it would cost $125, they finished towing my vehicle to my office and then told me it would cost $240. Tried to tell them they told my employee $125 but it just led to an argument, which I ended up just paying the $240. We then were driving beside them heading back home and they ran two red lights, lights were red before he even entered through the intersection. Would not recommend at all. The guy you communicate with over the phone is always super friendly and apologetic but his drivers are not being professional or honest with their customers.Service: Vehicle wrecking

  Yolanda Segovia
11 months ago
Our vehicle was taken there after it was recovered from being stolen. The lady at the county storage department was extremely helpful over the phone and in person. Made recovery a breeze.Service: Car towingService: Car towing

  Julie Singer
2 years ago
I have been coming to this family owned automotive repair & towing service for over 30 years now. They have NEVER disappointed me. The customer service people at the front desk Mark & Scott consistently go beyond my expectations. It's the little things, like caring, that makes me continue to return to Golbows Garage for my vehicle's care. Thank you to all the staff! You ROCK!!!

  Sam Gutierrez
2 years ago
So i schedule a tow ahead of time so i could drop off my vehicle at the mechanic early to get repaired. A man calls me the night before to confirm appointment and I mentioned my mechanic's drop off window. This is where the positive experience ends.The next morning, 7 am comes and goes. 7:15. 7:30. Finally I get through dispatch that informs me Katy police needed ALL tow trucks and those calls take priority. I can understand that logic but no phone call to the customer who is about to miss his repair window? I have to call them for them to tell me they aren't coming?I go ahead and use Roadside.net (another company) and they arrived in 20 minutes and were extremely helpful and polite.The next week, I needed another tow and my insurance set me up with Goldbow again. Tow truck driver comes to load vehicle. The car had no power but the mechanic shop knows me well and would easily jump it to get car in nuetral. Rather than taking my suggestion to wait for jump (literally took 1-2 minutes after asking). Driver insist on trying to bypass at the gear shift and ended up breaking my gear face plate.The tow to the dealership was fine even though the windshield had so many cracks and probably not actually legal/safe and wreaked of smoke.I asked the driver if he was able to fix the face plate he took off and he said yes. He then conveniently chose to drop me off first at front desk before dropping my car in dealership lot 5-10 minute walk away. Feeling something was up I asked dealership to allow me to inspect vehicle one last time before leaving and sure enough the part he said was fixed was still damaged beyond repair. I had to file a claim with my insurance for that damage.

  SMITTYXCOREISHXC
2 years ago
I called golbows early Sunday morning to come pick up my car. My back wheel fell off of my classic car. I was in a bad spot stuck in a bad place. the driver James showed up in less than 20 minutes, then he Greeted me with a smile and immediately got to work getting my car off the road. Took absolute care with my vehicle and had all the tools he needed to get my car on the truck without scratching on the ground even with my wheel missing.Quickly took me back to my storage and got my car perfectly into my unit. I couldn t have driven it myself in there any better. Shout out to James and golbows. Great people. They really saved me that morning and it was so quick and painless. Also it was painless on the wallet. They are extremely fair and show up in really nice trucks. Just a excellent experience overall. Made my bad situation into a slight issue and kept my morning rolling.

  alexz c
3 years ago
it can be unfortunate and expensive having your vehicle towed, but Golbows has Always been awesome! Great price and very professional, kind and knowledgeable towers. I'd like to shout out James. He helped me today and was super great and kind. 5 stars for his costumer service and safety during the entire process. will always continue to recommend y'all! Thank You!

  Wes Miller
4 years ago
I called them expecting the worse but can honestly say that they killed every concern I had....well killed the 2 concerns I had, which was the price and issues with me not being present during payment. The driver Jeff was great, he communicated with me the entire time and Golbows dispatch was just as helpful and welcoming. I'll definitely refer them to a friend if need be....oh yea, the tow cost 95, which was far better than I heard from some other companies

  Elva Alviso
4 years ago
This company was extremely helpful. The gentlemen that came out to assist me were very professional and were very knowledgeable at what they do. They also made sure safety was implemented when helping me. I highly recommend this place. The person that contacted me on the phone, kept reaching out to me, to make sure that the driver will get to me safe. The tow truck driver also reached out to let me know how far he was. Everyone that reached out to me and helped me that worked for Golbows was awesome. I highly appreciate you! Thank you, and I am praying for all of your tow truck drivers safety.

  Jesus Velazquez
3 years ago
My truck broke down on Clay and Gessner, Aaron the tow truck driver called to lead me know how long it would be be before he arrived. He called me when her was arriving at my location. Very professional, very courteous. Definitely using Golbow s especially Aaron for all my towing needs. Great job, keep up the good work!!Service: Car towingService: Car towing

  Thomas Allen
2 years ago
I experienced such rapid service!The price for this 5 star service was amazingly Lifesaving and very much appreciated.Had a very enjoyable conversationAnd a very safe and undamaged delivery. I gladly recommend them to all.