Alliance Towing & Recovery
4.5 (139)
2005 N Jackson St, Jacksonville, TX 75766
(903) 589-8697
alliancetowingusa.com
Claimed
Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Christopher Elzen
2 months ago
Needed a tow after sliding on ice and damaging my vehicle steering components. Quick response time, much faster than estimated. My roadside assistance gave an eta of 90 minutes, Mark called within about 5 minutes and arrived within no more than a half hour, quick hook-up and swiftly to the repair shop. Satisfied customer.
Earl
4 months ago
Mark was fast, courteous, friendly and professional. He was quick to arrive and got the car loaded and photographed promptly. I am very pleased with the service. He represented Alliance well. Although I hope to never need them again, I will happily call them if the need arises.
Karen Wolfe
4 months ago
Mark with Alliance did a fabulous job with my Range Rover! He went above and beyond to get it towed and took great care when handling it! Even when it was a headache and very difficult to get out of the location it was in! Your hard work is very appreciated!! Thanks again!
tiffany mckelphin
3 months ago
Mark saw my friend and I on the side of the road with two flats. He was already towing another vehicle , but made a uturn to block traffic for us until an officer came . Additionally took the car he already had to the destination and came back and got mine. Great service ! Thank you so much once again!
Irene Jenkins
4 months ago
Mark was great with my towing experience. He got here quick and made me feel like my car was in good hands. Plus, you gotta love a company that is recommended by USAA and services the retired military!
Christian Mann
3 months ago
I had went to a gas station that claimed to be 24/7 but was not and so I was in desperate need of fuel delivery and called them as it is listed as one of their services. Having done my research before calling them. The guy answered, I asked him about fuel delivery, he sighed, paused and said they don t do fuel delivery. Either their page needs to be updated or he was lying. I know he s probably on call and was asleep. But I had been sitting in my car for over and hour trying to get help and it 37 degrees outside so the car was getting cold
Tamika Hamlett
3 months ago
Mark with Alliance Towing was awesome!He was very friendly and got the job done fast with no issues! He has a great customer service personality!!!
Benita Garrett
4 months ago
Great service!!! I had the pleasure of having Mark as my agent and he was very professional arrived within 15 minutes of my service request and did a great job would definitely recommend this service
Sameer Kelley
2 months ago
Terry with Alliance out of Tyler was great and communicated well. Got the job done in a timely manner and even though I wasn t there kept me informed.
Hailee Rodriguez
2 years ago
I had a flat and Taylor showed up to tow me and after a huge issue with discount and the Pep boys neither would help me he ended up having to change my tire to my spare tire. He was extremely helpful and nice. After a horrible two day problem I'm happy I finally had someone help me and show me some kindness.. He definitely went above and beyond.
James Williams
3 months ago
My Ford expedition, needed repairs, I went to the McRae ford dealership,two hours before they closed on the Saturday before Christmas.I was driving from Milwaukee, Wi to corpus Christi. They refuse to help me until Tuesday, after Christmas..Dustin, at least, got it to work,till so I could get to corpus Christi. Thanks
L8191
2 years ago
I contacted my insurance company who sent out Alliance. I was informed from the beginning every step of the way. From the lady that answered, to the driver, everyone was very polite and professional. I hate I didn't get his name, but the driver took his time to hook my vehicle. And followed through with my request on how to drop it at the mechanic. They came from Jacksonville to Tyler last night to help. I can't thank them enough! Would highly recommend!Service: Car towing
Keyla C
a year ago
Having been left stranded in another town, I was quickly assisted & reassured by Eric (from Canada). From the moment I called Alliance Towing, to the moment my car was dropped off at the dealership, I could not have been better taken care of. The receptionist was warm. And Eric was absolutely competent & efficient. He cared for my car & his experience at towing shows in his impeccable work. He even went the extra mile of dropping me off at the nearby lodging, given the day & time. When I called later to get an invoice, it only took 2 seconds for me to receive it. If I could give this business a 6-stars I would. I wish the luxury-car dealership I'm dealing with was nearly as customer-service focused as Alliance is. I am very satisfied with your business approach. Thank you Alliance for your service!
Osman Hussain
8 months ago
The best towing company I ve ever dealt with.Was stuck in the middle of the road at a 100F day, the representative answered my call quickly and she ensured an accurate quote and eta. Driver came within 30 mins, charged me the lowest any other towing companies would offer. He gracefully lifted the Camry without any problems as a professional. Reached to my mechanic on time.
Kathy Fields
3 months ago
Thank you Mark for all your help. You're so kind & compassionate & very professional. I really appreciate you. I highly recommend Alliance Towing.
Cecilia Wichmann
a year ago
Got stranded in Tyler, TX and needed to get the car to a shop in Wills Point. Called AAA who dispatched Jessie with Alliance Towing to my location. He came promptly, don't think I waited 20 minutes. Professional, helpful, very nice. Drove me and my car The 50 miles to the destination. When he heard that I was going to walk the 2.5 miles to my house he offered to give me a ride! That was so nice! Absolutely 5 star service from beginning to end!Service: Car towing
Brendan Mitrisin
4 months ago
Got connected by AAA. Got towed by Mark, he was quick and friendly. Great service!
Ashley Way
3 months ago
Mark was friendly and quick to respond!! He was efficient and kept my car from having to go to the dealership!!
Justin Ackley
3 months ago
I am very satisfied with alliance towing & recovery! Thank you Mark for your excellent response and customer service
Justin Roddy
7 months ago
Alliance towing was easy to deal with and got the job done fast. Nothing but good things to say about the service. Will definitely be using them again when needed.
Amber Melton
2 years ago
Jonathan was very helpful in towing my antique 1962 International C100 home safely. He was very nice and professional! Excellent experience!Service: Special vehicle towingService: Special vehicle towing
Joshua Rogers
10 months ago
Had to use roadside assistance through our insurance company, and Alliance is who they use. They were quick to respond, and towed us to where we needed to go. Jessie was professional and was great to deal with. I highly recommend them.
Joshua Miller
3 months ago
Mark was so helpful he was able to reach my truck at an awkard angle in a ditch and get it level and safe
Christine Sexton
a year ago
Great service! Jonathan was my tow truck driver and he was the best. I was very nervous in the situation I was in but he made everything feel safe and secure. He was professional and knew what he was doing yet was also personable and easy to talk to on our three hour drive to Monroe with my two dogs! The dispatcher was very helpful as well. Highly recommend Alliance!Services: Car towing, Long distance hauling, Local hauling
Melissa Dorey
2 years ago
I can not say enough good things about Alliance!! From towing my sons car to the shop to moving our hot tub for us! Yep.. a hot tub! They have been amazing and super professional every time! Only place I ll ever go for a tow!! Highly recommend them!Services: Special vehicle towing, Car towingServices: Special vehicle towing, Car towing
Filip Krstic
10 months ago
My 2019 Freightliner Cascadia engine failed in Odessa, TX in December 2022. This is a dedicated route and the drivers were bound for Phoenix. In order to make service and not be late, I found Alliance Towing & Recovery, and had them tow my Cascadia and 2 loaded pup trailers all the way to Phoenix, AZ from Odessa. Service was great, the driver Josh was very polite and motivated. Early next morning he was unhooking the bobtail at our truck parking and then he noticed he broke some aerodynamic fairings/cladding on the back roof of the truck. He apologized profusely and was very professional about it. He took photos of the damage, wrote up a ticket and advised me to contact Alliance the next day for working out a claim.I made contact with TJ and then later Kelley and provided an estimate, then days would go by, then weeks, then my phone calls would be unanswered totally. Really, at this point, nobody at Alliance cared about what happened. Then they told me if I had any questions to talk to their insurance directly. I made contact with their insurance provider Threlkeld & Company and for 3 months it was just back and forth with no progress. Just plain nonsense. After that, the insurance rep, Joe C., finally told me to contact Robert M., the adjuster who was assigned to the claim. Then again another month and half of unanswered calls, voicemails, emails, and I had to resort to unprofessional tactics like spamming his email inbox every day and voicemails until finally he cracked and called back. It took a grand total of 5 minutes on the phone to hash out the problem. On 6/9/2023 I finally received the check in the mail for the damage they caused on my truck on 12/15/2022. To me, it is not about the money (damage was less than $4,000 in total) but it is about the ethics of it. I paid their 5 digit invoice with no qualms and trusted them with hauling my business across 3 states and in the end I got strung along over some piddly body damage. I have several trucks that run though Texas on a dedicated weekly schedule and we would have been loyal clients to Alliance because the service itself was great. But after this situation, I will unfortunately never do business with them againService: Long distance hauling
Joe Hildreth
9 months ago
I was a half mile down a steep trail with a broken side by side. River Run couldn t help, nobody could. I was basically stuck until I got ahold of these guys. They went above and beyond to get my toy out of there in one piece. Amazing job and was in and out in 2 hours flat .Service: Special vehicle towingService: Special vehicle towing
Peaches Bush
a year ago
I could not let another day go by without leaving a 5 star review! My insurance company contacted Alliance Towing to help assist me with road side assistance. Not knowing at the time that the battery was the issue. Eric arrived QUICKLY and immediately jumped out the truck ready to assist. He made a stressful situation less stressful! He had a great attitude which calmed my nerves and once he figured out the problem ( within 2 minutes ) he jumped my battery and without my knowledge followed us to the auto part store just incase any other issues occurred. He DIDN'T have to do that! I am thankful for Eric! Thank you Alliance Towing, I am grateful for your services!Service: Battery service
Dodd Dorsey
4 months ago
Mark was great. Under the circumstances, we could not have asked for a better experience.
Dirtbike Jim
9 months ago
Towed my mom's car to the wrong dealer and left her stranded where they picked up. Drived looked maybe 18 years old? Called company, but they are completely useless. I recommend calling a different towing company. Wish I could give negative stars.