US Car Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kishore Kondepudi
a month ago
Excellent service. What I like about Jojo is, he gives a very reasonable price and is upfront with what's wrong and what needs to be done. No surprises at a later point in time. A rare combination of being efficient and trustworthy at a reasonable price..hard to find when it comes to fixing used cars (be it mechanical issues or body damage). Highly recommend this place.

  Muhamed Zakeer Muhammed Sainalabdeen
5 years ago
Excellent service!!! Keep up good work, SuperbHave been going to Allan, US CAR CARE for over 3 years he has consistently delivered great service, communicate any problems clearly and we are very comfortable with the service provided.Thanks Team

  George A
5 months ago
Jojo is the best in the dallas - fort worth metroplex when it comes to cars and repairs . He is very honest and straightforward and does a good work with a best crew and quick to reply to your concerns and makes sure the customer is happy and satisfied .

  oshina
a year ago
I am a regular costumer here and after the unfortunate demise of my very good friend and the old owner, I had my doubts. However, I recently visited the place for my side mirror replacement and the new owner was kind enough to help me with replacing my mirror. He was very helpful and kind and found me the cheapest option from his network. I had my oil change and the cost was very much economical like before. I recommend this place for its timely and economical qualitative service.Services: General repairs & maintenance, Auto maintenance, Oil change

  rami reddy
2 months ago
Please don t encourageVery disappointed with their workCharging more work lessThey can t sort out and try to push for work done.

  rosymar ramirez
2 years ago
Mr. Alan is a very nice guy but he seems to be at the retirement point of his life. I was referred to him from someone I bought the car from, single owner who had always taken the car to US Care. My first experience with oil change was good, about two years later I went for some repairs and it was not only a nightmare to get him to understand but to remember what he had told me the day before. Communication and efficiency was not good. It seemed like he had memory issues. All the things I asked him to check and he told me were not wrong, were actually wrong! I don't doubt that he's a good mechanic but maybe it's time to delegate to another manager, then relax and enjoy the fruit of his hard work. I wish him nothing but the best!

  Ashish Thekkedom
2 years ago
So I've been a frequent customer of this place before but I must say I've had a terrible experience from Alan. He had replaced my alternator belt and I had to go back because there was still noises in my car. So he said it was another issue which was to replace power steering pump and fix a leak which I also got it fixed. The next day my alternator is gone. I had called him to ask if the belt fix has anything to do with my alternator being gone and he starts talking very rudely over the phone talking about how those two things are different (we all know that the alternator belt and the alternator is connected). So now I'm left with a broken alternator in my car with 300 dollars spent just this week and I have to spend over 600 to fix my alternator from an actual professional. Do yourself favor avoid this place if you have a major fix to make. Might be a good spot for your routine oil change.

  Matt Edappara
a year ago
I am here to acknowledge a review made by Jesse J Sevilla. On October 18, 2022 the shop owner suddenly passed away. I made sure the trash was weight less than and equal to 50lbs or less while we were cleaning out his shop. We did our best to prevent the bags from being broken into. Unfortunately, every Monday morning we came across the bags damaged and ripped open. Now as a trash valet your job description is to lift minimum 50lbs, but you refused to pick up the garbage and you allowed people in this area to break these bags and leave a mess to clean up for us not only once but 3 times. This is unacceptable behavior by trash valet or trash pickup. Pictures can be provided upon request.

  Angith Menon (Avi)
5 years ago
Allen was very friendly and helped right away. I'm glad to find a trusted mechanic for my used up Honda. Very affordable. Master of quick fixes. I would recommend this place if you're looking for simple fixes.

  christina regan
3 years ago
Allen and his crew are the most honest and best vehicle mechanics I've ever used in over 50 years of maintaining 3 to 7 autos, trucks, vans, RVs and even construction Trailers! You can trust Allen to give the best service for the most affordable price! I drive all 7 of my vehicles from Frisco (40 minutes one way) to U.S. Car Care for every oil change (some synthetic) and save an average of $35 per change even with tolls! Absolute Honesty, Professionalism, SuperFast High Quality Repairs, and Reasonable Prices, which is truly a Rare Jewel in this day & age!!! Thank You, Allen for everything you do!!!

  Edna Kangas-Thornquist
a year ago
Had my car towed here; they replaced the alternator. Two weeks later car left me stranded brought car back to shop he could not find anything wrong left. Stranded again brought to dealership they said whoever put in that alternator didn t tighten the terminal so when I turned anything on like a/c shook and disconnected.Services: General repairs & maintenance, Auto engine diagnosticServices: General repairs & maintenance, Auto engine diagnostic

  jesse j sevilla
a year ago
I used to be vallet trash collector. Evthing was good till new management.These people expect me to pick upAppliance boxes unbroken down boxesCausing me to stay there longer than I'm supposed to be and run late for my other properties. Along with some of the residents I guess this place is lowered its standards some of these residents they have in here seem to be the kinds that come from the lower income Section 8 type of places. Some of these tenants leave their stuff in bags that are untied over stuffed or they leave trash in boxes not just any ordinary trash but stuff that should be put in a trash bag no person should have to be picking up things with human waste in it that's not our job yet this management seems to think we're supposed to do that and clean up after maintenance I draw the line somewhere which is the reason why I will no longer be doing this place and as far as trash service goes.

  Vignesh Ravi
4 years ago
Alan is amazing. I had a smooth experience. Would definitely recommend.Dropped the car off in the morning on the way to work. He diagnosed the problems, called me with a quote, I approved it, he got the parts, fixed and tested it. I picked my car the same evening . Simple and easy!

  Biki Raghubansh
6 years ago
Recently, had an issue this my Pontiac G6 jerking while driving. Took it to a Chevy Dealership (Find my review about that Dealership by clicking my profile). After waiting 4 days they told me they will have to replace a timing chain and the transmission. Which would have cost me $5939.25.Brought it here. Allen identified the issue to be a burnt-out ignition coil. Allen was able to fix the car and do an oil in few hours for $177.20.Allen has always been good to me. He always identifies the right repair and charges reasonable prices. He always advocates against unnecessary, costly repairs.

  Ali Rizvi
4 years ago
Alan is a really nice and humble mechanic. I have been going there for many years and he is very reasonable on pricing for labor and parts. Gotten as big as engines swapped and transmissions changed there from him and as small as oil changes. He rocks!

  Amanda Poulin
11 years ago
I've been going here for the past 2 years for oil changes and minor repairs. If you want an honest mechanic and a genuine person, see Allen. Don't expect any frills here, but remember at those other places you're paying for the perks too. Good, fast service.

  John Mbeo
6 years ago
If I could give this place zero stars I would. Total ripoff. Allan gave me an estimate for my clutch replacement (600$ parts and labor) then when I took my car there he said his warehouse no longer had the part. I told him that I would take the car back and shop for the part and then bring it back. I was very polite with him to this point. He told me he couldn't do this because he had already taken my transmission down (without having the part in stock). Lastly he told me if I wanted my car I would have to pay his mechanic for labor before he could put it back together and give it to me even though he had not fixed anything. He then hang up on me and I had to call him back to request my car back. When he finally agreed to put it back together it was running even worse than when I gave it to him. He was utterly rude. Do not take your care there.

  Daniel John
9 years ago
This is by far the worst mechanic you can take your car to.I took my car here to replace a bad a/c compressor. He gave me a really good price for hardware/labor: $707.Once this was replaced and I took the care I came back right away and told him that I was hearing a reving noise when the a/c was on. The owner of the shop hopped in the car with me and listened to the noise and I showed him how the noise goes away once I turn of the a/c. He rubs his chin and says its my transmission... okay!!! I took his word for it since my transmission has 180k on it. On serveral occasions I had to come back since the a/c would not work. Initially he told me that it was a valve issue, then he told me that a cap was not put on properly. Finally I gave up and took my car to another shop. They looked at it and stated that my compressor's bearings were shot and that it had totally reeked havoc on the a/c system. So, now I have to replace the compressor, the dryer and expansion valves because there is metal shavings in it.SO MORAL of the story... DO NOT TAKE YOUR CAR TO THIS SHOP!!!! The owner/mechanic has no clue about cars. He will definitely give you a good price for the work because he knows he has no clue what he is doing!!!!!! STAY AWAY!!!!

  Nitin Khanna
12 years ago
I drive Ford F-150. I have been regular customer here for oil-change etc.Last month I had realized that my truck is wobbling too much and tires are getting worn-out irregularly. I went to fire-stone and one more place, and they estimated to be $1500. Allen (owner) did it in $720.Since yesterday I had transmission issue in my truck. 4x4 transmission was getting stuck, and it affected my normal transmission too. I was all set for trade-in. Allen suggested to dis-engage 4x4 would solve the problem, and he did it with no charge.Now, thats customer service.I highly recommend it. ( 7 stars rating!!)

  Aby Cyriac
2 years ago
Increase the price gradually once they think you are not going anywhere. Will break some other parts deliberately when you go for servicing and act like they dont know about it. Its costly to get things done there. Thanks to them because of them I started working on my car myself.

  Sudhansu Nayak
11 years ago
I know this Allen for more than 2 years now. Overall I will say for any small issues you can go to this mechnic. He is quick to resolve your issues. But any major issue like Engine problem or AC problem.. he will charge a lot and will not provide a permanement solution. He has some loyal customer and he is also loyal to them but for other he charges a lot. I had one Honda CRV, I spent around $1200, for some engineen problem. He told that It will be fine. When I went to him next time he didn't treat well, tried to avoid. So I had to sold that in a very low price within 1 month of the repair. Then I purchanged one Honda Odyssey. For some AC problem in Odyssey he suggested to change the Compressure. But due to past experience I went to Texas Auto in 356 behind Bank Of America, and that guy told that the Compressure is ok may be some electrical problem, which he could not fix and openly told that. After fighting for aorund 2 months I sent my car to MCDavid and they fixed the issue with $1000. There was some AC Lickage pipe, one electrical problem and one register change.Till now its working fine.

  Mathew Vellapally
4 years ago
My Mini Cooper was having problem with coolant leak and he asked us to fix the thermostat but after he fixed the leak the engine light popped and the car was running under power. Then after one day it had starting trouble!!!So he said it had trouble with the starter and battery which is not at all right !

  Vivian Graves
3 years ago
I was taken care of quickly and kindly. The Texas heat was kicking in and my air conditioning in my truck was giving out. The young lady at the desk offered me a cold drink and my air conditioning was blasting cold air the very same day. Awesome service!

  George Eluvathingal
5 years ago
Allen is very honest and helpful. He has been repairing my five cars for the last 30 years. I'm a happy customer.

  F M
5 years ago
He doesn t even know wht he is saying sometimes, when my engine was knocking he said it had something do with my tire, well i took my car to different mechanic he said it was transmission and alignment. Its better to stay away from this mechanic.

  Ananta Ranjit
3 years ago
Never take your car here! He knows nothing about car. Did wrong diagnosis, after he was done with the fix, my engine light popped up. He could not fix it and told me to take my car to honda dealer to fix it!! Stay away from this place!!

  sandeep paudel
2 years ago
I went for oil change.not satisfied. I told them for oil change oil filter change Air filter change cabin filter change and break check. I paid 80 $ for that but didn't get full service.they didn't look even at break,they didn't change oil filter and wanted 2 hours for air filter and cabin filter change.hahahahaha

  Prajwal Giridhar
6 years ago
Worst customer service!! Owner is ride and does not offer solution or help much. Too hard to interact and takes way too much to get the service done. I would suggest rather going somewhere who understands car.

  Roshan Gc
6 years ago
when I went to fix one problem of my car over there but he created another problem and owner said can t fix it, so never go to that place he doesn t know anything. he will make it even worse as well as waste of money.

  Srinidhi Kumbaji
3 years ago
Alan is nice and honest. Works definitely take my vehicle back there for any repairs